I never leave reviews but starting this new year I promised I wouldn't be taking shit from anyone…read moreanymore. Me and my mom went to go see if there was a problem with my phone while there was a nationwide outage today January 14, 2026. The person working there had nothing but attitude. My mother is a very nice dainty af woman and she was very calm and she had some questions because she was confused, there was another Asian lady there as well and she was being very sweet and she had questions because she was confused. They were both met with customer service that felt like we didn't matter and their questions were too stupid to be asked. In today's society with the fkd up administration that we have the last thing that we need is someone in customer service who can't suck it up and do their job and just be kind and answer these old freaking women's questions without making them feel like they shouldn't be asking them in the first place because they should just know these things. I get it, old people are annoying with technology but you don't have to be an ahole about it especially when that's your job. Everyone is going through shit. There was a man who looked like he came from work and skipped his lunch for this problem. It was just awful customer service. Train your workers better, everyone is going through shit yet we still find ways to be kind. Not to mention the worker tried to talk down to me saying that if I go home I'll have Wi-Fi. I just came from my house that did not have Wi-Fi. Also Verizon you do suck in general, don't think people can't put two and two together on why the service is down for some people.

The worst place I've ever been. They never returned my calls, left me on hold for a half hour. I…read moreordered a watch in November and I still haven't gotten it. No one calls and it's the worst customer service experience I've ever had.

I was completely screwed at this location! After I left and got three new phones, I thought that…read morethe main guy Chris here gave me the deal of a lifetime. After a few weeks of getting these phones, I realize I was being charged for two extra lines that weren't mine which I continued to be charged for for months. I didn't get any of the credits for the phones that were promised to me, and even though I tried to go into the store many times I just kept being confused and not really answered or helped. I highly recommend you do not go into the store. One time I went in there to talk to Chris and I went into the Business next-door to ask why they weren't open during business hours and the lady in the store next-door told me that she's heard nightmares about this authorized Verizon location. Stay away they are very deceiving and will take advantage of you.

Guys are amazing here !!…read more Great knowledge and will help with all your phone needs Came in with issues with my Bluetooth and they was able to help me out.

We loved our experience with Waverly - they really sell you on the right product/TV and they are…read moreexperts. I appreciated that they don't try to upsell you on anything too. The service was great - they showed up on time, no issues and they really took their time installing the Tv. They even got rid of our old TV for us, and made sure all the new connections were working etc. They spent hours here mounting the TV and ensuring we were happy with the final results. Even when we asked them to install our speakers higher they didn't complain they wanted to make sure it was perfect. We love the product - high quality TV no glare, it's amazing. Definitely recommend!!

Cannot say enough about the service and professionalism of Waverly TV…read more We recently had them in our home to install 3 new televisions/sound bars as well as a Sonos sound system. Everything was completed within one day as promised and we could not be happier. This is a family run business and Joe and his team are top notch. When the job was complete Joe gave us his personal mobile and told us to call or text with any issues we encountered. We had a couple of problems which were all caused by us, and took him up on his offer by texting him questions. We received responses immediately which solved the problems we were having. Great experience!

They were fast and efficient and handled my problems right away…read more Walked in and walked out with no problem

This is not about Xfinity store in West Orange. This is about Xfinity services period!…read more Avoid Xfinity if you actually expect service. After years as a loyal customer (cable, home security, mobile), this was the worst experience I've had with any company. I scheduled a simple camera replacement and upgrade--was quoted a price, confirmed everything--and when the technician showed up, there was no work order. Three technician visits later, the same issues: wrong orders, missing equipment, and zero progress. The technicians were great, but completely held back by Xfinity's broken system. Customer service is even worse--AI-driven, outsourced, and completely ineffective. No one understands the issue, and you'll waste hours repeating yourself with no resolution. No accountability, no urgency--just frustration. Xfinity is great at selling you services, but terrible at actually delivering or supporting them. I'm canceling everything. Save yourself the headache and go elsewhere.

the worst experience I woukd never recommend hellotech. They scheduled and cancelled 3 appointments…read more in 2 days to have a tech come set up a new TV. I told them I was taking off from work to accommodate the appointment and they guaranteed me that a tech would come and each time they cancelled. When I called to escalate the situation they said their tech team would call and I never received a call back. Do not use this company.

An absolute rip-off. I got conned into taking a membership that I've been trying to cancel FOR…read moreYEARS and they never do. They tell you to call the 844 number on their website but when you call it just says that they're having "technical difficulties" and to call back another time. This has been going on for months and email support says they "can't" help. Utter and absolute nonsense. They need to be put out of business. Horrific company!

I had an excellent experience thanks to one of the AT&T employees ( Cristhian Haber). I came in to…read moreget a new phone, and he went above and beyond to help me with every question I had. He was extremely knowledgeable, patient, and professional throughout the entire process. What really stood out was that he was working alone, yet still managed to assist everyone in the store efficiently and with a great attitude. Truly amazing service he deserves recognition for his hard work and dedication!

Christian Lopez, the associate who helped us is a genuinely caring customer support guy! He was…read morepatient, accountable and passionate to provide exceptional service. Compared to many other stores, he distinctly stands out. It is because of him I am still with ATT otherwise I would have switched to Verizon

Came to the store to inquire about the fios price lock promotion. Ended up signing up for mobile…read moreservice also to receive bundle discount. The manager looked for all discounts possible for me. He and his team are very patient and helpful. Highly recommend!

When I REQUESTED in the calmest best manner afforded me in the moment, I requested customer support…read moreworkers see ON MY ACCOUNT the numerous times I've been with that company that I had received two gb for ten dollars or LESS several times... Again, this review is on Verizon as even though their name is in and one the phone _ Customer support workers insisted on claiming a refill pin that should have given me more call and data storage was limited to the same amount of GBS I've purchased many times for $10 or less.. Straight talk wireless and simple mobile appear to be subsidiaries of Verizon

First words to come to mind are Fast and Reliable. Any tech problems I have I call these guys and…read morepoof problem solved. Never had an issue with the staff. Nothing but good news at Spartech Solutions. Check them out!