I never have complaints bout Apple the people and service is always on point. Location was nice. Parking is not as easy since it's an outdoor mall but either than that it's great places read more

To the rude lady at the Apple Store: Yesterday we went there to buy IPad for my niece working in a hospital and we started checking for an Apple Watch for our son. The reason we were looking at a watch is simple--we need a tracking device for our 5 year old which we use a watch. Whenever we travel, we have him wear one, and he actually enjoys being able to call and text us and it makes us feel safe knowing we can contact and track him. Ironically, the plan we currently pay for his basic watch is more expensive than the AT&T plan offered with an Apple Watch. That's why it actually makes more sense for us to get the watch and add it to our AT&T account. When you loudly announced to everyone that I was holding an "$800 watch," I honestly didn't understand your intention--especially when you followed it up with, "We don't sell Apple Watches to 5-year-olds." I was about to say, he's not buying it--I am But regardless, that kind of behavior was unnecessary and inappropriate. Yes, there are cheaper options in the store, and I happened to be holding a higher-priced one. But the unnecessary attitude was unwarranted--we were just trying to see what would fit him. Plus I even asked if there are watches for kids and you arrogantly said .. you don't sell Apple Watch to a 5 year old kid. There's just actually less than $200 for old versions (when I checked now) and you could have just politely told us, cheaper ones are there or we have cheaper options! But you chose to be judgmental , arrogant and rude. What made it worse was watching you gossip about us with another customer and you both started talking and giving us some judgmental stare while monitoring everything we were doing. I was at first reprimanded for taking the watch away from the table (I was trying to fit it with my son) .. if that's not allowed, it could have been secured the same way the phones are. On top of that, you raised your voice at my husband while informing him that the other watches on display don't come off. Very unprofessional behavior, good thing I wasn't in the mood to start a scene, but I did make sure to let another staff member know that your attitude was unacceptable . The other guy though to be fair who assisted us in buying the iPad was helpful and very accommodating. That lady who thinks she owns the store doesn't deserve to be in a customer service department! Sorry about the word. read more

I have a apple i pad, I got less than year ago with warranty on everything that comes along with it. The adapter cable that came with it stopped working. I went to this apple store with my icloud account information and cable to get new cable. These are the only 2 things I was told by apple to bring to store, I was also told I can just drop in without appointment. I showed them to customer rep. Many were just standing and doing nothing, I mean nothing at all. He told me to get an 'appointment'. He was just standing there staring at people and doing nothing, When I asked further he told me to see another rep. when I talked to that rep and showed him the cable and my icloud account verifying my purchase of ipad he began to give me runarounds. Told me I will have to buy the replacement cable even though I had warranty and I was within warranty. Then he told me to bring my ipad! and make an appointment! I needed the cable urgently and he did not care. So I went to nearby t mobile store and bought it. paid 19.99 plus tax. Do not do business with this apple store. They are nasty people. read more

It doesn't matter if you make an appointment because you still have to check in and the walk ins for Genius Bar get logged in at the store and are seen before you. This is very bad customer service. It's 10 minutes after my appointment and I'm still waiting. What's the point of appointment setting. read more

Service. There is none. When you want to buy something, this man tells you to "hang around" the item you're interested in. That's what I've been doing for what feels like 1/2 hr. No one has spoken to me. I'm not free to shop around, I'm forced to hang in this one spot. read more

Apple Southlake Town Square - Some kind of manager who could care less if you get helped or not. - Computers Near Me - Southlake, Texas

Bait and Switch operation happening at this store! I took a MacBook in to be traded in on a new device. I was told the trade-in value and started looking at new devices. When the time came to check out and add the value of the trade-in device to my bill at check out I was told it was almost $300 less than what I was quoted 20 minutes before. They wouldn't honor the previous trade in amount I was told when I originally arrived at the store. I think they tell you one value to get you to look at more expensive devices and then at check out say 'sorry we made a mistake your device is actually worth less'. Avoid the store in Southlake. I don't know maybe all the stores do this, but I won't return to this one to do a trade in. read more

Jayce took my phone and fixed a problem that 2 other stores sent me back with in about 5 minutes I wanted to give him cash but he wouldn't even take it Great man read more

Thank you Apple team (Matt and Mo)! They were effective, efficient and gave great help/insight. I took my devices in and they were able to help with them! I was able to learn about new features too as they had a class going on. read more

The BEST experience ever. I do give all the credit to COLBY this Monday morning. He had the patience in helping me through the transferring of everything from my shattered on NYE old iPhone onto now my brand new 2022 iPhone. I am so thankful for that. Wonderfully managed is this location. Nice size showroom. Different technicians assigned for specific needs. The line outside moved smoothly. A drive it is from home but I'm making this Apple "IT". CHEERS! read more

only leaving two stars because the gentleman who helped me at first was helpful, attentive and informative and helped me trade my ipad in and get my son a new one due to a charging port issue. my problem was when i got to the transfer table and we were having problems getting everything transferred over. now i know im not the only person here and they have to attend other people but the first guy helping was going back and forth with me and other customers at table but his shift was over and another person which was a women came to the table and i was there for about 45 minutes at this point. she never came to help me out and im trying to get her attention but she's only focused on one person who had just sat down. not sure if its because i was younger than the other customer but i tried to be patient for another 15 minutes still no help or acknowledgment like the other gentleman. so i just got up left and left behind the ipad o traded in and didn't get the help i needed so now i am unaware of how ito set up my sons ipad who uses it for his speech impairment. i will definitely be going to another apple store after this where o can actually get helped and not ignored. read more

Pathetic store, long waits, even with appointment. Apple Watch fell apart, back pulled off while removing it from charger. Was told that it's not a common issue? Out of warranty and was quoted more for repair than a new one. On line searches reveal I high failure rate with this issue. Terrible customer service, no matter how many thousands of dollars spent on Apple products. Take it or leave it attitude from Apple and the store. read more

This was the worst experience I have ever had in an apple store 1/3/25. I came in for a replacement phone and the person helping me was very inattentive and kept disappearing. She ultimately did not help me setup my replacement phone. In addition, it is now 1/13/25 and my replacement phone is having hardware issues. The phone keeps shutting on and off continuously. I'm wondering if they gave me a faulty replacement phone because I have never had this experience from a replace phone ever. I live an hour away from this store and I was told to just go back in the store since it's still in the 14 day grace period. I live far away therefore do not want to constantly make an hour drive every two weeks to replace a phone that should be working. Frustrated is an understatement. read more

Customer service was not great. Was told it would be an hour wait but came tk check and they said it would be another three hours. When an employee told me there were getting a manager no one ever showed up. read more

I want to leave a huge shout out to Spencer at the Southlake Apple Store. He had my 86 yesr old mother's problem solved in 5 minutes and he had a solution for her that the ATT store wasn't able to help us with. if you visit that location ask for Spencer and expect great customer and technical help at the same time. RG read more

As is expected for Apple, the service here is always top notch. I've come in a few times because I was having issues with my Apple Watch band and they got me a replacement with no problem, and were also able to put it on hold for me for longer since I don't live close by. The employees are very friendly and accommodating, and I had a great experience! read more

I arrived at 8:01, and the store was quite crowded. I really needed a charger since I'm from out of state. The guys said it was okay, but one lady with shoulder-length straight brown hair said no.- for her going home and making her point was more interesting than providing good customer service even when I got inside the store with my credit card in hand -- I would totally fire her read more

It's the embodiment of brand identity. There's no words on the sign because, duh. It's a store with an apple on it. Apple. Store. Get it? The design of literally everything Apple does may be minimalist and reductionist, sometimes to an annoying degree (why can't I have just *two* ports in case I want to listen to headphones and charge at the same time?). But, they manage the complexity of the flow of customers with a friendly efficiency. Casual, upbeat, and well lit, it's like a candy store for mac devices. We were in buying mode, having done weeks of research on just the right Macbook Pro for school. We had a few last questions regarding configuration for some specific applications and the staff brough over someone with that particular background. She was able to confirm our research and we were ready to buy. The buying experience seemed to me like it was basically the publicly available website. But, the girl walked us through it. The one snag we hit was we were attempting to split the payment over two cards and the website said it supported that, but this is only true if the cardholder and billing address are identical on both cards, Not sure why that matters, but it created some inconvenience for us. Overall, a highly positive experience from start to finish. And, they threw in some Beats with the purchase, which certainly sweetened the deal! read more

Just bought a new watch and a new phone very disappointed that there's not a block in with the new phones now what a hassle no way to charge it read more

Went to the Apple Store to get a phone replaced after paying for apple care for 2 years. Phone clearly didn't work and finally shut down on me. Had an appointment at 2:25, didn't talk to anyone until about 2:45 (yes we checked in) after that, went through the whole diagnostic thing and after it was determined that it doesn't work, we were told "nope, you have to buy a new one outright." So we sat there for another 45 min waiting for a sales lead to come over to us and asked several times when someone would walk over to check us out for the new $1,000 iPhone we were about to buy and no one did. We finally walked out around 3:45. If you're having a phone replaced, just do it through your cell carrier. We were in and out in 30 minutes. read more

Nate helped me out with an iPad upgrade. He was very polite, knowledgeable and friendly. This location is great.

If you are wanting to buy something they have 20 people that will help you. If you need help you will wait hours for 1 person.

Hmmmm I was lucky to get a great knowledgeable Apple associate. Was a long wait but worthwhile.

I went to get my phone and AirPods looked at to be fixed, I was told to get in a line and waited in said line for 25 minutes until I asked and was told that line was for orders and returns only. I was told to talk to one of the geniuses on the other side of the store, and when I went over to that side of the store there was no-one there to help me as he had said. I went back to the SAME GENTLEMAN who told me to leave the line and he told me they were checking people in at the end of the line I had been for service and repairs and he told me to get in the back of the line that I had been at the front of. I left without any service given as I had been there for 30 minutes already to no avail. Extremely frustrated service at this store is usually decent with service but my time was severely wasted. I will update this review of service is even slightly above average next time I go to this location. read more

Disrespectful, calling me of "Bro" I asked if I could get a printed receipt as I hadn't received the email, he answered with: "Too late bro" I asked for the manager which he didn't get and instead got the receipt printed right away. Goes to show the amount of un capable people you hire. On top of that he smelled of weed, and I was there with my baby! I've been to this store in several occasions and it's always been sour, but this one was enough for me to even post this here, as the manager never showed up! This type of stores that employee people like this where families visit shouldn't be a part of the square. read more

Did a online order for a replacement cord for my Mac . The app was super easy to use and order what I need . Then the pick up was just as easy . I showed them the bar code and they brought it right out to me . read more

Apple Southlake Town Square - Computers Near Me - Southlake, Texas

This store is too small and is rather intimidating. You can walk in and feel like there are too many Apple workers who are just standing around chatting with one another, and yet you will not be asked if you need anything. Last time I was there, I had to approach a worker who was just standing there keeping to herself. This is indicative of bad management. read more

Dropped my laptop off for a quick repair . Upon coming back was immediately stopped and harassed by one of the staff. He wouldn't allow me to the service bar near the back of the store to pick up my laptop and hovered over me as if I shouldn't be in the store. Staff will discriminate against you based on race . Sad that in 2024 we still are approached with scenarios such as this .Will never come to this location again. read more

An employee got into my face very rudely for no reason threatening me...I have never had this happen when I go here ever...DIDNT know yous guys support racism and your customers being harassed!!!! I hope he gets fired I do not want to see his face again, I already deal with enough crap in my life I ain't dealing with him!!!! The old man who helped me out today was absolutely very sweet he gets infinity stars and a heart from me . read more

Great service Helped me in a pinch Would go back for sure if needed Even lucked out and found a parking spot right in front read more

What a drama my laptop repair turned out to be. Not the fault of this store. Their employees did everything to make things right, and in the end it all worked out. I appreciate all of their efforts on my behalf. It wasn't easy for them, either. read more

Make a reservation and still wait! This store does not honor the previous tech's notes. No one in the store is trained to handle troubleshooting the AirPort Extreme. That is outright crazy. The 'genius' say that they don't handle as many products and are not sure how to troubleshoot. Crazy excuses!!! read more

I came in to upgrade my phone. Jordan and Joe were really nice and very helpful. Answered all my questions. Jordan guided me on ordering my new phone because they didn't have it in stock. The store looks very busy, but don't let this discourage you from coming in, they have at least 15 representatives working. read more

Apple Southlake Town Square - Received my car vent mount that was ordered in the store. - Computers Near Me - Southlake, Texas

I had several issues with my phone and made an appointment online. It was an easy process to get an appointment here and I met with a tech to discuss everything going on almost as soon as I walked in the door. Unfortunately, it was almost the same price to fix my phone as it was to buy a new one. They were very helpful in helping pick a new phone and getting it all set up. read more

Apple Southlake Town Square - Entrance to store - Computers Near Me - Southlake, Texas

The girl who helped me at the genius bar did not know anything about apple iphones. I did not get help with the problem and just left the store. I expect when I make an appointment to fix a factory issue with my phone for the person helping me to understand the issue. Maybe she was new but I don't understand why she did not ask her coworkers for help since she had no idea what she was doing. read more

The moment I walked in the door I felt a weird vibe. I had walked in a little before my appointment time. When I walked in I wasn't greeted and had to wait at least 10 minutes before having someone check me in. Several people walked in after me and they help them instead when they clearly seen me walk in before them.HORRIBLE service! Have been getting the run around for several weeks. I have talked to multiple Apple technicians over the phone and in person.They had an ugly attitude and were not helpful at all! My phone screen keeps freezing and turning black. My phone also will not stay connected to Wi-if! They were very rude and even after taking to several managers it resulted in a waste of time. My phone is still under warranty and they still come up with every reason on why they can't fix/ replace my phone! read more

Took a vintage Macbook pro there. It needed repairs because the battery they replaced was swelling to the point that it burst the case at the seams and was affecting the keyboard and the trackpad. "Vintage" is an Apple term for devices that are out of warranty, but not end of life. You have to pay for repair to vintage devices, but end of life devices cannot be repaired. It was a little grimy in the fan area due to the fact that it spent most of its time in a kitchen. The guy said they refused to repair it due to nicotine contamination. It had never been around any nicotine containing smoke. They wouldn't let me see for myself, they showed me a picture of what was the fan area of my machine (they said it was my machine) and there was some discoloration some of what looked like grease, and various dust bunnies. However, it wasn't a nicotine stain - it didn't have that ugly greenish-brownish yellow color that nicotine stains cause. The worst thing is that they returned the macbook pro to me in a disassembled state. I asked if there was an appeal process, and told them it had never had cig smoking, or anything containing nicotine around it. I was told that "they know it when they see it", and received an annoyed look. By then, even though it was a quiet conversation, I had every employee in the store watching me. Apparently there is no appeal process. Rather than try further attempts to convince him it wasn't nicotine, I left, due to becoming extremely uncomfortable. So, enough of the Southlake Apple store. I'll take my business to any other brick and mortar Apple Store, but never Southlake. read more

Worst Apple experience ever. Came in at 4:10pm, they said it would be a 40min wait. I waited until about 530pm when I started noticing the store workers standing around and other people who came in before me being helped first. I asked the front when my turn was , it said 445pm on the ipad and yeah it was already 530 so pretty sure they forgot about me. My phone was still in warrenty and was stuck in headphone mode when I came in, they guy said oh its water damage and itll be 299$ if you want it repaired. Don't know whats happening to Apple Sevice but this was my worst one, they used to give you a new phone when it was in warrenty or at least attempt to help fix it. Don't bother wasting your time at this location. On top of that you couldnt even call the store personally to get an appointment before coming in, it kept going to an automated message. Going to rethink before buying any apple products in the future if this is how customer service is going. read more

Apple Southlake Town Square - Waiting, waiting, waiting...and apparently you can bring your dog in here, wish I brought mine - Computers Near Me - Southlake, Texas

not good at all! I have had my AirPods for a little over a year and have service calls beginning one month after I purchased them. I have sent them in for service 3 times and worked with online support many times in addition. I was told today that I had to purchase a new pair, even though these have the same issues they have had since I purchased them. the "store manager" said "it's like any other warranty, when it's over it's over but we will be happy to let you purchase a new pair". unbelievable! with as much money we spend on Apple products, this is the response. I find it difficult to believe that the "store manager" has no authority to make this situation right. read more

I came in for someone to check out my Macbook as it would not turn on. Got an appointment, showed up and received pretty good service at first. Nate was helping me out, did a few things and said ok this is the part where you watch paint dry. Went to help another customer out as it was busy and it pretty much was a waiting game at that point. He had some guys (Antonie and Chase) help me out as I was also interested in trading in my phone. Chase was training Antonie, and honestly it seemed like Chase needed some re training as he not only gave me irrelevant information but was very cowardly to help. Nate came back to check on the Macbook, asked how it was going with the phone and if Chase and Antonie were able to help me out. I said I'd have to come in another day as Chase said I didn't have enough storage to get a new phone and successfully transfer all my photos and such. Nate actually pointed me in a different direction and showed me things I didn't know. Had Antonie and Chase come back over then Chase basically told me to just get an Iphone 14 at Spectrum as that's my carrier. Weird. Macbook finished loading up and in the mean time Nate LEFT the store. Waited 40 minutes. Told a lady that the person helping me left the store and wanted to know if there was someone else to help me. No one came, Nate came back in the store though and went straight to the back. Meanwhile, I figured my problem out and left the store. DO BETTER. I waited there a total of 1 1/2 hours. oh yea not to mention there were 5 employees not doing anything, just all chatting it up in their little circle. I don't typically leave reviews but this was bizarre and I expected much more from an Apple store in Southlake. read more

Apple Southlake Town Square - thumbs down - Computers Near Me - Southlake, Texas

We went to Apple Store in Southlake on Saturday, January 13, 2024. It was super crowded and LOUD. However, someone met us at the door and greeted us (seems they have plenty of people to do this and not much else). She did not take our names but just asked us why we were there and directed us to an empty table and said a salesperson would be right with us. We went to the assigned table and began looking at the different phones. After we had been there for a short time, a young man came up and asked if we're being helped yet. We said no, and he walked away. He did not ask to help us. He did not say he would bring someone. He just walked away. We waited and waited and waited and although there were sales people helping others, no one would so much as make eye contact with us. Maybe we weren't hip enough? Maybe it was because my mom who used a walker was with me? I don't know. I just know that, after we had investigated the phones and knew what was available...checked them out for physical size, weight, color, etc. the sheer noise and chaos along with absolutely NO help whatsoever, we left. We ended up doing business somewhere else. And if anyone who works there reads this, please know that my eld I have no need or intentions of returning anytime soon. read more