Very disappointed. We had our Samsung ice maker repaired on April 1, 2025--$169 for labor and $268.38 for the part. A few days later, the ice started coming out wet and slushy. It was clear the issue wasn't resolved, but we assumed it might just need more time to freeze. By the end of the month, it was dripping and had completely stopped producing ice. We called for a follow-up, but they wanted to charge another $169 since it was just past the 30-day mark. This would total $623! I should have followed up the next day, but I gave them the benefit of the doubt. Unfortunately, their 30 day policy seems short and unfair in this case, especially since the issue wasn't resolved during the initial visit. I would not recommend their services. read more

Appliance Repair Xperts - Invoice for repair that was not fully fixed. - Appliances & Repair Near Me - Seekonk, Massachusetts

I have not been able to get In touch with this company after paying them to come and fix my dryer. The dryer is not working like they said it would and it feels like I've been scammed. read more

Pretended to fix our ice maker. Said call if you don't have ice in 2 hours then blocked us. Please do not use this mfer

If I could give zero stars I would. This company is a scam. They came and did one of two things we needed, charged way more than we later found out it should have cost, and we have been unable to reach them. The number we have does not connect and the number on the website is disconnected. Very disappointing to have this kind of experience. read more

Worst company ever. Came to fix our wall oven in April 2025. Barely looked at it but said he knew what was needed. Paid him on the spot. They came back April 26 2025 installed that part but oven still wouldn't stay lit said we needed another part which we paid him $289.25 for . Called them in May was told it was difficult to get the part but we'd be called when it came in. We never heard from them again and it is now October 22. Went to seekonk police and they opened a case but there isnt much they can do because their office at 179 Highland Ave in Seekonk doesnt have their business there. These people aren't just incompetent they are thieves and should face criminal charges. read more

DO NOT HIRE THIS COMPANY. They charge to walk in the house saying you need a certain part just to make there work easy when i found out it was just a simple fix. they charged 169 to come out and over 300 for a part just to make the repair fast and easy for them. then i have to call or text every 2 weeks for an update when it should be them contacting them and there paying costumer. they put the blame on the costumer almost in a bulling tactic. Make it seem like its there fault read more

HORRIBLE. Got connected through a website and made an appointment for my oven for the next day. Wanted to cancel it the same day I made it and they told me it's a $69 fee cause it's 24 hour notice. Literally no one told me this at all or their company name when I was making the appointment with them. I had to didn't his company on my own after paying their stupid cancellation fee. SCAM like a literal SCAM there's no way you just leave out something like that and your COMPANY NAME when talking to customers. read more

Installed a defective part and will not make good on it. Call them to repair a three year old refrigerator and after they left i had the same problem. Was told by them I needed further warranty work which they did not do. Manufacturer installed same part that they did an now refrigerator is working fine. read more

I knew right away that Jay was a bad actor. He came to my place on December 5, 2025 to repair my dishwasher. Charged me $ 275.00 for the visit and a part. He said that it would take a few days to get the part. He hasn't got the part to date and refuses to return my calls. Now, that I have read the reviews, I'm thinking of contacting the police or the Attorney General's Office. I should have trusted my instincts. read more

Beware! Beware! Beware! Called for a non-working dishwasher. Service guy seemed nice at first, asked the problem, without looking he knew the answer, said will order part, take two weeks. Three weeks later he came and tried to install, put it in backwards, have to order another. Came again, not working, had to leave, will come back later. Two weeks later, couldn't fix it again, told me he guess it was the circuit board and they don't make it any more! And, that I will get my money back. Called later, talked to manager, said no money back as they spent to much on this job! Their address is phony, too! read more

Okay, our one year old gas stove had an issue with it turning on and off. Since it was no longer under the manufactures warranty by two months I set out to research a company that would service our brand. The website research pointed to Appliance Repair Xperts. I called and they set an appointment for the next day. Brett showed up and immediately berated our appliance. He seemed to know what the problem was and looked on my parts sheet and wrote down the part number, charged me $229 for the five minute discovery. I told him that I would call the manufacture and see if they could give me a break since we had the appliance for 14 months. He stated to call back when the part arrived. The manufacturer had it in stock and shipped it out overnight to me directly at the cost of only $27 dollars. I called Appliance Repair Xperts and let them know that it was arriving and we set an appointment for two days later. It was stated to me that the follow-up service call would be another $229 and I was a little bit put off that I would be paying almost $500 to install a $27 part. However, I agreed and Brett arrived as per our schedule. It took him about eleven minutes to install the part and then said okay pay me. My wife asked that he please check the stove and make sure that it worked. Believe it or not he was refusing to do so and demanded that he get paid so that he could leave to go on another call. My wife asked again to please show us that it was operating properly and he was adamant that his job was to install it and if she wasn't going to pay him he would get a constable to come down NOW and put a lien on the house. My wife is very mild mannered and holds no ill feeling or animosity towards anyone. But this service technician was the most combative, rude, and anti-customer that you could ever imagine. Bottom line is of course we paid him and the stove did work but we will NEVER call this company back for service and I truly understand all of the negative reviews.If I had looked at YELP in advance and read the many reviews rating them as a * one star company, I would have never called them. read more

Appliance Repair Xperts - Top notch stove yet he berated this upon arrival. - Appliances & Repair Near Me - Seekonk, Massachusetts

If a 0 rating were possible, this is what I'd rate them. This company is making accusations that I changed my story and the technician called me a liar several times. The washer was not run to see if it were working properly after initial service. initially called service for washer not unlocking so it wouldn't start, they replaced pump, yes it started however the washer makes a horrendous noice now. I believe all could have been resolved if the washer would have been started by technician after service 1. read more

This company has no clue what they are doing. I called them to repair my front loader washing machine because the door wouldn't open. They came in and only played with the knob and said it was the pump. They ordered the pump . I waited over a week for them, they only came after I called. They replaced the part taking my old one with them. Didn't try to run the washer to see if it worked or not. I tried it and it still wasn't working . I called them they said okay it's the latch and then I never heard from them again. I tried calling and they blocked me. I had to call from my wife's phone then my daughters. They called my daughter stupid and hung up on her. They never returned my money or fix my machine. it's been over a month and still nothing from them. I called a different company and they have already fixed it within 3 days. They stole $430 and still nothing from them . read more

Treated my mother terribly! Customer service!! I don't think so! Be aware! Overpriced and the owner said my mother was dumb! In this day and age customer service is heading down the drain! read more

Someone came on a Saturday, barely looked at the fridge. Diagnosed the issue, said they would "expedite" the parts we needed. Then paid half of the deposit which was a steep $200 and some change. Asked for a receipt but said they would give it to us when they return to fix the problem.. which should have been the first red flag of many. Was told to expect the parts in by the following Tuesday. The man that was here even said "definitely don't want to go another week without a fridge" and yet here we are. No call on Tuesday so I had to reach out myself on Wednesday. Somehow got through. (My partner and Landlord had both tried to get ahold of someone earlier and never could) it is now a week later and voicemails have been left with none of them being returned. I had to spam their business number just to finally get ahold of the insufferable women on the other line. And was told the same thing we were told a week ago which was that the parts were ordered and they would reach out when they came in. A pretty generic response to just shoo us away. Asked for a refund and she might as well have laughed at me (and of course cause they're scammers) she would've sat on the phone and argued with me all day.. seems like she has the time, very unprofessional. She said they did communicate exactly how they said they would but I was the one who had to spam their number to just get ahold of someone to get some kind of answer. No communication even if it was to tell us the shipping was taking longer than expected.. again we were told our parts got expedited so crazy to get the same response regarding our expedited parts that were ordered a week ago.. Along with the struggle to get ahold anyone on the phone, their address is fake or at least leads to nothing so you really can't trace them back. Then she cockily told me if I wasn't happy with the shipping I could reach out to the shipping company to find out where our parts are which is also just an insane thing to say as a business. It's almost as if that's their job to check on that... Communication is key and if they tried reached out on their own even just once to keep us updated maybe they wouldn't have so many of the same negative yelp reviews. Wish we had checked the reviews out before letting these people into our home. Absolute garbage people here. BEWARE!!!! *update* was able to have another repair man in here same day and found the actual issue. He actually came in and took my fridge apart to find the issue. Appliance Repair Xperts had a repair man not even open my fridge and diagnose it. Meaning this business wrongly diagnosed and had us pay at least half of the parts my fridge did not even need. Please go to anyone but this business.* read more

All I can say is beware. We read some of the reviews, but gave them the benefit of the doubt, our fault. "Jeff" if that is even his real name showed up to fix our dryer, fixed it we paid him $304.00 which was what was requested and after three days the dryer wasn't working again. Called and after several days they called us back and as soon as we told him that the dryer wasn't working he said "oh yes I know it needs another "piece" to be replaced, I'll order it. Two weeks later we hadn't received a call so we call them once again and leave a message. They call us back and gave us an appointment with a four hour window, and agreed that they would call or text 30 minutes before they arrived for the appointment. Today, they show up without a call or text we shared that we would be there in about 10 minutes and the answer is "can't wait you should of been here". "Jeff" was completely rude and customer service is obviously non-existent. So now we are out of $300 and back to square one with just going out to buy a new dryer. I tried calling them again and spoke with who may be his wife, girlfriend or something of the sorts, and she was just as rude. In a nutshell I wouldn't trust Appliance Repair Xperts with turning on a faucet at this point. However if you are looking, for poor/non-existing customer service, someone that really doesn't know or doesn't care to know what they are doing than I believe this is the best choice for you. Read all of the reviews and listen to them as it seems as though they are all real. Out of the 3,000 customers they claim to serve it's funny that you will not be able to find any or many good reviews. read more

do not use these crooks!! they will scam you and take your money!!! this man is a dirtbag and deserves his licence should be revoked. he is disrespectful and a liar!!! he scammed me out of $500. i had a dryer that did not work and without even investigating he automatically said it was the motor and that it needed to be replaced, took two weeks to fix after he stated it would take no longer than a week he then disconnected my gas valve inside the machine so it had no heat and had the audacity to say that he tested the machine and i was a liar and i didnt know what i was talking about he was rude and disrespectful to a woman in front of her small child!. he is a crook dont trust him the motor to my dryer was never broken it was a sock that was stuck in the blow motor. this guy is a crook and i will do whatever it takes to have his licence revoked! read more

Worst customer service I have ever seen in my life. First time they fix my washing machine took three weeks now I've been trying to get a hold of them because supposedly they had to order another part to fix my washing machine and nobody wants to call me back definitely a scam company would never recommend them read more

Follow up on my last review. Scheduled a new appt for them to come on Monday and fix my washing machine. I got a call at 1030 asking if I wanted my machine repaired because I left a horrible review. I told them yes, we made an appt. He said he would send someone to my house and then go from there. About 15 minutes later I got a call back that they weren't sending anyone, and they would refund my money. They blamed me for lying on my review. I can only say what I saw, and I saw there repair man pull out of my driveway 5 minutes after pulling in. They say he sat in front of the house for another 10. This is off my cameras, so I reported on what I saw. They also said they would refund my money. Well, 3+ weeks and I'm still waiting on my refund. Anyone else in the business has to be better, and more professional. read more

if I could rate this company a zero I would. needed to have my washer fixed. it turns out it was only the pump. this started July 2nd this company came. told it was the pump had to pay $200. comes back I don't know a week or so later puts in a cracked pump. did not know this so we left the day was put in when he was done. came home Monday started a load of clothes thank goodness went to go check. water pouring out from underneath the washer but supposedly the washer was inspected when the guy put in the pump obviously no way it was inspected. till this day washer is not fixed. all said and done paid a little over $400 washer never fixed this company is scammers what ever you do do NOT call them. absolutely terrible company even to talk to any of them horrible it was a total waste of time and my money if I had the money I would've definitely contacted a lawyer read more

Beware potential Appliance Refrigerator Repair customers!! This a company that charges its customers with exorbitant service prices and failed solutions. Specifically we had this firm attempt to fix the leak in our refrigerator on two consecutive occasions (pursuant to their recommendation) by installing seals on the refrigerator, each visit resulted in a significant failure and continued water leakage. Prior to coming out for the second visit, they admitted that previously they had installed three seals with other customers that were faulty. Given the circumstances, the company's steadfast refusal to offer even partial financial relief solidifies, in our opinion, that this company is unreasonably expensive and fails to delivers reliable solutions. They should be awarded NO STARSs for service, quality, and value. read more

Misdiagnosed my washing machine problem and ordered wrong part. After 2nd visit to put in a different part, the machine still did not work. Was charged $850. After 2nd visit the tech said we should get complete refund. Tried contacting company after no refund came through. No response. Disputed through my credit card company. Now they want service call to be paid for! Very rude when I did reach them, as if it was my fault! I was a month without a machine because of initial wrong diagnosis. read more