In terms of response time, knowledge, and practical advice, I do believe Appliance Service…read moreSolutions is a knowledgeable and reputable company. The technician was professional, clearly experienced, and identified a legitimate issue with my refrigerator that I was not previously aware of. That said, I will not be moving forward with additional services because of my experience with pricing transparency. I originally scheduled service for a dishwasher diagnostic. Over the phone, I was quoted approximately $150-$165 for the dishwasher diagnostic, not including any additional parts or labor if repairs were needed. While the dishwasher diagnostic cycle was running, the technician began discussing Samsung appliances with me and mentioned that my refrigerator model may have a common issue. He asked if I minded him taking a quick look at it while he was waiting on the dishwasher cycle. My understanding from the conversation was that this was a quick courtesy look while time was already passing during the dishwasher diagnostic. I agreed. He briefly inspected the refrigerator, pointed out ice buildup, checked the temperature, and explained the likely issue and what the repair would cost. I appreciated the information, and I do believe he correctly identified a problem that may need attention. The issue came at the end of the visit when my final bill was just over $250. When I asked about the difference from the original dishwasher diagnostic quote, I was told the additional amount was because he looked at the refrigerator. My concern is not that the refrigerator inspection had value. It did. My concern is that I was not clearly told beforehand that looking at the refrigerator would be an additional diagnostic charge. Had I been told, "I can take a look at the refrigerator too, but it will be an additional charge," I likely would have approved it. The problem is that the way it was presented -- as something being done quickly while waiting on the dishwasher cycle -- made it feel like a courtesy or part of the same visit. Overall, I think this company knows appliances and appears capable. However, based on my experience, I would recommend confirming all charges in writing before agreeing to have them look at anything beyond the original appliance you scheduled service for. Clearer upfront communication about additional diagnostic fees would have made this a much better experience. For anyone wondering why I chose two stars: Yelp labels two stars as "could've been better," and that accurately reflects my opinion of this experience. The technician seemed knowledgeable, and I do think the company is capable, but the pricing communication could have been much clearer. That is ultimately why I feel two stars is warranted.

I was given a service charge of $130, which I agreed to. the service person only looked at my…read moredishwasher and determined a need for a part replacement. he never took anything out. only pulled it from the wall. then I was charged an extra $85 for his time. I said: "I thought that's what the service charge was for. he said it doesn't include his time. hmmm. never again.

I have an Oreck that needed service and within minutes my problem was solved. It has been remodeled…read moreand now looks like a showroom rather than a workshop. Thanks for the demos on the Miele and Sebo. I'll be back!!!!

Brought in the old Miele to see if it was repairable. Via free estimate was told nope, too…read moreexpensive to fix. Was on the fence on either a new Shark (elsewhere, $160) or an on sale Miele or Sebo (about $300+). When I went to pickup the old one, they showed me a used Miele ($100) with similar motor, etc. Done and thank you, Rector Vacuums! Bonus- awesome knowledge shared re: vacuums and different levels of machines!

On time and worked all the way through the problem for a great price! Not afraid to bring in more…read morepeople to finish the same day!

Great work with the heat pump install, Brian and Randy (or Andy, sorry, a little hard of hearing) ,…read morevery professional and they were sure respectful of our home and grounds (a wonderful job)! And a shout out to Sarah our wonderful sales coordinator!

Cory did a great job getting my service issue resolved with the extended warranty company and made…read moresure we got a new washing machine quickly.

I was really impressed with Cory at Judd & Black. He was extremely helpful, listened well, and I…read morefelt answered a few pointed questions very honestly that led to a cheaper choice. His explanations were helpful, and he was very attentive. I also liked the show room and thought it presented some cool ideas. I was also impressed with their service provision. Cory explained why they can only arrange service for what they sell--which made sense--but then I was impressed with possible outcomes if purchasing there. I would buy something here without hesitation.

Prompt and great service. I wouldn't hesitate to call them again. Highly recommended.read more

Excellent service. Our chest freezer failed, we live on Orcas Island so expected it would take…read moresome effort and time to get it fixed. Lorin happened to be on the island and came by the same day to troubleshoot the problem. Wow.

I had a Generac installed three years ago, and recently, the light on the generator indicated it…read moreneeded service. I contacted TSE from a recommendation of another trades person, and I can't say enough about the high level of service I received. Generator Technican Morgan Anderson came by at the appointed time, and he quickly serviced everything. He found a problem with acid leaking around the battery post. I said I had that repaired about a year ago with a new cable for lots of $$ from the original install company (not TSE), but Morgan said that would never fix the problem as it was the battery. He replaced the battery and trimmed the battery cable back three inches, attached a new post clamp and finished. I wish I had called them last year to avoid the expensive repair (base fee to send out a technician was $450 not including parts!) Morgan is so friendly and competent and is happy to explain what he is doing making suggestions to keep my Generac, which I love, working at peak level. I also got great service from the office manager who took my call to schedule the appointment. And when I made the appointment, the manager said that they charge a flat fee including many normal wear parts for a fraction of the company that installed my system. Of course, I had to pay for the new battery. I highly recommend TSE for Generac installation and maintenance.

Tom Sutton Enterprises completed the install of our Generac generator in one day as promised. They…read moreleft the worksite even cleaner than it was when they arrived. They explained everything before, during and after the install and let us know that we can always call. Everyone from the plumber (who did the gas piping) to the electrician (who did the wiring) worked together like a well-oiled machine. We are very pleased with their workmanship and would highly recommend them. We are now ready for any power outages!

I called last minute and they could still help me out! Timely and beautiful work! Would recommend…read moreto anyone.

Experienced, well equipped and diligent he did a terrific job for us. I highly recommend.read more

I am sharing my experience with the service I received from Carl's Mower regarding my 2-year-old…read moreHonda HRX217 self-propelled lawn mower. My experience has raised serious concerns about their service practices, warranty support, and customer treatment at this Honda dealership. On April 17, 2025, Carl's Mower performed a camshaft replacement under Honda's official safety recall warranty service. During this service, they also replaced the mower's carburetor without my prior knowledge or authorization. I submitted a written complaint to Carl's Mower about replacing the carburetor to which they responded by stating they would strive to improve communication. On May 8, 2025, I had to return the mower to Carl's Mower because the mower would no longer idle - an issue clearly related to the newly installed carburetor. Later that same evening, I received a voicemail saying the mower was ready for pickup. When I arrived the next morning, May 9, the sales representative asked if I had used any ethanol-containing gasoline in the mower since their warranty work to replace the camshaft. I said Yes, I used regular unleaded gasoline from the gas station which contained up to 10% ethanol (E10) - which fully complies with Honda's published fuel recommendations. Despite this, they refused to perform any adjustments under warranty, citing the use of ethanol content gasoline was a disqualifier, and that I would have to pay to adjust the carburetor idle. I pointed out that even the Honda Owner's Manual (WPC.204008.2021.04) on page 15 explicitly states that gasoline containing up to 10% ethanol (E10) is acceptable. The representative stood by their decision and reiterated they would not perform any service unless I would pay for it. I refused of course and asked for my mower back. To my surprise, when I left the building, I found they had strangely already loaded my mower into the bed of my truck without my knowledge or consent. After bringing the mower home, I personally adjusted the throttle cable to correct the idle issue. But when I went to fill the fuel tank, I found a significant amount of dirt and debris inside the mower's plastic fuel tank - as if a handful of dirt had been thrown inside. I have used the same clean, filtered gas can for years and cannot explain the dirt contamination. The only times the mower has been handled or refueled were during Carl's Mower's camshaft recall warranty work and the follow-up carburetor service. I thoroughly cleaned the tank, the lines, tank filter and carburetor bowl, and refilled the mower with gasoline. There was no dirt or contaminants in the gas tank. Since then, the mower has run without issue, and no further contamination has appeared. This experience leaves me deeply concerned about Carl's Mower's service integrity: * Unauthorized part replacement * Not providing the old carburetor part when requested * Refusal to provide follow-up service on their own parts replacement work * Misrepresentation of Honda's safe fuel guidelines specifically regarding the Authorized use of 10% ethanol containing gasoline * Apparent mishandling or contamination of my mower's fuel tank Based on these events, I no longer trust Carl's Mower and will never return, choosing to take my business to Lynden. I am also disappointed that such a dealership represents the Honda brand, which I have long trusted for quality and reliability in my mower, pressure washer, and generator for decades. Customers deserve authorized service centers that act professionally, follow manufacturer safe fuel guidelines, and treat warranty claims with integrity.

I'm somewhat conflicted on my review but here it is. I am a return customer but may go elsewhere…read morefor future lawn equipment needs. The good: This is a great local business if you're in the market for yard equipment. Staff seems to be knowledgeable and provide several options for whatever you need. The store is clean and easy to navigate. When purchasing a chainsaw, we received a personal demonstration with instruction. You certainly won't get that at a big box store. Could be better: It's very annoying that, on one occasion while shopping with my husband, Carl primarily spoke to him. I was the primary consumer, asked questions, and made the final decision when selecting a chainsaw but received only a few glances. If you are a lady, you understand how rude this is.