I contacted Mike about our BOSCH dishwasher because it was leaking…read more He was very helpful and informative; he doesn't service BOSCH products because of their poor workmanship. He gave us great insight about our best option to resolve our problem even though he knew he couldn't personally help us.

Mike Mitchell of Mitchell Appliance is an excellent technician. He responded to our voicemail…read morequickly, He is prompt and shows up during the time frame he indicated. It's obvious he knows appliances. He responds to questions well and is more than happy to educate the customer about their appliance and his diagnosis of the issue. He's very easy to talk to and is responsive to questions with answers that we can understand. He doesn't scoff at what we don't know. He gives an honest answer to an honest question. We thought that our stove was running cold and when he finished testing with his expensive equipment, it turned out to be a little bit hot. He explained all that and adjusted a little bit and we're going to try it out later today. You know, he doesn't think he walks on water, but compared to other repairmen we've used, I do. The next time we have an issue with one of our appliances, we will definitely be be calling him back into our home.

I think it says a lot when an employee of a company is willing to place others lives at risk via…read morereckless driving and harassment in a company vehicle. Swerving in and out of lanes in excess of 80mph. They swerved in front of our vehicle while we were in the commuter lane, this was our gift after honking at them.

Aweseome. Responsive and able to work with me on time. Will have more work for company as needed.read more

I called Pro App. Paid $140 in advance to get a diagnostic evaluation, went out , text saying it…read moreneeded a couple things, $240 , wow now I'm in it $380, called and told me can't fix it, do I get my $240 back, nope, told me I now have a credit at there Store,

They installed our washer/ dryer on pedestals and did a wonderful job. They were prompt and…read morecourteous., and the price was very good.

They came out to fix both my washer and dryer on separate occasions. Fast service at a reasonable…read moreprice. I honestly was shocked that it was so affordable. I ended up having two leaks with my washer very close to each other. He made a special trip, I am 30 minutes out of town, and determined it was a new leak. He didn't charge me extra and came back the next day with the part needed. Can't say enough nice things about this man and his customer service. If we ever have another appliance repair need or purchase I'll be giving him a call.

The nicest people own D&L. I have bought 2 appliances from them. Both were promptly delivered to my…read morehome and reasonably priced. I have also had Leo out to repair an oven of a friend I accidentally melted a rubber dish in. He came out right away and removed the melted mess. I thought for sure her expensive oven was ruined. But it was saved. For prompt friendly professional service don't hesitate to call Them.

Roman came right on time. Was very polite and conscientious. It was a very simple repair. I felt…read morekind of silly because the water just wasn't turned on correctly, but he was very polite about it. He also noticed that the hose was leaking and replaced that. His fee was very reasonable. And saved me having to buy a new washing machine.

Had an issue last year with a Kitchen Aide bottom load freezer and ice maker knocking and not…read moremaking ice. The suggestion was made to rplace the ice maker unit so it was done. We are here 6 months later with the exact same issue. THE MOTOR is knocking even louder than last time. So it means the two visits last time and the cost of the ice maker unit we ARE OUT $600! Nice guy but the work is not good nor the parts that are used last!

I was in need of a used washer and dryer on a short time frame. Ben was able to steer me to a…read morecompatible washer/dryer that fit our space. His store is conveniently located and its easy to walk through. He answered all my questions and I felt his prices were reasonable given the run around and phishing I was getting from the facebook marketplace. He delivered it the same day. He was very efficient and easy to work with. And he had a very pleasant disposition. I would recommend him again to anyone looking to save a few dollars and get you by until you really "need" a new one.

This guy sells faulty used appliances. He will not fix any of the appliances even when you provide…read moreproof that there was an issue on the month of the purchase.

Really nice and helpful. Made delivery and haul away a dream. Truly appreciate the great service.read more

Disappointing Customer Service…read more I purchased all of my home appliances, including my washer and dryer, from Direct Appliance, so I was very disappointed with how they handled an issue with my dishwasher. The dishwasher stopped cleaning properly, particularly the top rack. A technician came out, spent only 5-10 minutes looking at it, and concluded that the dishwasher pods were creating too many suds--even though I was using the recommended pods. I called back and explained that the issue clearly wasn't resolved. I was told the lead technician would contact me, but he never did. A few weeks later, I called again because the problem persisted. They wanted to charge me another service fee to come back out. After going back and forth with the service department, I was told, "We have the right to refuse to service you," and that notes would be placed on my account. I ultimately diagnosed and fixed the problem myself. A 30-cent screw had come loose, causing a loss of water pressure to the top rack--a common issue with these dishwashers. What frustrates me most is that the problem could have been identified with a more thorough inspection. Instead, the technician settled on the first explanation and left. After spending a significant amount of money with this business on our appliances, I expected much better customer service and support. Unfortunately, based on this experience, I would not recommend Direct Appliance.

In short, working with Jeremy was pleasant, with great communication, expertise from years of…read moreexperience, quality work, and reliable. He'll be the one we'll contact for any future appliance installation needs. I called and spoke with Jeremy, and then emailed him some photos and specs of cutouts of our old cooktop and vent hood, and new ones we wanted to buy and install. I asked for a cost estimate to replace them. I was particularly concerned about the cooktop fitting, as I knew it would require cutting our tile countertop. He emailed back a proposal in less than an hour, and we decided to go with him. We then ordered the appliance units. I gave him a heads up of the estimated time of deliveries (about 2 weeks). The vent hood order turned into a backorder (delay of over a month). We asked Jeremy if he could make separate installations (for an extra trip charge), and we set an appointment for the first one (cooktop). But then, the cooktop order (direct from the manufacturer) also turned into a backorder, just 3 days before the given delivery date. So I had to cancel Jeremy's appointment (only 4 days before the appointment). A few weeks later, we ended up getting both units a few days apart, and we scheduled one installation for both. Jeremy and his assistant, Ramad, came within the time window given (and called about 30 minutes prior as a heads up). Replacing the units within the existing countertop and cabinet walls was not an easy task. The cooktop required more cuts to our tile countertop than he'd expected from our photos and specs, as well as to wooden corner brackets below the countertop. The job took a bit longer than anticipated (2-3 hours), but he took the time to complete the job right (including clean-up of all debris and tile dust on the countertop, hauling away the old appliances (no charge), sharing useful information, etc.)

These guys are the best! First, Jeremy made the entire process very easy. He's a great communicator…read moreand an even better installer. He was on time, called 30 min before arriving. and got right to work. He got our "too big to fit" cook-top installed perfectly by doing some custom fabrication to our granite counter. He also hunted down a missing part locally so it was completed correctly. Pricing was great for how hard he worked to get things perfect. We will recommend him to anyone needing any appliance installed.

Bardonas is amazing. Very helpful staff, prices are reasonable and the quality of the furniture we…read morehave purchased is great. The delivery is efficient and courteous. We highly recommend this store

So easy! Everything they do is professional. I have never had one problem with anything I have ever…read morepurchased from Bordonas and they are so nice! I love this business. DIANE COX