I had used Appliance Luxe 5 years ago and received excellent service and was looking forward to the same great service most recently. I did initially receive a response within 24 hrs after contacting Derek and we were able to confirm a time. However, on the appointed day and time window, he did not show nor contact me. This was very disappointing since I always look to support small locally owned businesses. read more

I called Derek because his company was recommended on the Bosch website for service and yelp reviews were at 4 stars. He delivers service, quality, and care. He took care of my service E15 error, explained the problem, fixed other problems caused by original install , and even replaced an old electrical outlet. He even waited for me to call RC Willey for my purchase date and see if my unit was still under warranty so I didn't have to pay for the service. When I did need to pay for services I was surprised at how reasonable it was. I have some other issues that need repair that I will call him back for in the future. read more

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Excellent all the way around. Derrick was extremely knowledgeable. He came in and knew exactly what he was doing. He fixed our Thermador refrigerator issue very promptly. He went above and beyond and made appropriate changes to our refrigerator setting to optimize it for us. He gave me an excellent tutorial on so many aspects of our unit. Great value. Highly recommend!!! He apparently works on all other appliances and fireplaces too. This will be my go to appliance repair company. read more

Bosch dishwasher customer service provided three local appliance services in their approved network. I immediately texted all three. By 7:15 AM Derek responded and assured me that he would solve my problem. He called when he was on his way and when he got here went to work on my dishwasher. Within minutes he was finished so I asked him to look at my compactor. Within minutes that was fixed, too! He even took apart my cooktop and told me what part I needed to order. Derek is well worth his weight in gold when it comes to all APPLIANCE things. None of the other two authorized services have gotten back to me yet. Meanwhile, Derek has come and gone earning a five star review. read more

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Derek was personable, candid, and honest. He was on-task and maintained a professional demeanor the entire duration of his visit. He is definitively a service provider the knows and practices the definition of " quality customer service." and he provided some of the best tips on improving a golf swing, I've heard in years. read more

Derek was responsive and reliable which are hard qualities to find these days. He was able to help me with installation of my new Bosch dishwasher and went above and beyond to make sure I knew everything I needed to know. read more

We have used this company a few times in the past with good service so we called again and Derek came out on January 29 2020. He diagnosed the problem with an ice maker and needed to order a part. He said he would schedule for the following week. We have had no ice and no return service despite multiple calls and texts. Occasionally we get a response vis text with one excuse or another. The last text we received was February 20th saying he had credit card problems and having a problem with fraud but he would have the part in 3 days. NO RESPONSE! I assume he is out of business read more

Derek was awesome! Very responsive to calls, on-time arrival, and quick and accurate service and repair. On top of being knowledgeable, he's also a really nice guy! Highly recommend this company! read more

Derrick is professional, conscientious, takes a creative approach to solving problems, is very familiar w wide variety of high end products and is always available when something breaks. Through no fault of his own (our house was built 2.5 years ago) he has practically become a member of the family (the dog loves him). His charges are quite reasonable and he's he's a heck of a nice guys as well. I can't recommend him highly enough. read more

This review of Derrick Blackstone Appliance Luxe is going to be lengthy so please bear with me. In March of this year, I bought a rather expensive Bosch refrigerator at Home Depot only to discover that the ice maker did not work. I contacted Home Depot immediately and, much to my dismay and in spite of their "Published Return Policy" regarding a defective product, Home Depot did nothing to resolve the problem. I contacted Bosch headquarters and was given the names of 3 repairmen, all of whom informed me that yes, the ice maker was defective. Brilliant deduction on their part! Unfortunately, none of them did anything to replace or repair it. Completely frustrated with both Home Depot and Bosch and based on YELP'S recommendation, I contacted Derrick Blackstone at Appliance Luxe on April 11 and told him what was going on. He immediately took it upon himself to try and get a replacement from Bosch. It took Bosch almost 3 months to finally respond to Derrick's many phone calls and thankfully, the new ice maker got here yesterday. Despite all the aggravation surrounding the problem, it took Derrick only about 15 minutes to install it and I finally have a working ice maker in my new fridge. I am incredibly grateful that Derrick took it upon himself to work on my behalf with Bosch. In my opinion, he is the guy to call if you have an appliance issue and want it resolved quickly and efficiently!! read more

Would rate 0 if I could. Setup Bosch warranty visit back in July for a minor part on the silverware rack. Never called me back or followed up with me. Called him multiple times over the next few months and said he didn't get the part yet. Mind you it should be his job to follow up with me and keep me informed of the part. Left him multiple voicemails with no call back. So then I started texting him with no answer what so ever. Still almost 4 months later still don't have the part. Had to call Bosch about the situation which they set me up with a new company which stated they would have the part in a week!!! I rarely do not get that upset at people but this situation was very frustrating. Do not waste your time with this company!! Unprofessional and unreliable!! read more

0 Stars. Company has been unresponsive since Derek's initial visit for Bosch warranty work. He told me would order the parts, but he will not answer the phone nor return any of my messages. Stay away from Appliance Luxe. read more

Our Bosch dishwasher had a recall that required repair. We were given the names of 3 people who were approved for the repair. After reading the reviews of the other 2 companies, I decided to go with Luxe, even though they didn't have any reviews (I mean they can't be worse than "I wish I could give them a 0", could they?) I'm so glad I did! On my initial call I spoke with Derek who told me he would immediately order the part and call when it came in. Less than a week later he called to schedule an appointment (same day if you can believe it!). He was at the house on time and was great with our 2 big (and overly affectionate) dogs. He was friendly and got everything done quickly and cleanly. I've kept his card in case we need repair of any future items. read more

STOP and READ and RUN !!!!!!!!! be aware and cautious with this company . I had called Thermidor appliance for a issue regarding a microwave. they recommended to use this company appliance luxe for the repair of my microwave. The owner came to my house to look at the microwave and see what needed to be done my microwave and oven were a single unit and he ended up having to pull it out while doing this for this repair it cracked and damaged one of my cabinets in my kitchen. Then he started by saying that whoever installed my kitchen cabinet completely did everything wrong. I told him that he needed to repair the damage crack cabinet face that he had done this was a two-man job and not a single person. He ended up sending some people to my house which were rude and they try to just glue the cracked face of the cabinet. I told them that this was unacceptable and they needed to rebuild the front face not just glue it. He tried to send them a second time to do the same thing and they both gave me attitude and with profanity at the end found out the owner of appliance luxe was telling them just to glue the face of the cabinet. I told him I needed his insurance information and he refused to do that later found out but there is not even an office he works from home called Thermidor also to complain about him. I don't think he even has insurance people need to be aware . In the end he refused to fix the damaged cabinets provide me with any insurance for the repair that I had to incur all expenses to replace the whole front of my cabinetry in my kitchen that was brand new. read more

Derek serviced my Subzero Refrigerator, basic cleaning. He then told me I needed a new icemaker. I went ahead and trusted him to put in a "new" icemaker. When I left a message to get a receipt for the "new" icemaker, I got an invoice that showed $400+. No description of what was done and no response as far as warranty. I called within 2 months of the service to say the icemaker was going crazy..either making too much ice or not enough. I also had problems with the way the freezer door would not close, because of the icemaker. Derek said it would be a $100 service charge to come out. SCUZE ME!!! Do I feel ripped off??? You bet. I have nothing to prove that I purchased a "new" icemaker. Derek will not respond to my request for a proper bill of sale that shows what I purchased and how long it is warrantied. He was recommended through NEXTDOOR. Caveat emptor! read more

Derrick takes exceptional care to make sure that his work is done right. He arrived when he said he would, and kept me informed as to status on the repair . When you go grocery shopping and it's a 107 degree day and then you come home to a broken refrigerator, you just need someone to fix it, and he did. He is worth the price, great service. read more

I have a brand new Bosch dishwasher that needs warranty repair. Bosch Repair Center gave me a list of 5 local authorized repair shops to set up the service appointment. After reviewing the other 4 repair companies reviews on Yelp, I decided to call Appliance Luxe as the other companies all are 2 stars rating and have bad and negative reviews. Derek from Appliance Luxe answered my call right away and he was able to come at 10 am the same morning. My property manager met him at the house. He was on time and professional. He took care of the repair very expediently. He was very thorough by running express wash to make sure everything works smoothly. I would highly recommend Derek, Appliance Luxe. Thanks for the excellent work. read more

My husband and I live in Lake Havasu City, Az and, because of our location, found it difficult to find a certified technician to come to our home to repair our Thermador freezer that had stopped cooling a few days ago. I called a few companies located in Las Vegas that were on the Thermador approved repair list but they were not willing to make the drive to Lake Havasu to repair our freezer. Then I called Appliance Luxe (also on Thermador's approved list) and talked to Derek. Not only was he willing to make the drive but he was glad to do it. He asked me some questions over the phone and then mentioned a few things that he thought might be the problem. He arrived this morning, troubleshooted the problem, installed the necessary part and our freezer is working again!! All in less than an hour!! Derek is knowledgeable, thorough and very fair with his pricing. We will definitely use him again if we have another large appliance problem and highly recommend him to anyone looking for a knowledgeable, competent and honest repair professional. read more