I used Appliance Guys today for an emergency repair on my refrigerator. I'm one of those people that is very skeptical with home repair services like this, because of a bad experience with another company used last year. So I really try to do my homework when I have to have things like this done. I will tell you that this is a great company to do business with. Steve Labow (owner) was absolutely wonderful. He repaired my refrigerator expediently and thoroughly explained the issue step by step. Very personable, humble guy. Will definitely use them again in the future and highly recommends their sevices to others! read more

Steve came to my house a hour after calling! He was super friendly and knew his stuff. I ended up having to buy a new fridge but he told me to call him if I had any questions. Which I ended up having one and he was very helpful. Would definitely recommend them! read more

Our well loved refrigerator was slowly and painfully dying. What COULD have been a real pain in the posterior, was actually a GREAT experience (did I just say that?). Mike, the son of Steve, the owner of the company, was courteous, helpful, and most of all caring as we set an appointment for the next day. Steve (said owner) arrived right on time and was friendly, knowledgeable, respectful of our home, and got right to work with an awesome "Can Do!" attitude. "It's the fan," he said, "Parts are nearly impossible to come by for this refrigerator." My heart sank and my wallet shrank. "BUT...let me see if I have a fan in the truck!" A short time later, Dr. Steve worked his magic and our sweet refrigerator is now happily humming away! Feels SO good to, not only have cold and frozen food at our fingertips once again, but to know that there ARE good people in this world you can trust with your home appliances, who truly do care and "go the extra mile" to make your life better. Thanks Mike, Steve, and the Appliance Guys team!!! read more

Extremely disappointed!!! Needed an ice maker repair and called them on Wed, 7 Sep to schedule a Friday, 9 Sep appointment. I called their phone number and did not get an answer. Not even an answering machine. I should have known at this point that there would be problems. I then sent them an email through their website. They got back with me the next day and we scheduled an appointment for Friday, 9 Sep. They gave me an 11-4 pm window. I subsequently took the day off to get this repair done. They called me on Friday at 11:13 to say they were on their way. They called again at 11:18, and again at 11:21. Unfortunately I couldn't get to the phone in those 8 minutes. I called them back at 11:31, but they said they already gave away my appointment slot. I have to wait ALL day for them, but they can't wait ten minutes to hear back from me!!!!! They then said that they could reschedule me for Tuesday which was completely unacceptable. I asked if they could come out today since I took the day off and after a lot of back and forth he said he would see if they could fit me in. They never came or called back. You gotta be kidding me!!! Worst customer service ever! Do NOT use the Appliance Guys. You WILL be disappointed. read more

John is an amazing tech. He has fixed multiple appliances for me to include my wash machine, dish washer, water heater and fridge. I would hire them again in a heartbeat due to John's performance. read more

I had a dishwasher that needed a new door seal. The old one had ripped over the years with the silverware catching as the door closed. Unfortunately I hired a different appliance repair company. Their technician installed the new seal backwards and upside down. I didn't find that out until after I had paid him and the dishwasher had massive leaks. They would not come out and fix it even after I made 17 calls to their office. We were handwashing our dishes for over a month. One call to the appliance guys. And the problem was fixed. These guys really understand customer service. read more

This is a quality company from start to finish. Very friendly and accommodating on the phone. The service technician, we had Dave is very friendly and professional. He is very thorough and does a great job. Even when we had a problem, they came back out and helped us resolve it. We have used them more than once and highly recommend them. read more

Appliance Guys was highly recommended to me by a friend. They asked my information on the brand, model, and problem of the appliance, ahead of time. Steve, the owner, phoned to let me know when he was on his way. He is professional, experienced, and personable. Repairs are fairly priced. He has repaired three appliances for me. Steve even instructed me how to clean the inaccessible part of the refrigerator coils with a leaf blower (who knew?) every 6 months to get the longest useful life out of the refrigerator. I would definitely use this service again, and recommend them to others. read more

I went online to diagnose the issues for my dryer ordered parts opened the dryer up & nothing is as easy as it looks. Checked out reviews online for different appliance repair services & felt the appliance guys had great reviews called first thing this morning Lois was able to get me in the same day BGE was over a week out before they could come. I was given a 3 hour window & Dave called me during my time frame & was able to repair my dryer & put it back together works like new!!! Thank you Dave & Appliance Guys!!!! read more

Used Appliance Guys to fix the igniter in our oven. They were prompt with their service and I think their pricing is very fair. Definitely recommend them and will use them again if needed! read more

John was terrific! Called ahead of time, was prompt and went above and beyond explaining our washing machine door repair to my husband. Will certainly call them next time we need a repair! read more

My 10-year-old Whirlpool dryer was making an ungodly screeching sound. Appliance Guys called me first thing Monday morning after I'd left a message over the weekend, and got me in that day! Felipe, the technician, replaced a disintegrating belt and removed a stuck guitar pick from the drum. He was very courteous and answered a lot of my questions expertly. Now my dryer is quiet and clean again! I'm so glad to know about this company now. read more

I am so impressed by the Appliance Guys! When Felipe came to do the initial assessment, he had no idea that fixing our washer would not be a quick fix. However, I have to give it to him and Mike and their persistence in trying to figure out a solution for something that I had lost all hope was not possible. Not only did they spend a ton of time doing research to find the right part (because what Sears said we needed was wrong) but they came out five times because they were so determined to fix the washer. Even if they hadn't been able to fix our washer (which they did), I would still be able to write a wonderful review of the service and care that we received. I would not hesitate to call Appliance Guys again based on the service, knowledge, and care we experienced. Thank you! read more

So let me be the first to leave a bad review. Just had a frustrating month of having this company try to fix my dryer. But they were NOT able to fix it and had to keep calling to have someone come back. Finally went ahead and ordered a new dryer on my own because I just finally needed a dryer to work for more than two days. Have since called twice to see if they would refund part of my money --- since they did NOT fix the dryer. Very disappointed in this company. read more

Way over priced and unapologetic about it. Be forewarned about that warranty: you still have to pay their $89 service fee to come out and honor their own warranty. I felt ripped off from day one with these guys, now they wont even honor their warranty without an additional fee. Do not let them into your house unless you want to overpay. They charged $274 to replace an oven ignitor. The part costs them $72 and took less than 30 minutes to install. That amounts to $202 for the part mark-up and 30 minutes of labor. Does that seem fair? Steve called me to explain that they use the "blue book" for pricing that "everyone in the area uses", but that just means they take no responsibility for their pricing. You take their outrageous offer or you pay their $89 service fee to get them out of your house. read more

Dave was fantastic. He replaced the drain pump on our LG washing machine and when I told him that the machine only used hot water he found that the machine was not installed correctly! He was very efficient and it was obvious that he "knows his stuff!" We have used a different company in the past but appliance guys is who we will use from now on! They are great! read more

Submitted a ticket Tuesday evening via the Appliance Guys website after I had a leak with my Whirlpool washer. Got a call first thing Wednesday morning and they scheduled John to come out later that afternoon. He was very helpful and was awesome with the repair - fair and quick! Would recommend again. read more

After 15+ years, the washing machine of my combination, all in one laundry unit broke. Not quite prepared to shell out funds to purchase a new one, I contacted the Appliance Guys for possible service. Mike contacted me within minutes after I sent a message via Yelp. We spoke and he explained my options and said he would have someone call to answer my questions more thoroughly and possibly set up an appointment. That other person called within a very reasonable time. I spoke about my situation and shared I was torn to repair the 15+ unit or suck it up and purchase a new one. He explained my options and told me to contact him once I made my decision. In the end, I decided to purchase a new unit. Although I didn't use this company because I decided to not try and fix the unit, the customer service and professionalism they provided was very top notch. They were very knowledgable, spoke to me in way that I could understand the mechanics of the unit, and didn't pressure me at all. I have even referred them to someone that will soon need repair for an appliance. This company has been saved in my contacts list and will be the first ones I call and/or refer when an appliance repair is needed. Keep up the the great work Appliance Guys and continued success. read more

Steve was on time, courteous, funny, very knowledgeable and fixed my dryer and fridge for a great price. Bonus points: he wants to do alot native planting at his farm! read more

Found this company through Yelp website and could not have been more pleased with their work. Needed fast service for a freezer that was not keeping food frozen. Response was quick and work was done well. Steve needed to pull the unit out of a small opening only to discover that one side had been painted to the wall and was quite stuck. His determination and strength finally got it out and the repair was made. Others would have walked away, I'm sure! Highest recommendation! read more

The nicest people EVER! We just listed our house to sell and the wall over door had a problem. Called the company that we purchased our wall over from to be informed that they cant schedule same day service, they work by appointment only. I got the impression she didnt want to help me. I called Dana and explained the situation and she said let me make some calls and see what we can do. Steve called to say he was on his way. He made every effort to make an on the spot repair, but the springs needed to be replaced. He placed the order overnight for a Friday delivery. He called me several times to let me know that he was waiting for UPS. He waited until almost 6 pm, UPS didn't show. Steve called me Saturday morning to say that he recieved the parts and wanted to know if he could come by to install them. SATURDAY MORNING... who does that? The house was ready for it's first showing Saturday afternoon. read more

Quick response time after we called. John came out within 2 days. My husband couldn't do his handyman fix for our very large, over the cooktop hulk of a microwave. The AG's first appointment diagnosed the problem as a faulty control board. Then took a little over a week to get the part. They called to schedule the repair visit and confirmed within 30 mins. of their arrival. With the assistance of my husband, John was able to drop the microwave and replace the faulty board in less than 45 minutes. The AG's are very friendly and knowledgeable. Would definitely use them again. read more

Our oven has a self-clean cycle. After activating it I discovered that what it really means is "self destruct." I watched in horror as it locked and burned itself out, expecting it to drop through my basement to the center of the earth. Fortunately the Appliance Guys were able to fix it. They were able to come within two days, showed up on time and, although they needed a part, the oven was back up and running less than a week from my first call. They charge a little more than some appliance companies, but still less than new appliances, and the great service is worth it. read more

I do not recommend using Appliance Guys. They never solved our issue and actually created more problems. They were suppose to follow up with us and never did. read more

I just had my dryer belt fixed by Kevin. Fast, friendly, and affordable service. The whole job was $130, including the part. Appliance Guys asked good questions on the phone so that Kevin came prepared with parts to fix the problem. Another shop was going to charge me $170 just to come to my house! I will definitely use these guys again! read more

Holiday season is stressful enough, but having your oven go on the fritz amps the craziness. Mike got me an appointment quickly, and Dave did his magic to get the oven working. He even stopped by on a Saturday on his own time to install the faulty fuse because he knew I had people coming over for dinner that night. This level of service and kindness is, from what I see on Yelp, the norm rather than the exception for this company. Another reason to use them? You're giving local people work. Bravo for an exceptional experience, Appliance Guys. read more

Fantastic service. Have an older model washing machine that wasn't doing it's thing. Felipe and Kyle identified the problem and replaced the part (cheaper than a new machine). We asked them to replace the hoses while they were here. They attempted and professionally recommended a plumber since they didn't want to force the corroded connections. Highly recommend Appliance Guys - they are professional, knowledgeable and efficient. read more

Always impressed. Dave spent hours fixing my Jenn Aire range after receiving parts for repair. A complicated issue and he explained everything that was going on. He is very competent and trustworthy. read more

The dual burner in my glass top stove burned out. John showed up for 10 min. to assess the issue. The visit is $79. The total to replace the burner is $296 (includes the visit charge)!!! The part had to be ordered . I told him that I was looking the part up on line. The Whirlpool burner cost $105. Appliance Guys marked it up to $167. The labor for 40 min. (10 min. to look at it and 30 min. to repair it) was $50 plus the $79 service visit which I was told would apply toward the repair but apparently not. The entire stove only cost $699!!!! Not a good experience and I feel overcharged. read more

Top Notch experience from start to finish! My dryer stopped working on Saturday. It still had power and lights flashed to indicate it was starting to dry - but nothing happened. I called Monday morning, spoke to a very friendly and knowledgeable lady, who was able to fit me that day! Dave, the service tech, called when he was 10 minutes out. He was knowledgeable, explained things clearly, gave me an accurate and very fair quote to fix my dryer. Hands down the best part - he said they try to carry parts on the truck for common problems AND he had one! This means, I did NOT need a second service call (in a few days or week) to install the part and incur another service call charge! WOW! Dave was able to get my dryer running, checked a few other things to ensure the problem was solved, and let me with a running dryer. This group knows customer service! I will be a repeat customer if I have future problems. read more

Appliance guys came out because my agitator not working. They came out and replaced a belt for my washer - in February. The dryer is broke again with same reason - I asked if they could come out and replace belt. They said they would have to charge me again - owner rude. The owner could care less. I have also used them before and will NEVER use them AGAIN. read more