We are a community that sticks together. I used this company years ago under a different name. I…read morewill never recommend or use them again. These kinds of actions are nothing but ignorant. Hopefully they will have learned a lesson and apologize to the poor lady who was flipped off for questioning price gouging.

My inspection was a couple of days past due, so I needed an appointment quickly. I booked online…read moreSaturday for a Sunday appointment, and about a half hour before the appointment, I got a call that they didn't have any technicians in to complete a state inspection. The guy who called told me I could go to their location on McKinley if I wanted to get it done that day. However, there was a good bit of a wait, so I ended up going home and rebooking online for a weekday appointment. I got to my appointment about ten minutes early and when I walked in, the man at the counter asked me, "You here for an inspection?" and called me by name. I confirmed he was correct. It felt good to be expected. They took my car back immediately and were done very quickly. Their waiting area is comfortable and clean. Parking was easy. The location is convenient at the corner of Southwestern and Camp - easy in and out if you're making a right turn!

I had my NY inspection performed here and was delighted with the quick, professional service…read more Nobody trying to push expensive extras. I moved to Hamburg last year and was anxious about finding someone to trust. I loved their website and was delighted in my ability to self-schedule same day service!

Always trustworthy, quality work and reasonable prices! It's worth it for me to drive a little…read morefurther to know my vehicles are well maintained and safe

I felt compelled to write a review of Shultz Auto and Truck Repair located at 5085 Southwestern…read moreBlvd, Hamburg NY. I specifically sent my son to Schultz Auto, to have his car looked at, based on the pages and pages of positive reviews they share on "their" website. However, after leaving our car in their hands, it became clear that they do not share the full picture of everyone's experiences. I can honestly say that I would not recommend their services to anyone. As for my personal experience, we live out of state but my son attends college in the Hamburg area. He was experiencing an issue with his car and we couldn't get any recommendations on trustworthy local mechanics from other students/parents, so while we were researching mechanics, we suggested he take the car to the local Auto Zone to get a quick diagnostic. Auto Zone ran a diagnostic and shared with him the error code. They said he needed a new ignition coil and may want to have his spark plugs looked at/replaced. This was all occurring only a few weeks away from Thanksgiving break and knowing he had a 8 hour drive home, we needed to find a trustworthy local Machinic to replace the coil and/or plugs. We called Schultz Auto and explained the issue. We made an appointment for my son to drop off the car. After looking at the car, they sent us an absurd estimate. They estimated the repairs at $5,827.46. Keep in mind I only paid $8000 for the car when I bought it 3 years ago. This estimate included a full diagnostic charge of $244.96. This was clearly over inflated as my dealership only charges me $170 for a diagnostic. Also, this was not even necessary as we shared what the issue was and what we wanted them to look at and fix. Additionally, the quote was LOADED with unnecessary work including a brake job which, we just had brake work done 4 months earlier. At this point, we knew we were being taken advantage of. We were now stuck with a $244.96 (unnecessary) diagnostic charge, but we were trying to figure out if it would be better to just have my son try to drive or tow the car to a dealership or another mechanic. However, we still did not know where else to take the car. So we decided that we would just have Schultz change the spark plugs because we wanted to get the car back, and drivable, so that my son could make it home (safely) and we could take it to our mechanic, who by the way was floored by what this business was estimating. So we declined all the unnecessary work with the exception of replacing the plugs (no wires, nothing else, just plugs) which was $533.09 and when you add in the $244.96 diagnostic, taxes and fees, we were charged $808.50 to have spark plugs replaced. I feel completely taken advantage of because my son is a college student and we live out of state and I could not be there to help him with this. As a mom, it is extremely hard to send a kid off to another state to go to school. So you pray that there are good/honest people around him that will help him and treat him the way they would want someone to treat their kids. Being so far away, I feel completely helpless in these situations and I worry for other moms/parents in the same situation. The only thing I can do is share my story (which I am doing), so hopefully I can spare someone else from being taken advantage of.

Mavis has great employees who do great work! I will return next time I need work on my Toyota!read more

They gave me a price on the phone of 145 a tire when I got there they wanted me to pay 400 because…read morethey didn't have the tire in stock. I was extremely specific on the phone with what I wanted and needed. They wasted my time I left work early. I would never recommend listening to these people on the phone or going to their shop.

They have Great service and very timely. More than fair prices!…read more Very friendly and pleasant people.

I had an inspection, oil change and tire rotation. As always the staff was courteous and…read moreprofessional. I would highly recommend Park Ridge Auto Care

Brought a 2013 Subaru Outback in for a NYS inspection. Tim, at the counter was very pleasant and…read moresaid they would get right to it. I told him to completely check the car over for me. He called about an hour later and said they were all done and everything was in great shape. They are always very professional and very friendly. Will continue to bring our cars here for service.

I usually get my inspections and oil changes here with an appt when I can't fly through a jiffy…read morelube and it's right around the corner from me. Usually it's great which is why I still went. Second last time I was there the ignition stuck for the older man working there. I told him you have to jiggle the wheel. In a disappointed grandpa voice he told me it's not gonna start one day. It's a known Focus issue that's happened maybe twice a year and my car's been fine for years after paying cash and it's a 2010 Focus. I don't invest a lot in this car, not worth it. I was approached about my rust issue. Yes, I'm aware of it, I drive it and that's why there's duct take under the driver side door haha. Why is this the first time you even mention it, saying it's a probable safety issue when it's not the first time you've seen it at all? And maybe it's policy but how does someone who's worked this long in auto act like they have no idea where to recommend to deal with it? And if it's not fixable and I explain I bought this car with cash and it's lasted me years and don't wanna waste money on it, don't continue to talk to me like I don't get it. I might be bubbly and don't know everything about cars but I'm also almost 40 and don't wanna be talked to like an oblivious kid. And maybe it won't start one day but don't make it sound like a new issue that could implode at any moment when I've already said been familiar with it for years issue-free thanks to google. Another mechanic walked by after my oil change as I was cashing out and mentioned the ignition issue to the older man and said it's a common Ford issue. Older man turns and says "Did ya catch that?" like he found another issue I must not have been aware of (I am, we've discussed this, I don't care). I don't want to have this convo every time I come in just because I have a cheap old dependable car that I road trip to the ground that I'd rather upgrade and replace than invest in. It's hard enough for people to go to a mechanic and worry about getting hosed and telling me my car is gonna not start at any minute over a known glitch doesn't produce a lot of confidence. Nice guy but needs to learn to stop taking down to people. I probably won't go back now.

In life, you need a good lawyer, good neighbor, good dry cleaner and a good mechanic…read more I've been a client of Russo's Auto Service for many, many years. Joe Russo clocks in every day for a couple of hours and now his sons run the shop. When my mom's Mini Cooper needed service, I knew just who to call. Handling everything across the country, Russo's made my life so much easier, towing out the car on a flatbed (battery long dead) and getting it repaired, buffed up and inspected prior to sale. The billing met their estimate, no surprises. If you live in Buffalo or are driving through and suddenly need a mechanic, be confident Russo's will get your car running perfectly again - and at a reasonable price. Trust. Absolute highest recommendation.

No longer offer 10% AAA labor discount. They're quite busy but same day turnaround. Desk people…read morewere polite and friendly. Person working the lot seemed like he was competing with me for a parking spot which was annoying, especially when operating on like 3 hours of sleep. I decided to give up and left the car right in the middle of the lot since it seemed that me trying to park was infringing on their business. He then complained to me about my park job. Decided that risk of colliding with another car while he was trying to park another car was greater than leaving it to a "pro," who appeared to be king of the lot.

Awful service. No communication between departments. Delivered the vehicle to the wrong location…read more The price they quoted was wrong the day of transfer. Couldn't get my email correct... so many simple mistakes that were avoidable... Love my vehicle I purchased. Awful customer service.

I had service at West Herr Chevrolet in Hamburg NY done in august. i dropped it off at 800am. At…read more1230pm they did not call. When i called them, they were trying to price parts for services i did not need and which were not covered under the warranty, and they did not even fix the problem that was causing my car to have the check engine light on that was covered under the warranty. The female manager would not talk to me when i asked for a manager. I had to complain to the corporate headquarters for them to do anything. Later i got a call from my brother-in-law who works for a different West Herr telling me to back off and quit complaining, and he was not even involved with the service. The female manager told him to tell me to quit complaining. When i finally got my car back, a higher up manager then banned me from coming back to any West Herr, but he did not even inform me of that. I found out 2 months later when another check engine light turned on and tried to schedule service. He would not even give me a reason for banning me in writing or verbally on the phone. All he did was text me that I was banned and did not state the specific reason, nor would he give me one in writing when I asked for it. He just said that I was no longer welcome there. I said and did nothing to warrant that. And nothing they will not honor any warranties that i received from previous work. So be careful about going to West Herr if they do something wrong and you complain, they will ban you!