I could not possibly begin to accurately describe my satisfaction with Adams HVAC. The salesman (Auston) was sharp and knowledgeable regarding all things air conditioning systems and needs. The team that came out for the installation could not have been any better. Adrian, Mike, Wilmer and Carlos were all very polite, hard working and individually very skilled in the process. They were very quiet and definitely very tidy. I can't find one thing that I would not be satisfied with regarding the installation. Adrian was very helpful and understanding. He knows his stuff! I would recommend Adams HVAC again and again. I have had business with them since approximately 1992. I wouldn't wish homeowners having their AC units go down, but if they need to be replaced, call Adams. read more

This company is a complete fraud. They upsell options such as Zoning which was sold to us by " Marco Ferreira" for $1300 and it never worked. So this Zoning option upsold by the so called Comfort specialist Marco was a complete money grab and it was like throwing down money down the drain and into the coffers of John Adams. The extra work and the delay in installation was because of change in furnace a decision made by Adams based on non availability of the agreed upon unit at the time of install and the lack of accurate measurements by their comfort specialist - Marco-- all of which was their fault. They could have pre ordered the agreed upon unit or measured the attic space correctly. Somehow Adams takes pride in extra work they did which was a direct result of their own incompetence and lack of due diligence before the installation. I was never happy with the delay and was livid during installation and had expressed my frustration to Marco and installation team and even spoke with the service manager and expressed my displeasure the day of the installation as we had to sleep in the home without a functioning AC . So Adams and their installation team could not fit the unit in the attic space since they didn't know how much space was required for the unit and who was responsible for measuring the Attic space prior to install - one MARCO FERREIRA !! This is like the left hand doesn't know what the right hand was doing.. If Marco had measured the Attic space correctly than the delay would have not happened and also there was no need to reconfigure the attic space and extra work Adams seems to take a misplaced sense of pride.. So you don't do the due diligence and prep work and that causes the delay and result in doing the extra work and customer not having a functioning AC overnight and somehow the business takes pride in this botched installation.. Bravo !! So Marco or team who is responding to the review conveniently leaves out the detail about not measuring correctly the attic space and prep work that could have prevented the extra work and delay all of which was their own fault and doing... They also overcharge way more than average price for their service contracts and find certain parts such as Air Switches etc that needs to be replaced and overcharge for the installation. I will not recommend this business to anyone in Charlotte as there are plenty of honest HVAC providers out there. read more

Good company! On time/ very nice technician ( Chris). They come out on Saturday on Sunday. Second visit no charge. Knowledgeable. Great attitude. We just moved into the house/ our heat pump had some issue/ He fixed everything and charge only $89. He come to my house twice. Thank you so much Chris. read more

I called on a Sunday morning looking for emergency help with my AC. The person that answered sounded drunk and wasn't helpful. He said "I don't think I'm going to be able to make it today" w/o even asking where I was located and then left it at that with a long awkward silence. Then he asked me to send my address to some phone number and said he might be able to make it after his last call. Honestly the guy sounded drunk and I didn't want him in my home. read more

We needed a new HVAC in our townhouse and this company had the most competitive bid. They had several delays which was annoying in summer but they did a good job in the end. We went with them based on price. read more

A consultant came to my home to replace my HVAC and I was very pleased with what Adams had to offer. Their prices are very competitive and fair. I decide to go with Adams after getting quotes from three other companies. Their sales consultant was the most courteous and professional out of everyone that came out to my house. He treated my home with respect, he put on shoe covers the moment he got in the door, he even took time to play with my two dogs while he was out in the yard taking a look at my air conditioning unit. The installation was done in a timely manner. The two mechanics I had out at the house were very polite and did a fantastic job. I believe one of their names was Danny, he was excellent. I hope that I don't ever have to go through this type of purchase again, but if I do I will make sure to give Adams HVAC a call! read more

Adams Heating & Air Conditioning - My new system! - Heating & Air Conditioning/HVAC Near Me - Charlotte, North Carolina

The office was very kind and courteous I called them at 8:00 that morning and by 9:30 the repairman was here to fix my heating system. He had it up and running in just a few minutes and all it cost was an $89 service charge call. He didn't try to sell me anything extra and I really appreciated that! They will be my go to heat and air company from now on. read more

We had two AC units in need of replacement. So, we called three companies to get quotes. Jim from Adams gave us a much more thorough description of the work that was needed, and the price he quoted was very competitive. The thoroughness of his quote was ultimately the deciding factor for us when we went with Adams (incidentally Morris Jenkins wouldn't even come out to the house, but just gave us a rough estimate over the phone which completely disqualified Morris Jenkins in our minds). The majority of the work took place over two days for two units. The crew stayed until everything was done properly and took care to wear shoe coverings to help avoid tracking in dirt. On final inspection day, Jim himself came out and helped complete some unfinished labor and arranged for the inspector to come out. In our case, the inspector (maybe he was new?) misunderstood the scope of the work that was done and mistakenly failed us on the inspection. Jim tirelessly worked with the county to get them to correct the inspector's error. In the end, the inspector passed the work done, and we were good to go. The Trane units work spectacularly and much better than the original Lenox units ever did. I highly recommend Adams and plan to call upon them for any future HVAC needs we may have. read more

My AC went out last night so I called Adams Heating & Air Conditioning this morning. The repair man was came out this afternoon and had my AC up and running in just a few minutes. They are a very dependable and honest. It was a simple fix and cost less than a $100. This is the second time I have use them and they will be my go to company from now on. When you are a widow and living on a fixed income and something like your central air stops working, it is nice to know there are companies that you can trust. Alice read more

I live in an apartment complex and this past winter my HVAC unit was really bothering me as I would wake up in the morning with a really try mouth. My eyes were also watering and I knew it wasn't from my allergies. I wondered if it was my air filter. I can't remember the last time it was replaced. I called my complex and they would not replace my air filter as they said it could only be replaced once a year. I was referred by a friend to call Adams. I worked with Marco and he was able to come to my apartment the same day. He took a look at my system and I couldn't believe how dirty the filter was! It was disgusting! He was able to replace it. He even walked me through the process and showed me this spray he put on the filter to help avoid dust mites getting through to my heating/air system. As a girl knowing nothing about HAVAC units, Marco made the process simple and made sure I understood everything he was doing. Next time I need my filter replace I will immediately call Adams. read more

Geez Louise. Talk about a lovely customer service department. I called them up asking them to give me a second opinion quote that could have got them potentially thousands in business. But the service lady who picked up the call was adamant that she would be charging $89 for each unit. Long story I have 2 units and both have different problems. I know what the problems are because I have written quotes from different companies. All I wanted was a second opinion. In spite of explaining this to the lady there she was adamant on charging the $89 fee for each unit. I offered to pay her for the one because paying for two is ridiculous but she wouldn't listen. If this is the level of support before doing the work you can imagine how it would be after or during work. So much for custome r support. Update 3/14/2016: I have received an email from the owner. It was a very courteous email and I am impressed that the owner actually reads these feedbacks. I gave him my feedback and upgrading my review from a 2 star to 3 star. The interaction with the customer service department did leave a bad taste in my mouth. read more

My AC fan stopped working on a Saturday night rendering my AC useless. Called around the city for help but most HVAC Companies couldn't make it out until late Monday or later in the week. Adams picked up their phone early Monday AM and had a tech on sight to inspect the issue within 40 mins. The issue was fairly simple, and I needed a new capacitor. The price for the repair was a little on the medium/higher end according to online research. Really at the end of the day, the repair was fairly simple (10 mins) and the part is an inexpensive one (according to the internet) but the tech made sure the problem was fixed and was very professional and responsive so paying a bit more than market rate for a smaller repair wasn't that big of a deal. This seems to be an honest and trustworthy company that isn't trying to "sell you" anything... just fix you problem and address you concerns. read more

I can't say enough good things about Adams! The entire process from sales to installation was customer-focused and top notch service! I'm a first-time home buyer and the HVAC was my first investment in a repair/upgrade. My unit was failing six months after buying the house and the service technicians mandated by the home warranty were lacking in customer service and unable to solve the problem. When it was finally determined that my system needed to be replaced with a bigger unit, I left the home warranty service provider and started my own research. I compared quotes from four different companies. The sales consultant I worked with from Adams, Marco Ferreira, was so knowledgeable about my technical issue and beyond helpful when it came to choosing a complete new system. I had a lot of questions with this being my first home and first HVAC experience. Marco never tired of answering my questions and did a great job educating me on brand reputation and models for my options. His communication was professional and prompt - something I valued greatly after weeks of unsuccessful service technicians before Adams. He was conscious of my budget and very thorough when we discussed price, not only of the system, but the whole process. I was pleasantly surprised when he stopped by my home to check in on the install (even though he's not a service guy) - that's great customer care! The service team assigned to my project was led by Juan and I'm so thankful! He was polite, friendly, and always stopped to answer my questions when I was observing the work! He ran into messier ductwork than expected while working on my home and never hesitated - he simply tackled the project with the same focus on quality and timeline for completion! His team cleaned up nicely when they were finished and I feel confident the install was performed with excellent care because Juan is very knowledgeable about HVAC systems! Even after the install, Marco checked in to help me learn about my new thermostat and talk to me about energy efficiency and regular maintenance. His knowledge and friendly, professional attitude made this horrible experience as smooth as it possibly could've been! Highly recommend! read more

Our house has two HVAC system's consisting of two heat pumps and two gas furnace's. This type of system is more expensive to install initially, but is considerably more cost effective in the long term, with lower monthly utility bills. So, when I originally installed this system, I consulted with Adams Heating and Air. They did a fantastic job, very fast, neat, and I could not have asked for a better installation. The result is a HVAC system that provides great comfort in all seasons, with very affordable monthly utility bills. We have an annual maintenance agreement for the systems, and have yet to have any problem with the equipment. There are many HVAC contractors in the Charlotte area, and I am sure any range of pricing can be obtained. However, the initial installation and pricing is not the only factor to consider when making a decision of this type. Where is the 'low priced' contractor when the equipment breaks down? Who does the home owner call? My recommendation is to choose a proven HVAC contractor with almost 70 years of experience. read more

We needed some maintenance on our air-conditioner so we decided to call Adams. Marco came out to our house and evaluated our situation. He was very professional and seem to know exactly what we needed. We highly recommend calling Adams if you need anything with your HVAC system. read more

1st Time using Adams and great experience. My Duke Energy audit suggested I had an issue with one of my two heat pumps. Called Adams and they came out that same day. Quickly diagnosed that my thermostats were both set up incorrectly, and had been for the past 4 years. My prior HVAC companies had all missed that. He checked both systems and reprogramed all the thermostats. I will be using them again this spring and fall. read more

I have hired this company twice now. I have had nothing but exceptional customer service from them and is why I have brought them back out to look at my HVAC system (two years apart). Joshua came by to diagnose during below freezing temperatures that caused our system to go haywire. He spent ample amount of time to ensure that the unit was indeed working as it should and gave a few suggestions for what we could do to help keep our system running as efficiently as possible. When asked about replacing parts, he recommended a solution that would help keep our unit operational and not break the bank for what I originally thought was a necessary fix. Before he left he also helped replace the filters. He was very personable and friendly and even petted our dog on his way out. Would definitely use them again for a 3rd time if I have to (but hopefully not). read more

Adams A/C is a rip off company that prays on customer lack of knowledge rather than honesty!! Don't call them unless you want to pay triple the going maintenance rates. Here is my experience... Keep in mind that I had an active service contract with Adams which already cost me $250. They diagnosed my A/C problem as a broken fan motor which retails for $120 and takes about 15 minutes to install. Their quote was $980.00 to fix it!!! After asking them to recheck their quote with the manager and reminded them that I had an active service contract, they confirmed the quote as $940 after graciously giving me a $40 discount. On my iPhone, I showed them that average nationwide for to fix the problem was around $400. So I paid their $85 service charge for the diagnosis and told them NO THANKS! The next morning, I picked up the fan motor at a local vendor for $120 and it took me 15 minutes to install it. I saved $760 but still got ripped off for spending $250 for a worthless service contract. This company SUCKS!! read more

Our central air unit was not operating properly so we reached out to Adams HVAC and they had Marco on the scene within the next few hours. He gave a descriptive detail of the problem and fixed it within the hour. Marco gave us 5 star service! I highly recommend calling Adams. read more

Corey (the technician) came today to service our unit. He was very professional and courteous. He trouble-shooted the unit and installed what it needed and it now works like new. Thank you for outstanding service !! read more

I would never deal with this company or ever purchase a Trane heat pump again. Turned out to be a huge mistake, a sorry response from Adams, and a piece of junk unit. Bought my house new and for 18 yrs had a Carrier heat pump, which never gave me any problems but wore out and needed replaced. I was fooled by ad's talking of buy a Trane and get the best. You might pay a little more but you'll have the number one brand unit. First error was buying from Adams. Two weeks after purchase broke down and called Adams, who promptly told me it would be three weeks before they could get out. What? I just paid $3600 bucks for a new Trane heat pump. Oh, well Adams says, you didnt purchase a service contract from us so you're no more than any other customer and the wait is backed up three weeks. Unreal so most definitely regret and would never recommend Adams. According to another company, Adams company serviceman left me with improper installation concerning the lines, or hoses going from the unit to underneath my house. Improper install should never happen....IF YOU'RE DEALING WITH A PROFESSIONAL COMPANY, which evidently I wasnt. I'll never deal with Adams ever again. So, a year or so later, the capacitor goes bad, and its replaced. Then the next problem, the compressor went bad and had to be replaced, thankfully still under warranty but oh, yes, charges to process the warranty claim. Rip off Trane company. Now, this past weekend, the condenser motor seized up and cost me out the yahoo to have replaced. Bottom line, never buy a Trane brand heat pump its a piece of crap I think assembled in Mexico, or some of it is at least. Deal with Adams if you care to be treated like crap by not purchasing a service contract. Lesson as usual, live and learn by experience. If there was a zero rating thats what I'd give Adams Heating and Trane heat pumps. Biggest mistake I made was not buying another Carrier unit. read more

I have been using Adams for about 20 years, for service. They have installed 2 heating/cooling systems for me. One was particularly difficult due to the age of the house. A couple of other companies I interviewed didn't even want to mess with it. Jim (the GM) has worked there since he was 18. Stability in an industry that has a decent amount of turnover. read more

DO NOT USE! I can't believe I have to award them one start that's TWO more than they deserve. The only reason why I called them, was because I thought I had in the past. Not the case. I live on the west coast and needed someone to fix my ac unit for a tenant in Charlotte. Adams heating and ac sent someone out to diagnose it, called me to ask if I wanted to fix it, to which I obviously said yes, that's why I called them in the first place. Next thing I know, my tenant is calling me, screaming at me for "rejecting having the unit repaired," threatening me with lawsuits. I called Adams and said WTF?! No one ever called me about anything after I said to go ahead and fix it! So they came out, fixed the unit, billed me full price for everything and then some. Thinking it's over and I'll never have to deal with them again, they call me a week later, after never sending me any work orders or receipts despite me asking for both on several phone calls AND emails, and they have the audacity to say they "forgot" to charge me $115 for cleaning the unit and that will now be a separate charge that I have to pay. This company is on something, AVOID AT ALL COST!! read more