The workers here are fantastic, especially the manager and the female workers. I didnt really get to speak with the males that worked there besides on that was really nice. They all try to help you with choosing the best option money wise. read more

Verizon - Iphone 17 pro - Mobile Phones Near Me - Orlando, Florida

hi my name is amilcar, me and my wife both 2, 17 cell phones the sale rep , antonio and matheus they help us very well. fantastic job guys. thanks for you help. read more

This store is the equivalent of going to the Motor vehicle .the employees have the worst attitude, and they seem to forget the reason that they have a job. All they care about is the sale they don't give a damn about how long will your time that you have to wait in the store to be serviced even for a in store pick up order. I waited 8 hours it wasn't until I called to cancel the order it was miraculously ready for pick up. I do not recommend this store pick another location read more

Verizon - Mobile Phones Near Me - Orlando, Florida

Sitting at the store now, and had an issue. I don't care about the problem because things happen, but I am seeing professionalism and customer service at peak levels. I saw the other reviews for this location, and I can say that a 3.0 doesn't justify my experience at all. 1st the business acumen of the employee is top notch, not only with me as we are speaking casually but the way he has communicated internally with Verizon direct. 2nd while helping me there was an aggressive customer creating a scene and the staff was cool calm and collected while dealing with that situation. 3rd they gave me the ability to have network access directly through a temp sim so I didn't have to deal with Wi-Fi While I cannot speak about all employees at this location, I can say that Cecil was awesome! read more

This is the most unprofessional store i have ever been to, the guy who helped me was very rude and un helpful. I was there to buy a charger he told me he was un able to find and the locate it as well, he told a lady if she was un happy with the service they provided she should switch providers. At the end of the day you get paid to work, the guy wasnt wearing a badge for obvious reason, he was heavy set with black hair and earrings. If you can avoid the store i would, theres a store 10 mins away in millenia. read more

Zero stars bring a chair when you come because your guaranteed to be waiting for a while I promise you

Wow! Great experience- went in for a jet pack and there was no wait. Everyone was happy and positive. Q was our sales/service rep and she was fun, smart and easy going. She explained everything in understandable terms and made all the plans and options very clear. Had some interaction with a couple other reps while there and ALL of them were friendly and positive. read more

they don't care about customers just a sale, the level of incompetence I experienced was appalling incredibly reckless with customers information. The manager or supervisor I spoke to was completely useless. I receive better customer service at Walmart. read more

I walked in this afternoon to ask for assistance putting the screen protector on my Apple Watch. I had called Verizon first and they said to bring it to any store. I went in, there were 5 people working. The girl that greeted me at the door simply looked at me when I walked in, rather than saying "hello". I asked her to help me and she replied that she didn't know how to do it. I asked if anyone else could assist me and she said no, no one knows how. I replied and asked again, are you sure that no one working here can help me. She nodded no and just blankly stood there staring back at me. I replied "great customer service". No one directed me to another place. No one apologized, nothing. I have been going to this store for about 9-10 years and the service just gets worse each time. read more

If you want bare bones service, this is the place to go. At least this is how I felt after our recent experience. We were in the area and this was the closest Verizon store from our location. I was in the market for an IPhone 6Plus and Verizon was offering $200 off to users for a limited time. Upon walking in, we were greeted by a woman at the counter and told her we were looking at Iphones. She pointed to the area where they were displayed but didn't really offer to "sell" the product or discuss its features with us. We were pretty much on our own. Once my decision was made, she was not very personable but more along the lines of just treating us like just another customer. She took my phone number and processed the transfer of info from phones in the system but didn't really explain anything to us. I had to ask how to get the transfer taken care of (I'm not techy savvy, mind you) and she and a coworker went back and forth between each other , one saying to go through ICloud and her saying to go through ITunes. But yet there was no offer to SHOW me how to do. Also, I didn't appreciate her snarky little remark about not buying a case there. I prefer to shop around and not buy an item that is obviously overpriced. Basically, equate this experience to if you were buying a gallon of milk. That pretty much sums it up. How dare I ask questions! Anyways, in a nutshell, if you want actual SERVICE go to the Apple Store at Mall at Millenia. It's crowded and a bit of a headache but they'll walk you through the entire process with patience and answer all of your questions. read more

I am not a Verizon user but my aunt is and had a meltdown when she cracked her phone screen. She raged into Verizon and the staff was very patient and went above and beyond to get her a replacement phone the same day. I believe the lady who helped us was Cindy so big thanks to her for her kindness and positive attitude. My aunt left happy. Thank the lord. read more

Stopped bye today to replace my iPhone holster/case. Cecil & Miguel were great help. Cecil explained how to save my net concerning our current plan and Miguel replace my cracked screen protector that I thought was the actual screen on the iPhone. Saved me big $$ which is always nice. Asked about the upcoming release of the new iPhone 8 but both of them were honest and said that Verizon has not released any information as of yet. Maybe in September or October. I appreciated that they did not try to just bs me but be honest. Great individuals. read more

I like this location. they always try and help everybody or at least acknowledge you when you come into the door. this location actually has a wide variety products. You could also pay your bills here and they will help me with all the other additional problems that comes with owning a cell phone or a tablet. the staff is friendly and normally tries whatever they can to help. They also teach you how to do things on your own if you don't want to wait. read more

Everything was better than expected. Devin was friendly and helpful. Thanks for the assist!

This store has the worse customer service when returning an item. They simply ignore you which makes me want to take all verizon items back and go with another carrier. I wonder why they can't just be nice. Being rude doesn't show that you are friendly at all but shows how you try to bully people into keeping a product they don't need. read more

Very bad experience, sales girl was very unfriendly. Will not ever go to this store again, they charge a restocking fee for a phone that was return in one minute unopened and un touch. read more

I went into the Kirkman Verizon store yesterday and was pressured and conned into a purchase and a trade that I did not want. I went in there to compare prices on a new iPhone 6S with the idea to give my son my current phone 5S as a Christmas present because he has an old iPhone 4. Now they have my iPhone 5S and won't give it back. The sales representative, who I heard called Trey but doesn't wear a name badge, talked really fast and didn't think that I would notice that his $4/mo savings on an upgrade X 24 months which amounts to $96 was less than the $150 rebate that I would get from another vendor. He also claimed that on my husband's plan I would receive a $25/mo discount so it's really only $2/mo for the phone when $15/mo is normal for extra phones not a special savings or discount. My husband wanted to add me to his company plan as the 11th line and he stated there was a $125 charge as a 12 month deposit. This magically disappeared when we wanted to leave. He said that if I traded in my current phone I would get $400 in credits divided over 24 months which was a limited time offer and not available from other vendors. While this discussion is happening, I tell him I don't care about the color of the phone so he brings out a box with a rose gold iphone 6S. He opens the box and when I say that I don't like pink, he says there will be a $35 restocking fee. I told him that I needed to pick up my kids from school. I wanted to take my current iPhone 5S home and sync it with my computer at home. He stated he could take care of this in the store on the cloud. I said that I don't use the cloud and there is not enough storage space. He made me feel cheap for not paying 99 cents and that I needed to have things backed up on a cloud. Quickly he had pressed buttons and had more cloud space ordered on my phone. I wanted to take my phone home again while I picked up my kids, he stated that I must leave it there on his Wi-Fi for the upload to the cloud and it would take over an hour. When I returned in an hour with my kids, neither the new nor the old phone were ready. While waiting, I realized that I could turn in any smart phone to receive the $400 credit and I asked for my iPhone back. I have an iPhone 4 at home nobody uses, that I could trade in and my son could still have my iPhone 5S. My phone was sitting on the counter unchanged except for backed up to a cloud now. He said that I couldn't have it back because it was already logged into the computer and he can't cancel a transaction. I asked for the manager and spoke to Rory Moriarty "solutions manager". He also stated that he can't give me my phone because transactions in the computer cannot be cancelled once they are logged in. My phone is sitting on the counter all this time and "Trey" is trying to delete my apps and restore it clean. They offered to buy back my iPhone 4 for a credit but are unable (unwilling) to hand me back my phone. I never even signed anything. Why do they think they own my phone? My husband signed for me to be added to his plan and but left when the cloud backup was taking so long. I feel as though I've been conned into a pink phone I don't even like and the Christmas present I planned for my son has been stolen from me. I do not recommend that you walk into this store unless you know exactly what you want and don't need to ask questions or receive any customer service. Sincerely, Barbara in Orlando read more

I love my I-phone 5 but I wanted the I-phone 6 for more storage and larger screen. I am 61 so I am not high tech. I wanted all of my current info transferred onto my new phone. There were many complications: it was a business phone, I didn't have enough storage to even put all of my info into i-Cloud, etc. Kevin Hardy saw more than the multitude of problems. He saw solutions. This young man spent all the time I needed to explain things to me. He did not look down on me for my lack of knowledge or lose patience. Kevin has a Can Do--Will Do attitude. I went home with a brand new phone which I already love because it embodies my i-phone 5 and more. I also went home with a song in my heart because there are still young people out there like Kevin who not only make sales for the company but genuinely care about the customer. Thank you, Kevin. I hope you will be in management one day and teach your staff that this is the way to ensure customer loyalty. read more