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    Destination Pools

    3.0 (2 reviews)
    Closed 8:00 am - 5:00 pm

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    8 years ago

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    Outdoor Systems

    Outdoor Systems

    1.7
    (3 reviews)

    After a rocky start this company got it together and did very nice work. Where other companies may…read morehave tried to cut their losses they continued to work hard. The job took much longer then expected but they are working to see it through

    We contracted with Outdoor Systems to handle a very large and very expensive backyard renovation…read moreafter installing a new pool in our backyard (pool not installed by Destination Pools but another company). The design was wonderful and drawings made. The crew was very polite and worked hard and we have to give credit to the young man who rebuilt a retaining wall and staircase. It's wonderful. Our problems began when we had to deal with the owner, Dan, first on misplacement of the fence by his crew in our backyard. The Outdoor employee who spoke to us did not, apparently, understand where placement should have been after speaking with my husband and ran a length of it wrong. When we addressed this issue with Dan and pointed out the drawing design and went over the conversation before installing the length of fence, Dan's answer was, "Well, this is my cousin and he is not a liar." Dan, although upset, reinstalled the fence according to the design plan. The job progressed and we received an email from Outdoor that the job was now done and they wanted final payment. We had to send an email listing at least nine items that were not finished and were very obvious. We were also informed by Dan that the sidewalk they had installed along the side of our house would probably break apart near our driveway because they could not secure it properly to the asphalt. It has been a month after completion and final payment. Here is where the problems really start. All of our beautiful beds which we had river rock installed and, supposedly, a high quality weed barrier so they would be nearly maintenance free have large amounts of weeds and grass growing in them. It looks horrible. We have been attempting for weeks to get help with this situation and have received nothing but not kind texts from an employee and no communications from Dan whatsoever. We have invited them on two occasions to come to the house and look at this problem and we get no response and no help. How did so much grass seed from Outdoor seeding the lawn get into the beds? Carelessness. I emailed Megan at their office pictures of the problems and asked for Dan to contact us. She said she would get Dan the information and have him reach out to us. Nothing. Additionally, for the third time, a large boulder which is part of a stair path leading to our pool equipment has become unstable and needs adhering again. It's a safety issue. We will now have to do this ourselves and another of the boulders is breaking. Another very disappointing aspect of this expensive project. There are more problems with the seed mats they used and they needed to be removed. We were told by an employee they would come out and remove them and, again, nothing. We had to do this very laborious task ourselves. The lack of responsibility and ignoring problems of this business when something goes wrong is completely unacceptable and especially after they have received final payment. We now have had to enlist the help of a different company to help fix the mess of these beds. I would not recommend Outdoor Systems whatsoever.

    Destination Pools - poolservice - Updated July 2026

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