If I could give Alex Alejandro Jimenez 100 stars, I absolutely would! His customer service, patience, professionalism, and knowledge in helping me select the perfect refrigerator for my mom were beyond reproach. I cannot thank him enough for the time he spent assisting me, answering all of my questions, and keeping me informed through emails and phone calls throughout the entire process. His dedication, attention to detail, and genuine willingness to help turned what could have been a stressful purchase into an easy and enjoyable experience. Thank you, Alex, for going above and beyond in every way. You are a tremendous asset to Best Buy, and I truly appreciate everything you did for us. Best Buy is fortunate to have someone as dedicated and customer-focused as you on its team. read more

That female manager (oompa loompa) needs to go ASAP. Absolutely terrible. We asked an associate to call her over for help, and she didn't even bother coming over. She stayed where she was, sitting on her phone, looked at us, looked us up and down, and literally said "no." No effort, no professionalism just straight attitude and disrespect. That's who you have managing? Embarrassing. read more

Pulled up expecting to wander. Didn't get the chance. At Best Buy someone clocks you immediately. Right at the door. Not aggressive. Not scripted. Just present. A real "what are you looking for" that actually means it. Help comes fast and stays useful. Pointed in the right direction. Questions answered clearly. No tech-splaining. No upsell push. Just guidance. You feel assisted, not hunted. The floor still has that Best Buy sprawl. Bright lights. Long aisles. Everything on display. But having help early cuts the overwhelm. You move with purpose instead of circling. Checkout stays smooth. No weird bottlenecks. Staff stays patient. The energy feels organized even when it's busy. It's giving... retail relief when you don't want to think too hard. read more

Northridge, CA he branch they sent me where the laptop I am interested in buying is available. The same - an employee asked me what I was there for. Then somebody met me at the said area. His name is Alex - I pointed at him the laptop that I wanted to buy. Then he offered me some essentials like antivirus and Microsoft which are discounted so it wasn't bad. The laptop was on deal too. The shopping experience was hassle free and it was a fast transaction. I didn't have to go to the check out area to pay. They have a designated one which eases the shopping. Plenty of parking that is shared with other businesses. Restrooms are available and accessible for all. read more

See all

I stopped by this Best Buy this morning to pick up my online order of batteries. They had a line today at the entrance, I think a game or pokemon was released which attracted the crowd. The pickup process is simple here, just go to the pickup area near the checkout and show them the barcode. They'll ask to verify your order with a driver license. I walked around the store afterwards since I'm in the market for a new gas stove. They have some nice selections here on display so it was nice to see it in person. The store wasn't very busy when I was here and you'll see some employees walking around. I found parking just fine since I came in the early morning. Exiting the plaza where this place is at onto Nordhoff can be tricky since there a light and stop signs in each direction before the exiting light which causes traffic. read more

See all

Tony is the man! While I was trying to find the right case for my 3 year old smartphone, Tony came up to me to see if I needed any help. I was floundering looking for the right case, but he knew the lay of the land. Since my phone was old, I didn't want an expensive case. He looked up inventory and found me a deal that was not on the shelves. Not many people go out of their way to help a customer in need. I appreciate Tony's going out of his way. Thank you and Bravìssimo!!! 5 stars due to Tony's due diligence. read more

Best Buy - Northridge - Tony is fantastic. He came up to me while I was searching for a phone case. He goes the extra mile to help you find great deals. Bravo!!! - Electronics Near Me - Northridge, California

Came in for an exchange and staff was so friendly and helped us with everything we needed! Item I wanted wasn't in stock, so he was able to order it online to get delivered to my house Definitely recommend this location! read more

Bryan very knowledgeable and great customers service great in keeping us with all the help we need it

I was looking for ai glasses. They didn't have what I wanted but they offered plenty of assistance to help me. I went to Target next. That was a terrible experience. BB, to you I write my kudos. You are well staffed with knowledgeable people. read more

I only leave 5 star reviews when they are genuinely deserving... i came in with a very old iPhone service with mint mobile and i was dreading it.. i know it can be a long process, i happened to have gotten Shane to help me, and without rambling, he was amazing!!! So kind, helpful and patient. I let him know I'm a really simple woman that didn't need the top of the line, he totally respected that didn't try any shenanigans and helped me choose the right phone for my needs, he stayed with me thru the transfer from Mint Mobile, and walked me thru everything!!! This to me coupled with his genuine kindness was EXCEPTIONAL guest service, it's been a LONG time since I've experienced service this good. I'm reading the reviews, and I've been using BB for all my appliances over the years, although the service has been good, nothing compared to this. I truly felt this needed to be said. Thank you Shane for being extraordinary, professional and genuinely kind. read more

I had a really disappointing experience at Best Buy, especially with the Geek Squad service. We came in to trade in a phone and purchase new devices, but the staff were completely unhelpful. They could have helped us, but chose not to, for whatever reason. No one took the time to properly assist us. The same thing happened with one of our friends, and we didn't notice that the service overall was a problem Overall, the experience felt dismissive and unprofessional. I expected much better service, especially for something as straightforward as a trade-in and purchase. read more

loved gabe; i spent 40 mins trying to decide if i wanted a 16 inch laptop or a 14 inch laptop and he helped me with all of it. thanks, King ! wish they had the lenovo i9 16 inch laptop with an Nvidia GTX 4050. but yk you can't win em all read more

Flawless product exchange experience with Jairus at the customer service line. I was greeted with a smile, positive attitude and great energy, which made my Apple airpods exchange/upgrade so much more pleasant. Will definitely be back to this Best Buy location again! read more

Best Buy - Northridge - Electronics Near Me - Northridge, California

BE ADVISED; whenever you attempt to reach any of these stores, your call is routed out of the country, not to the store location. I have recently received multiple fraudulent and fake emails claiming to be from Best Buy for FAKE geek squad service. I attempted to call their customer service number, which is also routed out of the country . I very strongly advise you to never give your phone number or email to the stores. read more

Bought a Whirlpool side by side refrigerator on 1/02/2026 The purchase was fine. Our refrigerator was delivered as promised 1/07/2026 original time was by noon updated to between 2-4pm no biggie. the refrigerator was delivered and during the unboxing I noticed the door seal was damaged, With Jesus the delivery guy calling BB and upon further review more like sabotaged! someone had broken off a few pieces of packing and placed them top and bottom on both door seals then wrapped it up and boxed it .. The door seals being very important I cancelled the delivery. BB customer service said they would call later with a new delivery date. We were promised a replacment would be delivered on 1/12/2006. The text I received 1/11/2006 said approx 11-2 ok fine, 8:02 AM my phone rang " Hi it's Best Buy delivery we'll be there in about 10 minutes" WTF really? can't argue with the driver? The truck pulls up Luis bounces out and starts to unload the fridge.. Hmm, NOT BOXED! Only wrapped in a thin seran wrap It looked like a previously used and dirty store return, I immediatley refused the delivery Luis called BB customer service and they called me.. I explained my experience and told them to cancel the entire order I told the rep please stop talking and cancel the order it's been 12 days .. after reading some horror story complaints about BB I called Amex started a disputed purchase being a card holder 35+ years Amex also said to return to the store and have them cancel it internally..I did 3 hours later. Lowes was right down the street I popped in and got the same fridge same price and guess what? it got delivered today and no problems want some platimun advice? AVOID BEST BUY AT ALL COST btw not one call or email from BB thye suck that bad. read more

Absolutely, terrible terrible place been trying to contact the store for over an hour and they keep sending me over to a automated AI system, which will never transfer you over to anybody and is absolutely dumb. I know now why I stop using Best Buy and went to other services like Costco read more

I stopped in to buy some last minute gifts and it seemed this Best Buy had very little on the shelves, but did have the merchandise behind the counter or in the back. Probably because of all the stealing people are doing nowadays, so I don't blame them. Store is kept clean and workers were very helpful. There is lots of free parking as it shares parking with multiple stores. I was out of here quicker than when I go to Porter Ranch and it's Holiday season right now. So Yea I will return to this location again. read more

Best Buy - Northridge - Last Minute Xmas Shopping for the Kiddos - Electronics Near Me - Northridge, California

I called on the phone and asked to speak to a representative. The gentleman that answered was very thorough kind and receptive to my call. I felt valued as a human being in a customer. They reassured me. They had everything that I needed there. read more

Finally, I was able to pick up an item without all the hassle. The only reason why I came here was because other nearby locations didn't have what I wanted for pick up. I believe it was a great value for my item, but that's it. read more

BEWARE!!!!!!! I Bought a TV in 2024 it just took a crap a TCL tv paid $1200 and won't it turn on tried to use my Warranty I purchased with Geek Squad and was told by Aaron Mathew's the Mgr since the SN# isn't on the TV we can't order the part, TV doesn't turn on to get the SN# in settings idk why the SN# isn't on the TV, was I suppose to know that when I purchased the TV, the Model# is there the plan id # all the info on the TV is on my Receipt, replace then TV then, I paid for this service do your job Best Buy and Geek Squad, this do unacceptable, I will never buy from Best Buy ever again and will advise friends and family! So don't buy here or the warranty they don't honor it!! I have already did a Consumer Report claim...Will also contact the FCC read more

Worse experience ever, went in to get something fixed for my laptop thats never been an issue and all of a sudden it worked suddenly but never was the tech people have interacted or even physically touch my laptop to help me with it so I kindly said sorry for wasting your time but it somehow turned on. The worker not sure who but its was a male pressured me to try buying a warranty membership when I said no once, ignored me called in manager and once again I said no thank you ill be leaving, told me to wait here because he wants to charge me and trying to give me the risks I am taking without warranty when i clearly said no two times but ignores me again and went to go get his manager and starts signing me up. Thankfully i didnt even have my Id or Credit Card which were two clear signs and Told him to have a good day. Then he said lets hope it doesnt break with a smirk on his face as if I made a bad decision. Please enforce your workers to know what No means. No means No! read more

It was actually very sad going here today, it was 4-5pm on a Tuesday and the place was virtually empty except for a few "customers" trying to get some form of service and double that number of staff standing around and doing nothing. I remember the days when Best Buy was full of customers, helpful sales people and geek squad. I remember when (almost 9 years ago) when I was in the process of buying a new smart TV and Mrs G saw a beautiful lost puppy being pushed around the store doing her electronics shopping. I walked out that day with the most beautiful little puppy in the World (Ricky Martin) who now lives with us in our castle in England - and a TV to be delivered and installed the next day. Today all I wanted was charging cords for Mrs G's latest iPad. But it took asking 4 times before any of the standing around staff to answer a question let alone help me :( I heard the BB death knell ringing loudly. Sorry BB but if you don't change your business model then you will soon be ashes and memories - like Blockbuster and the like. Memories of yesteryear Will I be back? I surely hope not :( read more

Best Buy - Northridge - Electronics Near Me - Northridge, California

This review is solely for the geek squad, trade in department. I brought a very old IPhone of mine that was only worth $35 for a trade in price but hey that's better than nothing right? Melanie helped me out in the geek squad department. She was very sweet. I didn't realize you needed to make an appointment to meet with them but thankfully they were able to add me in. It's a very fast process as they look at the condition of your phone. They ask for an ID and take your fingerprint. It was less than 10 minutes all together. You can trade in phones, iPads, laptops, and other kinds of appliances. Check their website ahead of time for what they are accepting. read more

Best Buy - Northridge - Geek Squad department towards the back of the store - Electronics Near Me - Northridge, California

See all

Best Buy is not the store it used to be. Their service has declined, and they seem more focused on making money than helping customers. I had an issue with my computer under warranty and called customer service. They told me to bring it in for a free 20-minute diagnosis and scheduled an appointment. But when I arrived, the store refused to honor it and instead demanded a $100 diagnostic fee. When I asked what would happen next if I paid, the technician said I'd have to pay another $100 to ship it to the manufacturer--who might not even accept Best Buy's diagnosis. To make matters worse, the manager, Cinthia, didn't bother to help or offer any explanation. She looked at me and then turned away, completely ignoring the situation after she saw what was happening. The Best Buy in Northridge gave me the runaround and misleading information. Avoid this store--terrible service and dishonest practices! read more

Samsung rep in the mobile section has the worst attitude. Rolls her eyes and talks somewhat disrespectful. I was walking by and literally heard her body shaming people, then gaslighting them. It made me uncomfortable and I was in there minding mine, shopping! The inappropriate things and ways to go about it seems, in the younger generation, ridiculous. Definitely not buying from Best Buy if that's the type of people they hire. read more

The staff at this location are very nice. They know how to deal and handle your problem specially, with visually impaired people A+.

It's got good parking, friendly service, although sometimes they are out of what you're looking for.

Two stars might be too high a rating. I purchased a TV that arrived broken; there was absolutely NO customer service online OR phone. So I went directly to the store and filed my complaint. I was told that there is no 'customer service' for the larger TVs. (?!?!) The associate arranged to have the broken TV picked up from my home. I called the BestBuy credit card main number to get instructions on how to download my transactions to a .csv or .xls file since there is no link to request the download. AI couldn't answer my question so I requested an associate. Associate #1 couldn't help and transferred me to Associate #2, who told me to call the original number for help. So NO customer service for purchases and none for the credit card. BestBuy needs to do better. My credit union provides a link to download transactions. For any who don't understand, try downloading your statements THEN try to quickly morph those transactions into a file. Unless you have the expensive version of OFFICE, there is no quick way to convert statements to a single file. read more

It has been three years since my first review. I haven't shopped at Best Buy since. I just figured I would remind them that they have lost out on a lots of business. Some purchase that I can recall are a dishwasher, a TV, and a laptop that I would have purchased there had they not lost my business. I guess this update is just to say that they never made any attempt to rectify the problem. read more

kevin A was a good dude he saw me looking for a mouse for my computer and came up to me and helped me great guy read more

Best Buy - Northridge - cool dude - Electronics Near Me - Northridge, California

Anthony was amazing and so helpful. My husband and I have been struggling trying to fine a proper portable ac we went to target Home Depot and nothing. We came here and were still debating everything option. At the end we met Anthony and asked him all of our questions and he helped us make a decision. What a relief!! read more

DO NOT BUY FROM THIS STORE. This best buy back doors products to scalpers and friends and stashes product for themselves to take home. Their staff is constantly misleading and telling customers they don't have certain Pokemon product, then proceeds to bring it out for friends and scalpers to sell to them. Then pretends it doesn't happen when they get called out for it. On multiple occasions others and I have witnessed them sell certain pokemon items to their friends after they were telling other shoppers and collectors they didn't have it. One lady saw the scalpers walking out of the store with a charizard upc after being told they didn't have it. She came back in and was beyond livid. Their managers do absolutely nothing about these back door sales. They gathered behind the counter and just wanted to keep her quiet so they just said sell her one and get her out. I was literally standing there when they were talking about it. They allow it to happen and participate in this scheme. They used to allow 1 item of each per buyer. Now they say they only allow one large and one small item. However, i literally watched other buyers (scalpers and friends of these employees) walking out with 1 of each. They hold out for these scalpers and friends of theirs and move the product back doors. One of my friends just had it happen this morning. He wanted to get an ETB or a Prismatic figure box. They said no more ETB's and no Prismatic. After the first half of people waiting to buy product they brought out more ETB's and Prismatic bundles and sold to some people, he saw and asked how they got it when he was just told they sold out. He went back in and complained to the manager. The manager caved and pulled out just a couple of one specific product and gave him one of the items to get him to stop complaining and leave. This is absolutely ridiculous. These staff members are crooked and take the fun out of a card game for collectors. read more

Nicholas Blum at the northridge store on nordhoff is incredibly rude and unhelpful. I came in for an exchange for a broken item and he refused to give me an exchange because he claimed the item was broken after purchase. His overall demeanor and accusatory attitude were of an employee I'd never hire. Last time coming to this branch. read more

Not a bad location, plenty of room to navigate throughout the store and personable team members in all departments. I tend to frequent the location closer to me in Sherman Oaks, but was nearby and it had been a while since I ventured in. I was greeted like I imagine most people are and got offered assistance once while on the floor. I pretty much knew what I wanted and did some additional lite browsing. I will say pickup is a little traffic heavy, but if you and everyone else had the same idea about placing online orders around the busiest time of year, you have to be a bit patient and know you're not the only one with this time saving idea. The checkout line is just as long if not longer, however you've already done your shopping so all you have to do is wait in line a bit... They do offer curbside pickup as well which is probably a lot smoother in my opinion. Aside from gaming related electronics, consoles, games, accessories, etc. they are pretty stocked up at Best Buys Northridge. Misc toys, board games, and so forth are pretty low due to the holidays, but I'm sure will be stocked up soon. They have a pretty solid geek squad that has assisted me a few times over the years. The parking isn't too bad however this parking lot stays flowing sharing a lot with Aldi and Total Wine in a spacious shopping center opposite the Northridge Fashion Center/Mall. They wipe down checkout areas and registers between ever customer and transaction which is also why wait times have increased, but I appreciate the safety and care and killer health and safety measures in place here. I feel bad for everyone who has had a very case specific issue especially with Best Buys slightly dated systems as a chain rather than individual stores. I always tend to factor in that places like this experience an insane flux in traffic both online and in person and systems this can cause glitches in the flow we'd hope for. Let's all be a little my caring in the new year so we can experience the best of best buys. read more

See all

If you're looking for a tv and know nothing about tv's come to Northridge and ask for Alex . He is one of the most detailed employees I've ever met . He did an amazing job showing me the differences between the tv's . He was so patient and kind. Highly recommend . read more

Best Buy - Northridge - Electronics Near Me - Northridge, California

Do not buy a TV from this store. Salesperson Julian sold us a defective open box for $700 and the store manager would not even exchange it even though we bought the whole festivity of warranty. I have never left a bad review for anyone in my life. This one takes the cake. I'm about to call and complain to their corporate. read more

Always great to visit Best Buy! Probably because of so much theft, they have a more personalized experience and the workers follow you around. But service is fast so it's all good! read more

Best Buy - Northridge - Speakers - Electronics Near Me - Northridge, California

Just left geek squad it's about 5 PM and Angela was helping me and I noticed that they had a good team back there overall very fast very accurate very nice communicating amazing absolutely amazing customer service big shout out to Angela you have the best customer service I've seen all year thank you so much that really makes a difference! read more

Best Buy - Northridge - They fixed my Apple computer and my phone all at once! In 15 minutes - Electronics Near Me - Northridge, California

Ferd is a great guy He is knowledgable he knows his tvs Very professional He represents the store very well He embodies with customer service, and technical knowledge should be like. read more

Had an amazing experience at this Best Buy during my visit, all thanx to Mr. David from the geek squad department! Thank u very much for getting me going quickly and efficiently, I appreciate you very much and keep up the great work! read more