My dryer went down last week... not a good week. I figured I would try to fix it myself since I've done things like this before. I went on the APP website and I reached out to tech support. Excellent customer service, very helpful and knowledgeable people. They guided me through the troubleshooting process, and we found the culprit... the thermal fuse. Loved the patience they had with me. They gave me the part number, I ordered the part on their website (Great value), 2 days later and the part was at my door (Really fast delivery.) I was able to finish the DIY project without breaking the bank, dryer works, wife is happy, everyone wins! Definitely recommended, they have various warehouses everywhere and they ship across the US. Perfect! read more

Appliance Parts Pros - Appliances & Repair Near Me - Cleveland, Tennessee

My washing machine was giving me issues. I had to troubleshoot it asap. I didn't want to call for repair service since I love to fix things on my own. I called APP (Appliance Part Pros). Their tech support helped me troubleshoot my washer and find the part number that needed to be replaced. All it was was the fuse! I ordered the thermal fuse replacement on their user-friendly website. I am super happy with the overall service! I will for sure be using them in the future and recommending them to all my family and friends. 10/10 stars would recommend!! read more

This place is basically a front end that forwards your orders to a regional warehouse. They do provide some good videos but once they forward the order they don't seem to consider it their problem. You'll learn all you need to know by googling their location address. In my case an in-stock part they said would ship on Monday and arrive on Tuesday is at least a week late. Couldn't cancel the order on Tuesday when it hadn't arrived as promised. Couldn't cancel when I waited 20 minutes on the phone to talk to an agent who claimed it was shipping that day. Couldn't cancel on Friday (20 more minutes on hold) when it still hadn't even been shipped And as for their return policy? Have fun because you will not be refunded the original shipping AND you'll pay for shipping it back to them. And perhaps a coincidence, but I rarely provide my actual credit card number when placing an order, and the day after I called their customer service is when I had found fraud charges for over $1600 placed on the card I used for the order. EDIT: I gave one star back because the order did finally ship shortly after my second phone call. I know shipping and distribution issues happen, but giving out false information is inexcusable. At a minimum they should have offerred to cover return shipping because it was THEIR mistake. That way I could have and would have gotten a part next-day shipped read more

I was looking for a cooling fan replacement for my refrigerator in the rental condo and guys had a part that I needed in stock. They suggested to get a better quality part so it can last longer, with more warranty on it and the value on it was pretty good compared to other sources. Besides that it was in stock which meant that appliance was fixed on the same day instead of waiting for weeks. Next time I'll need a part, I'll check with them first 100%. Thank you for fast and reliable service. read more

Order an oven thermostat. They were more expensive then others, but got it to me when I needed. The part was defective. I had to source one locally, as the oven had to work the next day. Appliance Parts Pros refuse to refund the purchase. They do not stand behind the products they sell. Zero customer service. Buy elsewhere, for less. read more

Over priced for parts and delivery charge. $12 to deliver a part that weighs 16 o.z. No option to select another delivery. No replies to emails. Only positive is you can get hard to find parts but you pay thru the nose. Do more research and find another supplier. read more

Your how-to video's on Youtube allow me to fix my appliances by myself and your parts prices are equal or less than the manufacturers.

Easy ordering, fast service, reasonably part cost, and exceptional packaging. Trustworthy & reliable. What drew me to your business was the website. I do not have much knowledge with appliances and the site made it helpful for me. I quit viewing other sites and ordered here. From there, every department successfully made a future customer and will recommend whenever possible. read more

Made an order with AppliancePartsPros Made an order with AppliancePartsPros, a short time later i decided to upgrade the order from the one part to the complete assembly for a dryer heater. Called and cancelled the first order a few minutes later and placed the new order. They never cancelled the first order or let me know they were not going to cancel it. After 1 hour on hold I was informed they will only refund the part, none of the shipping either way. I will be purchasing parts from other companies in the future. Poor communications and customer service. Date of experience: July 28, 2025 read more

Yeah so heres the true reviews of this company. Not what they put on their website. Total scam!. I ordered a part from them and they sent me the wrong color. They made me pay to ship it back and I still after a month have not received my refund! When you call they dont answer or call you back. AVOID these people. Theres more reputable companies out there! read more

I just had a great experience with AppliancePartsPros. My LG dryer was broken. It started making a horrible screeching noise. I knew it would be expensive to have a repair technician come out, and it was out of warranty, so I started searching online for what might be wrong and how to fix it. I found some helpful videos online and it seemed clear that the issue was probably one of several things: bad rollers (most likely), a bad belt (less likely), or a bad idler pulley. Several of the videos recommended buying the parts aftermarket on Amazon, which would have been pretty inexpensive, but after reading some more I decided that it made sense to get OEM parts. I found AppliancePartsPros online, and ordered everything I needed, which they said were all OEM. I assume that's true. Everything arrived on time, and I was able to do the repair myself. It was a little daunting - especially when I had all the parts of my dryer laying across my living room floor - but I was able to get it put back together and now it works fine. It turned out that one of the four rollers went bad - it had gotten stuck and a large portion of the rubber was burned off. I replaced the bad roller. The others worked fine, so I left them in place. I returned the belt and the idler pulley assembly to AppliancePartsPros (I did not open the bags they came in), and I promptly received a full refund for the unused parts. I would definitely order from AppliancePartsPros again in the future. Only one minor complaint - the parts they sent had a really bad smell of moth balls. I guess that's something they need to do in their warehouse, but I was very happy to get the packaging out of my house as quickly as possible. read more

Do not recommend. Will not allow return of unused product. We ordered a shelf for our refrigerator. This part was advertised on their website to work in our refrigerator. When we tried to put it in, we found it didn't fit at all. We contacted them to return it, and were told that since it had been "installed" they wouldn't take it back. First, understand this is a plastic drawer. Nothing more. It can be "installed" a hundred times and still look like new. Second, and more importantly, how the heck would we know it didn't fit unless we tried it? It was advertised to fit by them, and when it didn't they won't take it back. No way I'd use them again. read more

I ordered some parts for my dryer. Everything was exactly replacement and good quality. Fast shipping. If I ever need something esle or someone ask me for a reputable, trustworthy online source I would definitely tell the Appliance parts pro. I would really like to take the time to say big thanks to Brittny Tillman and Jason for all the leg work for Helping me with my issue. Ya'll made the experience wonderfully. Thanks again. read more

I have done business with AppliancePartsPros twice now. The website is great. First time I needed some parts for my washing machine. Got the right parts (automated valves), watched the video about how to change them, was done in 20 minutes. No more water leaking into the drum when off. This time I needed a part for my refridgerator ice-maker. Less than five minutes and it's on its way. I just love doing business with people who has their act together. For those who complain about not getting the right part, do your homework! Get your appliance Model number. It's on the door!! read more

Rude , and bad customer service. They hung up the phone on me. I have never seen a company do that. If they are having a bad day , they shouldn't show up for work. Thankfully I found another company with the same piece at a bette price and had no issue with my order. read more

I am thinking how this company get all 5 star reviews from most of its customers. I am not sure whether it is manipulated or not. I ordered two items from them which refrigerator compressor start relay each average costing around $ 125 totaling almost $250. The items purchased are not compatible with the fridge thus thinking I can return. Their policy says used one cannot be returned. Just open the plastic and placed for a minute is turned to be used and cannot be sent. They are saying once placed on our household appliances for a minute treated as used. I just wanted to every future customer to be warned about this policy. Now this items are lying in our home without any use wasting almost $250. Customer needs to be beware about this. read more

So very disappointed. Ordered the part on Friday and was told it was instock. Paid extra for second day delivery for tuesday. Tuesday came no part. Contacted company.They stated it was on back quarter. I got no email stating such thing. But, it was a now available. It can now be shipped. I stated I wanted refunded the high next day charges. They could not. I canceled the order and ordered locally at 1/3 the cost and picking it up today. Do not trust them. read more

My go to appliance parts store. The owner is so nice and helps me also to understand and diagnose my appliances. Prices are great and parts are almost always in stock. I would highly recommend this place to anyone. Quality parts at great prices and amazing customer service. read more

Fast shipping. I was looking for a defrost timer and I can't get it in Canada because it would be 2 to 3 times more expensive. $10 USD vs $30 Cdn. Appliance Parts Pro will only ship to a US address. So get a US postal box. I do a lot of appliances repair myself. This includes stove, fridge, fans and etc. I order quite a bit of back up parts from Appliance Parts Pros. So far no complain. The tip here is that you need to understand the issue and what part or parts you need. My issue was the fridge defrosting cycle was off and I had removed the inside freezer backing and it was frozen icy. So right off the bat, I knew what the issue was. I have never requested a refund from Appliance Parts Pros so I don't know the refund policy very well. The two places that I get my appliance parts from are Appliance Parts Pros (USA) and Reliable Parts (Canada). Both companies have me set up as a commercial customer. Yes I do get discounts from both places. read more

Appliance Parts Pros - Appliances & Repair Near Me - Cleveland, Tennessee

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Ordered a part to fix a Samsung Washing Machine. After reviewing the repair video, we decided it was a job over our heads. Did not take the part out of the box, did not use. The returned was APPROVED as per their requirement with their attached shipping label I purchased . It has been over a month and no credit to my account. When I call to inquire, I am told that they are processing my return and the warehouse is behind. They credited a small item that I did not return. I have used them in the past for refrigerator parts, etc. Will not use them again or recommend. I will now have to open a dispute with the Better Business Bureau and comment on every site I can find. UPDATE: After calling Appliance Parts Pro one last time, I happen to talk to someone who cared about making the return right. I did receive a credit to my account. The headache of the back and forth could have been alleviated. I gave a 1 star initially, changing to 3 stars. They have lost a customer. read more

They don't stand by their return policy. "What can I return? We will gladly offer a full refund minus shipping costs on products that are new and have not been installed or show signs of installation such as scuff marks. *Yes, even electrical parts that have not been installed or showing signs of installation or scuff marks.* All items must be returned in original packaging." Returned an electrical part that did not show signs of installation, no scuff marks. Paid for the shipping back. They approved the return and then they claim they threw the part away instead of issuing me a refund. Customer service was of no help. I ordered multiple parts from them, but will look elsewhere instead, for a company that actually stands by their return policy and customer service. read more

Appliance Parts Pros - Return approved, but instead of a refund they claimed the part was defective and that they threw it away. What a scam. - Appliances & Repair Near Me - Cleveland, Tennessee

User's experience is very helpful showing how it works, looking at advice was a winner.

I've used this service several times, but it is really hit or miss with what their suggestions are for the replacement parts. I've used them for handles, doors, heating elements, control panels, heat sensors, and a magnetron. I have had a 50/50 success rate with their service. When the parts do not work, they will replace them with out charging you for shipping and pay for the return label. They will take back parts if they do not fix your problem. The prices on the parts are hit or miss too. I've ordered some items which repaired the problem and I spent less than $50. Other times I've spent up to $300 and none of it worked. I do not care for the quality of the agents who assist you either over the phone or in chat. Several of them have been rude during their communication with me. Not all of them are bad, but the ones who are rude are terrible and there should be some sort of control in place to monitor their quality of customer service. Again, it's 50/50 with the service. Sometimes it is cheaper just to buy a new appliance rather than spend $400 on parts. read more

They suck you in with one price, then after they add shipping, handling, and finally tax their price is just not very good. It would be better if this company just gave you a price including shipping right off the bat. read more

Great website. Easy to find parts, easy to purchase parts. Returns are easy, too.

They shipped me the wrong part. I returned it and then I had to swallow the shipping to and from. I'll never use this company again. They literally made money off me when it was them that screwed up! read more

This is a great site to visit when you have an old appliances that are fully repairable given you can get the parts. Appliance Parts Pros is that place, whenever I need parts to repair my Kenmore series 70 washer and series 80 dryer, being as honest as I can be 90% of the time I find what I need... Thanks Frank G. read more

Appliance Parts Pros has saved me a ton of money, between not having to replace an appliance or pay a repairman $100 for a service call just to look at it. I have completed several repairs myself, including replacing a leaking cold water reservoir in our fridge, replacing a leaking water valve solenoid on the fridge, replacing an element on an air cleaner, and I just ordered a new snubber ring and a spring kit to stop my 20-year-old Maytag washer from walking around the laundry room. The repair videos are excellent and make planning and completing the repairs very simple. I'm not looking forward to the next broken appliance, but when it happens, I know who to turn to for parts and repair guides! read more

Very easy to find and order the smallest of parts. Videos were instructive. I save a ton of money by doing this instead of getting a service call. read more

I ordered a part from this company for my dryer. They claim: 2 Day Quick Delivery! 365 Day Return Policy! Free Tech Support! I returned the unused part in their own packaging and they refused to provide a refund! Apparently, there's some hidden small print in their return policy that if you open the box and touch the product, that item is no longer eligible for a refund. They claim that the part showed signs of installation such as scuff marks. I asked for the part to be sent back to me for inspection by other professionals, but they refused because they disposed of the part. I've never encountered with such a scam company as this one and advise all to stay away from their misleadings! Good luck trying to get a refund from them, you're not getting one. read more

My order sat for three days before it shipped. I ordered a part for my Samsung dishwasher on Thursday evening. According to their policy, it should have shipped on Friday and arrived on Monday. I paid extra for expedited shipping. The shipping label was indeed printed on Friday morning. My item didn't ship until Monday. Not having a working dishwasher is frustrating. When you have seven kids and are hand washing dishes for five days, it is very frustrating. read more

Great website and super helpful support. I ordered a part for a floor model vent and then realized I could not buy the downdraft vent because there were too many things wrong with it. Michael was GREAT about canceling my order. I will definitely try them again. read more

I was looking for a grease filter to replace the old one & so I decided to use this place. When I received the filter, immediately I noticed how poorly it was packaged. The filter was bent & I couldn't use it even if I tried to make it work. I requested a second filter to replace the damaged one I originally ordered. They sent me a new one. I sent them pics of the first filter to show them how poorly it was shipped. So I thought that second one would be packaged better. Nope. Wrong! Same packaging. Same damage. Unusable. So disappointed. Even if I could make it work, the filter material is so cheaply made. It definitely wasn't worth it. By the way, didn't get my money back either. Wish I could give zero stars. read more

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No answer on the phone, no answer by email, call the number tells you to leave a message and then cuts you off. Im thinking its a scam. Dont recommend. read more

These guys are SCUM BAGS!! Don't believe what they show on their website because they WILL send you something completely different and make yo pay to return it!!! read more

I can't really rate the switch that I purchased on quality or value because I do not know if it is a genuine Samsung part or not. The Samsung DG44-01002A switch that was advertised on GRP website was a blue Invensys switch. The broken switch in my range is the same blue Invensys switch. The switch that I received from GRP was a white Robert Shaw. It was repackaged from a bulk shipment of 50 switches and placed in an unsealed plastic bag with a generic sticker on it. There was nothing on the sticker that said Samsung. There is nothing on the part that says Samsung either. I tried to get some information from GRP that would prove that this part came from Samsung, but my request was refused. All GRP told me was to trust them. So if you really want a Samsung part with a Samsung sticker on the sealed plastic bag, then buy it from someone else. read more

They provide schematics and that is incredibly helpful. It was easy to see what i needed and order accordingly. Shipping is a bit high.

Great website and great instructional videos on how to replace parts and do the repairs, support PayPal is a big plus too, A++ all the way! This is invaluable with COVID Shelter-in place, since we don't want a repair man in with the social-distancing and also charging us $300, when the parts are only $30. read more

Easy order verification and they fail, all they need to do is pick up the phone to verify an order and they fail at that. I waited on hold for 30 minutes (supposedly 1st in line), total waste of time. If the management at this company can't figure out how to expeditiously process new orders, just think how they fail in other areas. I placed my order with another company, who I called and they answered quickly and were very helpful. While APP did call me back for verification ( an hour or so later) and did follow up with emails, I suggest going elsewhere. To management, your emails stating that my order was possible fraud should be improved simply by allowing a phone number that is streamlined to an order processing unit. Your emails lack anything other than calling your main number, not even what option to press once a customer calls. This is a fail. Why not call the customer? Why not provide a order line just for customers who have placed orders needing verification? I applaud you for using a live help feature, that worked fine and your agent got me to the right part. But your inability to detect fraud orders effectively is making you loose money. My order was not on a VPN, it was from a static IP from my home state and even address. I used an email I have had since 1994. You need to invest in software/backend order system that allows you to analyze orders effectively, if you flagged my order I'm sure you are flagging way to many. Most companies like Stripe even have it built into their system. So there's no excuse. You are operating your Internet Business like it's 2001. read more

They have the right part. But $12 shipping for a $6 part? I need it - but there's got to be a better way. Just drop it in a padded envelope?