Called to come out and fix oven, came out charged me $430 said the part was $385 and had to order…read moreit. Part came in after 2 weeks. He came and installed part oven worked 1 time I was able to cook a pizza. A few days later I went to use it again and I was getting error code again called tech and he said he'd have to order another part it must be defective. It took 3 weeks for him to finally come to house to change out part that he said he ordered but needed the old part as he had to return it. When he came he did not have the new part but took the part and my display. My husband called him wanting to know what was going on and why he did not replace it his reply was he needed to order the part. At this point my husband told him that we'd like a refund and the parts he took out. Needless to say he refused to give back my parts and display and only refunded us $285. Now I have a hole in my oven as I have no display. I'd refrain from using Rosenberg Appliance.

Worse customer service experience ever!! We were given a date and time and told they would call…read morebefore they drove out. Instead they were two hours early and didnt call till already here. Awesome. So then was told they would come the following day. Yet we never heard from them nor did they show. So I called again. I repeatedly told the broken English speaking man several times any day but Wednesday worked. He decided to show Wednesday when no one was here and gets upset. Well sorry I was very very clear Wednesday no one would be here. This man is very rude and snobby. I have called again and now he claims they are busy and doesnt know when they can come again. It's been a week and we have yet to have our washer looked at. I highly recommend expanding your search into Houston and not supporting this local business. Let me add when they say they will call you they are calling once at your house. They dont give a heads up.

It's been busy and Krystal hired a repair service to look at an issue with our refrigerator. They…read morecharged us $140 to make the service call. Came out and after two visits diagnosed it as a gasket repair on the freezer. A very simple repair that takes 20 min. The repair man then applied the charge for the gasket and labor and and charged me $490. I thought this was a lot and asked to see an itemized receipt. It could not be produced. So I asked to speak to the owner, Robert Scheifer. Spent a few minutes with him and he gave this long story about how their system works and would cost customers more if they set it up differently. I was unhappy with the explanation. I began doing a little research and a few people in the know on these types of repair reached out. Turns out that the issue wasn't the gasket. It was the drain that was plugged. I fixed myself and put in a call to the owner. In the meantime, I found that the gasket cost anywhere from $59-$160, but they wanted roughly $650 to do the repair that would take 20 min. I spoke with Mr Schiefer this morning. He was willing to refund my $490 but not the $140 and wanted to charge me cancellation fees. I let him know that I was unsatisfied based on the fact that he was charging me 1100% the cost of the freezer gasket to repair it. A clear business ethics issue. Also, friends in the know helped me diagnose the real issue which was a simple drain pipe clog. Made the repair myseand the freezer has worked perfectly for 48 hours AVOID THIS BUSINESS Mr Appliance! This ower owns all these Mr Appliance's: Bryan/College Station, Brenham, Katy, Richmond, Sugar Land.

Extremely disappointing experience with Mr. Appliance of Sugar Land and Fulshear…read more Our experience began with the owner answering the number they themselves provided and rudely demanded to know "how did you get my number?" Not a great first impression. We were told we'd receive a courtesy call before the technician arrived, but none ever came. When the tech showed up, I clearly explained that our refrigerator wasn't making ice and had low water pressure. Instead of doing any real diagnostic work, he glanced at it and said we "needed a new filter." That was it--no testing, no checking valves or lines, and no filter on hand to even try. I paid $208 for a lazy, two-minute "diagnosis." I bought a new filter myself, and of course, the problem persisted. Any reputable appliance company would dig deeper to figure out the root issue. We have since had another company come out--someone who did not know about the prior visit--and they immediately started taking things apart, digging deep to diagnose the problem properly. Mr. Appliance, by contrast, did none of this. I requested a refund for this unacceptable service and was refused. If you choose to go with this company, expect poor service, no accountability, and outrageous trip charges. There are plenty of other options nearby that actually care about doing the job right.

Five stars for Brazos Appliance and Repair. Called and set…read moreup an appointment for Shannon to come out and look at my Jenn Air oven. He came out looked at it tested it and got the code he needed in order to fix my oven. Unfortunately an expensive part needed to be ordered. The good thing was that the part and repair came in under $500.00 as a new oven cost over $2500.00...crazy!! So the way it works is you pay a trip charge for the first trip which if you agree to the repair it gets subtracted from the total at the end of the repair. I felt this was good value and they kept me posted about the time line of delivery and order of my part.

Such a customer-oriented company! We have used Brazos for our dishwasher and washer several times…read more In each case, the work has been professional and thorough. In two cases, Shannon advised us we might be better replacing the appliance. I appreciated that rather than having an expensive repair that might not have lasted. We had a recent problem that was not in their expertise, and they worked with us to find someone who could help. Businesses could take a lesson from Brazos on customer service!

The reviews are correct- these guys are legit guys and they aren't scammers. We had a good…read moreconversation over texting and I was ready to hire them but went with someone else- nothing against them or nothing bad but I just decided the other company would be easier to work with and maybe next time will hire these guys. They are legit and honest guys and they are also careful in diagnosing the problem, only reason I did not hire them ultimately was lower cost with a different company.

On time! Quickly diagnosed. Reasonable estimate. Returned on time the next day with the part…read more Repair made and on his way. Will call again!

Came out and diagnosed the problem with our clothes washer. Followed up with a quote and fixed it…read moreright away. Highly recommend!

I've had these guys out twice for different repairs and they are extremely knowledgeable and…read moreprofessional, friendly and helpful and have fixed both issues. They are prompt and come when they say they will. One was a refrigerator issue and the other was an oven issue. Highly recommend!

Reliant Appliance Repair - and especially Yuri--are at the very height of their craft. With steady…read morehands and sharp insight, they turned what felt like the end of my range's life into a second beginning. Their service was seamless, their pricing fair, and their workmanship spoke for itself. What I had nearly given up on--what I was ready to replace at great expense--now hums faithfully in my kitchen once more. In their capable care, I saved thousands and rediscovered trust in skilled repair over easy replacement. As a real estate agent, I know the value of professionals who show up, deliver excellence, and stand by their work. Reliant Appliances has earned not only my gratitude, but my wholehearted recommendation to friends, family, and clients alike.

Our Samsung refrigerator's ice maker had stopped functioning. Yuri did an excellent job replacing…read morethe ice maker and servicing the refrigerator. Cleaned up afterwards and very professional service. Thx!

The store is always stocked There restrooms are cleaned…read moreThey have carts available that actually work This place is always packed. The only reason why they are getting 4 stars is because they never have workers available. The workers that are here they are usually on their phone, or chitchatting somewhere all the way in the back by the wood or back aisles to avoid actual customers.

I had one of the worst customer service experiences I've ever had at Lowe's. The garden manager (…read moreChristian Ethan Gallardo ) was incredibly rude and unprofessional. Every time I tried to explain my concern, he repeatedly told me he "didn't care" about what I had to say and refused to help me in any way. As a customer, I expect to be treated with basic respect, even if an issue can't be resolved immediately. Instead, I felt dismissed, ignored, and completely disrespected. A manager should be setting an example for their team, not treating customers this way. I hope Lowe's addresses this type of behavior because no customer should have to deal with such poor service. Based on this experience, I will think twice before shopping at this location again.