They stand behind their work and honor their warranties. We had a recurring problem and Ron the technician came back and fixed every thing ok! read more

This is one of the most fair, honest and prompt businesses I have worked with over the years. A customer focused approach that enables you to know that your best interest in mind. Highly recommend. read more

Replaced icemaker in our 2 year old GE refrigerator freezer. Technician was on time, knowledgeable and business like, Will use this service again. Just wish GE made a better refrigerator. Our previous GE lasted 26 years! read more

We have used this company for many years in the past, for refrigerator repair, dryer repair, washer repair and have been very happy. Good work at reasonable prices. So when our dishwasher stopped working mid-cycle we called them. This is the first time we have felt "ripped off." It costs $255 for a 10-minute job to replace a $10 fuse (for which they charges $65.50. Very disappointed. read more

James has always been so helpful with our repair needs and does it with a smile! We've received responses within the hour and as a busy mom with a hectic schedule, I appreciate the prompt work. Definitely recommend! read more

I requested a washer repair and had a response within the hour. 123 Appliance Repair was able to fit me in the very next day and completed the work in a timely manner and for a great price. I appreciate the help. read more

Awesome customer service. James is super knowledgeable, honest, professional and great communication. I called in with a question about my refrigerator not cooling properly. It's older and in need of replacement. Instead of charging me a service fee and a whole lot of money to fix it he directed me where to find one and save a ton of money until I get a new one and a kitchen remodel next month. Very refreshing having someone honest on the other line that isn't out to make a quick buck. Thank you James!! read more

Made a call early Friday afternoon about our refrigerator's diminishing cooling capability. They agreed to come by our home first thing on Monday morning...which was fine with us. James Smith showed up on schedule and within 5 mins had the problem diagnosed. He went to his truck, found a new fan and motor and had it installed in 20 mins. Put everything back together neatly and cleanly. James has 40 years of appliance repair experience. Clean cut, respectful and knows what he's doing. I'll be calling James at 123 next time I need help with an appliance repair Jim A read more

I was so pleased with the service I received from James. He was very knowledgeable with what was wrong with my refrigerator. He pin point the problem and fix it. He was courtesy and polite and over all I was pleased with everything and would definitely refer 123 Appliance to others . read more

I will definitely use this company again, they were punctual, professional, and very speedy with the move. The furniture was moved and discarded as requested. read more

I've used 123 Appliance Repair a couple of times in the past with great results! This time I submitted a service request on and issue with our gas cooktop. Quick response from James and he asked me to check a couple of things and call him back. Sure enough, his recommendation fixed the issue and he was happy to be of service over the phone. These guys are great and get my recommendation whenever I get the chance. Thanks, Steve read more

I once used 123 Appliance Repair (James Smith) to replace the hoses connecting my washer to the water supply. As required by my HOA as a community project. He kept asking me if I owned my home or was I renting. I thought that was a weird question but I told him I owned my home. He then neglected to put the hoses down the water shoot and just moved the washer back in place in front of the hoses. The next day I washed a load of clothes and - of course - the water flooded my upstairs and my downstairs ceiling! He was unapologetic and unconcerned! I had to battle my HOA for months to get it addressed. Then because I traveled for work, my downstairs ceiling remained gaping and open for more than a year until I could get everything repaired! read more

Honest company. They offered a suggestion for my refrigerator ice maker instead of charging me an unnecessary service fee. I'll definitely use them again! read more

123 Appliance provided excellent service repairing my professional Jenn Aire range/oven. James had the needed part on the truck. He replaced the igniter quickly and for a reasonable rate. Very professional. The oven works great. Thank you 123! read more

Always great service! This time it was the ice cube maker, not working. All fixed! Just a service call b/c honestly he didn't do anything more than what I'd done already! But it's working now and making lots of ice, so I'm going with it! read more

I filled out the service request online for a washer repair. Then called them a few hours later just to make sure they got it and that I was on their list for a return phone call. Never got a call. Waited a week I called another service company. read more

This is a great company. I have had 2 services calls in the past couple of months and was very pleased. The service was timely, the repairmen were courteous and very efficient and the cost of the service was very fair. If you are looking to support a local company and want people you can trust, then call these great folks at 123 Appliance Repair. read more

very professional. Encouraged me to contact the GE manufacturer to see if my compressor was still under warranty, using model # inside the refrigerator. it was, and my compressor was replaced free of charge! Thank you to the technician - I would never have thought to check to see if compressor was under warranty! read more

We've used 123 Appliance Repair a few times already for our rentals. I can't recommend them enough! Fast and reliable service with reasonable rates... And, very HONEST! They'll let you know if it's even worth fixing over the phone instead of wasting your time and paying a trip charge. James always calls back when a ticket is placed and Ron communicates the issue real well. Both are great to work with! read more

Quick to respond. Quick to schedule an appointment. However they do not honor booked appointments and do not show up. Use this company if you want to take time off work to wait for someone to not show up. read more

Jermaine Arnold was very professional even down to the arrival time and how far he was away. He broke everything down so I would be able to understand, in explaining what he was doing today and what we would need to assist us better in the future. I wish we could use his services for the entire process. Dryer is so much better read more

A special company. Came out to look at our Kenmore refrigerator. Compressor was running but not cooling. He explained years of problems with the LG compressor in some Kenmores. They will not work on them. Then the surprise ... no service call charge. I would call them again. read more

Fast, professional, and the fridge is fixed! I emailed them for a quote, they called me not a half an hour later and were able to go to my apt that afternoon to determine the cause of the leak. The ordered the part and it was fixed the next day. Would definitely recommend! read more

James and team are timely and thorough. Even told me once not to fix my washing machine again and just get a new one. Always available at least next day. read more

I used their online fast quote to request a quote to repair my washing machine on 1/10/2020 about 8:00 pm. The only responce I received was that they would contact me as soon as possible. It is now 1/13/2020 at 11:30 am and I have not had any response from them. Would not recomend them based on this experince with them. Robert Faulkenberry Rock Hill SC read more

I had an appointment scheduled between 5:00 - 8:00 PM today. Finally at 7:50 PM I called to see if they were coming. I received a call back from Roger saying that his van had broken down and he couldn't come. You would think that he could have at least called to tell me that instead of letting me waste 3 hours of my time waiting. read more

All I can say is wow! 123 Appliance Repair is a lifesaver. We had a couple issues with our refrigerator at our rental, but no fear James is here! James was amazing in helping us with our repair. He was punctual, knowledgeable and all around a great guy! Glad we happened upon this company and hopefully we don't have any issues in the future with appliances, but I have no worry that they will be fixed promptly if the time comes! 10/10 read more

I recently had a grease fire in my new Frigidaire oven while broiling a bacon wrapped filet and the oven over heated and cutoff. It was showing an F10 error. I just knew that I had totally fried my oven and knew I would need to either have to buy a new one or have a very costly repair. I saw a post on NextDoor about how awesome 123 Appliance Repair is so I sent an online request with my issue. Within 20 mins, I received a call from James Smith. He advised me to go turn off the breaker and leave it off for about 30 minutes and then turn it back on. Happy, Happy - my oven works!! It was so kind of him to walk me through this. If I ever have any other appliance issues, James will be the first person that I call!! read more

This company is very dependable. We have called on them now about 6 times and they are very responsive, efficient, and professional. Excellent communication and quick problem solving. Have not checked prices vs competitors -- seem in line. First rate service; James is the technician who has come each time; he is terrific. read more

For the record, don't ever use 123 Appliance Repair. Terrible customer service. Unwilling to fix issues their repairman causes. Had a good experience with the technicians the times I've used them. They had to be call back about a year later for the same issue and upon this repair, the water line to the refrigerator leaked. This caused some damage to the drywall behind the unit and the hardwoods under and around the unit. They are completely unwilling to repair the damage they caused. read more

Worst company do deal with. DO NOT USE! Very inconsiderate and rude. I had to wait a week to get an appointment and the day of, I had to customize my schedule to be available. I asked them to give me 20-30 min leeway time so I can meet the technician, and she said she would. I wait and wait the whole day for them to come. No one one showed up in the huge block of time they were supposed to come! Finally at the end of the day, I get a call that he is 5 min away. I told them that I need at least 20 min to drive there. I jumped in my car and rushed over only to find no one there. The company said the tech didn't want to wait even though they knew I was on my way. They ruined my entire day by not showing up when they said they would, and failed to give me enough time to meet them (that they knew I needed) and they can't wait a few minutes???? THE BEST PART: the lady said they would be canceling my request and they wouldn't be rescheduling! I read other people's reviews and now I know why. PATHETIC COMPANY! STAY AWAY!!! read more

123 Appliance Repair answered me call within minutes, and came to assess the problem right away. A part was ordered and it was installed the very next day. Ron Salmond was knowledgeable, efficient, professional, informative and polite at all times, and my refrigerator is up and running again. I have never had a bad experience with this company. read more

Fast, professional, but they overcharge. I have two refrigerators. When the compressor relay went out in one, 123 Appliance charged more than 2.5 times what the other competing service charged to replace a $40 part (online) in less than 20 minutes. I don't plan to use 123 Appliance again, despite their A+ BBB rating. read more

Were able to come out same day I called. Had parts on truck. I had an ice maker that was not working. James is a knowledgeable technician that explains what the problem is. I had a water filter cartridge that had not been replaced. This will effect the ice machine working properly. He replaced the ice maker motor and capped off the filter cartridge since I already have a entire house water system. Watching him do the repair convinced me that I made the right decision to not try to replace it myself by watching a youtube video. read more

I have used 123 several times now on several different appliances. I cannot recommend them high enough! Always professional, always quick, on time and always fixed the problems I had. I will not call nor use anyone else. read more

Within two minutes of texting 123 for a quote, they called me. The technician, Ron, called me within 10 minutes of that call. He worked around my schedule to come fix our refrigerator. When he got to the house he was professional and explained everything that was happening. He was finished within 45 minutes. Very reasonably priced. Very happy with this company! read more