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    Apple Willow Grove Park

    2.2 (123 reviews)

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    Veronica F.

    In October 2025, I brought my iPhone 15 Pro Max to the Apple Store at Willow Grove Park for a camera repair while fully covered under AppleCare+. After the repair, new issues appeared that were not present before service: debris behind the camera lens, a growing black dot on the screen, screen glitches, and eventually the entire bottom half of the display turning black. On January 20, 2026, after the device became unusable, I returned to the store. I was told Apple would replace the phone, but it was not in stock and would need to be ordered. Because I rely on my phone for work, I purchased a new phone through my carrier. I was later notified that the replacement was ready. I could not pick it up on the original date and rescheduled, but that appointment was canceled by Apple due to a snowstorm on January 25, 2026. On February 18, 2026, I returned to the store and was informed that the device no longer had AppleCare coverage and the approved replacement would not be honored. The phone was under AppleCare when repaired and when the defects were reported. The replacement had already been approved. Store delays and a weather cancellation should not void Apple's responsibility. I am now left with a defective device that cannot be used or resold.

    three open windows one person in line and they told me to purchase online because it would be faster

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    Ask the Community - Apple Willow Grove Park

    Review Highlights - Apple Willow Grove Park

    I traded in a MacBook Air for the new MacBook Pro at the end of February 2021 & received outstanding customer service from both Lis & Paul.

    Mentioned in 2 reviews

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    Best Buy - Willow Grove

    Best Buy - Willow Grove

    2.0
    (103 reviews)
    $$$

    We wanted to buy a TV. First we stood around for at least 15 minutes…read more Then we were "helped" by an employee whose name I didn't get, but who was comically inept. I told him the size of TV we wanted. He asked what brand we wanted. I said I didn't know and asked him to show us some options. He pointed at the TV in front of us and said it was a good TV if you have an Android phone. I told him that I don't have an Android phone. Then he asked what brand I wanted. I repeated that I didn't know. Then he told me that it would be helpful if I knew what brand I wanted. I told him for the third time that I didn't know but that I would appreciate some advice. He told me that things work better when customers know what brand they want. I told him for the fourth time that I didn't know. This was one of the funniest interactions I've had in recent memory, but I had to cut it off and ask if there was someone else who could help me. He seemed relieved and got Adam, who was fantastic. Adam gave several recommendations at different price points and explained the features. Then he helped me get the cords and adapters to hook it up to my sound system. He even lent me his tape measure to see if it would fit in my car (not even close!) Adam was great. The rest of the experience was pretty lousy.

    If I had to describe this store, I would say that Terrance Dixon goes above and beyond to ensure…read morecustomer satisfaction. My personal experience with him was exceptional, as he helped resolve my car alarm issue. He is a true asset to the store, and I'm grateful to have met him. His outstanding personality and commitment to providing excellent service make him a standout employee. I had an issue with the customer service rep on the phone, she was very rude (Abby) and didn't care about my package not being delivered on time. I ha d to wait 2 weeks for my order.Best Buy's online delivery service purchasing a product was terrible, the time of the arrival of my package was not accurate. They changed my address of delivery when I specified where I wanted to send it to and I had to take off multiple times just to even track my location order. The online service was a inconvenience And no one other the Mr. Dixon resolved my issue!

    a2b Technologies - a2b PC Repair

    a2b Technologies - a2b PC Repair

    4.4
    (14 reviews)

    Smooth and rapid transaction. I dropped my iMac off yesterday to increase the memory. I was…read moreinitially quoted a turn around of next Tuesday but my machine was ready today!! My drop-off was seamless. I got a call today with an estimate and about an hour later I was advised I could come pick her up. I will definitely return and I'm super glad I found them.

    Terrible…read more Unfortunately this company broke my device on two separate occasions and when I contacted them for a full refund, I did not receive a response. (As a warning, if you contact this company via email and they respond via call, RECORD YOUR CALL. They will more than likely not respond to your email to avoid liability.) The first incident, their employee Mike, mentioned in the email below, completely broke my touch screen. The second incident, the owner Andre did not fix it correctly/damaged it further and now my camera doesn't work. My device was new and had no damage until they worked on it. When the device was picked up after the owner "fixed" it, he said "they don't really do computer repair, they focus on data management for large companies". If that's the case, why market yourself as a repair shop? Why are there multiple complaints about the same employee damaging multiple devices? Attached is the email I sent this company after the first incident Hello. I am writing to share my unfortunate experience with your a2b technologies staff member, Mike. "I have a Lenovo laptop in your possession that needed a replacement screw. After the service to my device, my touchscreen to my laptop no longer worked. This laptop is relatively new and is primarily used for my master's degree program courses. After receiving my laptop from Mike, I noticed that the touchscreen function was no longer working. This feature was working prior to the service. After speaking with your employee, my significant other and I returned to your business, and I explained that the function was working perfectly prior to the service. Mike was not apologetic nor did he take accountability for his mistake. He originally tried to suggest the screen may have burned out, which was not the case. This staff member also asked if the touch screen was an essential function, insinuating that he was aware that he damaged my device and chose not to disclose that information. Again, this is a relatively new laptop, and the touchscreen function was working prior to the service. We dropped the laptop off for a second time on Friday, February 27th for the damage caused by your employee to be accessed. Mike informed us that he would give us a call on Monday March 2nd. We did not receive a call until the following day. He spoke with both I and my significant other regarding the state of my device. When speaking to my significant other, Mike mumbled a comment along the lines of "yeah, we don't need to tell my boss..." Mike is not aware that his comment was heard. Mike attempted to disregard the damage he caused again prior to being reminded that there was no damage prior to the service. Once that was mentioned, he completely switched to another excuse. I then called Mike personally. When I called, I asked for contact information for a manager. It is very apparent that he did not want to give me that information because his first response was "is there anything I can help you with?" I proceeded to say "no, but I'd like to have contact information for a manager." He then said that it would just be a contact support email. I then asked for a name, and he said "Andre" and when I asked for a last name he loudly sighed. I informed him that his behavior was very unprofessional and reiterated that my screen was not damaged prior to his work. During the call, your employee proceeded to yell and speak over top of me. He refused to listen to any of my concerns and then switched to the topic of "having a breathing and nose problem" and that was his alleged reasoning behind sighing in annoyance. I don't necessarily believe that was the cause for that nor do I believe it's an excuse for the "yeah, we don't need to tell my boss..." comment either. He also made a negative comment regarding me sending an email and that it would essentially get sent to customer support..."

    Apple Willow Grove Park - mobilephones - Updated August 2026

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