Stand behind what they sell!!! This company sold us a boat that is listening and shifter actuator…read morewent out after 2 months owning it. Never again will I buy from them and will tell everyone!

While on Vacation in Lake of the Ozarks, our outboard on our Triton suddenly stopped after slamming…read moredown on a huge wave. My husband remembered Lighthouse and called them on Tuesday morning. The men were knowledgeable and fixed the problem economically as well! Lighthouse will be our #1 to go to with our Outboard!

We rented two 2 seaters and two one seat kayaks. Also one paddle board. Staff very helpful getting…read moreus outfitted and in and out of kayaks. You paddle past the point and there is a large inlet where the water is less choppy. Great time by everyone.

Everyone was very helpful, diligent and informative. We rented a boat and water mat with our…read morereservation but added a tube when we arrived and it was no problem. They recommended some nice coves to go tubing, fishing and to use the water mat. Overall it was an amazing experience and I would definitely recommend using these guys.

Always a decent meal in the summertime with decent wait staff. Prices are fair for being in the…read morewater. Drinks are always flavorful and interesting. I appreciate their signature cocktails for something different. Adult pee pool is a little suspect, so I pass. Live music is always a nice added touch. I also enjoy the boat parking and service we get when we come.

Talk to the office guy,told him my 4 winns boat problems i had. He said it well be costly.so I gave…read morehim my phone no. To call me.he said call in a couple of days.its been over a month not one call. I will never go there again , their awful to deal with, as for me they stink. Jim T.

Everything went well. Had all the formalities done up front and when we arrived everything was…read moreready to go. All we needed to do was register operators. They moved the boat from the hoist and made it ready for us to board. They went over some of the more basic rules. The pontoon we rented was a tri-hull. The boat was relatively new and everything worked well. I especially like the dept finder whereas we were suspect of shallow waters. Got our deposit back quickly. We also took a pull behind water tube for the kids. The staff was kind, friendly and very knowledgeable. When we returned the boat it was very easy.

Pirates Point for gas. Called ahead since it's out of season & the owner, Kent said he'd meet us…read moreto get gas. I called to let him know we were 15 minutes out & he was waiting for us at the dock! So much help. Pirates Point also offers rentals.

I have had a VERY good experience dealing with Kelly's Port at Lake of the Ozarks…read more We began dealing with them last summer - ultimately bought a boat there. We've dealt with both Sales (Lucas R) and Service. We have also had interactions with Kyle Kelly. All of it has been really outstanding. They clearly understand the concept of customer service and priority. Recently hauled our boat down for a special repair - Monday AM - left here early - got there at 8:30 - and their service techs were waiting on me. Literally 46 minutes later - I was OUT of there - with FIXED BOAT in tow and headed back to Kansas City - and home by 12:30. Sometimes you run into an operation that "gets it" when it comes to customer service - and they certainly do! They get my highest recommendation and have earned me as a long term customer.

Bought a used Benny. 2.5 years old...120 hours. It was great but needed a little warranty work…read more The service department came to my dock and did what needed to be done Boat sale? Great experience Service? Ditto Questions? Answered quickly and professionally.

We often stop here with family while we vacation on the lake. They're always so helpful and provide…read moregreat boat rentals and jet ski rentals. They also have a good selection of snacks available for purchase so if your crew has finished off the treats you packed for the day this is a good spot to pick up a few items like chips or soda. Don't forget to say hi to Hank, the dog who hangs out at the dock. He's super sweet and loves to get some pets.

Scott and his crew are fantastic people! If you want to rent a boat or a waverunner then this is…read morethe place you want to go. Everyone is so friendly, professional, and always going above and beyond to make sure you're happy and satisfied.

We approached the gas dock after the business was closed. We saw a silver Lincoln in the distance,…read morecoming down the dirt road. A nice man screamed, do you guys need gas we signal yes, and he came immediately. Turns out it was the owner, Travis. He was as gracious as they come. If you want to support a small business and need gas, choose this establishment. Just a wonderful experience. If Travis happens to be around, introduce yourself. Salt of the Earth, gentleman and fun lover. Runs a great business.

I would not take a boat to this place. Mechanic and manager of the place clearly do communicate…read more Merlyn is possibly the most unprofessional mechanic I've ever done business with. Left the boat for 2 months checking on frequently. With no answers and never calling back. Finally went and removed the boat from the marina completely filthy! Avoid and visit another marina for repairs.

It was down pouring on Memorial Day weekend while we were camping at Truman State Park so we took a…read morechance on the Marina for dinner. We were blown away by the meal and hospitality. We had delicious fried mushrooms as an appetizer. I loved the sides with my entree; really good coleslaw. The manager was kind to my daughter and gave her a bag of fish food to feed the fish on our way out. We'll be back the next time we are at the lake!

Went for breakfast every thing fresh ! Service was great…read more Took my kids they loved it as well

Talk to lady in office gave her my 4winns boat problems I wanted fix . She said Matt was not in and…read morewhen he come in she would give him the info. It been over a month and not one call. I have used Burgers for many years but the last three years or so have been the worst service years ever .I had to go to a other service to get boat fixed, the other co. was great fixed all my problems You guys need to change things, l hear others are not happy with you service as will as me.JT

Extensive Damage, Poor Accountability - Boat Left Molded, Undriveable, and Uncompensated…read more As someone who's owned and maintained boats for over 20 years, I try to support local marinas when possible but my experience at Berger's Marina was by far the most frustrating, unprofessional, and costly I've ever had. I brought my boat in running perfectly for simple yearly preventative maintenance: an oil change, impeller, and routine filter work. I even brought all the parts they asked for. After their service, my boat was undriveable. The engine wouldn't accelerate properly, and it sat at their marina for three weeks while they tried to figure out what they missed. Only weeks later did Dan, the owner's son, admit that he missed a key internal filter that caused the problem. He even told me to my face: "I didn't know there was a filter up inside the engine." So I ordered the missing part on April 3rd which was weeks after their first failed repair. This wasn't a complex job, yet their oversight turned a one-day maintenance visit into a multi-week disaster. But it didn't stop there. I was told multiple times the boat was protected during this downtime. It wasn't. When I picked it up, it had clearly been left out in heavy rainstorms, resulting in: -Moldy, soaked canvas -Ruined carpet and vinyl -Water-damaged electrical system (radio and navigation lights dead) -Stained seating and floating gear -Hours of cleanup, drying, and damage control on my part In an email, Carolyn from Berger's stated: "We are very sorry... We did not know there was a cover for the boat... But as you well know, we've had a few major storms this spring." So yes, they acknowledged the damage and the storms, and admitted they didn't cover the boat or know there was a cover onboard (it was onboard, clearly visible). But despite this apology and multiple attempts to resolve things respectfully, they have: -Refused to take responsibility -Refused to offer compensation or insurance info -Deflected blame, suggesting I brought in a boat with "a list of issues"--false. I brought in a clean-running boat and had the before/after videos to prove it They even had the audacity to say in writing, "We take responsibility," while also stating their attorney says they bear no liability. That contradiction says everything you need to know. Sadly, my experience matches many other public reviews. Just look at what others have said: "Each time I have service performed, I find something wrong" "Never done on time or put back together when they say" "Boat plug left out, batteries dead" "Tried to blame me for damage they caused" "Snippy, careless, and refuse to accept fault" I gave them multiple written opportunities to make this right. I even offered for them to go look themselves. They ignored all of them. So I've now filed with the Missouri Attorney General, Better Business Bureau, and plan to escalate this further through legal means and boating forums. If you value your boat and your peace of mind, take your business elsewhere. There are plenty of reputable marinas at the lake who will treat you and your equipment with the professionalism that Berger's clearly lacks. -- Jeff H. Verified boat owner Southwood Shores, Dock 11, Slip 6