Super nice folks and a pleasure to do business with! We've never had any problem with this agency!read more

Nice people and professional. Respond quickly to needs Very…read moreinformative when looking at insurance coverage

Hurricane Florence reeked havoc on this area of North Carolina several weeks ago. Despite the…read moredamage caused to Wilmington, and the entire coastal cities of North and South Carolina, Rob Cutting - State Farm Insurance was in the office and ready to handle customers claims a week after the storm hit land. We called on the Friday after the hurricane in hopes of starting a claim. Kyla handled our call and started the claim. She explained the whole process to us since we are unfamiliar with NC weather and hurricanes. We had purchased the NC named storm insurance when we originally set up our policy with State Farm. Since we had the coverage she explained that we file the claim with them, it then gets kicked to the state/FEMA, then back to State Farm. All our dealings would be with State Farm. After taking the information on our damage (to the roof and siding) she assured us she had all the information needed. She said to expect an email with the process and that it would include some names of companies that put tarps on damaged roofs. When the email arrived we didn't see companies listed for the tarps we needed so we called back. The company that originally said they were available had clarified that they only handle roofs crushed by trees and since that wasn't our situation the name wasn't included. Rob Cutting went above and beyond to provide us with several options before the day was over. We contacted the first name provided and got put on a list to be tarped. That's a whole separate five star review. On Saturday, yes the very next day, the State Farm Claims rep called and interviewed us on the damage. She took contact information for us and our daughter who is local and will be present for the adjuster when they physically come out to the property. After interviewing us she read back her report for our approval. Such professional service! By the third day, Sunday, our daughter had been contacted and an appointment was set for the following Saturday. While hearing nightmare stories from other people in the area and the hoops they are having to jump thru to find their insurance company is trying to weasel out of any coverage we feel fortunate to have our insurance in such capable hands. Thank you Rob Cutting - State Farm Insurance for the fantastic service during such a catastrophic time.

I have been a long time customer and my needs changed to do a job change. I reached out to them…read moreprior to renewal and when I needed to switch after the renewal I was informed I'd get a refund of the balance paid. I received a check for $24.49. When I inquired as to why, they said that payment plans are subject to a 10% penalty for total amount of the 6 month policy less the 9 days of coverage. A simple heads up would have been a minimal courtesy. Instead of a simple apology or anything...they send me an email the in summary was: "We sent you a brochure thricely, you should have read it. Have a blessed day." Terry Morgan stated that they wished they could take the time to explain a policy to every policy holder and then took the time to condescend and gaslight me all the same. They said it was NC law that they could overcharge and charge this penalty. I have a string of emails. I guess I should have read the brochures that were printed "in black and white and it is YOUR responsibility to read and understand the policy." Yes the YOUR was in all caps. Absolutely unacceptable in every way. I will happily post the email for clarity.

Affordable HIGH QUALITY insurance…read more Don Bullard set us up with Lighthouse home owners insurance and when Florence came they could not have been more responsive, professional or generous with the claim settlement. HIGHLY RECOMMENDED. Mark and Mona Osmer 8413 Fazio Drive Wilmington NC 28411

Ever since Don Bullard's' successor sold out the business to Acrisure, it has gone down the tubes…read morerapidly. The customer service has gone from excellent, to virtually non-existant. It is almost impossible to speak to anyone due to understaffing, and I was recently told that Acrisure is about to let go of thousands more of their employees nationwide. After being with them for years, we will be soon looking for a new broker.

Best Ever !!! Never a problem I have that is not fixed or addressed immediately Longtime customer…read moreYou find the best no need to mess with the rest !

Easy to work with...reasonable prices...GREAT customer service! If you are looking for a good…read moreinsurance company, this is the one!

Morgan is very knowledgeable, and very helpful. She and her husband are genuinely interested in…read morehelping their customers understand their insurance, and get the best coverage for the money.

Morgan has impressed me with her knowledge. Her advice can be a real asset to a small business…read more She can also save you some money.

Best insurance company in Wilmington NC and surrounding areas !!! Been with them since 2005 and I…read moream well pleased with them !! Never had any problems !!! Kudos to All the staff and underwriters !!! 100% Give them a chance . I recommend bundling all your insurance needs , as it will give a bit of a discount !! Save you some $$$ 100% ...

The agents I have worked with have all been extremely knowledgeable and always able to find ways to…read moresave me money.

Staff is friendly and helpful, however their insurance policies are through the roof. I got the…read moreexact same coverage at state farm for about $80 cheaper a month. They were understanding and really nice when I came in to cancel the policy today, and the woman was blown away at the price we had been given elsewhere. Maybe I just got a good deal? For whatever reason I went from a 6 month premium of over $1000, to a 6 month premium at $400.

The service provided by this company is the worst I have ever seen. I have been waiting for a…read morerefund for a cancelled policy for months. The latest was this email they sent me two days ago about the refund. "Per the carrier, the refund check was mailed on 11/07/2025 to 14710 US Highway 17, Hampstead, NC 28443. Can you please check?" I drove there to see what it was and found that the address is the Horizon Insurance building in Hampstead, and they required me to check on it. It is now two days later (Dec 31st) and I have not heard any news from them regarding the check that was sent to their office. Total incompetence. Service is great until they get your money. Once they have your money they forget who you are.

Communication is not one of this company/agents strong points. once they have you as a customer…read morethey are done!

Worked with Kyle Huffman. Very professional, had the information I needed within minutes.read more

This State Farm office has terrible customer service. An agent forgot to add something to my policy…read moreand because of that, cost me an additional $600 out of pocket after my accident. They accused me of not listening to them and they accused me of lying. So I left State Farm and went to their competitor. A family member left their office as well over how I was treated. So they lost two auto insurance policy's over what happened after my accident.

Farm Bureau cannot be relied on as a partner with your small business…read more For 2 years they provided a Gen. Liability policy for my company. They canceled it with no warning or notice leaving me completely exposed. They claim one of my services was the reason for cancelation. But I have always provided that service, and had certainly disclosed it. Its like 25% of my business. Now I'm on my second day of lost revenue while we try to find new coverage. Employees and bills still have to be paid.

My renters insurance was cancelled right before Hurricane Florence...but I didn't know because the…read moreletter came after I had already left the city. They said there was "no proof of residence"; there had been for me to GET insurance! Fortunately, I had no damage. Calls about this were not returned. I have heard other stories of nonpayment concerning them.