My error, I didn't schedule our pool opening as early as I meant to. When I called they were able…read moreto work us in within 2 weeks during the busy season. They gave arrival window the day before. They called 10 mins away. Rep was knowledgeable and efficient. We already have closing and next opening scheduled.

My Sundance hotub had alarms and was under warranty. They…read moresent out a tech who was very knowledgeable and ordered the part. Another tech came out and found the circuit board was the problem. Both techs are great at their job and communication.

Unfortunately, I've got to rescind any recommendations I've given to shop here. The store, and…read moresales person are fine, but the parent company who makes the spas, LPI does not stand behind their product. (3) years into owning our hot tub half of the cover began sagging, it was clear there was an issue, and when we unzipped it to inspect, one side was missing a vapor barrier wrap on the foam, so it was just acting as a giant sponge. We contacted LPI, sent pictures, and they even acknowledged it was made incorrectly but refused to do the right thing. They claimed it only has a 90 day warranty, which is utterly useless. But interestingly enough, i could spend $600 and buy a new cover from them, which is warrantied for 5 years, how does that work? They failed to provide good craftsmanship in their lids, which are $600 to replace, do you really want to trust them with a $10,000 spa investment???

We checked local spa sellers but decided to drive to Greensboro in search of the best spa in the…read morearea. We found it. The bells and whistles are aplenty. The spa is gorgeous. The sells process was smooth and fun. Delivery, we'll, it got here. The best spa manufacturers are busy. The installation was flawless. The support I needed afterwards was professional. I am not serious but I almost wish my backyard would hold another one.

I want to tell you what an awesome experience I had with Paradise the owner, Ray. We purchased a…read morehot tub and the wrong tub was sent from the manufacturer, through no fault of Paradise. It leaked and had only one pump. The tub we had ordered had two pumps. The manufacturer put the wrong model number on the tub. They didn't want to take responsibility. After weeks of waiting, we decided we didn't want their brand. Ray worked with us and we ordered a different tub. It was going to take several more weeks for the company they use to install the tub. Ray said that he would bring the tub and install it for us. He came 2 days later in the cold. I really appreciate the way he took care of us. I would recommend Paradise if anyone is looking to buy a hot tub. Great job Ray and Staff!

I can not say enough great things about Paradise Pools & Spas. Ray, the owner is very dedicated to…read moreguaranteed customer satisfaction. Everything with both our 33 foot pool and brand new Wellis Hercules Spa has been wonderful. The grading, Delivery, set up just everything, all the people were super nice. We loved our pool so much we just had to get the spa too. We will be purchasing and further necessities through the company as well. Cheers friends & choose paradise, for sure!

I have been shopping at Pond Country in Colfax since 2012. I built my first two ponds and the staff…read moreat Pond Country has always taken the time to educate me about my pond, plumbing issues, general maintenance and so much more. I never left with unanswered questions. The staff has always been great, friendly and helpful. In November of 2024 I needed a new liner for my pond. Pond Country sent someone to access my pond and give me an estimate on the rebuild. I was tired of repairing my mistakes so I wanting a fully reconstructed pond. I cannot express how satisfied I am with the reconfiguration, the design and the size of the pond they built for me. It isn't just a pond, there are multiple waterfalls, streams and fountain features incorporated into the streams. I tell people I do not have to go on vacation, it is in my backyard in the safety of my own property. It is absolutely gorgeous, every aspect of the design and the final result of my pond is astounding. If you want it done right, hire a company that has been doing this for almost 30 years. Their dedication and precision to detail goes above and beyond what I expected, but I certainly appreciate all the hard work that went into my backyard oasis.

While they built me a beautiful koi pond with water falls, they told me they would do monthly…read moremaintenance on my pond but then informed me that they do not provide that in my area only a few months after it was installed. Again they built a beautiful pond but do not count on them to service your pond after it is installed. I spent 75,000 dollars with them and feel like I was lied to. They specifically sold me on their maintenance packages. My pond is now full of algae and I am having a hard time finding someone to service it.

We initially hired The Stone Studio to replace tile and flooring in our master bathroom. However,…read morethere were quite a few tasks we kept adding (painting, electrical, cabinets for a craft room, tiles for guest bath, etc). Dave and Mike were very accommodating. They performed all jobs professionally, honestly, courteously, and timely. We are so happy with every aspect of the work performed. We would recommend the Stone Studio to anyone wanting upgrades in their home. Tony & Lourdes

We recently hired Stone Studio to install a new kitchen sink and granite countertops. We were…read moredisappointed in the workmanship as well as customer service. Here are the major issues: 1) The measuring and/or cutting for the kitchen desktop was off (too long). Instead of having the slab trimmed, the installers forced it into place & punched a long hole through the wall's sheetrock. Stone Studio resolved this by providing a granite backsplash around the desktop to hide the hole. 2) The strip of granite between the wall and the hole for the sink is too narrow. We had expressed concern about this when selecting our sink & were assured by David (co-owner) that the sink we were considering would fit with absolutely no problem. Our faucet fit only by rigging it with extra parts sold at Home Depot, but the faucet base still scrapes the backsplash. Having researched faucet measurements online, it is clear that we will have extreme difficulty finding another faucet that will fit when this one needs to be replaced. We were told that Stone Studio considers this a successful installation. 3) After installation a crack was discovered in the new sink. It is not Stone Studio's procedure to open & visually inspect a sink prior to installation. It took about 45 minutes to contact David (co-owner), at which point he said he would try to find another sink the next day. Late the next day, a Thursday, we received an email saying one would have to be ordered. A full week after the initial installation, they finally had a new sink to install. If we hadn't done the plumbing ourselves we would have had to pay plumbers for multiple trips. Instead we had to install, remove and reinstall the faucet on our own time to make our kitchen functional. 4) The overhang on the counter side with kitchen stools is longer than the Stone Studio contract (and online resources) recommend without brackets; it was intended to be within guidelines but was measured/cut incorrectly. Justin (co-owner) said that it was close enough & will probably be fine with normal use; no remedy was made. We had to buy and install brackets to ensure the overhang doesn't break off. Our disappointment in customer service stems from a lack of urgency to address problems, lack of concern about the inconvenience caused, and resistance to acknowledge most of the problems. It was only as the final payment came due on the last day of the job that either owner apologized for "any inconveniences" or "hiccups" that had occurred.

Here is my experience with this company, Friendly, professional and willing to make everything…read moreright and to my satisfaction. They showed and told me what was wrong, How the builder messed up and how to make it right. With a LIFETIME guarantee. Other than having to wait an extra day to let the concrete set, any delays were on my end. They worked feverishly putting inn so many hours to complete my shower. I highly recommend them! Plus it helps to be nice to the people you hire to do work. Im sure if you're a Karen, you get the same in return. I absolutely loved these guys!!!!!

Used this company for a shower remodel. The experience was less than satisfying but in the end,…read moreNicole and Mike made it right. The tile guy they used was not good...causing the project to be delayed with re-do's. He worked too many hours a day to get the project done, jeopardizing the quality of work. Nicole was frustrated with me but I wanted it to be done right! She became rude and actually blamed me for the screw-ups by not taking her suggestions. I wanted it done the way I wanted it. I'm sure this was a bad experience for me AND her but how she handled it was far less than professional! Advice... if you choose this company, deal with her husband, Mike, only! He's very professional.

I bought my first Rainbow in the mid-70's and will not use any other vacuum. I can't stand vacuum…read morebags or emptying a canister. I found this business on line and contacted them when my water base cracked. Shawn knew the model of my old unit from photos and was able to find a preplacement base/ tank. His service was excellent and I'll be contacting him when this old machine dies. Brenda, Raleigh

Was able to troubleshoot the problem so we could make an informed decision on whether to repair or…read morereplace the vacuum. Professional and courteous service. We ended up replacing the vacuum at a fair price. Lois McKeon

Gilmore Plant has ALWAYS BEEN THE BEST NURSERY to go to for Plants & Plant Material…read more If you aren't pleased with your Purchase, just talk with the Owners, and They will Take Care of Any Problems....... Guaranteed!!! I've Witnessed Their GREAT SERVICE, ALL MY LIFE, and BELIEVE ME, THEY ARE THE BEST!!! SERVICE, SELECTION, & VALUE...... Are ALWAYS Part of The Package when you Come to "Gilmore Plant & Bulb Company" for your Planting Needs. You can Trust Their Products during Any Season!!! During Any Time of Year, They Are Available to Help You with Your Planting Needs!!! Just Give Them A Call or Pay Them A Visit...... They Will Strive to Take Care of Your Gardening & Planting Needs. I PROMISE YOU!!! Sincerely Yours, Vickie Layton