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    T-Mobile

    3.1 (61 reviews)
    Open 10:00 am - 8:00 pm

    Services - T-Mobile

    Telecommunications

    T-Mobile Photos

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    Kim N.

    Do not go to this place to get Tmobile Tuesday merch. They will take their time and ask for an ID. I never got asked for an ID to get anything from Tmobile. All the customers in front of me did not provide an id. BS! CS was horrible here. They only had two people working. Also, we had our phone, and the code was never used.

    Randell S.

    A representative named Victor treated me very aggregiously and rudely. I asked if he could help regarding my new galaxy 5 watch. He asked if I had a receipt I told him I did not as I bought it through customer service. He told me I should call customer service. I asked if he could on my behalf. . He refused to help me. I asked if I was at a franchise store or a company store he replied it was a franchise. I said oh, I see why you cannot help me. On the way to the door he told me to go f..k myself. I immediately turned around and said what did you say to me??!! He was silent. I asked him his name and his manager's name and he refused!! The staff there in closing was extremely unprofessional and used foul language to a paying good customer without any merit. This is a very bad reflection on T- Mobile and its stores and shareholders. In the real world the customer is treated with respect. No exceptions! Victor obviously has no respect for himself, so how could I expect hem to respect any T Mobile clientel.

    My new phone she helped me with. Thank you
    Robert R.

    I just went in today to switch out phones and Michelle was amazing. She guided me through the process and was a joy. I'm not tech savvy and she was patient and very knowledgeable. I appreciate excellent customer service like this. Thank you Michelle

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    3 months ago

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    8 months ago

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    6 months ago

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    1 year ago

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    2 years ago

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    1 year ago

    Stay far away I went to upgrade one phone they added 4 numbers on my line that don't exist and I still can't figure how to remove it

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    2 years ago

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    4 years ago

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    2 years ago

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    2 years ago

    Staff is super helpful the manager helped me and got everything connected I didn't have to worry about a thing a good packages

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    4 years ago

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    6 years ago

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    6 years ago

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    T-Mobile

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    6 years ago

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    7 years ago

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    8 years ago

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    Page 1 of 2

    Ask the Community - T-Mobile

    Review Highlights - T-Mobile

    Amazing staff and amazing customer service the sales representatives Alejandra and Cassandra were amazing!!

    Mentioned in 2 reviews

    Read more highlights

    T-Mobile Experience Store

    T-Mobile Experience Store

    (58 reviews)

    Northridge

    Today I came in on a Monday, and although there were a lot of people ahead of me, the wait was not…read morelong at all. Kylie helped me with a complicated situation involving consolidating accounts and figuring out which items to pay off so I could save money. I have several devices on both accounts, and she took the time to research each one carefully so she could recommend the best plan for me. She even explained which devices I should not pay off yet because I would end up losing money. Oh my gosh, she spent hours helping me. She went back and forth between my two accounts and the representatives assisting her on the other end. She answered all my questions and helped me find a solution to my issues. I give Kylie an A++++! I love coming to this location because they never disappoint, no matter who helps me. Thank you also for the merch, the baseball cap, which Kylie offered to me with a smile. Honestly, she smiled the entire time, even though my situation was complicated. Luisa also smiled as she passed me on her way out. I love seeing those smiles, especially because that is not very common nowadays. Thanks again for such a great experience!

    Came in on a Tuesday before 11am. Waited about 5 minutes and Britney came to help me. I was there…read moreto pick up a replacement phone. The whole process takes a long time to transfer information phone to phone, so bring a book or something to keep you from staring at the walls and listening to other people's conversations. Britney was very attentive, Knowledgeable and helpful. This location seems to get very busy but they had 6 customer service reps working the whole time I was there, which was about an hour. I would come back when in need!

    Reseda Wireless - Welcome to Reseda Wireless

    Reseda Wireless

    (3 reviews)

    Reseda

    had a wonderful experience at Reseda Wireless! The owner and staff were very professional,…read morefriendly, and helpful. They explained everything clearly and made sure I got exactly what I needed. The service was fast, the prices were great, and they truly care about their customers. I also love that they offer U-Haul rentals, which makes it super convenient. You can handle everything in one place -- from phone services to moving needs. Highly recommend this place for anyone in the Reseda area looking for honest service and good deals. I'll definitely be coming back!

    The experience at this location, along with U-Haul's call center and the original rental location…read morein Northridge, was disappointing. The background with the experience at Reseda Wireless is that another U-Haul location in Northridge gave away the moving dolly that was a part of my moving truck reservation. This happened the night before I had a 9am move-time coordinated with 4 other people. So the initial error was due to another location, hence the 2 stars instead of just 1 star. But there were issues with the truck rented by Reseda Wireless as it was out of alignment and had no windshield fluid. I had to deal with this for over 500 miles. And despite it being marked as half-full of gas, it was completely empty when I picked it up which created problems when returning the truck at the receiving location. I was directed to this location which is not open on Saturdays... I tried to avoid that incase there were any issues. When I finally got in the truck and opened the back, there was no dolly to be found and no employees that could help. So I was forced to go to a Home Depot in Van Nuys on a Saturday morning, where at least a dozen workers in the parking lot tried to solicit work from me entering/exiting the store. My girlfriend was visibly uncomfortable due to the attention there. I ended up spending $175.18 on a dolly because they were picked over. This entire ordeal made me over an hour late to meet the rest of the group, negatively impacting our move schedule. I actually made 3 attempts with U-Haul to try to find some kind of resolution before any online action was taken. In the end, U-Haul's representatives didn't think my time and trouble were worth anything more than $50. I would have gladly paid $50 to avoid putting my girlfriend in that situation, having to spend $175 on a dolly, making us late and forcing 4 other people to wait on us.

    T-Mobile - mobilephones - Updated May 2026

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