Over $10K wasted on a low quality job- buyer beware! Meanwhile, mgmt has smooth talked and passed us from person to person with no true accountability or offer of compensation. Here's how our job went: 1. We were sold an exterior foundation support solution that I'm still unsure is appropriate for the interior settling that caused us to call in the first place. When estimator JD came out, we showed him our observations (door frames askew, wall cracks) and were sold helical piers. We discussed how an interior lift is not possible due to the basement being filled in but were assured by JD that helical piers would still be appropriate for our concerns. 2. On day 1, the crew no called no showed. We had to reach out to reschedule. 3. Crew installed push piers instead of the quoted helical piers. We were not told this UNTIL we pressed for an explanation mid-job and then were told that the type of pier doesn't matter, costs are the same and they do the same job. Felt very unprofessional and shady. 4. Crew busted a pipe while digging and when I asked to have a 3rd party plumber document the break and repair, they ignored and did it themselves. A year later, we had a massive water leak and the plumber that came out had to replace the entire piece of pipe that was originally broken and poorly repaired by the crew. 5. Crew did not complete interior benchmarking. We were told foreman Jeremy would do it and he didn't. I got Craig the supervisor on the phone, who assured me the foreman was going to do it before leaving the job. Final day comes and I see him walk out without doing them! So my husband has to remind him. He has a bad attitude, doesn't use a laser, scribbles some half ass numbers on a sheet of paper and leaves. I call Craig again who admits the foreman went explicitly against his instructions and "would be disciplined" and then personally had to come out with a laser to do it right. It was LIKE PULLING TEETH to get this basic action delivered as promised. 6. Finally, the crew did not complete proper exterior benchmarking measurements. From the start, Craig said measurements would be in our "customer portal" and would send me the access details. Never got them. We didn't get ANY documentation until almost a year later when we were contacted by AG to do 1 yr benchmarking and I had to remind them that we still didn't have the original measurements! They then inform us the mysterious customer portal is not really functional and end up sending an email with a bunch of unorganized photo links. Of note, there was no file that showed us the exterior measurements. After much back and forth with sr mgr Efrain and head of ops Kyle, we were told that an exterior benchmark log doesn't exist and is unnecessary. They said the crew uses a laser line to put in the rivets across the perimeter of the house, so there are no measurements needed to reference the elevation of each rivet relative to each other. This was despite both Craig and Efrain previously confirming those measurements existed and that they just had to find them in the portal for me. Fast forward to the 1 yr benchmarks and we find out that the rivets were in fact NOT at all placed on a level line. For example, relative to the rivet placed on the SE corner, the next rivet to the west was 1/4" higher, the next rivet was 1.5" lower, the ones on the SW part of the house were 7 to 7.5" off). Most importantly, NONE of these differences were documented, so there is absolutely no way of knowing 1 yr after install if any additional settling has occurred. In fact, the tech had to put in several additional rivets laterally across the perimeter, re-mark existing rivets, and document relative elevations of the rivets in order to enable checking for incremental movement another year from now. (read: they finally did what they should have and needed to do a year ago!!) This appt was a week ago and I've gotten no indication from mgmt that they are going to acknowledge and address this clear evidence of a very poorly executed project. read more

Technician is 2.5 hours late. Customer Service woman who answered my call has ZERO people skills. She flippantly suggested rescheduling. I asked when he would be here. She said tech would call me with an ETA. That was an hour ago. Extremely poor service. read more

AquaGuard - Deal or No Deal ! We experienced basement flooding in late 2018 and we were recommended to AquaGuard. Additionally, they do a fair amount of radio ads and also are a regular guest expert on the local handyman / repair talk show on the local radio talk show. We contracted with AquaGuard in November of 2018 spending aprox $16,000.00 plus an additional $825 for their recommended plumber. When my wife met with the salesperson, she came away with the belief that this crawlspace work and sump pump, dehumidifier addition would solve our basement issues including water intrusion, offensive smell and eliminate any mold growth and future issues. Additionally, I called the sales person and had him verbally verify that this would eliminate any water under the basement slab in the future etc etc. All was good until the spring of this year ( 2023 ) except the"basement smell" which never really went away, got better but never completely gone. Our First major issue was discovered by the termite inspector that annually reviews our house to continue the termite bond. He found mold growing on the beams in the crawl space. Shortly after this issue arose we had a number of major spring downpours and surprise surprise our basement flooded again. Contacted Aquaguard, after a few messages, actually spoke to someone named Corey (supposedly a manager however the service tech that came out to our house was not aware of him etc. ) Set up an appointment and a service tech came out to our home to see the issue. Very nice, very polite etc etc Basically the technician told me that this boiled down to a "He Said, She Said" issue and Aquaguard was not going to offer any corrective repairs. The tech did write up an estimate to do additional work for the amount of $11,236.62, not including another amount to demo the existing walls etc. Any rebuilding was totally our responsibility and of course additional moneys. All I can say is " Buyer Beware " and learn from our experience. read more

Raymond and Chris did an excellent job on my walkway. Raymond took the time to explain the process and check with me at certain points to make sure I was happy with the project. I am very satisfied with the end result and truly appreciate both Raymond and Chris and their professional attitude. read more

AquaGuard did a great job! Mr. Michalke was friendly and thorough in explaining the process and answering all of my questions. On my appointment day, Mr. Ross and Mr. Able arrived on time, were professional, and walked me through what they'd be doing to repair my sinking driveway and patio. They completed the job in a timely manner, and cleaned up the work area before leaving. I was very pleased with the overall experience and the quality of the finished project. read more