We purchased a new spa and when it was delivered, it was the wrong color. They brought down the…read morecorrect panels and cover and made the switch. Easy to work with! Love the spa!!

Negative stars are not low enough to review this company's service. They don't show up and when…read morethey finally do after 3 months of calling they don't listen charge lots of money that they collect quickly then do not want to fix a problem. This is theory service I've ever experienced would never recommend buying anything from them so your not stuck trying to get service from them.

We purchased a hot tub from Ohio Pools and Spas (now Ohio Hot Tub and Sauna) five years ago and it…read moreis still working perfectly, and we have had many positive experiences with the business. Since 2021, we have worked with them for regular maintenance, service calls, questions about balancing chemicals, purchasing supplies and more. They are knowledgeable, kind, patient and accommodating. They offer a free service for you to bring in a sample of your hot tub water and they analyze it in the store and tell you exactly what chemicals to add. That was immensely helpful when I was getting the hang of the new hot tub. I highly recommend this business. They stand by their product and provide support to the customer for years.

The website clearly states they do pool maintenance and opening/closing of pools. However, they do…read morenot and state they only sell hot tubs. Really need to update the website.

These Guys are Phenomenal. I have had a large in ground pool…read moresince 1968 and without a doubt D & I are the nicest people in the pool business I have ever met. They did a great job repairing my coping and liner. They are very knowledgeable, polite and do an excellent job. I highly recommend them. Danny O'Neil

From the owner: D&J Pool Builders opened in 1976 and is family owned and operated. With over 40 years experience,…read moreD&J Pool Builders has been offering custom in ground pool building, vinyl liners, and pool equipment to Lake and Geauga Counties. We also offer pool maintenance service, such as opening and closing your pool annually.

Drove all the way from Burton to pick up supplies only to find a note on the door that says "on…read morebreak be soon" is that 5 minutes, 1 hour? No worries going somewhere else!

Our toilet flooded the basement (on a Monday no less) and when we called them they responded within…read moreminutes. Outstanding service if you ask me. It turned out they weren't really plumbers, but other than that, amazing service.

Probably one of the best experiences we have had with a service technician. Knowledgeable,…read morefriendly, and reliable. Dave was our technician and I hope we can request him in the future if needed. Fantastic company to deal with. Thank you

Bought a hot tub from them at the H&G show. Needed a delayed delivery and said it would be OK…read more Joe came out for a site inspection prior to delivery. Delivery went fine. They removed our old hot tub (for a fee) and placed the new one perfectly. Joe had made a note for them to bring a hole saw to drill where our electrical would enter. They did not want to do it saying it is "very hard" to drill through fiberglass. They refused. It took 20 seconds for my guy to drill the hole. During hook up, it appeared we were delivered a used unit. Maybe a showroom sample. Many indicators. Not what I purchased. Anyway, the unit seems to be working fine so far. Note: the cover that they "throw in" is cheap as heck. It leaks rainwater into the spa and it sags and puddled on the top the first time it rained. Very unhappy about this. We have had 2 other hot tubs in the past 35 years and not one had a cover that leaks and sags. Also, no manual came with the hot tub. The instruction sheet they left says "refer to the manual". Never got one. I had to call and Rex said he would email one. Inconvenient. Can't bring my computer out to the hot tub and printing 56 pages is ridiculous. I'm old school and like to have the manual in my hand as I am learning the features and functions and for reference. I will be calling Platinum Spas to get one. Also, they never mentioned how to Register the tub and file for the warranty. Not trying to be negative, but others must be aware of these things before you buy.

We had our pool installer cancel on us two weeks before installation. We were in a bind as we…read moreplanned to have our pool up by our son's birthday . Called Lake Erie pools and they were able to get us scheduled . Our yard was difficult to deal with but they made it happen. My husband still talks about how happy he was with them . We will always recommend for pool install .

Great communication in the beginning and price was reasonable. Once the deposit was put down,…read morecommunication wasn't as good. Once the pool was finally installed, communication was pretty much non-existent. Never came back to finish the job, never texted back after days of texting him. No call back after voicemails. We ended up having to hire someone else to finish the work. I would absolutely not recommend.

Have been on a schedule for years know we had a date set for opening never called us. Left us…read morehanging again. Get everything in writing

From the owner: Specializing in swimming pool service and installation on new and used aboveground swimming pools…read more Servicing the greater Cleveland area for over 20 years.

Once again, this team delivers! Opened up on Monday and in use today. All I had to do was test…read morethe water ONCE and push two "on buttons"...one for the filter and one for the heater... and put on a swimsuit!!! Well done Josh and folks, you'd better book them before they get booked up for the summer

Josh was very nice and I'm sure he is well qualified and would do a great job but his estimate was…read moretoo high for me.