I recently visited for a device repair regarding an inflated battery, and the level of service I received was outstanding. Although I arrived thirty minutes early for my 6:00 PM appointment, Nathan seated and assisted me immediately. The technical team did a fantastic job, completing the repair ahead of schedule by 8:10 PM (though I noticed a minor spot where the adhesive required a little more time to fully set). During my visit, I also applied for a tablet, and AJ was exceptionally helpful. She guided me through the application process efficiently and informed me about the valuable college student discounts available on merchandise. Both Nathan and AJ went above and beyond to ensure a smooth visit, even taking the time to share information about the classes offered for children. Their professionalism, attentiveness, and dedication to customer care made my experience truly exceptional. Highly recommended! read more

Had a really great experience here Sunday. I had a late appointment and it was very busy so I really appreciated that they greeted me right away and began working on my phone. The issue was not fixable so they ended up getting me a replacement under AppleCare. The team was just extremely helpful and I was really appreciative read more

I did not had a good experience when I was at this Apple stores almost 6 years ago so I just never came back until today. I came to the store to check out their MacBook and iPad since it's the holiday time. Apple products are already expensive but if you take care of it then it should last awhile. When I walked inside, I checked out their iPad first and then MacBook. One of the worker asked if I needed any help but I told her I was just browsing so she left me be. I also checked our their VR thing which I thought is cool but way overpriced. The staff working the floor here are nice and ready to help you with anything. read more

See all

I can't speak for the whole store, but we had 2 workers that helped us and they were fantastic. This is specifically a shoutout to AJ though because it was the most pleasant experience I've ever had in any store like this. Very personable, very helpful. They went out of their way to help give us the best options, and honestly, sold everything really well too! 100/10 read more

Just came in here for a walk in, my iPhone died and wasn't turning on. Brian helped me out and he got my phone working within minutes! He ran a diagnostic and made sure everything was OK and gave me lots of tips on what to do next time this happens.Thank you so much Brian and all the stuff at Apple! read more

They have too many staff in here doing absolutely nothing for a staff to not be able to approach or help me. I've been sitting here for Apple support as a walk in/appointment yet no one has helped me at all! read more

This is the worst place to take care of everything you buy for Apple this I'm disappointed because the service is ridiculous. Sucks.

Legit disgusting location. I just needed my charger port cleaned, which takes any other location 10 minutes to complete in and out sat there for 30 minutes with no one else to help me I just got up and left. Because mine is a quick fix you can just get mine out of the way and help other customers in need, but I was just looking around and most of the people weren't even getting helped. read more

I made a genius appt yesterday for my MacBook Neo because I had been experiencing issues with it after about three weeks of use. From the moment I arrived, I was met with exceptional customer service. Odi was incredibly helpful, patient, and attentive. She took the time to thoroughly troubleshoot my MacBook Neo and worked to figure out exactly what the issue was. I truly appreciated her effort and attentiveness! Later on, her manager Kim came in and was also extremely helpful. Together, they collaborated to find the best possible solution and made sure I felt supported throughout the entire process. Even though I was technically past the standard return or exchange window, they acknowledged my experience and kindly offered me several options, including the opportunity to upgrade. I really appreciated their understanding and flexibility. In the end, I decided to upgrade to a MacBook Air, and the entire process was smooth and stress-free thanks to their support. Odi and Kim were both kind, professional, and genuinely committed to providing a great customer experience. Thank you Odi and Kim! read more

Apple - Computers Near Me - Northridge, California

Made my purchase last night online, received a confirmation with pickup available window of 11-11:15am and QR code to show an Apple Specialist. Walked in at 11:05, greeted by 2 Specialist and guided toward pickup line where Liz, the 2nd Specialist, initiated our pickup process, offered assistance in setting it up and answered questions about free classes available to get to know features. By 11:15 I was on the road headed home with my new purchase and by 11:30, had my in-person classes booked. Love the convenience, helpfulness and cleanliness of this Northridge store. CHEERS! "CC" read more

Apple - Computers Near Me - Northridge, California

My husband and I are elderly. We were having trouble with my husbands brand new phone. In a span of a month, we returned because they kept his phone to "repair" it. Every time we returned (as requested by them) the phone was still broken. We don't speak English very well. The employees here were extremely rude to us everytime. Treating us like we were less than everyone else. They constantly gave us attitude when speaking to us. This was not right, just because we don't speak English very well and don't understand technology doesn't mean it's okay to treat us this way. read more

The staff is quite attentive and capable on the technical side of things. I have purchased most of our Apple products from the store throughout the years, and they do get quite busy. This may make your experience a bit frustrating, but mine was quite pleasant, just took a bit longer than I anticipated. read more

I've been to many Apple stores in my life, I've had Apple care since the 2000s (on an iPod back then) -- this is above and beyond better than others I've been to: in Colorado, New Mexico and LA itself. I have no idea how this store has 2.5 on yelp-- just negative people complaining to complain. Everyone here is extremely helpful-- the service was fast and multiple times they offered me ways to make it right, unprompted. Incredible work everyone, keep it up! This is my home store now, I won't go to any others. read more

Was treated like a criminal yesterday when I brought in a legally owned Iphone in to request the activation lock to be removed. Managers Matt and Tanner were extremely rude, unprofessional, and unwilling to look at my documentation proving ownership. They then gave me the "thats not my problem" "oh, we can't help you with this here in store you're gonna have to call our 1800 number" line of bs. Its a well known fact that Apple stores do in fact have the power to do this in store and they were too lazy/unwilling to do it and gave me weak excuses. How can Apple preach about "carbon neutrality" when they are bricking old phones that still work perfectly fine and are owned by their lawful owners? read more

I was greeted today by an employee that had no idea what he was talking about didn't know that chargers had a one year warranty tried to sell me one when I had just bought one, but luckily there was an employee named Tanner that knows his stuff and knows about customer service. Save the day. They need to have more workers like Tanner. Great job thank you so much. read more

Located inside the Northridge mall on the first floor, this Apple Store has all you expect with the computers, phones, tablets and accessories. You can make an appointment if you need something serviced but otherwise you can walk in and someone will greet you to ask how they can assist. The employees are knowledgeable. Things can get hectic and slow with just how busy it gets read more

Apple - View from the end of the store - Computers Near Me - Northridge, California

Made an appointment for a battery replacement. Sat for 30minutes after my scheduled appointment just for them to say it was too late for them to change the battery that day. They need to be more on time if they are gonna screw up like this. read more

Las December I bought two phones 17 plus and after the insurance expired 13 months later one of the phones broke, I went to the store and ask them, and they said they will charge $790 to fix it, that's insane I still pay for that phone even not working anymore. I have to buy another one. read more

So I had to call Apple a few times to inquire about my watch which had been shipped off to get a Battery replacement, that was back in late October, so I followed up sometime in November, since I had not received my watch back. The representative that took over my case was very helpful, nice and offered to ship me an upgrade at no additional cost to me; amazing service from Apple that I was not expecting. Now I wear my new Apple Watch series 10 proudly! Thank you for your help! read more

Apple - Hanging out waiting for my appointment - Computers Near Me - Northridge, California

See all

5/5 to Jevin! Kevin with a "J"! We went in to purchase a screen protector (I didn't know Apple offers to install it with a special device/machine). It was fairly fast and easy, though, we didn't mind because the service was great. Jevin was in great spirits even though we got there nearly at closing time. He was helpful, funny, and overall pleasant to be around....which is not usually the case at this location! read more

I just got a new IPhone e and took both the start up class and the Apple Intelligence class today with Elizabeth. She showed us about what some of the buttons, apps and set can do in the start up class and in the intelligence class I learned how easy it is to use the Apple Intelligence. I now can't wait to take the video and camera classes. read more

Walked in to the Apple Store at the Northridge Mall to get my phone checked out. Busy place...you need to make an appointment. Rosa the technician was very helpful and friendly. Narine was super cool and professional. Informed me of new products and services provided by Apple. Don't be in a hurry...just be patient. :) Stay tune. read more

Apple - Computers Near Me - Northridge, California

I went into the Apple Store on what I thought would be a quick trip to buy a phone case and screen protector. That alone ended up taking about 45 minutes to even get started. While the screen protector was being put on by an employee named Sam, he offered to help me set up my new phone. Since he also mentioned he had Spectrum (my provider), I figured it would be a good idea. Big mistake. Sam went on break, and Elizabeth took over. That's when everything went downhill: The first screen protector they put on was for the wrong phone. They had to replace it three different times before it was right. While "helping" me set up my phone, Elizabeth disappeared for 15 minutes, came back asking if I'd entered information (which she never told me about), and then left again. At this point, I had already been in the store for over an hour. Finally, a manager stepped in and looked at my phone. His advice? I'd need to back up my phone with iCloud before they could continue, which could take up to 3 hours. He reassured me that I could just use a free 7-day trial and once the backup finished, everything would transfer automatically. After wasting nearly 2 hours in the store, that was their "solution." I waited another 10 minutes (foolishly) before another employee came over asking me questions about Spectrum, which only made things more frustrating since I had no information to give. At that point, I gave up and decided to handle it myself. I drove straight to Spectrum (which is what I should've done in the first place). Within 2 minutes, Spectrum started transferring my phone. No iCloud backup was needed at all. They finished the transfer and activated my new phone without any issues. To make it worse, when I checked, the iCloud backup Apple told me to rely on had stopped completely once I left the store. This entire experience was a complete waste of time. Apple gave me wrong information, took almost 2 hours for something that should've been simple, and left me more frustrated than helped. Spectrum had me out the door in no time. Save yourself the stress: if you need help setting up a new phone, skip Apple and go straight to your provider. read more

Walked in for genius bar appointment this morning. Topher addressed all our questions and was so friendly and professional. He made the visit less painful and reduced my anxiety about my iPhone issues. Thanks Topher, you're awesome! 5 star service Only reason not for 5 star review. This store is not really ADA friendly. There really aren't places to sit if you are not at the bar. The bar stools are really for people who can hop on a stool in the first place. Staff is standing with customers and for some standing is difficult. Recommend some benches that are lower and stable. read more

Apple - My view from the genius bar - Computers Near Me - Northridge, California

See all

Absolutely the worse customer service experience. I went in for a repair. They gladly took my $100 for an AirPod earbud replacement. The bud did not sync to my other pod so I went back 3 days later with the issue. They basically told me I was SOL and only alternative was to purchase a whole other set. Excuse me? Why wouldn't I get a refund or store credit for the $100 pod that I bought? There is nothing in their terms agreement about not getting a refund for an item that was purchased within their 10-day warranty. I was basically defrauded and robbed by this store. What's even more of a joke is that I got there before store hours and they were doing a team huddle. What a laugh!!!I guess on how to steal from customers... read more

Great customer service flawless transaction in and out at a time when the place was packed.

Everything - this is a terrible store. Genius Bar is useless. They should just cancel it and make it all online

Huge shoutout to Carlos at the Apple Store! I came in with a complicated server issue involving dual phone numbers and iMessage. Carlos went above and beyond, spending hours cycling through the phone, troubleshooting, and exploring every possible solution. While we weren't able to fix the issue that day, he gave me invaluable advice on how to navigate Apple Support more efficiently and provided several options to address my concerns. What stood out the most was Carlos's patience, professionalism, and the genuine care he showed throughout the process--it truly renewed my faith in the human side of customer service. Kudos to Carlos for making what could have been a frustrating experience a positive one. I'm looking forward to returning soon to get my business and personal iCloud accounts separated and better organized as our business scales. Thank you, Carlos! read more

We've purchased many computers from iMac to laptop, iPad in the past 20 + years at this store. A year ago, someone suggested that we joined in the business account since we are business owners and that someone would contact us regarding that. NO ONE did. First week of Sept. we visited the store. Erick approached us and stated "we would be getting great services if we join the BUSINESS account since we are business owner." We agreed and ordered a customized Mac Pro laptop he said that would work faster and we would be able to do multi-task. After giving all information to Eric, said it would be ready to be picked up in 2 weeks. We didn't hear from Eric so we came in...again and found out no one knew what we were talking about and the order was never submitted. VERY UPSETTING!!!. We started the order over again. Sept. 23, 2024 we picked up the item. This computer doesn't work per Eric's description. It's not any different than our other Mac computers and multi-tasking?? It DOESN'T work!!! We visited the store and spoke with Eric again and told him the issues. Also we were interested in buying a couple of iPads. He said he'd call us in a few hours once he connected with his tech Nick who could help our computer issues as well as iPad to chose. We DID NOT hear from Eric. We called a few days later and left a message, we didn't hear back from him. Another week pass, we called & left another message. NOTHING. We called and left the 3rd message, NO CALL back! We contacted APPLE support and got a hold of him. We told him that we weren't happy with his treatment of ignoring our calls and we felt we were not important enough for him to callback so we ended up purchasing the iPads elsewhere. Not once he apologized for not returning our calls nor did he give any reason why he didn't return our calls. Instead he said to come by if we needed anything. Like nothing happened. We hung up. We will NEVER AGAIN visit that Northridge Apple Store. I pray other consumers never experience this unprofessional & disrespectful treatment & poor service from this so-called Business Manager Eric. read more

Ricky was amazing! He went above and beyond to help fix my phone and made sure everything worked perfectly. Great service and super helpful!

Had an appointment at the Genius Bar for a broken watch. Javi and Mike sat with me for over 45 minutes to get the issue resolved, and kept me entertained. Wonderful customer service. They really went above and beyond for me. read more

I am so sorry apple. why u hiring uneducated people. I never want to go back to this store. the person standing and entering information was so unprofessional. please tech them before u let them stand there. read more

Don't come to this Apple Store , they don't help you at all and make you wait for them to say they can't do anything about your phone , literally just the worse To save your time go to Topanga mall Apple Store they are really great and help their customers !! Thank you Tori for worse service ever ! read more

I came in with an appointment on a Wednesday to get my battery changed on my iPhone. They didn't have the battery so they needed to order the part and I was told it comes from another store so should only take a day, but they say 2-3 just in case. Part came in on Saturday afternoon, so I went in on Sunday morning. I was told Wednesday the process would only take an hour and all I needed was my ID and Apple ID. On Sunday I was told it's actually a 3 hour wait and even if my phone is finished before they won't send any email to notify me and I can only come in after the 3 hours. Fine, I came at the time they told me only to get my phone back with the whole screen protector broken when I brought it in with no cracks. I mentioned it to the tech and he told me it was my fault for leaving the screen protector on and that I was supposed to remove it before I gave it to them(he was the same guy who took it in). I was only told I needed to take the phone case off and I mentioned this to him and he just told me well idk why they didn't tell you to remove it before and kept telling me my total. I mentioned I brought it without cracks and it's not fair they're bringing it back to me broken. I had to speak to customer support who mentioned I needed to go back in store to talk to the manager. I went back and had a new tech who helped me and was very sweet! A sales man helped change the screen protector. Both tech and and sales man will get 5/5 stars but the first guy gets this review lolol read more

Easy peasy!! I ordered my phone via the Apple Store and picked it up the same day. No issues. Service was pretty quick. Phone given and I left! Hey, no complaints here.. they had what I needed!! read more

Technology is absolutely not my strong suit....you could say that I am a bit of an iTard. The Northridge Apple Store employees have always been so helpful to my family and to me. Last night we visited the store with three totally separate issues (email, HomeKit and the Apple Account credit) and had the pleasure of working with Tanner, Kevin and Augie. Saying that they went above and beyond, is such an understatement. We are so grateful for their extraordinary expertise, their unbelievable kindness and their never ending patience!!! Thank you for all you did for us last night (and the joy your kindness is sure to bring)!!!! The three of you truly represent the Apple Brand in the best way possible!!!!! read more

I must say, The best Apple customer service store I have ever been to. Steve was the best man to help me, and my mom with setting up my new Apple phone. We had a problem with switching over the phones that tainted our data. But anyhow, they helped us out as much as they could with a difficult problem we had. It was lots of people inside near Christmas Eve. So we set up a 11:00am appointment. Thank you guys for so much of your help. read more

Very well may be the last time I ever step foot into a Genius Bar. My brand new Macbook Pro got bricked while I was performing a software update, preserving my files but rendering my computer unusable. This store and genius team offered absolutely zero help outside of two things - looking up what I was sharing on Google and showing me the "AI Mode" response, and offering to erase my entire computer. The "Genius" that I spoke with wasn't even properly communicating the AI answer, offering "other solutions" to me that the AI was providing in a mistranslated way that would have left me to lose all of my data if I didn't know any better. Very sad to see what Apple's Genius Bar has turned into over the years - a bunch of people that don't know how to help with anything other than the most basic of software questions and taking your items in to repair and erase them. It's been a while since I've had a good Genius Bar experience but this store marks the worst to date - complete waste of time. read more

Offered zero assistance after waiting 40min to talk to someone. I was told to erase my phone & start over. Not something I want to do. Then apple care would charge me $800 for a new phone until they receive this broken one. This is the 3rd time I have brought the phone into an apple store with issues. All they do is run a "virtual diagnosis" & say "it passes everything. Sorry nothing we can do". I also brought my new computer in to work through some issues & was told no one there is trained to help with the track pad. Absolute waste of time! All they do is sell products. Why have technicians there who know nothing? read more

Customer service is definitely lacking. They were not even busy but they are quick to just brush you off.