The LO location has salespeople that tell you what you want to hear until they have your money then…read morecommunication stops. Seems to be a common situation with one sales guy in particular. I have taken my remodeling clients elsewhere after 2 horrible sales situations with the same sales guy.

One of the worst places to buy anything. Poor service and could careless what happens after you buy…read morethere appliances. Bought a washer and dryer from them and the washer broke after 2 months. They said there was nothing they could do. Had to buy another washer to match after that they were your best friend.

Paula was absolutely amazing! So kind and friendly. Gave her input when we needed it. Had great…read moresuggestions and quickly picked up on the style we were looking for. We gave her our budget and she was able to direct us toward hardware that met our needs and price point. Highly recommend!

Four people sitting behind computers and not one bothered to say hello or ask if I need help. I am…read moredoing a remodel and this place was highly recommended. I will not be recommending it nor will I be returning.

I'm a sucker for household goods stores, so of course I loved this upscale kitchen/home store! My…read morekid purchased her fancy shmancy coffee/espresso machine here, so she knew I'd enjoy checking this place out. And she was RIGHT. Think HomeGoods or HomeSense stores, but much MUCH higher end. That about encapsulates this place. The store itself is one large, open concept floor. It has all sorts of kitchen gadgets and linens, gourmet foods/condiments, patio furniture and gardening accessories, home furnishings and household accessories. Nothing is cheap here, literally or figuratively. Everything is super well-made, but very pricey. My kid saw a pizza platter here for $20 that she purchased the day before at HomeGoods for $4.99. The exact same item. That said, this place carries a lot of brands and items that you cannot find elsewhere, and the staff are extremely knowledgeable about their product lines. I liked their selection of retro wall clocks in a rainbow of colors, each for about $50 (I thought that was reasonable). Also, note that their sale prices on items are excellent deals. And they also carry smaller scale, cute gift things, on carousels by the front counter. I got my friend a cute pair of socks here.

We bought some dining chairs 5 yrs ago from Kitchen Kaboodle, with vinyl covered seat cushions. A…read morecouple years back we noticed the paint was coming off the vinyl! It looks terrible. And no help from Kitchen Kaboodle customer service. I was hoping for free replacement, a credit of a discount on new chairs, but they wont even answer my emails or return phone calls. See the pictures attached. Buyer beware!

Overall very pleasant experience working with Tony's Appliances. They came highly recommended for…read moreour dryer that had been causing us issues for several months. They were able to diagnose and fix it in 1 day which was great and was even willing to work with some extenuating circumstances. The dryer repairs have held up for several months now, so definitely no complaints there. The only comment I had was that we had requested a written invoice and that took several weeks of no communication before it was sent to us.

The first time I called Tony's was great. He came out the next day and fixed my dryer. Several…read moremonths later I needed help with my washer. I called 4 times and left messages. Never even received a call back. Very disappointed.

Highly recommend Fuse for appliance repair. Very timely responses and fair pricing. Easy to…read moreschedule. Wonderful fast communication and follow up. Our tech, Dmitrii, was professional, thorough and efficient. Our electric oven is working great again! Thanks Fuse!

I hired this company for an AC diagnostic visit, and the diagnosis was wrong…read more Communication was a problem from the start: the technician had difficulty communicating in English, and despite my explicit request for a phone call to coordinate with my husband, we received only a brief, low-detail text about what was found. At no point did the company provide a clear written summary of what was actually wrong with the system. We were left to piece together the diagnosis from a short text message. The technician diagnosed the problem as a breaker issue, not the AC unit itself. I had two separate licensed electricians inspect the breaker afterward, and both independently ruled it out as the cause. When I contacted the company to ask about a follow-up visit, I was told they'd charge me again if they didn't find anything new, effectively putting the cost of their own misdiagnosis back on me. I hired a different HVAC company instead, who found two distinct underlying issues this company's technician missed entirely. To their credit, this company refunded the original diagnostic fee once I pushed back. But they doubled down, insisting the second company's findings were wrong rather than acknowledging the initial diagnosis was off-base, despite three independent professionals (two electricians and a second HVAC company) contradicting it. Bottom line: a wrong diagnosis, a policy that charges customers again to correct their own mistakes, and a company unwilling to reconsider even when multiple independent professionals disagreed with them. The refund doesn't offset the time lost chasing the wrong problem. Get a second opinion before acting on anything this company tells you.

My electric stove went out a few days before Christmas and after contacting at least 6 different…read moreappliance repair places I choose Mr. Appliance. Lenny was very helpful, and the only one able to get me an appt for a diagnostic the next day. Michael came out and was awesome! I explained that I turned on a burner, heard a pop and stove died. I had turned off the outlet at the breaker and when Michael flipped it back on the stove came to life. So embarrassing.. still he checked all connections and wiring plus the temperature regulator to make sure everything was in working order. It all checked out and assured me that nothing was going to blow up on me which made me happy since I host Christmas and had Christmas Eve dinner and Christmas day meals to make. No more issues so far. Cost for tech to come out was $130 , if repairs needed,that is used toward repair cost. Definitely will use them again if needed and refer them to friends. Thanks Lenny and Michael, my family was very happy to know Christmas at my house was still happening!

Ryan arrived right on time, figured out the problem in about two minutes, and had our washing…read moremachine working again in no time. Very happy with the service we got!

Just bought a gas range here, despite the name you don't have to be a contractor to shophere. They…read morehave a good sized showroom and the location is convenient. Thanks to Brendan for the excellent service and coordinating the delivery and installation. This will definitely be our first stop if we need appliances in future.

You DEFINITELY should get your major appliances here. Ask for Smiley who provides Nordstrom-level…read morecustomer service. I just finished my kitchen remodel and learned so much. Regarding buying appliances: don't just look for the store with the cheapest prices (they're basically all about the same anyway). You should think about: how will the store respond when you have a problem. I'm a self-confessed pain in the neck type of customer because I'm very indecisive and picky. I also had some snafus (all my fault--like ordering the wrong size hood and changing my mind about the custom oven I bought). Throughout all of this, Smiley was unfailingly kind and professional. He provided honest advice on the products and when things went sideways for me, he went out of his way to fix the problem and make sure I was happy and satisfied. I can't say enough great things about Eastbank Appliances and especially Smiley. Smiley is incredibly knowledgeable, honest, helpful and really understands what customer service means. Believe me: if you are buying appliances GO HERE AND ASK FOR SMILEY.

Called Appliance Guys because we thought we might have a leak from our washing machine. We were…read moreimpressed by how thorough the tech, Brandon, was in looking for any possible problem. Great explanations, too. We had a follow-up issue and they were again incredibly responsive and helpful. We initially called them on a recommendation from friends and are already recommending Appliance Guys to others.

I've used "The Guys" several times over the last few years, and for various appliances, and can I…read morevouch for the positive results every time. The price structure might be offputting to some (travel fee + additional diagnosis fee + labor cost) but having fast and pro service for your busted freezer a phone call away is a pretty damn nice convenience that I didn't mind paying for. Logan troubleshooted our 10 year old fridge and got it back to status quo in an hour; a previous tech had come out last year to correct our 20 year old GE washer (yea I know, it's time) without breaking a sweat. These guys know their stuff, show up on time, are polite and have all the dang tools needed. Recommended.