We had a great experience with this company. Our pool was a nightmare. It is a terrible design to begin with. We had significant damage from a hail storm 2 years ago. I called over 15 companies and Noone would touch our pool. Eric and Susie came out and looked at our pool. This was something the other companies wouldnt even entertain. Some, looked at the photos and would not even call me back. The process to ecofinish our pool was not easy. As I said, the pool itself is a problem. The design is half concrete half acrylic/fiberglass. They stuck by us, they supported us and we all learned a great deal about this special type of pool. I am incredibly grateful they took a chance on our pool. It is beautiful now and we should get another 10 to 15 years out of it. This came at a risk to them as they had not done a pool like our before but they were up for the challenge and worked diligently to ensure it was done at the highest quality. Sorry for grammatical erros, this wont let me go back and edit ! Anyway, I recommend this company! read more

The Aqua Ridge crew worked so hard to get our pool done in time for closing the sale of our home. After really challenging weather that led to delays, which Susan and Eric had clearly explained as a possibility, Roy and Robert worked hard with their team to get the repairs and coating done. Everyone was super polite, they cleaned up all of their equipment each day and we are so thankful that it will be done in time! read more

We hired this company to install an EcoFinish on our fiberglass pool. Before work began, the pool was structurally sound and holding water without issue. During the draining process, a significant crack developed and the pool bottom lifted more than six inches, resulting in approximately $10,000 in structural repair costs. We relied on the company's represented expertise and trusted that site conditions would be properly evaluated before the pool was drained. After the damage occurred, the company determined there was a groundwater issue and recommended installation of a well point system, which we approved under a separate contract. The installation took approximately two weeks to complete and resulted in two large cracks in our concrete pool deck that were not addressed after being brought to the company's attention. In addition, the finished concrete work around the well was poorly done, with debris and broken concrete left behind. After losing confidence in the company, we consulted an independent contractor. Based on their assessment, the pool should not have been drained under the existing conditions due to hydrostatic pressure risks caused by heavy winter snowfall, recent rainfall, and the pool's location at the bottom of a hill. We were advised these conditions presented a significant and foreseeable risk of structural damage. When we raised these concerns, the company disputed responsibility and instead attributed the issue to a prior repair. However, the pool was stable and functioning properly before it was drained. We believe a more experienced contractor would have recognized the risks associated with both the prior repair and the groundwater conditions and either delayed the project or taken additional precautions. We ultimately canceled the contract, as permitted under the agreement. At that point, the company had only partially completed the work described in line item 1 of the contract, totaling $3,750 for draining, sanding, drilling holes to prevent floating, and prep work for the EcoFinish application. The sanding and prep work could not be completed because groundwater continued leaking into the pool. Our contract also stated that any additional charges had to be presented in writing and approved by all parties. The only additional work we approved was $2,000 for the well system. Although we believe the draining process contributed to the damage, we did not ask the company to cover the repair costs. Instead, we offered to pay the full agreed-upon amount for line item 1, despite the work not being completed, and requested return of the remaining deposit, which we believed was a fair resolution. However, we were billed $11,250 for pool-related work, plus the additional $2,000 for the well work, and only refunded $7,646 of our $20,896 deposit. We are extremely disappointed with how this situation was handled, the lack of accountability, and the refusal to resolve the financial dispute fairly. Based on our experience, we cannot recommend this company. read more

See all