BUYER BEWARE - THINK TWICE BEFORE CHOOSING VANDERFORD AIR…read more I chose Vanderford Air because their website promises "Customer Satisfaction is our #1 Priority," "Quality Workmanship," "Honest Communication," and "Repairs Done Right the First Time." Unfortunately, my experience over the last three years has been the exact opposite. I purchased a brand-new A/C system in July 2023. Within a week, it wasn't cooling properly due to low refrigerant. The same issue happened again in 2024, but instead of finding the leak, I was told to spend more money on a second return. They installed the wrong return box, damaged my ceiling, and later I discovered they failed to connect the drain properly, causing water damage inside my wall that I had to repair myself. In July 2026, the system again wasn't cooling. The technician confirmed the condenser coil was leaking, even though I had complained about refrigerant loss since shortly after installation. When I spoke with Service Manager Dan, he claimed there was no history of my previous service calls until I provided documentation. Rather than taking responsibility, he dismissed my concerns and refused to let me contact the owner directly. After negotiating, I agreed to pay $1,200 because I was promised the leaking coil would be replaced and the incorrect return installation would finally be corrected. When repair day arrived, the crew wasn't even Vanderford employees--they were third-party subcontractors. They showed up with the coil but knew nothing about fixing the return box. While working, one of the subcontractors fell from my attic ladder carrying equipment. I was more concerned about making sure he was okay than Vanderford seemed to be. I requested a call from management and never received one. After spending thousands on a new HVAC system, I've dealt with repeated refrigerant leaks, poor workmanship, home damage, broken promises, and a lack of accountability. Based on my experience, I cannot recommend Vanderford Air.

I have used Vanderford for several years now because I thought I was getting honest care from them,…read morebut I was so wrong. Over the past 4 years I have spent over 20,000 with them only to find out most of what had been done is either useless or not done correctly. Every time I've had an issue they have sent techs out that eventually tell me I needed new coils, new dampers, new plumbing, to have my ducts cleans, and a new outside unit. I don't know a lot about AC so I take it as they are being honest and I just want my AC to run correct. But last year we invested 13000 in a new outside unit, by their recommendation, to fix the new issues we were having and things got worse after that. The house never really cooled correctly after getting the unit and I had humidity issues inside the house. They would send people out to look at it but I was always told things were great. Eventually the compressor in the brand new unit went out and even though it was less than 10 months old and under warranty I was charged 1400 to put the new one in for the "labor" costs. The issues with cooling and humidity continued after the pieces was replaced. I then decided to reach out to a new company to get their opinion on my issues and when the owner of the new company arrived he literally laughed when he saw my ac unit and the work that had been done. He asked who had done it because he wanted to call them himself and complain once he found out what I had been charged. He found holes everywhere in my duct work that had been coved with layers of tape after tape, Leaks around every new damper they had installed and several of the dampers had zero insulation round them and was allowing air to leave the system and hot air to enter. , thus causing my humidity issues and not allowing it to cool the house properly. He also said the compressor issue was because the unit they recommended I buy was not made for the system I have installed and it was overworking and will continue to go out over and over. I have attached pics of just some of the places where you see that they just taped over the issues. He said it was some of the worst ac work he has ever seen done by a "professional". We sat down and went over all the money I had spent with vanderford and what had been done for the money. I was told the majority of what I spent was not necessary if they would have just been honest with me and fixed the root cause of the issue to begin with. Maybe they were being dishonest, maybe their techs didn't know what they were looking for and couldn't find the issue, or maybe they just didn't care to fix it and kept taping the holes knowing I would keep spending money with them. Either way it sucks and Im kicking myself for the time and money I spent with them. The yearly maintenance plan is joke. Had it for 6 years and guys show up, act like they inspect your system and then recommend you buy something to make your system more efficient. FYI.. The new company fixed my issue in ONE day and completely redid the work that vanderford had done and my AC is running better and more efficient than it has in years. Vanderford had been trying to "fix" or "find" the issue for months. Thankfully I called them before the humidity issues vanderford was allowing to happened called mold issues or more in my home. Be careful what "experts" you trust or it may cost you thousands.

I couldn't be happier with the service Epic provided. He came out to repair a bathtub faucet that…read morehad been leaking behind the wall after I unsuccessfully attempted the repair myself. While YouTube can be a great resource, there are definitely some things that only come with experience and knowing the tricks of the trade. Christian (Epic Plumber) quickly identified what needed to be done, installed the new faucet correctly, and even verified the repair by using the access panel behind the tub to ensure there were absolutely no leaks inside the wall. That extra step gave me real peace of mind that the job was done right the first time. He was professional, courteous, and respectful of my home. One thing I especially appreciated was that he put on boot covers before coming inside. I don't allow outside shoes on the upstairs carpet, and without me even having to ask, he took the initiative to protect my home. It's becoming harder to find contractors who genuinely care about doing quality work and treating a customer's home with respect. Epic exceeded my expectations, and I would not hesitate to hire him again or recommend him to anyone needing plumbing repairs.

They did a repair and I wasent gonna originally leave a review as my situation was an odd one but…read morethey wanted to refuse doing repair after saying they could because they payment was coming from the company that caused the damage so for that I was treated rudely and with massive disrespect but I was in a bind and they were already on scene so I was able to get the people that caused the damage to call and they did the repair well I thought apperantly they put a bandage on a problem now just over a year later and their bandaid broke and they want to charge me a second time if I could give 0 stars I would ill be finding a way to contact someone ro get my voice heard you should fix things appropriately and stand behind your work for more then just 1 year now I gotta get ahold of the original company that did the damage and try to find a company that will fix properly

Spencer and Alec were the crew that came in and installed 3 new ceiling fans, swapped out another…read moreand relocated and installed a new light fixture in the dining room. Excellent workmanship, very polite and courteous. They were neat while working and clean up afterwards. They showed up on time and came in at estimate. Very pleased with them. Terrific value and quality of work.

The one-star review is not alone. We are SO DISAPPOINTED. This is a company we've been loyal to for…read moreyears- annual contracts, done lots of work in the past. Unfortunately that is past. They no longer care about the small residential customer no matter how long we've been loyal to them. Our home a/c stopped working on Wednesday. They did send out the service guy Manny who just kept saying how "we should have bought the extended warranty service contract when we bought the new system in 2020 and so even though the part is under warranty their labor is not and wanted $2800.- for 4 hours work plus the refrigerant! I asked for an itemized bill SEVERAL times and never got one because they were severely OVERPRICED. I shopped @ and got two offers- one for a thousand dollars less and one for half the price- from companies that weren't afraid to itemized their charges! Also they said it would be a week for the part. As seniors in the Texas heat that is absurd! Other companies took the extra effort and got the part in a day and installed it before our elderly bodies were melted into the walls. Remind me why they never offered a senior discount or even honored the 10%labor discount our contract said we have. Not a word. I hate to write bad reviews but this one is important for people to know if you are not a commercial contract no matter how loyal you have been they will no longer provide good customer service and will severely overcharge. Look elsewhere!! There are other local a/c repairman companies to do a great job at half the price and even provide friendly customer service. NOT AT WEEKS.

I have a "collaped" sewer line under the slab in my bathroom and they have had to come out twice…read moreto clear it. Did a great job at a reasonable price and didn't charge extra to use their camera, as I have had other plumbing companies do.

Our water heater went out 2 days after our AC went out. AC is necessary here in Texas. Had to get…read morethat fixed ASAP. Water heater was next. Not having a lot of money to spend, we were so pleased when we spoke to Conner at Modern Plumbing. Not only was he able to replace our water heater, they came out the next day, on a Saturday (so I didn't miss any work), AND they did it at such a reasonable price and very quickly (1 hour). The workers were so super nice we tipped them both well.

Lanco Plumbing has fantastic Customer Service, from time of call, to the minute they complete the…read morerepair or service! Fast, Friendly, Professional and Easy Service and an Excellent Value! Thank you Lanco Plumbing for always being there. Most importantly, they listen and help, they do Not try to upsell or take advantage. Yes, A company you can trust!

Lanco helped me pass a Gas line inspection ASAP. Thank You…read moreKelly and Plumbers Appreciate it

Ralph came out to inspect my furnace situation and give me a quote on 11/18. I told him I already…read morehad a quote that was 1/3 of that price, and he told me I should definitely go the cheaper route if it was possible - told me there would be no charge, and left. Now, 30 days later, I received a text message and email from Master Air stating I owe them $99 for my service. I called the main line to confirm whether this is a legitimate charge or not, spoke with John - he said it was legitimate for their time. I asked, what for, since Ralph said there wasn't a charge & left - John stated, "I don't know a company would stay in business if we didn't charge for this" - I paid the $99 charge, but I think it's horrible business to wait until 30 days after someone comes out to send a bill. Especially after being told there wasn't a charge. Thanks.

We would highly recommend Master Air, they were professional and on time. Joey went above and…read morebeyond for us on the project. We are happy to support a local company.

The hardest thing to find are honest Auto mechanics, AC guys and plumbers. I am pleasantly…read moresurprised To say, Grand Slam plumbing are one of the honest ones... The woman who answered their phone was very friendly and attentive. The plumbers were on time and very knowledgeable. I had a water leak dripping onto the Sheet Rock. in my carport which collapsed my sheet rock. I had roofers come out and replaced a vent and capped another. Still leaked. The plumber looked in my shower and saw gaps in the grout. I also had him cut a hole in the wall to check behind the handle. No problem there. I always pointed the shower at the tile seat to warm it up. That's where the gaps were. I switched showers and the leak stopped! My charge, $75 Great price considering I spent a lot ore on roofers. Highly recommend this company!

Great repair , they were professional , courteous and timely . My final cost was right on with…read moretheir estimate given . Thank you all !

My wife and I had an excellent experience with Knights Plumbing today…read more After numerous attempts to fix a stubborn clogged drain from washing machine I decided to call an expert Mike quickly returned my call and said he would be here in 40-45 minutes Mike was quick to assess the problem and went to work. It didn't take long and we were back to work washing clothes and enjoying the modern convenience of automatic clothes washing & saving us from handwashing and clothes line drying. A big thank you to Knights Plumbing

Do I recommend this business, absolutely!! We had a leak that started on Christmas Eve, We had…read moreoriginally contacted rotors-rooter and they kept delaying the appointment. Desperate I called Knughts and they had someone out in minutes. Unfortunately our issue is a little more involved and they referred us to a leak detection service, which we so appreciate. The other plumbers had said they were going to need to cut holes in the wall to try and find the leak. We so appreciate the fact that Knights was honest and transparent with us and let us know the best course of action for us would be to call on the leak detection experts saving us time, headaches, and money. Our tech was extremely knowledgeable and gave us tons of advice. We're so appreciative, we will definitely use them in the future whenever we have pluming issues!! Thank you!!!