Amina and her team are awesome! Rest assured they are 100% professional and the Insurance products…read moreare top notch. If you want no surprises and no hassle, go with Amina!

Amina and her team were very helpful when I changed policies. I knew there had been some turn-over…read morebut it was a pandemic. Her team even made sure I included a photo of my expensive RTT so it could be covered. I like her and the office team.

we were so naive to stay with Farm Bureau for years. they overcharged us…read more they heavily overinsured us. they did not help when i was rear ended at a red light. at State Farm here in leland, nc kelly saved us hundreds of dollars. she lowered the amounts (like personal property) of insurance. and we feel they help us with any issues. i just wish we did this many years ago. the average person- like us- simply knows very little about insurance. companies like Farm Bureau take advantage of this and smooth talk you. we're much happier now. by the way, AAA demanded we buy expensive wind and hail which we don't want or need.

We heard about Kelly Jones over at Franklin Rouse from a Compass Pointe neighbor. Truthfully, I…read morehate insurance and the whole insurance process here in Coastal Carolina, but I get it, and I understand the need for it. Kelly immediately put me at ease, she was fast, communicative, and extremely competent. I would never write a public review if I didn't mean it.

Hurricane Florence reeked havoc on this area of North Carolina several weeks ago. Despite the…read moredamage caused to Wilmington, and the entire coastal cities of North and South Carolina, Rob Cutting - State Farm Insurance was in the office and ready to handle customers claims a week after the storm hit land. We called on the Friday after the hurricane in hopes of starting a claim. Kyla handled our call and started the claim. She explained the whole process to us since we are unfamiliar with NC weather and hurricanes. We had purchased the NC named storm insurance when we originally set up our policy with State Farm. Since we had the coverage she explained that we file the claim with them, it then gets kicked to the state/FEMA, then back to State Farm. All our dealings would be with State Farm. After taking the information on our damage (to the roof and siding) she assured us she had all the information needed. She said to expect an email with the process and that it would include some names of companies that put tarps on damaged roofs. When the email arrived we didn't see companies listed for the tarps we needed so we called back. The company that originally said they were available had clarified that they only handle roofs crushed by trees and since that wasn't our situation the name wasn't included. Rob Cutting went above and beyond to provide us with several options before the day was over. We contacted the first name provided and got put on a list to be tarped. That's a whole separate five star review. On Saturday, yes the very next day, the State Farm Claims rep called and interviewed us on the damage. She took contact information for us and our daughter who is local and will be present for the adjuster when they physically come out to the property. After interviewing us she read back her report for our approval. Such professional service! By the third day, Sunday, our daughter had been contacted and an appointment was set for the following Saturday. While hearing nightmare stories from other people in the area and the hoops they are having to jump thru to find their insurance company is trying to weasel out of any coverage we feel fortunate to have our insurance in such capable hands. Thank you Rob Cutting - State Farm Insurance for the fantastic service during such a catastrophic time.

I have been a long time customer and my needs changed to do a job change. I reached out to them…read moreprior to renewal and when I needed to switch after the renewal I was informed I'd get a refund of the balance paid. I received a check for $24.49. When I inquired as to why, they said that payment plans are subject to a 10% penalty for total amount of the 6 month policy less the 9 days of coverage. A simple heads up would have been a minimal courtesy. Instead of a simple apology or anything...they send me an email the in summary was: "We sent you a brochure thricely, you should have read it. Have a blessed day." Terry Morgan stated that they wished they could take the time to explain a policy to every policy holder and then took the time to condescend and gaslight me all the same. They said it was NC law that they could overcharge and charge this penalty. I have a string of emails. I guess I should have read the brochures that were printed "in black and white and it is YOUR responsibility to read and understand the policy." Yes the YOUR was in all caps. Absolutely unacceptable in every way. I will happily post the email for clarity.

JJ and Maryellen are an awesome team together with Brad Sizemore Insurance. They are prompt and…read morequick when it comes to quoting & addressing my insurance concerns. Very knowledgeable.

We contacted this company on the advice of our realtor as his recommended insurance agent. On Dec…read more30, 2015 I got a price quote for a new home that we were purchasing in NC. The quote for complete coverage was $673. Since we didn't know anything about this area and we were making the purchase from out of state we decided to go with this insurance. Less than one month later when we were in town and getting ready to close on the house we were advised the price had gone up to $729. (01/25/16). We were also told at that time if the house did not close before the end of January there would be another price increase. WHAT!!! That's 3 increases in less than two months. Unfortunately, time was of the essence and we had already turned the insurance information into the mortgage company so we stayed with this insurance. Our sigh of relief has occurred since we have now changed to State Farm Insurance before the anniversary date of the house purchase. Fortunately we didn't need to make a claim during the year that we carried this insurance. I suspect it might have been a confusing process as J & J Insurance turned us over to Brad Sizemore Insurance which shows on the billing statement as being All American Ins. Brokerage Inc. as part of Untied P & C Insurance. Had we stayed with the insurance for the second year the premium was going to be $924. We know this as they collected the money from the escrow account more than a month before the policy renewal date. Despite the fact that we had contacted the Loan Holder they paid this insurer which meant we had to pay out of pocket for next years State Farm coverage and seek a reimbursement from the insurance company that was paid. We have received the reimbursement which is the reason for the second star. In the future I would always stay with a major insurance company. The whole process was handled much more professionally.

I have been with the Chrystal Fray State Farm insurance agency for 5+ years. Lately, I have been…read moreworking with Account Representative, Christi Franklin, at the agency. Her professionalism and customer service have made it easy for me to explore my car insurance options. Words cannot express my appreciation for her willingness to provide me timely responses and walk me through the process of making cost-savings adjustments to my coverages.

Exceptional Service from Chrystal Fray's State Farm Office!…read more I can't say enough good things about Chrystal Fray's office at State Farm. Their team is always quick to assist with any of our needs, offering top-notch customer service every time. They really went above and beyond by suggesting a combination of programs and services to give us the best possible deal. One of the things I appreciate most is their use of texting--perfect for those of us working long 12-14 hour days. It makes communication so much easier and more convenient. I also feel much more secure knowing we're covered by our Hospital Policy, which we've had to use twice now. Chrystal's office has truly made a difference in giving us peace of mind, whether we're on the road or on vacation. Highly recommend!

We applied for a home equity loan and it was the worst customer experience we have ever had. I'm…read morenot going into details but it was a real bad experience from the beginning. The "tracker" as they call it is useless and we had to call every day to get to talk to a real live person. We were told that this process would take 30 days and it actually took over 90 days. BTW we did receive the loan so it was not an issue with our credit it was there inept procedures. Save yourself the headaches and avoid applying for any loan at PNC.

It has been a great experience banking with PNC bank so far. This is the branch I enjoy going to…read morebecause it's small and the employees know me when I walk in. It makes my visit to the bank so much more personable.

I've had insurance through State Farm and Mary Beth Morgan for almost 10 years and have had nothing…read morebut excellent service.

Scott Hagan is wonderful! I switched all my policies, homeowners. Wind/hail, umbrella, car…read moreinsurance, and flood from USAA to here. From the very first phone call, he answered all my questions and even saved me some money. He is professional and courteous every time I have questions, via phone call or email. Today I actually met him in person and he's just as nice. The office is easily accessible from River road, and plenty of parking. Highly recommend Scott if you are looking for an agent who cares and willing to help save you some money.