There was a mechanical problem with the oxygen concentrator supplied through Apria. Their tech, Cameron, was here the following day. He listened, examined the unit and decided to replace it with a newer model. Cameron, was very professional and caring. Many thanks to Cameron and Apria. read more

The worst DME provider I have ever worked with. I was prescribed a CPAP machine 3 weeks ago, and I still do not have it. The staff is very rude and the receptionist should be fired. Due to her attitude and how badly she treats patients. I fail to understand why they can not work with the doctor's office to get the necessary documents. Frequently, I call and they tell me they haven't received anything from the Doctor, but when I insist they have, they put me on hold, look for the document, then tell me they received it. read more

Delivered - Came thru in a pinch! Helpful, friendly & clean. I forgot my CPAP power unit at home. I dropped in unannounced. They were sympathetic and helpful locating a refurbished power unit. I was back on the road in no time. I'm a long time customer and have been very satisfied with their service. read more

Apria takes the "care" out of healthcare. Their staff (Anthony in this case) are rude and dismissive and their customer service is negligent if not completely non-existent. My mother-in-law has been sitting at Kaiser for hours because Kaiser can't release her until Apria gets her the supplies she will need at home. April called to say they would be here between 2-6pm. Then they amended to say by 9pm. Then changed it to 7pm. Then said 8pm. Then said 6:45pm and then 8pm again. All of this after first telling Kaiser the equipment had already been delivered earlier in the day. Had anyone believed them, Kaiser would have discharged my mother-in-law and she would have come home without oxygen. Fortunately even Kaiser knows not to trust Apria or their representatives. Apria's behavior is criminal but they get away with treating people poorly because they have a monopoly on medical supplies. read more

Worse company on the planet. I have been a customer with Apria for over 16 years. They suck! In the beginning I had liquid oxygen which was a large tank that lasted 2 weeks at a time. I had it for many years and wanted to keep using it. The problem was Apria didn't want to deliver liquid anymore so they kept wanting me to get off of it. The driver that delivered it said I was the last person on liquid in El Dorado county and when I died they could finally stop having to get my tank filled in Sacramento and delivering it to me. Then the liquid oxygen tanks they delivered were leaking and about half full when they dropped them off to me. Needless to say they ran out of liquid in the tank after a few days so I was out of oxygen for over a week multiple times. I'd call the shingle Springs branch to get a new delivery but would not get one for over a week. The only reason I got through it all was I purchased a home concentrator to hold me over because it happened so often. The reason they gave me for the leaking tanks were that they don't maintain the tanks anymore because they are being discontinued. So after all those years with liquid they took my tank and replaced it with a home fill system. This was only ok because you fill the bottles at home so you take out the delivery issues. Then I had a procedure at the hospital on my lung and got worse so they had to take the home fill system back and replace it with a high flow concentrator and large bottles. While I was in the hospital the doctors said I needed more oxygen then my portable oxygen concentrator would put out. I bought a portable oxygen concentrator on my own too because Apria was so difficult to deal with. The doctor ordered me bottles of oxygen to leave the hospital and Apria in San Francisco was to deliver it to my hospital bedside for a emergency delivery so I could have it to get me home ( 3 hour drive). They never showed up or called. I had to stay another night in the hospital because I couldn't leave. I finally got more oxygen the next day late in the day and I was able to go home. They delivered my new equipment to my house to replace the home fill equipment. They had me on a schedule to have oxygen delivered to me every other Monday. I thought okay great. Then I got pneumonia and had to go to the hospital for a couple days. My wife put out my rolling bottle cart with two full bottles on the cart to pick me up from the hospital while she got dressed. While she was in the back getting ready to come get me Apria came to make a delivery. Problem was it was Wednesday NOT Monday my delivery day. The delivery driver took my rolling cart and my full bottles with him when he left. I called when I got home from the hospital to straighten out my delivery days and get my cart brought back. I got the run around on whose fault it was for the delivery issues and they all pointed fingers at each other. As I write this they still haven't fixed my delivery issues. Today the delivery driver showed up to make a delivery on the WRONG Monday. He was here last week and not due to return until NEXT Monday. I call the Shingle Springs branch and they said we don't have a work order for you today. I said tell that to the driver. I'm still waiting for them to call back to resolve this. I also called them to resolve an issue with what equipment I have because they said I had liquid Oxygen and a home fill system and the high flow concentrator with large bottles. I said no all of those systems were taken back except for the new high flow system with the large bottles. They said no you have all of these. I said no I don't in fact the liquid has been gone for over a year and the home fill has been gone for a couple months. I called the Sacramento branch to see if they could help and the lady said okay I'll remove the old equipment and just have the current equipment listed on the account. I called the Shingle Springs branch to see if it was corrected and it was not. They did manage to remove the oldest system the liquid but the other stuff was still on there. I called Sacramento back and told them my issue and that a lady there said she took it all of except for the correct new system and I even told them the name of the lady I spoke to. They said no one here has that name. It was the same phone number. and I wrote it down along with the ladies name. I called Shingle Springs again and they still had incorrect information on my equipment list. This is just a fraction of the grief they have put me through. I could go on more.... read more

Unprofessional customer service. I was trying to order syringes which were left off my order two months in a row, and I had to wait through 10 minutes dead air time with no explanation of what was taking so long. I continue to be disappointed in this company because of the amount of frustration they have caused in my life with mistakes. I hope they are paying attention to the two stars they have. read more

I dare you to try to contact APRIA 95762 area for service on supplies or equipment already installed in our home without getting put on terminal hold!!! I finally gave up after 2 weeks and went on their website chat only to be told they "cannot help with CPAP", and that I must go thru my local branch...which is the problem in the first place. What else are they good for, if not O2 ????? Circular BS. I am about ready to put all of this equipment they left here out on the curb. read more

I have been using Apria since early 2021. This includes oxygen, bed, toilet, Hoyer lift, and recently an Inoger portable oxygen. They arrive on time. If I have a problem they respond quickly. Their technicians have been professional and helpful. My husband was close to death and I didn't need another worry He in on the mend and I couldn't have gone through all of this without Apria's services and support. God bless them!! Jo Anne and Bus, Folsom, CA. read more

My wife is at Kaiser hospital and can not be released until I am in receipt of oxygen supplies from Apria. At 3pm I paid my copay to Apria and was told a driver would arrive in 30 minutes to 4 hours. After waiting until 7pm, I called numerous times until I received a call from Kaiser who said the delivery would occur at 9pm. After waiting until after 10pm, I spent another 30 minutes on the phone trying to reach someone and was told the delivery will not occur until after 12:30am. What a waste....Kaiser lost an extra bed that could have gone to someone else, arrangements had to be changed to bring my wife home and I sat for hours waiting with no means of communicating with Apria other than wait on the phone for 30 minutes. read more

Every bad review is accurate. This is by far one of the worst companies I have ever dealt with. They lost my medical insurance information and stopped billing my insurance company. Then without a simple phone call or letter they charged my credit card over $400 which I had to fight to get refunded, which only happened after Western Health Advantage got involved. I cancelled my credit card when I found out they were trying to bill me an additional $160. Western Health got involved again and they stated the fees would be removed, yet today, I got a $160 bill from a collection agency. Don't ever deal with Apria. Update: Got the message from Rick, so I called and spent 30 minutes on the phone. Apria did nothing to help me. They blamed my insurance company and said I needed to have them call the collection agency. If I could give no stars, I would. read more

They have been on time the two times I've called, and the techs were both polite and attempted to be helpful. My problem is that the oxygen concentrator they left here has gotten noisier and noisier. The first tech showed up and of course the machine worked fine. He cleaned the filters and said to call if there were further problems. It began making its noises again a few days later so I recorded it. On 4/10 the thing started getting really loud and didn't let up, so I called back. They sent out another tech who was also very polite and he agreed that it was very noisy. I played the recording for him and again he agreed and said he would set up an order and that he had to call his supervisor. He came back in the house and said that his supervisor told him that if the green light is on, it's fine. He put his meter on it and said the numbers are fine. I asked if it's fine, then why all the noise?? His response was to put it in another room. It's already IN another room. I called their office and the person that I spoke with hinted that maybe there's no supervisor, and this tech is making these determinations on his own. I was on line looking for another supplier, or maybe even to buy a concentrator of my own and I came across Apria's site. I see I'm not the only one. Anyway, if you read this far, thanks for that. I will continue shopping and do my best to be rid of these clowns. That's it, venting session over. read more

RUN from these guys. Go anywhere but here. Trying to get a wheel chair for my husband with Parkinsons has taken over 2 1/2 months. I still don't have what he needs. My husband can NOT walk. I get a different story every time I call as to what the hold up is. I went through exactly the same thing in getting a hospital bed for the man. They do not follow through, they lie and tell you it's the Doctor's office fault when I have evidence Dr. did everything required of them. Grass Valley only has Apria but I would have gone down the hill to Auburn or Roseville to use another company if I were smarter!!! RUN!!!!!!! read more

Terrible Service. I waited 6 months for my machine and when it finally arrived I used the machine for a few days and started to notice I need a different breathing device, my nose had developed a sore. I called my doctor and explained my problems and she instructed me what to try. I called Apria and they will not ship anything until I have a appointment with one of there Respiratory Therapist. Never mind what my doctor prescribed. Apria said I needed to be next to my machine before I could make an appt with a Repository Therapist. So I took my lunch to go home and have my appointment and they were unable to see me. Apria won't make appointments with you so you can get what you need. My guess is they will wait until my 30 day warranty is up and charge me full price. Do not do business with these people. read more

HORRIBLE customer service. Extremely rude staff. They don't call back, the argue and try and fight over the phone. They speak over you and are disrespectful! I don't trust them to care for my respiratory needs. While trying to get an appointment with the RT and order supplies the male lead got upset and started yelling at me. I was on speaker phone and my children heard him from the other room. This is the Shingle Springs branch. I worked there many years ago and we did not operate at this sub standard patient care. Unacceptable. When asked to speak to a manager to get my needs taken care of I was told "He's on a conference call" that's code for "we don't care and we won't call you back" read more

I see that many are unhappy with Apria, but my experience was just the opposite. I called Apria to get my CPAP supplies and they were very helpful. Everything arrived within a few days. I used the "supply reorder" phone number provided to me by my health insurance's Respiratory Therapy department. I also visited their office yesterday because of a problem with my machine. Kent, the RT was very knowledgeable and professional. He was welcoming and friendly and answered all my questions. He resolved my issue quickly. I highly recommend this Apria office. read more

Every single bad reviews is correct. If I could give them a negative 20 stars I would. My husband had to have an emergency tracheostomy 3 days before Thanksgiving and we have been dealing with Apria since he came home over a month ago and it has been nothing short of a freaking nightmare. Getting ANY trach supplies from them has been an utter joke. Our Homehealth RT had to reach out to a local Hospital to get supplies we needed because Apria is a freaking joke. And their acute care customer service representative Tony J. Is the biggest subhuman, jerk, pos I have ever encountered when calling any type of customer service. I literally do not know how he has a job with them because he was so rude and disrespectful BOTH times I spoke with him. I am not calling to ask for crutches, my husband has a freaking hole in his throat and I cannot get supplies to help him breathe and Tony could have cared less. Apria should be ashamed of themselves. After this I am filing a complaint with the Department of Managed Healthcare because I don't know how this company is in business. They are AWFUL and literally don't care about patients AT ALL! No wonder they have a 1.5 star Yelp. Actually, that is too high they should have a big fat ZERO stars! read more

My mom picked up her new oxygen machine today the employee was very friendly and helpful and made it a good experience.

Dealing with Apria is one of the most time consuming and frustrating experiences that I have ever had. First, rest assured, that for CPAP equipment and supplies there are PLENTY of Medicare certified vendors in the Sacramento Area. For the reasons that follow, I would urge everyone who needs CPAP equipment or supplies to shop elsewhere. I had a sleep study done in very early January 2014. The paperwork was submitted to Apria. After that, a complete run around. I was given innumerable different excuses as to why the machine had not shipped. I called their number many times and was forwarded to their Philippine call center. The reasons that my equipment had not shipped varied, sometimes inconsistent excuses were given within the same call. These calls took approximately 50-60 minutes each with 2/3 of the time spent on a recording that reassured me that Apria was the best and anxious to provide me with health care appliances. Well, in late April, I finally got the CPAP from them, 90 or so days after the order was submitted. If I had not been persistent, it would never have been delivered. I thought that everything was fine until I tried to order supplies for my CPAP machine from Apria. I called and was assured that it was easy and the supplies would be delivered in a week. 2 weeks later I called back and was told that they could not be delivered, citing an excuse that had been addressed in January to their satisfaction. I asked them to look at their records and they assured me that the matter would go to their resolution team for action. 10 days later... No action on their part, so I contacted another CPAP supply vendor. (Found on Yelp). Lo and behold, the supplies were shipped within 72 hours. Do not use Apria, you will be sorry. As an epic example of the execrable commitment to service, it now appears that they issue a canned response from "Rick F. The responses are identical. That customer service response speaks volumes.... Let's see i I get the same response from Rick. If so, clearly a BOT. Good luck to you in finding a better source for CPAP equipment and supplies. read more

Apria Health Care is the most difficult company to deal with I have ever encountered. They have no follow through, undertrained customer service reps in India, and a totally unconcerned attitude. What should have been accomplished in a two week period still has not happened after 6 months. Too bad there is no zero star rating. Every phone call brought a different response. Avoid them! read more

Apria has no competition so consequently treats their customers horribly. It is unconscionable and shameful to treat patients who are sick in such a disrespect manner. This company's reprehensible service is well known in all of the local hospitals. They consistently do not follow thru on scheduled deliveries. Delivery person disappeared for 15 minutes each time he went to truck to get more equipment. They do not have courtesy to call when they change scheduled delivery. They give 4 hour windows and always move them back. I hope we get another company in our area. read more

I have been working on trying to get CPAP supplies since April 2019 (7 months). This has been upsetting and inane. I have called over and over again. I order supplies and 10 days later I get a letter stating that the supplies can not be delivered because insurance (Medicare) was not approved...why? Because "the doctors clinic notes were not worded correctly." My doctors has submitted fax after fax. Worded and re-worded the chart notes to bend to Apria's specifications. This process has been on-going. I have asked to talk to a supervisor over and over again...leaving messages and get NO response. I can't even get a straight answer...hearing the same response over and over again. If I had a different option of getting supplies I would go with them...but I don't hear that option. This may sound like I am rambling on and on...but the frustration, rude operators (especially the "secretary" at the Stockton, CA office, who thinks she knows everything and doesn't know anything), lack of communication, etc. is horrific and unprofessional. Please anyone at Apria reading this, I welcome you to contact me for I can get the proper equipment needed. Apria is by far the worse company I have ever dealt with. read more

Horrible customer service. Cannot even talk to the person in our local office. If you can avoid these folks I would highly recommend it. Two days to get access to a replacement mask for Cpap. read more

We have used oxygen supplies for several months from Apria. We live nearby. At one time, a technician came out to the house and swapped out a defective oxygen making machine. He was polite, courteous, and knowledgeable, and got us working. Other times I have just driven over to their business and traded in empty tanks for full tanks. Their business is safe, clean, and Covid safe. The staff are fast, friendly and knowledgeable. read more

I can't believe there are no other companies that deliver dme supplies to homes to give this place an awakening. Worst customer service EVER!! If it is their error they should compensate the customer, but they won't and don't for anything. Even the supervisors are bad. read more

Negative 5 on the star scale! Oh my goodness! I don't remember EVER having such terrible service! My latest madness began when I called Apria because the filter on my c-pap would blow off and land on the floor during the night. When I called the Apria rep, she said in effect, that doesn't happen with anyone else's machine...as if I did something to intentionally cause the problem. Finally, someone else sent more filters but it didn't correct the problem. Then I was told my machine was out of warranty so I needed a new sleep study. Had the sleep study done and on September 4, 2018, I made my co-payment and was told it would be delivered on September 12th. September 12th saw no new machine. I called them at 3:00p.m. and during a 2 hour call, 90% of which I was on hold or being transferred to someone else, I was told there was an outstanding balance. Excuse me?! They had sent me a hard copy of my receipt which I had in my hand! So, finally they said it would be shipped by FedEx that day and would arrive today, September 14th. I told them I had trust issues with them, and I would believe it once I saw it. I told them I would call them first thing Monday if it didn't arrive. They said that they were open on Saturday, so I could call them. Well guess what?! It is 9:30 pm on September 14th and no machine arrived! I had told my healthcare provider that I hated the "loaner" mask used in the sleep study, so my request to use my existing model of the mask would be noted. Well, guess what did arrive on September 14th? Only a replacement tubing and the mask I hated, but no c-pap machine. I would be better off DEAD than to ever have to deal with Apria again. Unfortunately, currently, I have no choice. I have no extra money to go on my own. Oh, let me talk about an earlier encounter this year. I requested a new mask, like I was supposed to. It was to be the female version complete with pink straps, not unlike all the ones I had in the past. What I got was a hodgepodge of blue and pink straps. It was important that I get the female version because when my husband and I travel, we can easily identify each other's machines since both of us use c-paps. After several unsuccessful attempts to get the matter corrected over the phone, I made a special trip to the local Apria office. I shouldn't have had to go through all this madness. I am so frustrated and angry that it's affecting my health. My heart is racing and depression is setting in. I hate this feeling. Apria is totally to blame! Latest update? So, apparently they had a new machine delivered, but was I notified that I had to be home to pick it up? NOT! Since it had hadn't come as previously promised, how was I supposed to know that I needed to skip class to accommodate them! To Rick, I did email you my information, as soon as you requested it. When I typed in the site you stated, many different sites appeared. I copied and pasted the email address you provided and responded in an email. In addition, I have snail mailed your CEO. read more

This company 'seems' to be able to supply most any equipment you may need....BUT....their delivery/pick-up department is VERY unreliable. Having had the need for their service a lot in the last 3 months every single deliver/pick-up time was not met. Was extended several hours or as on 2 occasions was put off til the next day and even then the delivery time was not met. IF you use their service be prepared to clear an entire day (or more) to wait for your delivery/pick-up. read more

DO NOT, DO NOT use this service. Per all other reviews this one agrees this is the worst provider for equipment needs. Lies and more lies. I had to cancel my order and go with another provider. Don't waste your time, you will get a run around. read more

HORRIBLE customer service and no concern about immediately helping a customer in need of replacement CPAP supplies that are vital to some patients survival. My CPAP mask broke. I called the 888 area code number and explained to the unconcerned customer service rep that I needed to stop by to pick up a replacement CPAP mask today. I also gave her my updated contact and insurance information. I was advised that sorry, picking up supplies is not possible and it will take 8-10 business days to receive my supplies. I advised her that this is unacceptable and that her company is in the business of providing life saving medical equipment. Sorry was the answer. Meanwhile I temporarily cobbled back together my broken mask with a drill, zip ties, and silicon sealer. Two weeks goes by. No supplies. I call again. Rep tells me that they tried to get a hold of me but my phone number was disconnected. I reply that I gave the previous rep all my updated information. I give this rep the updated information again. Two more weeks has gone by. No supplies. If I wasn't resourceful I would be dead by now! read more