Good service, but the process felt impersonal and the tipping prompt was off-putting I recently used Andy Duck Repair and overall I appreciate the service they offer. I'm giving it a bit of time to make sure the repair holds, but so far things seem fine. That said, I do have two concerns: Everything was done via text. The booking, estimate, and payment were all handled by text message. While that's certainly convenient, it also made the whole experience feel a bit impersonal. I'm not old, but I still value some human contact and connection with the company I'm hiring. The tipping prompt felt inappropriate. When I went to pay the invoice, there was an option to add a tip for the repair tech on top of the quoted price. I really dislike this practice. Restaurant servers depend on tips as part of their income; repair technicians should be paid an adequate salary by the company, without the customer being nudged to subsidize their pay. In short, I appreciate that Andy Duck Repair addressed the issue, but I hope they'll reconsider how they handle customer interaction and tipping in the future. read more

Friendly, prompt, and honest. Came out same day and did a very honest assessment of my fridge. Told me the exact issue and proved it to me. read more

We contacted Andy Duck to clean our washing machine, based on positive reviews. The dispatcher quoted a price of $250, and we agreed. However, after the service was completed, the quality turned out to be disappointing -- the door gasket was still dirty. We tried to reach the company several times but received no response for a long time. Eventually, we were told that this issue was not covered by their warranty since the general service is not guaranteed. We recommend being cautious and avoiding this company's services. read more

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My technician Kevin was very professional. I needed a door hinge replacement for my dishwasher. He was quick and efficient.

I needed them to diagnose the problem with my oven. They communicated well. When scheduling, they offered a time, but I was slow getting back to them so the time slot was gone. They got back to me about a new time slot in a reasonable about of time. The tech called when he was on his way. He was polite and also pretty quick. He told me what the problem was and that the office would send me a quote. Now that I knew the problem, I figured I could repair it myself. He diagnosed the correct remedy. I got the part and replaced it. Now I have a working oven. Their diagnostic fee was less than many others. I felt the quote for the repair itself was a little high, but I don't have another quote to compare it to. read more

This company is the worst appliance repair company I have ever used. Kevin the Service Technician doesn't seem to know what he is doing. Every time he comes to repair previous damage he damages something else. I scheduled an appointment to determine why my oven would not heat up. Technician came, replaced the oven temperature sensor. That did not fix the problem. In attempting to replace the part Kevin damaged the stove top - scratches and chips in the enamel surface, and broken ignitor and burners. To repair the scratches and chips they said they would paint the stove top. Kevin sprayed the stove top. The first time I used the burners, the paint burned and turned brown. As of now they do not respond to emails, text messages, or phone calls. Still the oven does not work. David P. Rockville, Md read more

What a find. Fast and excellent service. Darn right I will recommend them. No one came close to the price of a visit.

Fast response, extremely kind and friendly, and easy to work with. I called them because my washer kept filling up with water randomly, one time it was so bad my floor flooded it was terrifying! They ordered and replaced parts and also cleaned my dryer and the vent thingy and replaced this tube behind it at no charge. They also educated me on the dangers of not cleaning it, and offered to write a letter for me to send to my building to get them to clean the parts they cant reach. I own my condo so I get confused on what's my responsibility and what's my buildings, and they filled me with confidence as a new homeowner, I would HIGHLY recommend. read more

Andrew was amazing: prompt, honest, and very professional. I had a problem with a washer in a WD laundry center. Andrew came out quickly, diagnosed a problem, and discussed with me pro and cons of fixing vs replacing. I'm very very happy with his work and would absolutely hire him again read more

They were: Honest Prompt Told me that my brand I had wasn't good. Told me how much it would cost to repaír it and gave me an opportunity to weigh my odds. We bought a new frig instead, but if something happens with this one or if another appliance needs repair then I'll call them. read more

Fast friendly service call, but $75 for 5 minute visit to tell me that needs a new latch, then find out that's $500 to fix. I knew the latch wasn't fixable, and had sent pictures and model number in advance, so would have appreciated a heads up that this problem for this model dishwasher was unlikely to be fixable at a reasonable price. read more

The technician and business manager were helpful and professional. They responded quickly to my request and were able to send a technician on a Saturday, which was great. Thank you! read more

Great service done quickly. Tim was prompt, helpful, and transparent about the work and price.

Andrew was awesome. He showed up same day, diagnosed it appropriately, gave an honest opinion and provided options for a 24 hour turnaround. I can't speak highly enough of him, he was a professional. He showed up on time, was extremely polite, and got to work on my fridge compressor. Soon after, we had a fridge again, overall it was a next day turnaround which is frankly unbelievably awesome. Strongly recommend Andrew for your appliance needs, you won't find someone better! read more

Tech dropped a drill on my tile floor and cracked it, then denied it. I was sitting in the room and saw it happen and sent photos to the business that same day, which they said they never received. Same tech also tried to repair dishwasher, to no avail, and could not even get the door back on correctly. I cannot in good faith recommend this company! read more

Fantastic service quality and professionalism! Prompt, courteous, and knowledgeable; all the things you want in a repair service!

Had a kitchen range hood issue with the button getting stuck. I called AndyDuck and they promptly gave me a list of days/times they were able to come out. The first visit - they diagnosed the issue and ordered the necessary parts. They came back a second time and fixed the issue. Very friendly and the price was better than I expected. Definitely recommend this place. read more

Excellent communication right thru to fully repaired (and given honest appraisal of whether to repair or replace). Our new "go to" appliance repair company and we will always ask for Andrew! Super friendly! read more

On Sat. 08/30/25 I called to schedule an appointment to have our refrigerator assessed for why it was not cooling. An appointment was set for Wed., 09/03/25. I called on Tuesday to confirm the appointment and was informed there was no appointment in my name. Peculiar. I agreed to have an appointment on Fri. 09/05/25. The technician arrived during promised time window. He assessed the problem and informed me they would contact me the next day with parts and labor estimate for the repair. They did keep that commitment. To repair the backup frig would cost Around $600. When I said I would just buy a new one, I was told they could discount the labor 20% if I went ahead with the repair. Not sure why they didn't offer their best price from the start. We ended up buying a new, basic frig for $1K. read more

Diagnosed an electrical and light problem with my Broan Hood that would have taken me a year to fix. Very efficient and professional - also had good recommendations on preventive measures that probably cost them a future visit but appreciate the honesty and services! Recommend it you want to get something done ASAP. Would and will use them again. read more

Andrew was amazing in all respects. My oven igniter went bad and the "bake" setting kept failing. I didn't know this was the issue beforehand. I only knew that the oven wouldn't heat up and I was burning food using the broil setting. Anyhow, he was prompt and super responsive. He assessed my issue quickly and accurately. And the most important thing he did was fix the problem in a thorough and cost-effective way. You can't ask for more from a technician, in my opinion. I'm excited to add this company to my go-to list of home repair vendors. I strongly recommend this company and this business owner who showed me top tier customer service. read more

I reached out to AndyDuck through Yelp. I received a response quickly from Andrew and we were able to set up an appointment for him to come over the next day to take a look at my malfunctioning washing machine. Through a few back and forth texts, I felt Andrew had my best interests as the customer at heart. He arrived on time during the agreed upon window and he quickly diagnosed the problem, which was as I had guessed. While he was ultimately unable to repair the machine because the part was no longer being made, he kindly answered some additional questions I asked. I appreciated his expertise and kindness. read more

Outstanding - Quickly Diagnosed my Samsung Electric Clothes Dryer Failure - Ordered Needed Parts and Repaired Perfectly! I give AndyDuck Appliance Solutions my highest recommendation. So very happy I called AndyDuck. I am a self-proclaimed snob. I usually hire manufacturer service companies to repair my appliances or high end, well known larger companies. When our Samsung Electric Clothes Dryer stopped working, I tried to reach Samsung Factory Service, but could not reach them easily and they did not have a local service company number. I did not have a good feeling about reaching their factory service so I spend a lot of time to researching other companies and found AndyDuck recommended by NextDoor and Yelp, All the reviews were excellent without any negatives. I decided to take a chance and called AndyDuck and so happy I did. AndyDuck arrived the day after calling. Andy looked at our clothes dryer, turned some knobs, rotated the blades, thought for a few seconds, opened up the top of the unit, reached in and pulled out a broken rubber drive belt. He know exactly what the issue was and knew what to do. He ordered the parts, returned and quickly installed the new parts. I thought the price for the service was reasonable - but more importantly to me, he knew exactly what to do to fix the clothes dryer and fix it quickly. This is the first time I have used a small, local business as I am risk averse, but after observing Andy first-hand and my experience, I have no reservations about hiring him again. I was so happy with AndyDuck that I asked him to repair the icemaker in my fridge that just stopped working. Andy is now my "go to" person for repairing my appliances. I give AndyDuck my highest recommendation. read more

Great service! Kevin was very knowledgeable and was able to diagnose our problem and make the necessary repairs. I would definitely recommend. read more

Andy was great. He was very efficient, quickly detected the problem and gave us an estimate for the repair and an honest advice on how to proceed. He was also very friendly and professional. He earned a spot in my favorite contractors list. I will not hesitate to use his service again. Highly recommended. read more

I wrote a review about Andy'duck that wasn't very nice. Basically they never got in touch with me after saying they would. When they saw the review they called and said they tried to reach me and I couldn't be reached. I'm not so sure about that. However, they did come the next day and try to fix my washing machine. It was unfixable so they gave me my money back. So now I would recommend them read more

On time and very knowledgeable about my home appliances. The price was fair. Have used them twice now.

Technician came out and was able to fix dishwasher on the spot! He was super fast and nice to work with. Hat tip to Kevin!

Quick to set appointment. Andrew and assistant arrived within the appointment window. Courteous and considerate of my home. Unfortunately the two appliances that had been having issues weren't having the issues during his visit. He offered his personal cell so I could send video if the problems arose again. read more

I highly recommend the services form AndyDuck Appliance Solutions. First, scheduling for the appointment was very simple. Their scheduler was very responsive and helpful. Second, the work and advice we received for our washing machine was very helpful for my family. Third, the recommendations they provided were in the best interest of my families' Financial use of the appliance. I would recommend using the service. read more

Andrew came out and fixed us up. Was honest about repairs and didn't have any hidden cost or last minute upgrades charged. He is very respectful and knowledgeable. read more

Excellent service from Andrew. Prompt, on time and repair work on refrigerator was done less than 24 hours after inspection of the problem. Definitely will reach out to him for future projects. read more

Excellent service and follow through! They analyzed my washer's problem and recommended a course of action to repair. Professional and courteous service. read more

Tim is very nice and great in problem solving. I will buy a new appliance but Tim's offer to help is appreciated.

The technician was timely, professional, and courteous. He demonstrated strong knowledge of the product and quickly identified the root cause of the issue with our refrigerator/freezer. He also answered all of our questions clearly, helping us understand the problem. We would definitely recommend AndyDuck Appliance Solutions for any appliance repair needs. read more

Andrew came to fix my Range where the oven was not heating up. He quickly identified the issue was the igniter and resolved the issue quickly. Andrew is very knowledge and will use him again for future appliance issues.... read more

I asked Andrew to come out to diagnose an older model Jenn Air in-wall double stacked oven that wouldn't display or react to controls. Andrew ordered the parts and installed, now works perfectly! Better than having to buy a whole new oven. Andy was responsive over text, and let me know when the parts would arrive and when he would come out. I would recommend AndyDuck for any appliances that need fixing. read more

My GE dishwasher stopped working one day. I made a few calls to companies and was told they didn't service GE's or that what they suspected to be the problem would cost over $600 to fix. Andrew offered to come take a look and did find it was the problem other companies suspected, but was able to guarantee that he could get the part and complete the repair for a reasonable price The part came in within days, he immediately scheduled the service, and it took less than 30 min to fix. Andrew was on time, patient when explaining options, and provided me a 6 month guarantee on the work. I'd absolutely use them again and I'm ensuring everyone in my building has their information as well. read more

Couldn't be happier! Had a Whirlpool ventless dryer that stopped working; it wouldn't even try to try clothes. Sent in a Yelp request. Heard back immediately (yes!). AndyDuck came out the next day, spent 10 mins assessing the situation, ordered the part. Once it arrived and I returned to town, he came back out, installed the part, and I was able to restart my laundry routine. No delays, no shenigans, no missed appointments. Just straight-forward, customer-focused service. Can't ask for any better. One disclaimer... Hey, folks, applicance repair isn't cheap. Nothing is anymore. I think my repair price was fair given parts and labor. It sure beats buying a brand new dryer... which will probably also break down. Just saying... read more

Andrew was professional from the first response through the end of the job. He scheduled the appointment within a few days, showed up on time, explained the issue and how to prevent it from happening, and was the utmost professional. We would definitely use his services again in the future. Fast, reliable, dependable. read more