Let's face facts, nobody is happy calling a drain service, it always means there is a problem,…read morethere is no good time for a drain issue, and try to think is something you'd less like want to spend money, literally down the drain. So reviews are going to be tense from the jump. But this company came out, late based online booking, by 9pm and we were back in service. I note professional office phone reception and fantastic service technician. I wasn't planning on a drain issue when the day started. I just wanted it fixed before the day ended, and this company succeeded.

Great work !! ///////////////////////////////////////////!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!read more

This company used to be super reliable and has DRASTICALLY gone down hill. 4 days of call backs to…read moreset up an "appointment request", absolutely unnecessary use of information and quite frankly, employees who don't give a shit. They seem more concerned to give customer disservice then to actually help at all. Very disappointing.

A shame there's no option for zero stars for zero service. Wow did this company go downhill. We've…read moreused them for many years. 4 years in the current house and a few years in our prior house. Our septic pump failed and we were worried water/sewage would back up into the house. We called Franc right away to report it and were told someone would contact us first thing the next morning (Monday). No one called us so we called them again. They said we were first on the list, yet no one ever got back to us after several calls and waiting for 3 days. Called another company in Bucks County who came out within 24 hours. We called Franc to advise them we were forced to use someone else and typical of a terrible business, they never called to apologize or even explain why they ignored us. Oh well, Franc lost out on a $3800 job, paid in full. Good riddance to you.

Edit update as of this morning:…read more I called to confirm cap was replaced as the gentleman I spoke with said it would be yesterday, I was in the office and not sure it had been done. A simple - Yes, it was and some form of notification would have been professional. Instead MANDY proceeded to grill and question me "did you not call yesterday?" "were you not home to see?" etc etc. Just say "yes it was replaced"......... I will never use this company again, due to the unprofessional manner of the front office woman. I should note that the gentleman I spoke to yesterday was completely professional and friendly - it appears to be MANDY. If I could give her negative zero stars I would. I've used this company for a couple of years, and the technicians have always been very friendly and professional. Unfortunately, communication with the office has been extremely frustrating. I left multiple messages to schedule service and received no callbacks before finally getting through. After the tanks were pumped, I again had to repeatedly call to obtain an invoice and a payment link. When I finally spoke with the woman in the office, she informed me that a tank cap had cracked during service and said it would be replaced right away. She did send a payment link, but it did not work properly--both bank and card payment links were broken and failed before submission. I continued calling and leaving messages in an attempt to pay by phone. When I finally reached her again, I was told the online payment system "works fine for everyone else," in a condescending manner, and that no one would come to replace the cracked cap until payment was received--despite my repeated attempts to pay. She also told me she could only hear "every other word" during my call to her, but oddly she seemed to capture my card number just fine without me having to repeat anything. The bill was paid immediately upon receiving a live person, but the cap issue remains unresolved. They were also to send inspection reports to the township, and based on this experience, I have concerns about whether that will actually occur. Being treated as if I were avoiding payment (its been a week since service), when I was the one consistently calling to resolve it, was disappointing. Due to the poor communication and customer service, holding my broken cap hostage for payment etc. I'll likely be taking my business elsewhere.

Frustrating experience with this business. I required septic service at our house in January this…read moreyear and Steve came out and could not locate where the drain field was on my property and made his way all the way to an elevated area almost in the neighbor's property and started digging and looking for the mounds without asking the location. When his workers came out to do the work, they went straight to the location behind the septic tank with no questions where it is located. Had another septic problem this week where they said a 1 year and 5 month pump was faulty and had to be replaced, but was under warranty. After a discussion about being charged installation fees again for a faulty pump where installation was paid when originally placed, the crew came out. Working from home I had to talk to them while on meetings, the guy asked if they could take the septic truck on to the lawn to the back of the house. I asked if it was necessary and he replied the ground was hard enough and went ahead, taking both trucks out without an opportunity to say no. They destroyed much of our landscaping efforts and destroyed a newly planted holly shrub. When I contacted Steve with pictures, I received no response so moved forward with a review.

Yesterday I had an emergency and I contacted the company to see if they could help me and they…read moredidn't think twice so I have 5 stars because they immediately attended to my emergency thank you for your help guys

We were able to have our septic pumped right away, not in a week from our phone call. We had Dave,…read morewho showed up right on time and was very knowledgeable. He answered all our questions, and there were a lot, given our septic is older. It's nice to have not only prompt service, but excellent service! I wouldn't hesitate to reach out to them whether it is a simple septic pump or a septic issue. Thank you to the whole Drayton clan, you have some of the best employees!!!

Total ripoff!! I just don't want anyone else to go through what we've gone through. We had a leaky…read morekitchen faucet and I went to yelp to find a plumber. After everything was said and done we walked away with a $49 faucet, a shoddy caulking job, and an $859 bill (please see photos attached)... and when I called and asked for a break down of charges, Steve the plumber, gave me a song and dance about how he charges $700/$800 for a kitchen faucet installation. It's just not right! After calling a few other plumbers, they told me they charge between $350 and $400 including a $100 faucet. Take your business elsewhere!! And an update to the response from the company: youre attempts to take down my reviews have thankfully not worked. Even if the faucet wasn't from Home Depot, it couldn't have been MUCH more than $49... was it a $50 faucet? And the faucet that was being replaced was not old, the whole kitchen was redone about a year ago... the leak probably just needed a tightened valve ..... I've read reviews all over the internet of your company and they all say the same thing, you're a ripoff

Don't think twice, call drainworks for honest, dependable, fast and affordable serviceread more

I reached out to a few septic service companies for an emergency pump out of an old septic tank…read more Clemens Septic was able to dispatch within a few hours for the pump out. Linda (admin) was helpful with the coordination and dispatch, and Spencer (technician) was timely, professional and explained what he was doing. He was respectful of the property and even made recommendations for the timing of the next pump out service based on household size. Great value for the immediate need and a really nice and professional company. Highly recommend Clemens.

Called around to get pumped out and chose them because of the quoted price they gave me over the…read morephone when scheduling. Sent me a bill for $125 higher and would not accept payment for price quoted. Now in collections.

Gave selection of time slots, Came promptly within a few days, Offered $25.00 off coupon when…read moreappointment was made, Got a reminder call, Friendly service, Cut grass out & set aside on provided tarp, Pumped the 1000 gal. tank, when done, placed grass back on top perfectly! Highly recommend. I give them 5 Stars!

From the owner: Click Business Name for More Information…read more Norbill Disposal Service has been family owned and operated for over 45 years. We providing complete septic system service that is prompt and dependable! We serve all of Bucks County and provide services to septic tanks, cesspools and holding tanks. Cleaning, Repairing, design and installation name a few of our services.Please check us out at www.norbilldisposal.com