Their lifetime repair warranty stipulates that you personally bring your washer into their warehouse to be fixed. This seems clearly intended to negate or nullify, in practice, the purpose of said warranty, as the cost and effort of bringing such a device to such a location would negate whatever savings you might otherwise receive. I will concede we should have caught this in the contract ourselves but who would reasonably expect a business to behave in such a manner? Do not shop here. The only reason why anyone feels comfortable buying pre-owned is because they presume any such warranty will mitigate the chances of the machine being a lemon/breaking down soon thereafter. In our case it functioned properly for less than a year. read more

The products are attractive and work well when installed, however in particular I purchased a freezer and it has failed twice already and getting them to provide warranty service is a waste. I have lost hundreds of dollars worth of food in these failures mainly because getting them to send repair is like pulling hens teeth. read more

Failed to honor their warranty on clothes dryer. Shortly after buying clothes dryer and having them install, dryer quit working. There was a problem with my electrical panel which I then had replaced, but the dryer still didn't work, full of wet clothes, had to go to laundromat. Made multiple calls to Kevorick (salesman) at store- he quickly reported it to the parent company but nobody came. He kept trying hard for me, but I finally had to hire an outside appliance repairman. He "changed heating element cut off fuse. Put brand new temperature circulation used for heating element." He left it working OK, but shortly after it quit again. He came back and this time found that when Appliance Mart originally installed it in my house, they didn't tighten the screws on the electrical cord down- the cord arc-ed until it burned off one of the eyelits and the attach assembly. Had to replace cord and assembly at my expense. Buying from these people turned out to be a major mistake. The product was faulty, and they did not honor their explicit guarantee. Kevorick tried, but the company itself is a major rip-off. Don't waste your money and end up having to pay for repairs like I did. These people ought to be ashamed. read more

The appliances look good at first, picked a refrigerator missing a crisper cover ,assured they would order one and install it, I was calling quite often to see if the part arrived, aside from that the delivery guy scratched some paint off on my porch, a day after the delivery I didnt know it came with company (roaches),so I had to spray my home, told Ray about it (and he is so helpful always wanted a chance to make it right) a few later he showed up at my home with a 'special bug spray' and the missing item and low and behold it was the wrong item, the uninvited guest that tagged along with the refrigerator was less but still some remained . But good ole Ray offered to make it right, this has been ongoing since early June , here we are in Aug ,and I finally told him come get that roach motel I'm done .. OH and he had to get a outside real maintenance person to fix the ice machine and change a device since it wasnt getting the freezer cold. He told me wait 24-48hrs after installation for it to get cold.. I waited 72 hrs and still waited for it to get cold so after another friggin call thats when he sent out the repair man . Talk about senior abuse .. Anyway I was more than patient with them and rode back to his store and good ole Ray still wanted to make it right, until the conversation got heated and I said either come for it or it will be on the curb, I'm too old to play games and he even threatened me with a lawyer .. LMAO .. anyway DO NOT SHOP HERE..I found another place brand new appliances , reasonable prices and excellent customer service .. no one trying to pull a fast one on the elderly ... read more

Bought a washer and dryer set less than a week ago. When delivered i tried to wash a load of clothes. Water never fills up and is always around 6 inches below top of clothes when even doing a half load and washer set on deep water setting. Reached out and they sent someone out and said it was working fine. Asked to return it because it is complete garbage and does not clean my clothes and was told all sales are final. Be very skeptical spending money here. Videos show water level and top half of clothes not being washed! read more

Bought a used Samsung washer for $320. Couldn't get rid of tiny pieces of brown debris. I showed them what was caught in the dryer filter. They gave me two commercial grade washer cleaners. They didn't work. I went back to the store and offered to pay an extra $100 to swap the unit out. The manager, Ray, gave me a washer costing $100 more...for free! This was old fashion customer service at the highest level! A special shout out to the delivery tech, Mr Gill. This is a company that knows how to treat their customers. Ed R. read more

these people will rip you off!! I was a 2nd time customer and went in to buy a washer, dryer, and stove for a future home I was buying that did not have these appliances. I paid for them $974.00 and had them delivered to my present home before moving out of the county. Well the sale of my home fell thru, so the sale of my future home fell thru also, where I was moving these appliances to. They sat in my dining rm. for 1 wk. and I went into the store to ask to return them and get a refund, since I was no longer moving away and did not need them in my current home. I was told by Elizabeth the manager that it would be a week before they could come and pick them up, which I would have to pay for, of course. Well I wanted my refund sooner, they also told me they would charge a 10% re-stocking fee. I asked why? Because we have to make sure you did not damage them in any way. I told Elizabeth the manager, they were never plugged in, never used. I have appliances in my current home, they were going to be moved to another location and they have not been touched, since they were delivered to my dining rm. in my current home. Well, she said that is our policy, so I lost over $100 just to return these appliances!!! I returned 3 fans to Lowes and got a full refund!! I returned 2 toilets in boxes to Home Depot and got a full refund!!! So, I called the delivery man personally and asked him to pick them up the next business day, Monday, and I paid him cash, and he brought them back to the store so I could get my money refunded sooner than 1 week later. Appliancemart is a crooked business, taking advantage of Senior Citizens, like Myself, taking money I could not afford to lose after just losing the sale of my home!!! STAY CLEAR OF APPLIANCEMART ON BLANDING AT WILSON IN JAX!!!! read more

This place is one of the better refurbished appliance stores in the area. I'm normally not one to write a review but in this case I'll make the exception. Elizabeth is the sales representative at this store and she is the friendliest person I have ever met (not sure why other reviews have her as a manager as she's never been a manager at this store). She is not only knowledgeable about the appliances, she makes sure to keep everything you're buying within your budget. She personally assures you that every machine is in working condition and tells you that every appliances is tested and will even test the dryers and stoves in-front of you. She even has the refrigerators plugged in to show the us (customers) that they work! I'm not sure where the other reviewer said that they were not told about needing to bring in their appliance to get it worked on if you picked it up as the information is listed right on the receipt. AND the representative tells you this information as well. We went the route of having my stove and fridge delivered. We've recommended this location to all of our friends. read more