We've had nothing but good luck here and helpful customer service. We're well aware we're buying a used appliance but have had our last purchased washer from here for 5 years and it's still working well. read more

I am very disappointed. The refrigerator broke several months after purchase. Moe came out and fixed it. Then it broke again, but it was two weeks past the year warranty. After several calls, Moe came out and said he was going to help but that translated into nothing. He never followed through on his promise. I had to get a new fridge. Very disappointed. You get what you pay for..... read more

The staff worked hard to try and locate the model I was shopping for. They didn't have it but they worked hard trying to find what I was looking for. Quick responses, very courteous and clearly knew their stuff about refrigerators! While I didn't ended buying (model not available) I would defy recommend and will shop them in the future. read more

I love this place! Mo is a great guy who is honest and reasonable. I am STILL using the cooktop I bought from him 20 years ago!!! I need a "new" fridge. Gonna go see Mo in his new location off of dyer rd. read more

Not a trustworthy vendor. Does not have any business ethics. Not a professional. Take your business elsewhere & better yet don't buy any used appliances. It's not worth the perceived savings. There are a of better sources such as Best Buy stores to buy a new appliance rather than dealing with shady people. read more

These guys are the Best !! Their products work great and the good news, they service what they sell. I have found Mo and the Appliance Exchange staff to be easy to work with, their product selection very good. If you are looking for a refurbished washer and dryer, this is your go to place. I highly recommend them. read more

Great prices and great service! I would definitely recommend them! I have used them in the past and also have quality products

Big thank you to Mo!!! He was helpful and thorough helping us find a new fridge at a great price when our old one broke. They deliver within 25 miles for a very fair price and I'm impressed with the customer service. They also hauled our old unit away. Getting our new fridge into our house was very difficult due to our narrow doorways but Mo didn't give up and got creative. I will definitely be coming back here next time we need to replace an appliance. We easily saved over a grand getting our fridge here vs a big box store. read more

Appliance Exchange - Appliances Near Me - Santa Ana, California

This review is very overdue, but well deserved! I bought a used whirlpool washer and dryer set for a great price in June of 2021. When I say a great price, I mean a GREAT price. My set is an older commercial set that has definitely seen some use, which is ok with me. Mo came to my house, installed, and took away my old set. He was right on time and no problems with scheduling. Fast forward to February...my washer started leaking from the bottom, and since they offer a one year warranty I called to schedule an appointment. Mo came out again to take a look at it..he was again friendly and quick (just like the previous time) and fixed the problem in about 15 minutes! He definitely knows his way around a washing machine! All in all very pleased with my experience, and will not hesitate to buy from them in the future! Thank you!!! read more

Appliance Exchange - Whirlpool Commercial washer and dryer purchased at Appliance Exchange - Appliances Near Me - Santa Ana, California

We used this business in the past when we needed a washer and dryer for a rental. When we started having an issue with another gas dryer we called several repair shops. I then remembered that this place was great. We called and spoke to Mo. he asked about what model we had and asked some other details. He then gave a quote over the phone and came out and fixed it the same day at a great price! Highly recommend for repairs and refurbished used appliances. read more

Great place to purchase a used appliance. I am happy with my purchase. Affordable prices, warranty, Mo delivered it and picked up my old washer. It was so easy. He was highly recommended to me, so I felt very confident. read more

We were looking for a place to purchase a washer and we came upon Appliance Exchange. They were upfront and very helpful. The washer was delivered and installed, they even took the old washer away. The prices were also more than fair. read more

Never used this business before but was looking to replace my broken dryer and found what I needed on Craigslist. There was only phone number and it turned out to be very professional business. They took my old broken dryer for no charge. I was so relieved. Installation of new went perfectly. Thank you Appliance Exchange. read more

We were on a mission go a black apartment sized fridge in black for $400 or less delivered. We visited this spot and it seemed like a pretty legit place to buy used appliances. I thought it was nice they offered to deliver for $30 to our location and let us use the dolly ourselves to get a fridge upstairs. Also they offer a 12month warranty. Although they didn't have a single apartment sized black unit, they had this one with ice maker which was a bit "OP" for our needs at at the top end of our budget. It would have been over $500 with $60 upstairs delivery and tax. Ultimately, we ended up spending a bit less for a brand new basic one from Sears online since we did not need an ice maker. It's a small place with not much inventory but what they do have is in good condition. He gave a tip that the 1st and 15th are best times to shop for a used fridge. I would recommend checking it out it you are looking for budget appliances. read more

Appliance Exchange - Used fridge we considered buying. - Appliances Near Me - Santa Ana, California

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This is my go to whenever I need an appliance. Their service and quality cannot be beat!!!!! Mo stands behind his product and guarantees it. I can't imagine going any where else or paying for a new appliance. I've had many friends buy new appliances only to have them break within 2 years. They pay thousands with a worthless refrigerator, washer, taking up space. The cost to repair these is beyond affordable, (That is if you can find a person that CAN repair it!) I've a lot of appliances that you can get for a great price on craigslist, and other social media sites. If you get it home, it doesn't work, or breaks shortly after you get it home. What are you going to do? Call a repair person, and in the end you pay more than if you'd gone to Appliance Exchange in the first place. To sum up - great prices, great service, and reliability! Mo thank you!!!! read more

I bought a set washer and dryer from him for a great price, at first I was skeptical of this place but my friend told me how great the price was and the quality of the product. I bought it 3 years back and it is working amazingly! I recommend this place if you need appliances. read more

Thanks MO! Quick responses with text and photos of available refs. Not sure how to get free delivery (maybe depends on how many miles from store?) but it's worth $25 delivery with the set up. If you are not picky, you can find reasonable used appliances here for half the cost of a new one. CraigsList has almost brand new ones but it's such a hassle to pick up if you can't find help. read more

All around a very positive experience. I needed a cheap washing machine quickly and Moe was very friendly in the store. We got a really good deal and there weren't any additional charges (free delivery + installation and free 1 year warranty). He even brought the machine upstairs for free because we offered to help him. He disposed my old machine free of charge as well! 5/5 stars for sure! Thank you Moe! read more

Appliance Exchange - $250 for whirpool - Appliances Near Me - Santa Ana, California

There's really not too many places around her that sell good used appliances like this. They stick to a few brands they trust and fix old appliances and sell them for a very reasonable price. I wanted to go this route with my washer dryer because I think it's sort of wasteful to keep buying brand new stuff and have them break down and sent to the landfill. They told me that they prefer to fix washers and dryers from at least 15-20 years ago because they don't rely on computer motherboards to operate. Makes sense. Anyway, they offer a 1 year warranty and even afterwards you can call them and ask them to come take a look at it if you have a problem. The belt on my dryer broke about 3-4 months in and they came out and replaced it for free. Then a part broke about 2 months after my warranty ran out and he came back and replaced it for about $75. It was worth it for me. read more

ZERO STARS. They sell dangerously, illegally modified appliances! Our dryer stopped heating and turning so we called a repairman out. He revealed that the built-in safety mechanism that prevents overheating and an electrical fire was DELIBERATELY REWIRED so that it no longer worked if the dryer overheated! That's right, this place knowingly sells illegally modified appliances with the safety features deliberately disabled! We have a small child and this could have caused a fire! The repair and proper rewiring cost me $250 too. read more

Appliance Exchange - They sell dangerously, illegally modified appliances! Here is the charming scumbag that sold us the illegally modified dryer! - Appliances Near Me - Santa Ana, California

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What a joke this place is! There are two girls that work here, Janet & Jesse but both are not helpful. They say they will call you back, email, etc.. & it is NEVER done. Then they give you the run around and won't let you speak to a manager. -1 We got a washer/dryer combo from here and they call you 10 mins. Past the end time of the time window they gave! They also called 2 times, at the start of the the delivery window- to ask if we need gas or electric, even though that info was provided when we placed the order!!! So yeh, they run a pretty tight ship. o_o. -1 So, now for the delivery which came late- the unit wreaked like cigarettes inside the dryer and had what appeared to be ash in it! -1 When I called, I'm told that the tech who delivered it doesn't smoke, so it can't be cigarette odor & ash. I'm also told that the ash in the dryer was just lint, so thanks for the used, dirty, stinky unit!?!? I have asthma and advise them I need a new unit, they say they'll check on it & 10 days pass before I get a new unit! (Only after several calls on my part) Now for my favorite part... It is the day of the delivery of my SECOND unit and the delivery timeframe I was provided was 7-10pm, comes and goes and I never hear from them! So, I call the next morning and shocker- NO one answers the phone. Later that evening I am advised that the delivery truck broke down! They are so professional, they didn't even feel the need to call their waiting customer at all! -1 Side note, I've lived in my place 3 years and never seen a roach. Guess what I saw crawling on the lovely new unit from Appliance Exchange??? A ROACH!!!! -1 So, consequently I give them -5, you have been warned...DON'T waste your time, unless you have a lot of it to waste and enjoy getting frustrated!!!! read more

The Owner is so bad, even his staff says he's a jerk if you talk to them long enough. Appliance Exchange does NOT stand by their word or service. DISCLAIMER: The Refrigerator purchased here is an older unit, and has been serviced by Appliance Exchange once before during warranty period. Note I now had repairs performed by a third party repair service. PRODUCTS: Are old and all have some type of flaw - cosmetic or mechanical. You get what you pay for. In this case, old and flawed. SERVICE: Worthless to non-existent. Owner doubles as the Repair man as well. He is out daily from 9am to 4pm (which leads one to wonder just how many of his products are failing) tending to service calls and staff says call between 6am to 8am to try and reach him. RESULTS: It is very difficult to ever get a hold of this guy unless you have the time and persistence to keep hassling his staff. I eventually had one of his staff explain he is a jerk and imply it is pointless to keep calling. WARRANTY: You have a 1 year warranty for items bought here, but keep in mind how difficult it is to get service work. I tried to schedule service again DURING the warranty period after the initial repairs failed again, but by the time I got a response, the warranty period had elapsed. read more

Appliance Exchange - Nearly Impossible to speak to Repair service (the owner) since he is rarely available or won't answer. - Appliances Near Me - Santa Ana, California

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I rarely write reviews but this business, and its owner Mo, deserve a 5-star rating. I have been a customer of Appliance Exchange for many, many years and have referred my friends and family, all of which have nothing but great experiences and customer satisfaction. The owner Mo takes pride in his business and values his customers. He is HONEST, FAIR, RELIABLE, a hard-working man who puts customer satisfaction over the all mighty dollar, something that we rarely see these days. I highly recommend Appliance Exchange and know that if you deal with Mo, you will be 100% satisfied. If not, he will make it right, no questions asked. Thank you Mo!!! read more

These guys were great! My new used dryer works perfectly and they provided excellent delivery and installation service which entailed going up 2 flights of stairs and even removing doors to get it to fit in the laundry area. But no worries the technician handled it all perfectly with no complaints. Great people. I would definitely shop here again! read more

They were low in stock but had exactly what we needed at a great price with free delivery.

Came in because I thought I needed a new fridge. I told the guy my situation and he gave me a tip on how to see if I really did a new fridge. He didn't try to sell me anything. Very genuine. His suggestion worked but about a month later it's no longer working. Just for that I will be going and getting my appliance here because of the wonderful customer service. Update****** I went last week to get a fridge. Great service, fast delivery. Delivery guy did a lot more than drop It off. Since it didn't fit through the door he took off the fridge doors and kitchen door to make sure it fit and put it all back. Fridge so far works great and we are happy with our purchase. Thank you! read more

I have bought 4 appliances with them over the last 6 years. They have the best local warranty (1 year) and cheapest delivery. A fridge I bought from them stopped working well after 18 months, called them up, they came out same day and only charged me $100 for a failed relay that was caused by a recent electric issue in my home. My other appliances have run for years with no issues. Harvey is very friendly and helpful in the store. read more

Nothing but positive things to say. Although they don't have a huge selection, I was able to find a good dryer there. Very friendly and knowledgeable. Free delivery and good warranty. He said he would be here by 8-9 am and he showed up right at 8 on the dot. Had it installed and took my old dryer and was done in about 30 minutes. If you are looking for good priced refurbished appliances(found they had the cheapest prices in town) then go here . No hassles whatsoever read more

Talk about the best place, I've been going to this place fir 15 years, most recent was 2 weeks ago, my GE front loader went out, finally the part came and Mog fixed it for me. On top of that my dryer was also acting up, he fixed it in 5 minutes! Talk about great service amazing prices. Thank you so much Mog I truly appreciate y. read more

I was a little hesitant in buying from this place due to the reviews, but I'm glad I did. Maria helped me locate a washer that was in my price range. They have a good range of used appliances and the back of their warehouse looks like a repair workshop. So you do feel comfortable in knowing that they are reconditioning and repairing the appliances. Delivery and haul away was free, and the repair guy was knowledgeable. 1 year warranty as well. read more

I wish I could give them "NO STARS"! Cust Service Rep Jess is sometimes nice but overall just a voice on the other side of the phone with no answers and or information to give to you. My mother decided to go purchase an old school Washer and Dryer bcz of their reputation and not even 30 days later the washer broke down and ever since then the thing has been breaking dwn. Now 4 months later and 6 fixer uppers - they decide to replace it... We were told they were going to be here last Tues (over a week ago) and they never came by and then they said that they would be here last night (and again no show nor a courtesy call to say they weren't coming) and we are "STILL" waiting for the replacement... Overall Experience: They Suck 100%! CS is ridiculously Wack and Sucks! Appliances Suck! Company so UNPROFESSIONAL and sucks! read more

I'm about to move into a new townhouse and needed a washer/dryer and fridge for my place. I came across their Craigslist ad and decided that the low prices + the 1-year warranty was worth a look. My boyfriend and I took a drive down there. They had a decent selection on refurbished washers/dryers and a limited number of 18 cu. ft. fridges (that's what the space in my new place allows for). Yesi was very helpful. I got a very clean Whirlpool washer/dryer set for a steal and a very clean fridge for rock a bottom price...plus, if anything goes wrong with it for the next year, they will come out and repair it for free! They had free delivery anywhere in the OC, which made the sale more appealing... the reason I'm giving 3 stars was the delivery... we were told it would be between 5-7 pm, 2 days after the purchase. Perfect! At 5 pm, we get a call from Evelyn letting us know the delivery was running behind schedule & the delivery guy wouldn't be there until 7:30pm. We went to get some dinner and returned around 7:15pm. At 8:00pm, there was still no delivery. I attempted to call the office, but got an answering machine. I left a message, but that was all I could do. Finally, at 8:30pm, we got a call from delivery stating they were on their way & arrived about 15 minutes later. It still took another hour or so to install the appliances. The delivery guy did a great job and even pointed out one of the valves was leaking and advised us as to what to do. He was a one-man operation and I felt bad that he had been delivering by himself since 7:00 am, but to come 1-1/2 hours late at that time of night without any way to contact him nor the office was a bit ridiculous, which is the reason I'm giving AE 3-stars. I think they need to have some way to get updates to their customers after hours so we can be kept in the loop if your delivery is going to be *that* late... other than that... the appliances work great and I have no regrets to date about the purchase. read more

So after several phone calls, filing a claim with Consumer Affairs and BBB, Appliance Exchange kindly informed me that they would take GE unit back and replace it with supposedly better Kenmore Elite. Guess what? Not even week has passed, washer died, and dryer started squeaking loud. So they sent over that same repairman. During a casual conversation he mentioned that GE unit they took back from me was too crappy to even attempt any repair and they just scrapped it. As for my "new" kenmore elite unit, he got washer back to life by forcing top panel back in place (it wasn't properly mounted to begin with), I guess some wires were detached. He also opened front of the dryer and aimlessly sprayed some WD-40 inside, then he left. Half an hour later, dryer started squeaking again even louder, and washer also started squeaking! UPDATE Aug 11: Dryer got fixed today, so I changed rating to 2 stars, but the repairman told me that the washer is supposed to make noise when it's on heavy wash setting. That didn't convince me at all. To me it sounds like old rusty springs or something, besides there was no noise when I first got the washer. read more

Delivery man Tony tonight plugged in (noisy, beyond annoying) fridge. Sounded like an airplane ready to take off. Asked him to to take it back, told him it was unbearable. He became panicky, said all refrigerators sound like that at the beginning, give it awhile and it'll be silent, would not take it back. Called Appliance Exchange to leave a message, their voice mail is full (probably from other dissatisfied customers) Here I am, hours later, listening to the motor rev up and down, harmonizing with an assortment of very loud humming, whining, and buzzing sounds. Unplugging my "new" fridge from appliance exchange. HUGE hassle, waste of time and money. Rip off alert, word to the wise!! read more

I Love these guys! I can't recommend then enough! One year warranty! I've bought two fridges from them. They deliver and take away your old one! At no additional charge! No hassle, no problem, DONE! My delivery guy Tony was great. He called before he showed up so I could take all my food out of my broken fridge, removed my old one, brought in my new one with no problem, and made sure it was working and he even touched up the paint on the door, that was very nice. Another great experience! They also do repair so next time I need my fridge fixed or replaced I will call again. read more

I could not be more pleased with my experience at Appliance Exchange! Both my washer and my dryer broke in the same week. We needed to get an inexpensive replacement for the family laundry while I spent more time doing some research on buying a sideload or the new HE washer. My transaction was done entirely by phone/email. When I Maria what I was looking for, she sent me an email with pictures of a washer/dryer set that she thought would work for me. Liking what I saw, I gave her a deposit and scheduled the delivery. The delivery was right on time (delivered by the nicest, most helpful man!). The washer and dryer could not have been better! Almost brand new at a fraction of the price! The part that struck me the most was how clean the appliances were. They must go through them an clean every inch of the machine. They could have passed for brand new. I would recommend this company and would not hesitate to use them again in the future. read more

I bought our washer and dryer from here. Four years later and today I called Moe the repair guy from the shop to fix the dryer. He is fast and professional. Thank you Moe! One happy client! read more

Today I purchased my 4th fridge on behalf of my company and I've had a great experience from beginning to end- hence the reason I keep coming back. I'm shocked to see the negative reviews. It's a used appliance store... if you want a brand new fridge with lifetime warranty go to Sears. This place is great, they deliver for free and will haul away the old ones. The young girl Maria in the office is super sweet and always helpful. Anyway... I've recommended this place to many people and like the other yelper said just be sure you're doing your homework, don't let these negative reviews stop you! read more

Appliance Exchange - The inside of 4th fridge I've purchased from this place! - Appliances Near Me - Santa Ana, California

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When you're looking at buying used appliances of unknown origin, there is always an associated risk. The question is whether or not you want to roll the dice. In any case, manage your expectations appropriately. They get their goods from mostly auction from what I hear, so really the history of every machine is dubious at best to begin with. A fridge could've been from a lab that stores chemicals, or from another place or two even worse and not worth mentioning here. All I know is that when they get their shipment, most of them look awful before they are cleaned. A few tips to help you improve your odds: 1. Like other Yelpers say, always inspect the unit you are purchasing in person. Don't just take their word for it. 2. Appliances usually have stickers on them that say when they were manufactured. Don't pick a unit that was manufactured some years ago. Try to grab something that is relatively new. The one I picked was from 2008, which was considerably newer than a lot of other ones I saw. Just by common sense, newer units will be more energy efficient, be easier to maintain in the future, have fewer miles on them, and probably have less chance of things going wrong to begin with. 3. Be direct and get units that are working when they come in. If the appliance doesn't work when they receive it, then they have to fix it to sell it. This is already asking for problems as most of these will probably be repeat issues waiting to happen later. They have most of their uncleaned, fresh arrival stock in the alley behind the showroom, so don't be afraid to ask to go out there and inspect the newly conscripted units for yourself. Chances are if you pick one outside and have them try it on the spot, that means it didn't need any extra TLC to get it up and running, and has a better chance of being a keeper. 4. More features, more problems. Avoid getting anything too fancy here, the simpler it is, the less that can go wrong. That cool icemaker or crazy popup digital display might one day not work in the near future, then what do you do? Is it worth fixing then? Keeping the purchase footprint small will also help you in chucking these machines away in the future. My personal experience was mixed. I was inquiring about a specific fridge at first, but then they got a phonecall and sold the same fridge that was in front of me. I ended up settling on another for the same price, and have been mostly happy with it. The fridge that I got works fine, but the freezer compartment doesn't seal properly (possibly the gasket), so I get bugs that sneak into my freezer overnight. When I originally looked at the fridge, I pointed this out, and they said that the suction won't be there until the fridge gets cold. That didn't really make much sense to me, as I thought rubber would harden in cold temperatures, and therefore provide less suction, but took their word for it since there really wasn't anything I could do at the time. I ended up having to tape the freezer sides with masking tape, which works well, but again is a personal workaround. The delivery experience was very good. We moved into our new place in Carson on a Friday night, and they delivered the fridge at the scheduled time of around 8:30 PM. They waived the delivery charge for us, even though we were out of the 25 mile radius. I personally wouldn't have wanted to deliver a fridge on a Friday night outside of my free delivery radius, so I am thankful that they accommodated me here. There's a 12 month guarantee where they will allegedly send out a technician for repairs if any issues come up, but I am hoping I will never need to find out if I need this. read more

I'm not sure how much some of these other people on this site got paid, but let's be clear this is not a business ANYONE should ever attempt to do business with. Their warraranty is useless... If you don't listen make sure you don't pay until they deliver, otherwise things will disappear from your purchase before it's delivered. If you don't believe me please review the fact that they have an F rating with the BBB. Here are some facts: The don't answer their phone They do Not quality test their repairs Their delivery service not their employees finds them to be a complete joke. Their repair tech is not Somone you want near kids read more