Extremely disappointed with the East Hanover Optimum location. The staff was dismissive and the service was unprofessional. I went in for a simple modem replacement and was "stealth-charged" for a range extender I didn't ask for ($10/month plus a $5 fee). The hardware they gave me was clearly a used return from another customer; the lights didn't even work. Giving out uninspected, used equipment is not only lazy but potentially unsanitary. If you must go here, verify every "free" item they hand you and check your online bill immediately. This location uses deceptive tactics to hit sales quotas. read more

For Optimum subscibers (or future subscribers), it's nice to have a brick and mortar store that can serve your needs. The space is in a Route 10 strip mall, there is ample parking, and you can do the following: return equipment pay your bill subscribe to new services I don't see any reason to complain, as it's nice to have a place to complete processes in person. read more

The person who helped us out was amazing! Very refreshing after a terrible experience at Verizon.

I went here the other day to upgrade my phone. My salesperson was Andrew. I was helped immediately and was treated kindly. The entire process was quick and easy. I was grandfathered in on a cell plan and they continue to honor that. I was in a rush because I was on my break and Andrew was very accommodating to this. Love my new phone and can honestly say it was a great experience. Very professional and helpful with everything. read more

This store is very convenient if you're running errands in East Hanover while shopping at kam man or Costco because it's all in the same town. The employees were very attentive and they were all so helpful and cheerful. I dropped off my cable box and it took less than 10 mins. Quick and fast. read more

My 95 year old mom is trying to cancel service from her hospital room, as she will not be able to return to her apartment at this point. She has been in hospital for 2 months and is facing movement to long term care. Although she is lucid and able to give all pertinent information, such as address, birthdate, social security number and bank info, they are unable to look up account number for her. So they refuse to help her. Of course I intend to follow up for her but I feel this is disgraceful. read more

Dont do it! thus company is a crook. they will sell you anything- give you a deal then take it back the next month. worst I had the worst ever trying to cancel my account. They wouldn't even let me they kept giving months of service so I took it and then I and I decided to just tell them that I'm moving and that was not easy. They gave me such a hard time. They took my cancellation on Monday and offered me to continue my email at no charge as a courtesy and never canceled my account and told me to drop off my equipment when I got to East Hanover to drop off my equipment. They wouldn't accept it because my account was still open. At that point East Hanover should have helped me and they didn't. They said you just go along with what they say. It was a horrid experience. They couldn't even do anything for me. I had to call them again. Get on the phone on hold 45 minutes and I was interrogated on where I was moving who was moving in my house everything you can imagine horrible horrible horrible don't do it run. so I joined T-Mobile and on the happiest, I could be great service. read more

How can a communications company not have a working phone in the store that you can call to trouble shoot issues??? Why do I need to drive to the store each time I have a problem with my Samsung Galaxy? I have had problems with the phone from day one. Have lost color on my phone! Have had photos show up as negatives. Have lost the volume on Waze while I am driving. Now people are texting me and I am not receiving their texts. A warranty where you need to return the phone to the manufacturer for approximately 2 weeks is NUTS!! Who is willing to be without a phone for that long?? Makes the warranty totally worthless. None of this was spelled out to me when I purchased my phone in 2023. It literally has been one headache after another with this phone. I am NOT a happy camper for sure!!! All the phone "deals" are for more than one line. Are you punishing me for being a single individual?? Obviously so!!!! Am about ready to cut the cord EXCEPT my only option for internet is Optimum. Not wired for FIOS where I live so Optimum knows they have a captive audience and not willing to make a deal to retain me!!! read more

I have to say this location is awesome and the staff is so helpful, friendly and make u feel welcomed. I had gotten mobile service from them last month and just stop by to switch a tv box and they were just as friendly. So it's not just to get a sale because I was not buying anything. The store manager was even more helpful, she truly has out done her self and went over my services and what I was paying for .. what a difference from Randolph location ..I have recommended my family and friends to go to East Hanover and speak to them. read more