Steve called me almost immediately after I submitted my project. He had an opening in the afternoon…read moredue to a reschedule and sent his son Jesse out to take a look. He quickly diagnosed my toilet leak and fixed it. They also looked at my water heater and made some recommendations. Would absolutely use them again.

Needed some plumbing work on an '80s condo. They were on time, reasonably priced and everything was…read moredone well. Would definitely recommend them.

Quick review: If you need dura cube salt, they have it. My next option is on the other side of…read moretown that is a haul and considering gas is not free nor inexpensive, Elgin is a viable option. At $15.95 a bag, the price has increased due to tariffs.

Set up appointment, serviceman failed to turn back on hot water, called office that we had no hot…read morewater, lady said they didn't touch hot water. Had to call a plumber to turn the hot water back up. When hooked up Nee filters, did not change o-rings, needed to be replace and were not and water leaked on the wooden floor in the cabinet. On Monday I will send them a copy of plumber's bill and ask them to reimburse me.

Austin did a fantastic job! He is a complete professional ! Timely re-installation and a…read morecomprehensive education on my system! I couldn't be happier. I give 100% complete recommendation if your in the market for a water conditioning system!

Difficult episode, Excellent Result! We contracted Indy Soft Water for a new Reverse Osmosis…read moresystem, and unfortunately our new countertop was damaged, accidentally. Their insurance company came through 100%, after some negotiation, and our countertop company had difficulty, and very soon had a 100% successful installation! We've used Indy Soft for water softener repairs, and we loved the attitude of their techs, so we went with them on R/O too, and are quite happy with the results! Thanks Indy Soft for sticking with it through this lengthy and happy Result! -Greg McLochlin

Installed a new gas water heater. Excellent workmanship and unbeatable pricing. When I need a…read moreplumber I will check with Niles 1st to see if he can do it.

From the owner: Specialties: Locally-Owned, Locally-Operated, Commercial,…read moreResidential. Services: Water Softening Equipment, Commercial Water Treatment, Water Treatment Equipment, Salt Delivery, Reverse Osmosis, Water Testing, Hard Water Treatment, Drinking Water Systems. Brands: Aqua Flo, Hydrotech, Novo, Petwa, Watergroup.

We wanted to replace our existing traditional water softener with a saltless system from…read moreEarthSmarte Water to avoid having to carry the heavy bags of salt down to our basement. While the initial price (~$6000) was high, the ability to avoid continuously adding salt seemed to make it worthwhile. We are on well water and after testing EarthSmarte said they could handle all the iron in our water as well as removing the calcium. Once they installed the system, however, we quickly found out that their system was in fact not up to the task. After some back and forth, and some adjustments, EarthSmarte declared that we would need to add in a salt-based softener (at a cost of $380) to address the issue, putting us right back where we started, except with a less efficient and less effective system. In the end we were out a lot of money, and had nothing to show for it.

From the owner: EarthSmarte Water of Indiana is the leading provider of alkaline water systems in Indianapolis, IN…read more Our NO SALT water treatment system is different from most systems on the market. In addition to being a no saltwater treatment system, it does not require any water filters. Many states around the country are banning water filtration systems that require salt due to the ecological impact. Our whole house, hard water treatment system will give you the benefits of alkaline water minus the damage to the environment, your water pipes, and your health. We offer financing options so you can get alkaline water from every faucet in your home now. Call us today to request your FREE water test or visit our showroom to get started on your water treatment installation.

I am proud to say we have been customers of LD smith since 2012, when Lance was the only plumber in…read moretown willing to fix our broken sewer line after another plumber botched the job and made it worse. Since then, they have done work on my salon and two more houses we moved into. Each and every time they have gone above and beyond in courtesy, punctuality, cleanliness, quality and trustworthiness. It is rare that I have been able to say that with other contractors and companies with which we have done business. Today, Phil and Joe came to replace a cracked drain pipe from a second floor bathroom that was leaking in the basement. They pinpointed where the leak was, found it in the wall and managed to cut a modest, perfect square in the wall to remove the broken drain, which will make it a sinch for me to fix since they saved the drywall and I can put it right back in. When they got here, they found evidence of another leak as the pipe travels across the basement to a main drain, so they replaced the whole section for us for only an additional $200! With the entire section of old cast iron replaced with PVC, it looks so much better and fits better along the ceiling than the previous pipe that was hanging down and in our way. Everything was clean and put back together when they left. They have saved us more than once and it has been a pleasure giving them our business. If we ever stop moving into these old houses we may never need them again, but if we do Im super glad they are there.

Dirty Stinking Dishonest…read more Warning to not use LD Smith.... Our experience with them began in 2024 and ended several months ago. They came to our home to replace sewer line in basement. They took out old line and installed the new line in an upward slope (all sewer lines need to be installed in a downward slope in order for waste to flow out of house). They created a situation where waste could not exit our home and we paid them over $11,000 do to this to us. We had no choice but to use another company to fix the horrible mess LD Smith made in our home. We tried and failed to recover the money we paid to LD Smith through the courts. We believe LD Smith has been to court many times before and knows exactly how to manipulate the Indiana legal system and competing contractors to get favorable outcomes for themselves. If you are unfortunate enough to call LD Smith for help, please read their contract in detail before signing and hiring them. Their contract limited our ability to recover all of what we paid them and was somewhat confusing. If you are unfortunate enough to hire LD Smith and find yourself in a similar situation, document everything be it photographs, communications, contracts, etc. Hiring an independent plumbing inspector who will help to document and collect evidence and who will testify to that evidence in court is essential. If these things are not done, there is no one and nothing else that will help you through it successfully. LD Smith treated us with condescension and disdain, denied anything was wrong with what they did in our home, and blamed us, other contractors or other issues for causing the problem they created. They did not care at all about us as customers. Our sincere warning to anyone is to not hire LD Smith. No reputable company would have you sign a contract that limits their liability. No reputable company would install sewer line that does not meet code requirements. No reputable company would treat customers the way they have treated us.

Great experience with Cooper's. They installed and system and changed the filters. Jaden is the…read morebest technician I've ever had. He was punctual, great at communicating, very nice, and helpful. He was so careful to keep things clean and tidy, which I really appreciate also.

I had a minor issue with my water softener that CWC installed almost 2 years ago (salt tank was…read morefull of water). I called and talked with a very helpful man who looked at my records and advised it was nearly time for my yearly RO filter change. He advised they could come check the water softener and change my filters together the very next day! Paul the tech arrived promptly first thing the next morning. He tested my water and explained the readings to me. He also found the source of the problem with the water softener very quickly and had the part available on his truck. He repaired it, then explained in detail what the problem was. I really appreciated his thoroughness and for telling me more about my unit. As per their warranty (7 years parts and labor), the water softener repair was no charge and the filters with installation were ~$150. I continue to be very pleased with Cooper's and their staff.

We had an exhaust fan that wasn't vented in our bathroom. Another contractor hooked it up to the…read moresewer vent and our bathroom smelled horrible as a result. That never should have happened. Grateful Plumber came, assessed the situation and fixed it all within a short amount of time. The plumbers were prompt, knowledgeable and very respectful of me and my home. I highly recommend!

I contacted Grateful Plumber through Yelp's project feature. I noted that they were a plumber that…read morequalified for Yelp's guarantee program, a neat program that I've fortunately never had to use. I did my initial contact outside of business hours. Early the next morning, I had a message from Adam B. Once I got to work, I returned the call and quickly described my issue and what I believed it to be. The first available appointment wasn't until Monday (it wasn't urgent, so I wasn't worried about going the weekend). I got my timeframe. I had a couple other appointments that day, so I ended up taking the day off so I could easily be available. I immediately liked that they told me who would be arriving - AND that was who arrived. I also liked that they use a customer portal that allows you to have some security if you pay online or to review your records. Christian arrived (there was one other person with him). It took him a couple minutes to diagnose the issue he believed it to be, and it took him not a lot longer to determine that diagnosis correct. He quoted the price, I agreed, and he got to work. After finishing the work, he determined the original issue I'd believed it to be wasn't quite needing to be addressed (but will be in the near future). We discussed options, including ways I could save a bit. Christian was personable and explained things in a way I could understand. The issue was likely caused by me, but he managed to avoid using the word "idiot" at any point. The repair was done in a timely manner. The price ended up being a bit lower than quoted. I appreciated his honesty as he very easily could have pointed me toward a repair not needing done yet. It also became obvious the last person I'd used had really only done half the job. Everything has worked beautifully since Christian finished. There are likely a couple more projects I'll tackle in the near future, and I won't hesitate to return to Grateful Plumber. The housecall was $59, but that was credited toward the repair once I decided to have them do the work. Friendly employees. Good follow-through. Fair pricing. Quality work. Problem solved. That's 5-star for me and another winner for Yelp's project feature.