Took 3 weeks to fix a generic dishwasher, told us incorrect updates, and last but not least the…read morerepair tech Braden was very disrespectful to my wife. Definitely don't recommend.

I do not know how this company had the reviews that it does. We called to schedule an appointment…read moretwo weeks before Thanksgiving. We had a date scheduled and then something came up they needed to reschedule. Ok no problem we rescheduled. Then I get a call from the dispatch lady named Merna and Stacy that we need to change again... ok at this point I was annoyed but... things happen. The night before service get a text confirming for another day. Called they said oh yeah we have a different day. At this point I'm annoyed they assured they could move it. She said the tech will message you when they are on the way.... Nope he said that was there job. Super nice guy he also said they were running into issues. I was asked to pay half now and the other half once the job was completed... they needed to order the part.... Ok no problem.... Similar situation to get the tech back out there. They don't accept cards only check.... Ok wrote the second check now it's January and February and they are stating that the lost the check or it may have cashed might not have but they can't track it........ At this point they do not have there stuff together. Do not use the services seems very suspicious. Going to report to the BBB

Al is trustworthy, ethical, and an expert…read more In our economy, ethics are important when we invite people into our homes to fix issues. We had a concern with our dryer that could easily have been turned into a hundreds-of-dollar issue. He disassembled our dryer and found that the problem was pretty mundane. He easily fixed it and reassembled the dryer. He then explained what might have led to the issue and told us how to keep it from happening again. His price? Only his time, which was very fair. If you need help, I highly recommend him.

Very disappointing interaction -- communication went from helpful to hostile…read more I contacted Al's Appliance Repair about a refrigerator that wasn't getting any airflow into the refrigerator compartment. I sent pictures of the model number and the louvers, explained the issue, and initially had what I thought was a pretty good interaction with the repairman. He responded with troubleshooting questions and suggested a hard reset. I explained that I had already done that multiple times, including leaving the refrigerator unplugged for 24 hours to make sure any ice had melted. He then suggested that the control board was likely not sending power to the evaporator fan and offered to come out the next morning to diagnose it. So far, so good. I then asked a very basic question: "How much do you charge for the trip and diagnosis?" I didn't hear anything for the rest of the day or the following morning, so I sent a follow-up asking if he had seen my question. Several hours later, I received this response: "Sorry, but I don't allow people to waste my time. I asked you for your address not once but twice and nothing so I am out." Honestly, I was stunned by that response. There had been a misunderstanding. When we spoke on the phone, he asked generally where I lived. I told him west Bentonville, by the airport, and he said it would typically take him about 30 minutes to get there. When he subsequently asked for my address by text, I wanted to first establish what the service call and diagnostic fee would be before giving out my home address. That seems like a completely reasonable question to me. I certainly wasn't trying to waste his time. I was trying to become a paying customer and simply wanted to know what I would be paying before scheduling a service call. What really bothers me isn't that we didn't end up doing business. It's the unnecessary hostility toward a potential customer over what was clearly a simple misunderstanding. There was absolutely no reason for the interaction to go from professional and helpful to "I don't allow people to waste my time" simply because I asked about the price before providing my address. Ironically, I'm now glad I didn't schedule the appointment. If this is how a potential customer is treated before the technician has even arrived at the house, I don't have much confidence in how problems would be handled if something went wrong with the repair. I would strongly recommend getting a clear understanding of the service/diagnostic fee and expectations before providing your address or scheduling with this company. For me, this interaction was enough to take my business elsewhere.

Our refrigerator stopped cooling properly and 2 gentlemen came and assessed the situation. It was…read morefound that ice had built up around the fan motor (typical of Samsung) and they removed the ice with a steamer. Refer works great now. The guys were professional, courteous and pleasant. Would recommend using Action.

From the owner: At Action Appliance Installation, we believe in building lasting relationships with our customers…read morethrough exceptional service and support. Whether you're upgrading your kitchen, reovating your outdoor BBQ or settting up a new home, trust us to deliver a seemlees appliance installation experience.

Curtis was very accommodating and courteous. He was quick to respond and resolve my issue with my…read morerefrigerator. He was a pleasure to work with.

From the owner: 5 plus years experienceread more

Scam!!!! Leo came to fix our refrigerator and said he could do the repair, but needed to order…read moreparts.. I paid upfront to order the parts. When he came back to install he said he wasn't able to fix it after all and would reimburse the $700!!!! Have NOT heard anything back and no one will answer their phones. Do NOT use Leo! Not a man of integrity:

I had Leo come out approx 6 months ago - yes 6 months! And just like all of the other reviews, he…read morescammed me out of money for "the parts". As of December I got a text from his wife saying she believed the parts were on order and would keep in touch with me when the parts came in....today is March 18, 2025 - and still no call! I have tried both numbers (Leo's and the wife's) With no luck! These 2 are theives! I cannot figure out how in the world they can sleep at night! They deserve a 'ZERO' rating - but Reviews won't let me put in a zero.

If I could give negative stars, I would. They could have asked SIMPLE (so simple) questions ON THE…read morePHONE that would have saved us a ton of money with no good resolution and their business from a horrible review. Had they TOLD US on the phone that WE would have to remove the appliance ourselves (we are old), we could have told them that WE couldn't do that, saving us from spending money on the service call and from them making a wasted trip. I would not recommend this company to anyone. -Deceptive practices ( who in the name of all that is holy would think the customer has to move the appliance??? It was professionally installed approximately 3years ago.). -Lack of communication. -No resolution. If you needed a sign not to use them- here it is.

I have a lot of problems with these guys. They never diagnosed the problem on the first visit…read more Inevitably, the second visit was required to reassess the problem and order the correct part. Usually it would take a month to fix a problem. In less than two years my washer and dryer broke four times. The first two times they replaced a motherboard. The third visit really pissed me off and the fourth pissed off my property manager. Thank you Lord! I work from home and this repair guy would not shut the #%€£ up. He told me that I am breaking my machine by overloading the washer and he can tell because they have serviced this unit so many times. Would you trust a repair man who thinks the washer's springs can short-circuit the motherboard in both the washer and dryer? No wonder they can't diagnose the issue on the first visit. This is the best part. Our property manager was replaced and the new manager gave Mr. Appliance the opportunity to fix units in multiple apartments. Due to their incredibly sluggish response time, I followed up to check the status on the part they ordered. I had done this on all prior repairs. This time the receptionist could not find my records, she called my rude, and told me to ask my property manager. I certainly did. The vile receptionist called my property manager rude too. It is obviously too much to expect Mr. Appliance to keep track of their customers and order the correct parts in a timely manner. I had the extreme pleasure of researching competitors and located several viable options. My new property manager elected to replace my appliance and Mr. Appliance on the same day. It felt like Christmas.