In addition to AT&T raising our rates on our plan with a notification buried in small print at the bottom of page 4 of our bill (which I hear they did to a lot of people), we had a horrible experience at this store. I went in to exchange my youngest daughter's phone and (to be honest) they explained a great deal for my middle daughter to exchange her phone for an upgrade too. After that, the rest of the experience was frustrating and disrespectful to us as customers. We were guaranteed by Devin (the agent helping us) that the activation fees would be waved and we would only have a single fee ($5.99) per month added to our bill. Justin, the store manager, was present and even giving Devin some ideas on how to save us money as he tried to get me to upgrade my phone. Long story short, the activation fees were not waved and there was a NextUp fee added to each line (which we specifically declined in the store). My wife went back to get this rectified and Justin not only said Devin must have "mis-spoken" and that he would have to write him up, but Justin denied working the day I went in with my daughters. Justin is very easy to recognize, so when my wife described him my daughters and I knew it was him...likely the only manager of the store anyhow...and it became clear that nothin Justin said was true during our first visit and when my wife returned. We were straight up lied to by Justin...Devin was literally only following Justin's guidance...and we had to argue to even have SOME of the activation fees waved and NextUp eliminated. We have 3 daughters with the oldest JUST entering college...so EVERY PENNY MATTERS. Justin's blatant lies cost us money and we were already frustrated with AT&T for secretly raising our plan rates. We are looking for options now to lower our bill, but because of Justin's blatant lies, the phone exchange cost more that we anticipated. We are sincerely disgruntled and feel completely disrespected. We will never return to the AT&T store at Tuscan Village in Salem, NH. read more

Well, I'll give them one thing.......I definitely ran smack dab into a true first in the retail world. The experience started out normal enough. I had called this location earlier in the day to ensure the delivery notice that I had received was confirmed and that the phones could be picked up. The woman was very pleasant and told me she would be there until 9:00 that night. I asked about data transfer between phones, trading them in and the process, all seemed smooth enough. Fast forward to 6:30 PM on a weeknight and we jetted up to NH to pick up the two new iPhones, one for myself and one for my wife. We had the kids along and planned dinner at the nearby mall right after. This fact is important. I go in and am greeted by a woman, now the only thing I cannot confirm is if it is the same person I had spoken to earlier in the day, there could have been a "switch" and I'll explain that in a bit. I tell her my order is ready, she promptly walks to the back and pulls out the shiny new boxes. We immediately begin the bluetooth transfer of the data on the phones and everything is going well. She tells me it could "take a few hours" which I have been through before when transferring hundreds of gigabytes of data, no big deal. And this is where it got strange. I don't have my phone with me, it's not useable with the transfer going down. I want to give my wife an update in our vehicle since I can't call her, so I walk out to explain it to her after my phone was set up and to check in on the fussy kids waiting on dinner. I did it just one more time, to explain the timeline of events, that I'm going to grab her phone and we can head to dinner after an iOS update finishes and all is good. Right? RIGHT!?! And then my wife says something strange to me. "What did you say to the worker in there?" I reply, "I'm not sure, we have been doing set up of the phones and yours needed a software update, once we are off the store wi-fi we can head to the mall for dinner". "Well, she just facepalmed after you walked out, so you must have done something". Confidently, I think nothing is wrong and walk back in to check on the software so we can be on our way. I'm met with "can you NOT go in and out of the store? It's throwing off the metrics of this location. I'm just filling in for someone and now I'll need to explain to them what happened". Uuhhhhmmmm, ok. The awkwardness over the next 10-15 minutes was deafening She then decides to not say another word to me, nor was I in any mood to reply because I wanted to blow up on her right there and then. She turned her back on me, decided that some chargers and chords along the wall strangely needed to be sorted right there and then, and that was the end of it. I sat there for awhile for the iOS update to finish, picked up the phones and walked out. I wanted to tell her that I didn't give a flying F what the metrics said, that I had important information to relay to my waiting family outside. Let me recap, I went outside an entire TWO TIMES from my initial visit. This wasn't a half dozen or more, two freaking times. And this is what upset her? I didn't even technically purchase anything that day, I don't know how I would be counted as a "customer", nor do I really care. All I know is that I'll never, ever step foot in this location again. I was seen as merely a number walking through the door, not a 20+ year AT&T mobile customer. It was probably the most awkward experience I've ever had in a store, especially after I was given the cold shoulder when she so rudely told me not to go outside again. She never once tried to engage in conversation with me again, like it was the worst thing a customer had ever done. The entire situation and the way I was talked to was simply inexcusable. I'm letting others know here that they may run into something similar. Don't upset the metrics people, OR ELSE YOU'LL FEEL THE WRATH!!! read more

I went to this location on Tuesday to move my business lines from Comcast to them! As I went in I met a very nice young man Jojo and very polite he came right over and asked me if he could help me. So, we started talking about the phone options and prices! I agree and started the paper work! The manager Tatiana came over and took over! This woman is rude and a liar! She set up the first line and started on mine after waiting for two hours she said that she didn't have the phone, and had to be ordered. Tatiana said Friday, 17 the phone would be there. I went over no phone. Went back on Sunday again no phone, I got upset with her and left. About a hour later I called the store to ask her is she could track my phone, this pathetic woman said to me on the phone thank you for your patience than she hang up on me. Today, Monday I called ATT customer support and they told me that my phone was never order! I emailed Michael Chammas the district manager never heard from him. Today, I found out that the district manager Michael Chamma was in DR and that Tatiana was also there. The young men Jojo told me, at this point I have no idea what is going on with this location! I decided to shutdown the deal with ATT and bring my business to Verizon! This woman Tatiana is a horrible woman and I'm very sure that others will be complaining about this liar!! read more

Sunday hours reported to be 11am-6pm. Arrived at 11:40, store was not open. Can't do business with a store that doesn't staff during indicated business hours. read more