Our dryer kicked the bucket and we ordered a new one from Sears. When I heard Bills Appliance would…read moredo install I was almost going to buy from someone else. I read some reviews and spoke to a women when the dryer first failed who was not so friendly. Two guys came out when they said they would. They where very professional, friendly and to the point. My old dryer was removed, new one installed. They cleaned up and was gone. Bill if you read this, I strongly recommend you hire more like these two as they represented your company very well.

I would not recommend this company at all. Their customer service is poor; you call and the admins…read moredon't have a clue what they are saying. You talk to one then the other and you get two different responses and versions. Paid $35 to get an estimate to install a dishwasher (mind you their estimate is to come and see if you have pipes and electric already). So basically, they come and hook up the hoses and the electric (and you need to charge $35 dollars to come see that?). Told them that I did not have pipes way in advance. I asked for my $35 back. They refused and got a rude call from the owner.

Brought my vac in to have the plug replaced. I was told a replacement plug won't last as long as…read moregetting the cord replaced. He showed me a plug and described it as not as good as the one That came with my vac. I told him ok. Got it back, went to use it, same yellow cord but different prongs/plug on it. I called and he said he put on a new cord. I told him it's not a brand new cord, it's the same one but different plug. I know my vacuum! It was the same cord, NOT brand new! He said again that he put on a new cord. I was charged $70 instead of the $30 for a plug replacement. I won't go back. Now called Portsmouth Vacuum company

Bought my Miele here 13 years ago and have had nothing but great experiences with this shop! I've…read moreneeded only minimal maintenance done (cleaning the power nozzle) and it has been fast and reasonably priced. I'll be ready to buy another vacuum soon (not to replace...my first is still amazing...just want a stick-type for my first floor wood floors) and when I do I know where I'll shop! Thank you for doing what you do!

Please DON'T BUY from this place. Our brand new GE fridge started creating frost in the freezer…read morealmost immediately. They wouldn't come out, saying that we needed to contact GE because it was under warranty. GE gave us a name of someone 50 miles away who refused to come here. Called back Appliance Adantage saying we were desperate for help. NO, wouldn't come. This is TERRIBLE service for a company that purports to provide good help. Oh, and they lied to me about getting a rebate on an appliance bought 2 years ago. I'm done with this place.

DO NOT USE THIS COMPANY Wanted to charge me $300 to install…read morea $15 part in my washer. $150 to come out and assess and $150 to come back and install - I already knew what the issue was................ When I booked the service call I was told $130 for the service call and then that would be deducted from the repair costs.............but when the technician came he said the visit would cost me $150 and the "job" would be $300 total..... I had no intention of having them follow through on doing the job and called to let them know how I felt - someone from the company then negotiated the repair with me and we agreed on $175. Then after the repair was done the technician told me the total was an additional $150 Terrible communication within the business - totally overcharging customers.

I had an issue with my washing machine, dried doing the diagnostic myself…read more. Lol Anyway after a lot of time reading what I found online from the QR scanner I knew I needed a real professional. Lew was great and his price was fair. I will most assuredly use this service again.

Lew is Excellent! A++ He fixed our oven ignitor but in additon, he fixed the door to the oven…read more(that wouldn't close - caused by Best Buy's faulty installation team). He also made sure the oven wasn't leaking (and it was!). He fixed that as well. I highly recommend him and think he is terrific! Thanks Lew!

It's hard to find a reliable appliance service company these days and I was thrilled to find them…read more We have had really great service from this local resource. Thank you!

Had a very nice technician come to the house to checkout problem with washing machine, the fee for…read morethat visit was $229.99. Was told by two different people that I could use that fee toward a new machine if I purchased it within 30 days. The repair didn't work so we decided to buy a new one. Looked on their website to see what was available and in stock. Got to the store and was met by salesman right off. We told him what we wanted and he showed us the machine with a $777 price tag. We mentioned on line the same machine was $649, the first shyster move!!! He said I'll be right back, and said we were correct. We then said we'd like to buy and put the $229.99 towards the purchase, his response was our policy is only $50 can be used for purchase! Second shyster move! We stated that the employees need to be more educated on the policies, we got a blank stare and then walked out. After telling this to many people , we heard similar and more horror stories from this store, not recommended by many from what the word around town is!!