They completed the repair on my pressure washer very fast. The price was also very reasonable.

When my AAA 30017 Pressure pump began to spew water next to the manifold, I ordered two different kits to resolve the issue. I ultimately didn't need the second kit and returned it for a full refund - no questions asked. Dave was the parts employee and was very helpful in providing information related to the correct parts to order. The prices were lower than other parts suppliers, and my interaction with APW more than met my expectations. read more

Not very friendly and high cost parts compared to Amazon. They are in an out of the way location.

I ordered a part from them recently which I thought was a little expensive but I couldn't find anywhere else. After I got the part It wasn't machined properly. After a few emails I was fully refunded. read more

I ordered parts for a Husky 1800 electric pressure washer received parts. Decided I was better off buying a new pressure washer never used parts sent them back. The cost was $87.99 They charged me for shipping twice! I paid to ship back When i got my refund they only refunded me $73.00! I called C.S. he told me that that was in the shipping instructions B.S! That is plain stealing! Very unhappy read more

I received a older pressure washer from a friend and I didn't think it had much left in it. I saw the price to service it and at a great price so I brought it in. I was very impressed with the knowledge of their staff on pressure washers that I told them that if was not worth investing in it not to because I would purchase one from them. I got it back in no time and it runs amazing! Starts right up and runs excellent Excellent service, results and value V Eaton Vancouver Wa read more

I just wanted to take a moment and tell you about what your employee, Bryan, did for me today. I called after not receiving a shipment (one part) from your company. Upon Bryan getting me the tracking info, we saw the tracking error was made by the UPS back around May 13th. Today is May 31st. This has happened to me before when the parcel has gotten to the UPS. There was no blame or incompetence on your employee or company's part. After consulting with his manager, Bryan came back on the phone and told me that your business was one of service and customer loyalty, and your company would ship me a new part UPS, which is much more trustworthy in this area. This type of initiative is to be commended, and NEVER ignored. Thanks to Bryan and your company, I actually feel very positive about ordering from you again. With renewed faith and positiveness, Paul Hardt read more

This is a terrific operation. I took my pressure washer, purchased at a big box store in for a tune up because it was not starting. They kept it for a couple of days, gassed it up and had no problem starting it, so when I came back, they gave me instructions on how to better start it and some other tips and charged me nothing. Also they are friendly, helpful and open early. I highly recommend them. read more

Yes,was a great help in explaining everything, was very easy to do. I received the pump in 2 days.puy it on and tried it out.

Needed to get a replacement hose for my pressure washer quick before my HOA all had heart attacks over the oil that leaked in my driveway from a car issue - and I received it fast! It looks just like the original hose and works and fits perfect! Saved a lot of money too - about $25 cheaper than any where else that had it!! read more

Recently I purchased a 20" Vortex surface cleaner for retail use to clean my cement walk ways and driveway etc. I originally spoke to Randy 888-279-9274 Ext: 107 who was very helpful and patient to explain the different choices I had and what would be best for my needs. He kept in mind I was a retail customer on a budget versus a commercial customer with bottomless pockets. After making a decision I called back to place an order and dealt with Alan Ext: 111 (Randy was out) Alan proved to be just as knowledgeable and helpful. Both Randy and Alan took the time to make sure I knew what strength pressure washer I needed to run the cleaner versus just making the sale and letting me figure the rest out. My cleaner came quickly and was priced better than any comparable unit on the internet including Amazon. I had a minor issue putting it together and called APW for a resolution. Randy took the call, answered my questions and resolved my issue at no cost to me. I was very happy/impressed he stood behind his product and did what was necessary for me to be a satisfied customer. He could have brushed me off since the sale was already final. I would buy another product from APW without question. If they work that hard for a small sale I can imagine how hard they work for a bigger purchase or commercial sale. With appreciation, Joe C. read more

I purchased a pressure washer from Sams Club in May 2016. The warranty was expired but when I called the service number in the manual I actually got to speak to a live representative, Jason. Jason was very knowledgeable about the product and after he evaluated the picture I sent him I received a call back the very next day. Jason had a go-forward plan to resolve my issue and told me to call him back if I needed any additional help. I would like to say thank you for the very professional customer service. This is a rarity in today's business market. read more

After purchasing some replacement equipment for my electric power washer APW and I had a minor miscommunication. After speaking with Alan and James everything was ironed out and I received my intended order Very Quickly. I have to say that Alan and James went above and beyond to make my experience a positive one and because of those two gentlemen I shall be coming back to APW when I need other equipment! read more

I had a problem ordering a part upon initially working with APW. After my second call and speaking to Dominique, I am extremely satisfied on how she handled the situation and the end result was she got the job done and the right part was ordered. I would highly recommend APW for anyone! read more

Do not buy from this company. I ordered a replacement pump for a pressure washer and was charged $149.00. When the very small package arrived it was only 3 bolts and a shaft pin. They will not answer the phone. They will not respond to my voice mail. What rating can I post except one star. read more

I was going to give 4 stars because technical support is so-so. However, the packaging was outstanding, in fact there was so much packing material I feel bad putting it in the recycle bin so I will ship it back to them to use with another customer. The packaging brought this review back up to 5 stars. I have a Generac 6670 CP, 2300 PSI washer and the unloader valve for the TH3020G pump was $107 and the seal kit another $39. So for a few dollars more I decided to purchase a new Comet BXD3025G pump. First, I just removed the old pump, key on the shaft and this bad boy just slipped right in place: perfect fit. I removed the pump and took it over to my tool bench. Applied Teflon tap and attached the Thermal Valve (careful, don't cross thread it) and QC coupler and bolted the pump on to the engine. I pressure washed our shade sail and patio and it worked great. What I like about the pump is that it has a pre-cast key-way and pump oil window makes for easy maintenance. Bye the bye, the pump comes with pump oil already installed. So basically I upgraded my pressure washer to 2500 PSI. I also added an hour meter. APW sells two hour meters: no picture, no description, no documentation, no reviews. So I ordered one through Amazon. Hope APW reads this review and updates it's site with pictures and documentation? Technical support: When I had questions before buying the pump, instead of answering questions they attempted to sell me another pump. After research on the pump I was considering to buy there were some very good reviews. What also sold me, I found some break away downloads that gave me more confidence before making this purchase. Pro's: product was complete, packaging was outstanding and product worked perfectly and was a perfect fit for the Briggs & Stratton Intek 190 6.0 H.P. engine. Con's: lack of documentation on site and technical support, well maybe they were unavailable that day and I was forwarded to the Sales Department???? read more

Got an almost new Craftsman pressure washer, used once and sitting for almost 7 years. Started on the 3rd pull! But the outlet tube that's connected to the spray hose had several pinhole leaks.I removed it and saw it had a crack in it. Searched several online parts stores. This company was the cheapest.Ordered on Sunday and received 3 days later. West coast to east coast by USPS. Thanks! read more

I ordered a spline for the pump on my power washer. An empty envelope (yes - envelope not box) arrived with several stickers stating that it had arrived at the local post office 'without contents. I contacted UPS (it was shipped ups postship) who informed me that I should contact APW - who of course, told me the shipper was responsible. Who packages a part in an un-reinforced envelope that has NO chance of arriving intact at its destination? So after much finger pointing - no one will take responsibility for losing this part, APW refuses to reimburse the $22 it charged to my credit card. APW did however, offer to sell me a NEW power washer, and deduct the cost of my missing order from the purchase price. If I could afford a new power washer, I'd have purchased one. Lousy packaging - lousy customer service. read more

I gave this a one star review just to get your attention. In reality, they deserve more negative stars than one can count. This outfit is, in my view, nothing but disreputable, dishonest, fly-by-night ripoff artists. Order something from them and you will receive something that doesn't fit, doesn't work, or otherwise fits into the trash category. When you return it, you'll spend more $s for shipping costs, but get no response from them. If you pursue it with them, you may get a credit, or at least an email promising a credit (my actual credit has yet to appear) for something less than the charged price, with them pocketing the balance. No doubt they have repeated this over and over with many customers. Spend a little more for the same item elsewhere, and get something useful. read more

First off, their website is down and cannot take orders. I called to make the order and they wanted to charge me more per the new website pricing. Then, being told, they could only take orders manually, so I placed the order. 3 days later it processed. I called about when it would deliver, and they said it hadn't been processed yet. At that point, I told them I wanted to decrease the order, They could not do that, but assured me that they would call when the order actually got processed and would change the order then. Now, I see the original order is on its way. When I spoke with them earlier, they said any returns is not a problem I'll believe that when I see it! These guys are bumbling idiots. Hopefully I receive the correct items. I already told them that if there was anyone else that sold the item I wanted I would have gone with them! I don't know how these guys stay in business. read more

Buyer beware. I recently purchased a hose for my pressure washer. Within one minute it was realized that the fitting was defective and needed to be returned. I tried many times over a few weeks to call the company. I often waited 15-30 minutes to connect but to no avail. I needed to finish my project so was forced to buy from another company. I finally contacted a rep. through an email and was told to return the item which I did for a postage price of approx. $15. She said that they would take a look at the returned item and get back to me. Some weeks later I received an email saying that the company does not usually refund money but would exchange the item. This was not acceptable to me and in the end they refunded me $29.00 for an item I paid an approx. $30.00 in postage for delivery and return. The total paid originally was $46.06(including the $15 delivery cost) So in the end I received nothing for an item that was obviously defective, only the postage that was paid by me. This is not an honest company from my experience and would never recommend them. read more

APW Distributing is OK if you order the correct item the first time and do not have to deal with them on a return. I have dealt with this company in the past and was very pleased. When I had to repair another pressure washer, I did not hesitate to go through them a second time. After exchanging emails with their support tech, he recommended that I purchase a specific replacement pump. With great trepidation, I decided to order the recommended pump rather than purchasing a new pressure washer. When the pump finally arrived the installation did not go as planned, the bolt holes to the engine would not line-up and the pump would not fit into the old housing without major modifications. At that point, I contacted APW's tech support, explained the situation, and was left the impression that a RA# would be sent to me by email. After waiting through the weekend and most of Monday with no response, I sent an email to the tech support agent that I had dealt with, and still no response. After a second attempt contact the TS by email went unanswered, I called their 800# only to learn that I had to file a web form requesting a RA#. On the third attempt to complete their web form without being thrown off and required to restart the form over again, I finally copied my message from a text editor and submitted the required form - once again no response from the company. Finally, 10 days after my first attempt to get a RA#, I called APW again and waited on hold for over 15 minutes only to be told to use my order number for the RA#. Why it took two phone calls, two emails, correctly completing a web, and waiting 10 days was beyond explanation. So I am off to UPS to ship this POS back to ADW and with a great deal of luck, they my credit my card for most of the purchase price. If you have to deal with this company - GOOD LUCK! read more

First off I find it odd that there are only 2 previous reviews for a company that has been in business for 30 years and I don't know how they made it so long with the worse customer service I have ever experienced. Out of about 10 tries to reach a live person I managed to do so twice only after waiting on hold for at least 1 hour, thank God I had a speaker phone. I terminated the other 8 calls, I just got too frustrated. I received the unloader that was not even similar to the original unloader that came with the Simpson pressure washer. It was quite a challenge to install with no instructions on how to install it.The unloader itself was not even assembled properly, every fitting on it was only hand tight. I also had to buy another $30 worth of fittings at Home Depot to make it useable. At this time, I'm waiting for a $30.00 pressure gauge to arrive so I can adjust the spring tension on the unloader as it was not tightened or pre adjusted at all. I can only pray that it will work after all I have gone through with this (I thought would be a simple repair). read more