They have no respect for your time and are highly understaffed. I made an appointment, they did not honor it, and made me wait an hour extra on top of that!! That's not service! I left empty handed. read more

What else can I say? This is a mega apple store! It's super crazy and super busy every single day of the year. But, even though its so busy they have plenty of employees to help you! You can get everything you need done here: Repairs, exchanges, purchases, business, etc. read more

Came in shortly after they opened to purchase a MacBook, I was in and out in ten minutes, helped out by Kevin. He was very helpful with the process, I assumed I'd be waiting hours and it was quick, very happy with the service! read more

It's the holidays so this store is more chaotic than usual. I feel like coming to the apple store used to be a pleasant experience, but lately it feels similar to going to the DMV. They move you around like cattle and entirely ignore your appointment time. Then once they do come help you, they treat you like you know as much about your phone/computer/tablet as a lab rat. They run diagnostics sometimes in the back, sometimes what I'm assuming is by Bluetooth because they don't take your phone or plug it into anything and then they just reset your phone so you lose all your information and tell you not to restore it, because then your restore your software glitch. Great. In short, I think I would prefer a teeth cleaning than a visit to the apple store. Specifically this one and the Florida mall. read more

The service at this Apple Store is top notch. I went to purchase an iPad2 the day that it came out. I first stopped at the Apple Store Florida Mall. The line was extremely long and was placed in a dark warm hallway of the mall, and seemed endless. I didn't want to wait there, so I headed over to the Mall at Millenia. What a difference. This line was actually IN the mall, they were giving out snacks, candy and free Starbuck's Coffee. They made the wait tolerable. I will only be doing business with THIS location from now on! read more

While this store is almost always packed with customers and seemingly even more employees, it is a beautiful store that provides some great service. I took my MacBook here the other day with a problem I had and it was fixed while I shopped the mall for free (under warranty of course). This one can seem a bit packed at times due to all the people and the size of the store. The staff knows their stuff and is always friendly and helpful. If you have ever been in any other Apple Store, they are all pretty great, and this one is not an exception! read more

I see all the reviews saying they spoke with a manager. That leads me to believe everybody there is a "manager" so you think you've got someone knowledgeable and serious, which wasn't the case for me today. In fact, CW was rude and dismissive. I guess it doesn't dawn on people like him that he's not a "genius" and that when you come with a problem it's because you haven't been able to figure it out yourself and you don't need the brushoff. I'm going to go back to Samsung phones as soon as my contract is up with Sprint. This iPhone 7 Plus is a piece of junk. read more

Stopped in to buy an iPad and had a great experience with one of the salespeople, Michael. He was very knowledgeable and friendly and made the whole process easy. read more

First - I am a Mac person through and through. I made the switch about 11 years ago and haven't looked back! Here's what I love about this store: 1. The Genius Bar. Make an appointment online (super simple), check in when you arrive, sit and have great service as though you are the only person in the store. 2. E-mailed receipts from handheld checkouts. This means you do not have to stand in line to pay! (I hate waiting to pay) 3. They offer really useful classes 4. I have never heard an employee say that something is not their job. It seems as though many are multi talented and everyone seems to be really happy. Here's what I don't like so much: 1. It is loud and people are mesmerized by all the cool shiny things and make silly choices like standing in the middle of the aisles so people carrying big boxes cannot get by. 2. Kids run wild - I'd really like some of those geniuses to figure out a way to make parents better or maybe put in a corral. 3. It is next to impossible to call anyone at this store so hope that whatever need you have you can get online to make that appointment. Enjoy! (And move out of the middle of the aisle please. Thanks!) read more

I am healthcare professionals, I had issue with my phone this morning, my phone wasn't turning on at all even after charging, I called apple millenia no answer and I spoke with apple support who encouraged me to try to see if the store has cancellation and try to get me in, I went I spoke to the security who was so rude to me I told him I don't have a phone or internet it is emergency if something happen to me I won't be able to call 911 or do anything, I drive by myself I am health care and I showed him my Id I have patient that calls me and he told me mam all people come having the same scenario and that is our policy , go buy your self a new cheap phone if it is that urgent in sarcastic way, I told it should be an exception in case of emergency and the store wasn't busy so I got angry , and I told him I need to speak to your manger, so he went to the manger and he came back saying mam the manger doesn't want to speak to you she isn't allowed to be outside of the store,so I told him I can get in and speak to her so I told him I insist to see the manger and talk to, he called them and say mam she doesn't want , so I told him give me her name was ALICE as I will file a complaint in apple as that isn't correct, and I did file a complaint. She need to listen to the customer and do her job correctly, all I was need help to find appointment to get my phone fixed as that was emergency. read more

Don't care what all the Samsung galaxy users say, I'm still an apple kind of guy. The new 5S looks very cool and the new operating software iOS 7.0 give the phone a fresh new / modern look! I'm sold read more

Apple Millenia - New iPhone 5S, very cool - Electronics Near Me - Orlando, Florida

Customer service SUCKS at this store! Absolutely last apple phone I buy, the value of a product is reliability and how the company responds whenever problems arise. They have zero regard for customer's time and an attitude on top! read more

This was my first experience with an Apple store and most likely the last (at least this store). This store is way too understaffed for the demand. The noise level was that of a NFL football game which no doubt added to the stress of the employees and customers. I had an appointment with the Genius Bar and didn't get seen until 40 minutes past my appointment. My issue was my iPhone 6s battery draining way too fast. While waiting for assistance, I was told initially it would take an hour to replace my battery,15 minutes past my appointment then told 90 minutes and 40 minutes past my appointment was told it would take 2 hours to replace my battery. I got a sense from the last employee he was just trying to discourage me from the battery replacement so he can move on to the next customer. In the end, I just left with a bad taste for this Apple Store. Appointments don't mean much here. read more

Purchased an iPhone 7 last September and even though it's still under warranty they wouldn't repair it. That's just the start, the customer service lady came up to me and said your phone has water damage and there's nothing we can byeeee. No sorry no thank you no is there anything we can do. Unfortunately it's the only Apple Store so I'm screwed. read more

Customer service is awful. If the experience is any indication of where Apple is going sell your stock or short them. I now regret every Apple purchase I have ever made. read more

Worst store ever. First time they said they were going to fix the 6s because it was a recall. Drove hours back and forth and waited in after making reservations multiple time almost 30 mins each time. WORST PHONES EVER the phone is not even 2 years old and needs a batter repair and had to pay for it after they said they would replace it for free. I wanted the new 12 and after seeing how shit the phones are and don't last too long I'm never getting Apple products again cheep phone that freezes up and they said an update will fix it. Apple you have a lot of fixing to do. So disappointed. Ripping ppl off make better phones and I will come back. Definitely making a YouTube video of how shitty my experience and phones where that's how pissed of I am. I'm not mad at the ppls hi work there I'm mad at the phone and how they handle things. read more

Horrible customer service! Not helpful at all. They are way too busy and could care less about what issues my phone had. They just dismissed me and said it was a hardware issue nothing they could do about it and moved on to the next person. I will NOT be back to that store! read more

This store is Awesome, Very friendly staff, lots of gears. the gadgets and phones are all activated and contain a full informations of all products. read more

They auto cancelled my appointment because I was 15 minutes late. I then had to wait two hours for service. I tried calling and emailing them to let them know I was running late (had a two hour drive) but it's difficult to reach them. read more

I've noticed quiet a few people wrote negative reviews about this store (which almost made me not come here). However that was the complete opposite. Once I arrived for my appointment every person at this location was extremely courteous. The staff member that helped me Ben Robuck went above and beyond. Usually when you look like a clueless mom people in these stores are rude and don't offer much help. He however was not that guy. He took the time to go step by step with me helping me understand how to correct the problems with my phone. Which for me is a real big deal (If the font gets too big on my computer screen I have to get my sons help). Thanks for the great service guys! read more

Nice store... people at the front helping you with questions and taking care of your customer experience. The warranty process is very smooth and the stuff is very friendly. read more

TERRIBLE SERVICE. THEY ARE UNABLE TO PROVIDE ANY SORT OF HELP. YOU HAVE TO DO EVERYTHING YOURSELF. LOL WHAT? The person I spoke to sounded irritated, like he was done answering the same questions over and over, I understand that. Sorry you work for a crap company bro. I simply needed them to help me backup my phone and my laptop because for some reason, my Apple products won't let me back anything up myself in order to do a factory reset. The person I spoke told me "just get your laptop and try to back it up, give us a call and we'll walk you through it." I explained that my laptop won't let me back anything up and I'd like to schedule an appointment to bring it in, but he just kept repeating "you need to back it up before coming in or else we can't do anything for you." OK, I cannot back it up. We kept going in circle. He did not under the issue I am having. Jeez people. This review doesn't even matter to them. read more

Went in for a repair and at first thought it was going to be a frustrating experience. The store was crowded - I think the Apple store is always crowded! When the young man tried to verify my appointment there was no record in the system of the appointment. He immediately called over a supervisor and told him that my record of speaking to a customer rep on the phone was in the system but not my appointment. No problem - they apologized for the mistake and took me right away. The whole experience went very smoothly. The gentleman taking my phone for repairs, and setting me up with a loaner phone was very competent and also very pleasant. I also watched the other employees and all of them were friendly, with each other and the customers. That's nice to see - especially in retail. It's a true measure of customer service of how you are treated when there is no sale ($$) involved - and in this case I was treated like a valued customer. Thank you Apple! read more

Alex is amazing! I came here for the first time in a desperate emergency as my iPhone battery was dead and not coming back. My entire personal and work life depends on the phone. I came as soon as I could even though it was close to closing hours hoping for the best after the call center guy told me the soonest I could get in was a week away. Alex took mercy on me and worked some incredible magic getting my battery replaced by closing time and still helping about 5 other customers at the same time. Regular life restored. No wonder he is called a genius. Thank you. read more

Don't waste your time. Place is packed w Apple wearing shirts but no one available to help you. People working there in the front of the store don't even know what the back "genius bar" situation. Is !!! Many many Apple wearing shirts to SELL you new products but no technicians available to help w a cracked screen. Apple YOU really need to get your act together !!! read more

There has been a change in the customer service at the Apple store. I've been a customer since 2007 and I seen a recent change unfortunately negative. It was not a busy day at the store. Attitude was ridiculous. Cracked screen with apple care-"you can come back Friday." This would be five days out. Instead of taking care of the issue replacing the phone would have taken them less than 10 minutes. The company employees are arrogant. read more

Terrible customer service. They need more staff and better organization. The store is always swamped.

Here I go again with the apple store....there is something wrong with your business model if customers walk out in frustration multiple times. I previously reviewed another location after my frustration shopping there and my experience is the same at this one. I am a customer and want to buy an item, it should be easy for me and clear on how to do so. I have been in the store a few times so I know the "deal". You are supposed to grab a blue guy to check you out, but it has to be the right blue guy who has a gadget to check you out. But what if all your blue guys seem really busy and uninterested in helping you. Am I supposed to be that person to grab them and interrupt them?? If this is your business model, at least have blue guys walking around asking lost looking people if they need help. I thought my frustration with apple is mine alone but after talking to others it seems to be a problem for them. I guess I will just buy my stuff online for now. I really despise the apple store experience. read more

Went to this store on Saturday 8/13 to get my phone problem resolved and ended up walking out with my phone fixed, a MacBook purchase and a free set of beats headphones !!! Truly want to thank the 3 people that helped my partner and I. Josh - Your service was great and you made sure that I was aware of everything being done to my phone with full details on he process of fixing it. Super sweet guy. We let him know we wanted to speak with someone to get info on MacBooks and he directed us to the perfect person. Merina - Truly outstanding personality! Very knowledgable on her products. Very helpful and answered all of our questions accordingly. Very nice young lady and made sure to give us time and space to talk things over and think things through. she explained greatly the promotions currently running and talked to us about the Barclay credit card offers. When we were ready for our purchase she was more than happy to continue to tend to us and anything extra we asked for. She then sent us over to someone to help us set up our new MacBook. Brian - You were awesome !! Very knowledgable and helpful with our setup process. He not only explained to us things about our new MacBook but also answers some of our questions about our iPhones and also about iCloud, storage, photos, etc. Great service! Thank you again to these 3 and all of the other wonderful people working here. We appreciate all of your help. You are awesome ! read more

I have no problem with the staff. You could tell they wanted to do more but were held back by corporate restraints. I purchased a MacBook Air 2 years ago and my logic board went out. Researched the issue and noticed this wasn't rare. Went to apple to get a quote to fix it and it was around $500, what a joke right?! But the manager Chris was understanding and his two associates that helped me.. can't remember names were pleasant but it still ended up costing me around $400 when all said in done ( they comped labor fees ), but overall I'm satisfied with the Employees just feel highly abused by Apple. I guess while my three previous iPhones, current iPhone, iMac, iPad mini, and Machook Air were all large important purchases to me but don't mean shit to a corporation out to make money and screw their customers like Apple.. read more

Staff was rude and not helpful. I needed a simple cord swap and was told to wait an hour. Not a hardware issue. From a customer service perspective I would give this a negative star. read more

This Apple store sucks. Their wait times are ridiculous. The staff is unhelpful. So many people and nobody has come around to help us even though we have an appointment we waited 3/4 hours for. Insane. Do yourself a favor and take your iPhone smash it into the ground and get a galaxy. It's easier than getting technical support that can't be resolved over the phone read more

Ugg... Just another Apple store where you have to wander around and guess who can help you and how you can pay for a simple cable. I am just getting tired of it... Can you please just put in a frigging register or two so I know where to go to buy something??? read more

First of all I feel you should check the device when we make our appointment to see if that it is a possibility for it even to be fixed, instead of waiting four and a half hours for an appointment to be told I would be without a phone for 3 to 5 days. I have three children two of whom Drive and may need me at any time. I also run a business where I must be in contact with my employer as well as some of my clients. Please remember as technology advances a company such as yours is responsible for keeping us up and running , your clients have become very dependent on your service for just about everything in our lives and to basically be told sorry there's nothing we can do to help you ? I find it to be ridiculous. You are a multibillion dollar company there is no reason that a loaner phone could not be assigned to me to help me bridge the gap in time while I wait for my new phone to arrive. Please remember your phone ,your product broke on me this was by no fault of mine . It was not dropped ,it was not wet or anything. The phone I had was inferior and that falls on your company not me. I would have been more than willing to travel to another store in my local area however none of your stores had my particular phone in stock. I would have been more than happy to take another color black or silver but I was told that that was not an option because that is not how the procedure works. In my opinion your procedure doesn't work at all . I was also put on the phone with someone else not in the store and told that I could have a phone overnighted to me if I pay for the phone on a credit card and the price would be reimbursed to me when they received my old phone. Unfortunately that did not work either I was told on the phone that the people at the store were incorrect and making this offer to me. So to wrap it up I spent my entire Sunday off my only day off with my family at the mall waiting for an appointment to go to your store and nothing was done for me. I am stuck for 3 to 5 days trying to figure out how to communicate with my family and business associates. Is this good customer service? Not in my opinion. At this point my plan is to take the new replacement phone back to AT&T and switch to Samsung. I have been with Apple for years and spent literally thousands of dollars on your products as well as music and movies. This is going to stop today. I have a total of five people in my home that use Apple and as The new upgrades from AT&T come in , we will slowly move to Samsung. I have never felt less valued as a customer. read more

I have to be honest, as advanced as Apple technology is, their retail stores have it all wrong when it comes to customer service. This location at the Mall at Millenia is always slammed and full of people. Therefore, I am always sure to make a Genius Bar reservation before I go. My last visit however, that didn't help. I came to get my battery exchanged as part of the battery battery replacement program due to the issue customers are experiencing since the latest iOS upgrade. First of all, I had to call customer service multiple times and reschedule my appointments until the store had the battery in stock. I was told the store would call me when that happened, but I had to take initiative to check. The whole process before even getting to the store took almost 3 weeks. Once I confirmed the battery was there and in my name I found out you don't need a reservation at all. Instead you're supposed to walk right in. What they didn't tell me is I had to first wait for an available associate which took nearly 15 minutes, then drop my phone off and wait almost 2 hours for the battery to be replaced. I went back two hours later and it was done but first had to wait again for an available associate to even get my phone and pay. They really need to make walk-ins and repairs a quicker and more efficient process. read more

Great products, but awful wait. I've been waiting to get someone to look at my power cable for 2 hours. Tired and annoyed. Go somewhere else if you need a repair. read more

I had the best ever one on one personal training session at this apple store with Nate this past week while on a visit to Central Florida. He was very knowledgable on my topic, planning a podcast. He took the time to check out my knowledge level and give me some social marketing tips. Introduced me to a very popular podcaster, who just happened to be in the store having a lesson at the same time. This store seems to attract some high achieving students and compared to my experience back in November with a lesson at the store, they have really stepped up the level of their instructors here. Nate and I created a podcast in 30 minutes. I left with a formula to build podcasts, and great followup references. I give this store a number 1 if you are looking to learn more about your Mac...No wonder one on one time slots fill quickly. read more

Apple store is great, save for one glaring problem: lack of organization. Staff are super knowledgable and patient with those of us who aren't so great at techie stuff. They are quick with suggestions, good listeners and they aren't pushy to sell you new stuff. Honestly, I don't recall being in any establishment of any kind where the staff was so informed about the products the sell. Plus, the staff is pretty cool and laid back. The type of people I'd have a beer with if I was a bit younger. The organization, especially when you want to check out is the main issue. In theory, it's cool that they have someone walking around with a mobile card swiper to ring you up and e mail you a receipt on the spot. In theory. The reality is it's confusing and I often find myself wanting to tackle this person as I try to reach them while going through an obstacle course of other customers crowding the aisles. Seriously, just dedicate a corner of the store to check out so we can all corral there like we are used to. read more

What an exhausting day, I really have had bad luck ever since I bought IPhone X. Always freezing, shutting off, dropping calls and in the middle of clicking pictures, the screen would go black. Took it in 6 weeks back and was told it has to be sent away for repair. Came back 5 days later and was told it was thoroughly checked and all good to go. A week later again same issue, had to restart a few times and finally made the time to go back again today and what a hassle. After 2.5 hours of waiting out of store and then another 45 minutes with the tech going back and forth with his other customers, got nothing achieved. I was told to erase all apps and restart as if new to get rid of the problem. I said fine if that is all you think it is, lets try that as well...he erased all the apps, I lost all my messages that I have exchanged with my employees, some important messages. I lost it all just to not have this issue repeated. I asked what if my phone still freezes after all this, he promised 'oh no worries, I will be happy to swap it out with the new phone (still under apple care)" I got home after 4 hours and sat down to restart setting my phone. first thing i started was the face ID set up, soon I Set up the face ID and as it came "finish setting iPhone"...It froze again for over 45 minutes until of course I rebooted, now I was upset that he told me to remove all my apps I have had accumulated for 7 years with Apple, I ended up losing in the hopes that phone issue will be resolved. I drove 35 minutes back to the store and at this point, the guy could care less what he said or promised, tells me he has to send the phone away but I asked you said you promise you will swap it out if it still froze. I said go ahead and send the phone but I need a loaner. Manager walks in and did not want to hear what I had to say and starts his lecture at me. At this point, I am told, no we don't do loaner, I reminded that the store did give me a loaner when i came with the same issue 6 weeks back when you sent this same phone away. He said that was in the past, we don't do that any more. You are asking me to part from my phone but you won't give me a loaner, Moron thinks Its ok to live without the phone for 5-7 days, when I operate most of my business via phone. When I said this is F crazy that you don't follow what you say and this really has been a waste of my day. The manager was much worse, and practically told me that he refuses to help and asked me to leave the store, I said you guys are a complete waste and I don't need this type of harassment and walked away. Most of these employees in this store are not very caring towards the customers at all even if you have purchased the apple care. I will most likely switch to android next time around. read more

I bought my daughter a phone and it developed some problems. We had to make several trips over here for assistance. The wait times were very long and it took 2 visits to resolve the problem. This was not a good experience for us. read more