I never leave reviews but starting this new year I promised I wouldn't be taking shit from anyone…read moreanymore. Me and my mom went to go see if there was a problem with my phone while there was a nationwide outage today January 14, 2026. The person working there had nothing but attitude. My mother is a very nice dainty af woman and she was very calm and she had some questions because she was confused, there was another Asian lady there as well and she was being very sweet and she had questions because she was confused. They were both met with customer service that felt like we didn't matter and their questions were too stupid to be asked. In today's society with the fkd up administration that we have the last thing that we need is someone in customer service who can't suck it up and do their job and just be kind and answer these old freaking women's questions without making them feel like they shouldn't be asking them in the first place because they should just know these things. I get it, old people are annoying with technology but you don't have to be an ahole about it especially when that's your job. Everyone is going through shit. There was a man who looked like he came from work and skipped his lunch for this problem. It was just awful customer service. Train your workers better, everyone is going through shit yet we still find ways to be kind. Not to mention the worker tried to talk down to me saying that if I go home I'll have Wi-Fi. I just came from my house that did not have Wi-Fi. Also Verizon you do suck in general, don't think people can't put two and two together on why the service is down for some people.

The worst place I've ever been. They never returned my calls, left me on hold for a half hour. I…read moreordered a watch in November and I still haven't gotten it. No one calls and it's the worst customer service experience I've ever had.

My wife and I needed to upgrade our iPhones so we stopped into TCC a Verizon Retailer to see what…read morethey could do for us. We were treated with great respect and the service and level of customer service we received was 5 stars . We are very happy with our new iPhones and highly recommend this Verizon retailer to everyone.

You sit down as if your going to be helped then they ignore you. Avoid this business. It seems…read morelike a paycheck is important but customer service is absolutely lost on these mcdonalds workers.

My laptop's hard drive needed to be replaced with an SSD drive. I dropped it off at WRNJ radio…read morestation on Wed. night, 5pm, on 12/13, and it was available for pickup at 8AM the next day. Fifteen hours later! The invoice was sent to me, and it was quick to pay. My laptop is now much faster. Oliver Guzma did the job. He's professional, efficient, and competent. He calls you back within 24 hours time. His response time texting is almost immediate. I will definitely use JLM again because of him.

This local computer store with people who actually understand the nuts and bolts of computer…read morehardware & exceed your expectations - a hidden gem. The first few times I had problems I went to Geek Squad where: - It's far under the rainbow in a dark, dark land - Impersonal - Orcs are nicer - You turn into Rip Van Winkle while you wait for it to be fixed - They want your pot-o-gold. You know the drill, estimate - cha ching, data back up - cha ching, fix the problem (if possible - cha ching + tick tock - times a wasting. $$$ why? My computer was shutting down yesterday and needed it back today. Who doesn't*!? - What would my Facebook peeps do without me? - My Farmville Cow could die! - My Words with Friends, Oh My! I rolled the Dice but didn't want to Crap out! So, I did a Cheese Touch safety cross + 3 and took a chance. Sun rises, birds chirping, choir sings, name scrolls - JLM computers. Got it back same day! They did what they said they were going to do - a novel concept in modern business. No add on cost, no surprises, no Ogre under the bridge & I got to keep my pot-o-gold! I will use them again if needed and you should too! And for those that want a serious review - naw, this is more fun and you can contact me if you want details.

Interesting one here. Cracked my laptop screen and had to disable touchscreen. Look around to get…read moreit fixed, people love Device Surgeon. OK, let's check it out. We talked for awhile, got the problem diagnosed, the guy at the desk called the owner to confirm the part being ordered, great. Get to a week later, I call back about the part because I need it replaced. "Oh, $, we never got that ordered. I was mowing my lawn when he called me and..." Oh boy. Not good. Let's review: * Immediately refunded my deposit * Continued investigation and found they DID get it ordered * Did not demand a new deposit * Continued tracking the package, even though it seemed to be lost - well beyond the expected Tuesday-Wednesday timeframe. * It arrived while I was at work, really didn't have time to fix it. But he called me up to let me know and we worked out a time - he personally promised to set that time aside for me. I showed up, he confirmed it was the right screen, we went through some tests - it was glitchy - then he rebooted and it seems to have unglitched. As I now touch my screen to confirm, Device Surgeon got it done. They fought the mail, they put the customer first, and navigated a tricky situation successfully. Support your local businesses when they support you.

Dropped my phone in the water while docking my boat and it ended up sitting underwater for probably…read more20 minutes before we finally got it back. Thought it survived at first but later on the phone completely died and I was pretty convinced all my photos and stuff were gone for good. Someone told me to check this place out and I'm glad I listened. Alper was the one helping me and somehow got the phone working long enough to transfer everything over to my new phone. I honestly didn't think there was any chance of saving it. Super nice guy great service and they seriously saved me from losing a ton of important stuff. Couldn't thank them enough and definitely recommend this place.

Extremely disappointed with the East Hanover Optimum location. The staff was dismissive and the…read moreservice was unprofessional. I went in for a simple modem replacement and was "stealth-charged" for a range extender I didn't ask for ($10/month plus a $5 fee). The hardware they gave me was clearly a used return from another customer; the lights didn't even work. Giving out uninspected, used equipment is not only lazy but potentially unsanitary. If you must go here, verify every "free" item they hand you and check your online bill immediately. This location uses deceptive tactics to hit sales quotas.

For Optimum subscibers (or future subscribers), it's nice to have a brick and mortar store that can…read moreserve your needs. The space is in a Route 10 strip mall, there is ample parking, and you can do the following: return equipment pay your bill subscribe to new services I don't see any reason to complain, as it's nice to have a place to complete processes in person.

These guys are absolutely dreadful. They are neither knowledgeable about computers nor particularly…read morewelcoming. I recently brought in an HP laptop in which the cursor was not functioning as it should when typing. They looked at it, ostensibly cleaned it up, and returned it to me. I brought it home and within a day the same problem began. I brought it back. This time, they told me that' all I needed to do was to restart the computer on a regular basis rather than to simply shut it down. We tried this, and it worked for 30 minutes until I returned home. Other folks in Bernardsville cautioned me - - too late - - about these guys. spare yourself the aggravation.

This store is located in the town of Bernardsville and all through-out the pandemic, they have been…read moreopen with amazing service. I usually don't submit reviews but I felt I needed to for the great service that I received. The Technicians Nick & Chris know what they are doing and they always take the time to explain things patently. If you want a gaming computer built, this is the place to get it done properly. I recommend this store highly on all levels and you can't beat the prices as well.

I had a number of issues with my laptop that Nick was able to successfully resolve. He also…read morerepaired an ipod touch with a shattered cover and restored 2 older ipod classics that were sitting in a drawer. Nick is knowledgeable and professional and is now my go to person for my technology needs. His rates are fair and reasonable and I have already recommended him to several of my friends and neighbors.

I have used the services of this computer repair company and have never been disappointed. Mr…read more Tirone the owner is professional, knowledgeable and very fair. It is a pleasure to do business with him.

OMG.. was assured this would be better then Spectrum... NOW with Planet, the picelation and…read morebuffering is terrible. Calling leads to being on hold for ridiculous amounts of time... not to mention I have been waiting on a service request for over a month... walk away... quickly Craig in New Paltz

Switched from optimum to planet networks and it's been nothing but great service. Blazing fast…read moreInternet and the few times I've had issues I call up and get a human almost immediately. Optimum destroyed service electric.