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Optimum-East Hanover

3.3 (9 reviews)
Open • 9:00 am - 7:00 pm
Updated 2 months ago

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3 months ago

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2 years ago

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10 months ago

The person who helped us out was amazing! Very refreshing after a terrible experience at Verizon.

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Verizon

Verizon

2.0
(46 reviews)

Cell phones are a necessary tool for Yelp reviewers. My ancient iPhone 12 was getting a little long…read morein the tooth so I started searching for Verizon stores near me. The staff at a couple were unhelpful and, sadly, a little pushy. My wife, smarter than I, searched further afield and sent me here. Wow! I was greeted by a tech named Tom. He checked me into their system in about a minute. He made me comfortable working with him because he actually listened to my concerns and needs. After examining my account he recommended a new phone that is the current state of the art ... iPhone 15 Pro ... and a plan that had higher speed and he explained that with a trade in, and a switch to automatic paying with a checking account, my monthly bill would remain the same! There was a minor glitch with the trade in, but Tom went to their help desk while I sat and he cleared everything up. While I waited, he updated the iOS on the new phone and transferred everything perfectly. Tom was amazing. Really. He knows his products. He doesn't sell more than you need, rather he listens and recommends options that he thinks will offer the best value. My experience with him told me there are still people who come to work to do the best job for the customer and properly represent the products his company offers. Quite a rare treat in these me-first days! Great service, amazing sales tech, perfect transaction. Sad I can only assign just 5 stars.

Verizon is a hot mess. Literally 12 employees walking around on their own devices doing nothing !…read moreOriginally purchased the phone here ( never again) had to get a new phone elsewhere since this one had " haptic issues" and then wouldn't put back on the screen protector " in case they break it." Give me a break Verizon .. all you have are excuses. You just want our money. Sincerely, a new AT&T customer! 0 stars

Optimum-East Hanover - mobilephones - Updated July 2026

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