Lauren and her team do an excellent job taking care of our pets! I don't have to worry about them…read morein their care, even with my dog being a bit dramatic on walks

Here is an update to my original review. As I said before,…read moreI LOVE my pet care team. Off Collar has been a God send for me. Yesterday I was diagnosed with the flu. Oh misery All it took was a text message to Lauren Flannigan (owner) and favorite pet sitter, to ask if she could help me out by taking my Mila for daycare. There was no hesitation on her part. She was here early this morning to pick her up and will have her back to me in the afternoon giving me the day to rest. She will do the same tomorrow. Even though we weren't scheduled for these days, she was very willing to help me out. If you need pet care and want the best for your four legged furry friend, you would be remiss in overlooking this amazing service. I have had dogs my whole life and excellent pet sitters are hard to come by.

The staff is great! They are very accommodating for my pup who has turned anxious as she's gotten…read moreolder and no longer likes daycare (she figured out how to open their door and just leaves when she feels like it ). They recommended she did day boarding and she loves it! They know us by name and are always happy to see her. Definitely recommend for anyone looking for a place for their pet to relax while you are at work.

Three years ago I raved about Olde Towne Pet Resort to every dog owner I knew. Now I wouldn't board…read morea houseplant here. Great to horrible, entirely self-inflicted. Every booking, every pet, every time: more signatures and "agreements" than a mortgage closing. Somewhere there's a lawyer who's never met a dog and decided the real threat to this business is the guy who's paid them loyally for three years. You carefully fill out the entire grooming form online, pick every option -- then show up and they shove a paper copy across the counter to sign the exact same thing again. And after all that paperwork, they still claim they don't have the phone number they've had on file for three years and called me on before. Let's put this in perspective. I can order dinner to my door in two taps -- Reorder, Apple Pay, done. A stranger drives hot food across town on the strength of my thumbprint. But dropping off dogs these people have known for three years apparently requires a signing ceremony and a fresh liability waiver every single visit. In 2026, that's not caution. That's a business that's forgotten how to trust its own customers. And then there's the membership -- the crown jewel of contempt. They took a system that worked and actively torched it. Gone are the daycare credit packs: fair, flexible, buy-what-you-need, the way a business treats people it respects. In their place, a pricier monthly "membership" that auto-drafts your card whether your dog walks through the door or not, with no rollover for the days you paid for and never used. Read that again: you pay, they keep it, your dog gets nothing, and they call it a perk. It's not a membership -- it's a standing withdrawal from your bank account with a bow on it. It punishes the exact people who kept this place in business: the regulars whose lives don't run on a fixed weekly schedule. Some months my dogs come once, some months five times, because that's how actual life works -- and this program is built to make sure I lose either way. It doesn't serve pets. It doesn't serve owners. It serves a spreadsheet, and it treats every loyal customer as a recurring charge to be maximized rather than a person to be valued. It is, top to bottom, the most openly hostile "loyalty" scheme I've ever been asked to fund. When customers spend more time signing forms and fighting your billing than petting their dogs, you're not a pet resort -- you're a law firm with a kennel attached. Take your pets somewhere that still remembers what the word "customer" means.

The staff at the front desk are friendly and genuinely try to help, but overall the experience was…read morefrustrating. Basic membership questions and cancellations seem heavily dependent on the owners, which made communication difficult and slow. I was also disappointed by the cleanliness and upkeep compared to other dog facilities I've visited. The biggest issue for me was the membership policy -- unused sessions cannot be carried over, even when life circumstances make it hard to attend all monthly classes. After multiple emails (which somehow were blocked or censored by a firewall - unsure as they insist they never received), texts, and conversations with staff, I still lost paid sessions with no flexibility offered. Even after expressing my disdain, there was no offer to rectify the situation. There's potential here, but the customer experience and policies need improvement.

As a truly grateful dog mom, I can't say enough about Canine Cardio. Harper has absolutely thrived…read morehere--whether she's confidently spending time on the treadmill, learning to swim, enjoying fun field trips, or simply basking in the constant love and attention she receives. It's clear she's not just cared for, but genuinely loved. Watching her grow happier, healthier, and more confident has meant everything to me. Brittany and crew are the best!!

Responding to the business owner's response: 1. I primarily…read moreasked for an annual checkup as my dog has diarrhea every couple of months and that's normal for him. Despite that info, your team made a strong case about selling prescription treatment and you admitted to me verbally that your technicians didn't communicate that and weren't well trained. 2. When the technician lady I spoke with yesterday kept on cutting me off and saying that I was the one who rejected the heartworm test because your hospital "always" does things right, yes I got frustrated. I told her I was going to hang up and that I would find another hospital because I didn't want to continue being talked over and gaslighted. In my perspective, a proper response from your team would have been "I am surprised to hear that wasn't relayed to you. There must have been a mistake." And not "Our hospital always asks the owner so it must have been you who rejected it" esp when she couldn't find any records 3. Lastly it is my bad for assuming that the technician was the doc's wife. I am truly sorry for that. Being Korean myself and supporting a lot of Korean establishments in NOVA, I see a lot of husband-wife businesses. That lady's demeanor said she didn't care about losing my business at all so I assumed she was related to the owner. I am sorry as it was a cultural misguided assumption. Since you say that you are hoping to improve, my sincere feedback for your hospital is below: 1.) Please take some time to improve on empathy and customer service. Take a moment to listen to the customer. Please refrain from being defensive, cutting people off, arguing back, etc. I have never in my 20+ years in NOVA have come across an establishment where I felt the communication was this difficult. 2.) Kindly take the time to talk with patients & train your technicians on products they are selling, on customer service, on promoting clear/transparent processes. Yes you treat animals. But you are the main communicators with those pets' owners. Does a doctor at the hospital only checks up on the patients and prescribes treatment? No - they talk with family members, clearly explaining and assuring of what they are going to do and train their nurses to best assist with the treatment. That is part of the job and is a huge part of patient care. I have a right to my experiences and to share my perspective as do you. Please don't accuse my experience as being slanderous and unfactual. Obviously there was a lot of miscommunication but maybe that in itself can be a starting place for you to reflect on how to best mitigate those problems in the future. I wish you and your business best of luck. ---- It's not worth the stress, people. Please don't be swayed by the prices & look elsewhere. Three main reasons why I'm taking my dog elsewhere - Unclear Practice/Process, Poor Communication, Aggressive Attitude toward customers. A couple of weeks ago, I brought my dog in for an annual checkup. He was having diarrhea but I wasn't too worried as it happens occasionally, but since my dog's annual checkup was due in a month or so, I thought why not bring him in early just to check? I relayed this as I checked my dog in. Then a headache ensued with their technicians trying to sell my husband this comprehensive treatment plan to my dog. I was so confused - how could there be a treatment plan when the results of the bloodwork wasn't even out? When I went to pick up my dog, I told the doc - I get all the other shots you're giving my dog, but "what's the difference between getting my dog prescription food vs. feeding him a bland diet for his diarrhea?" And the doc said, "you don't have to cook." ...I was baffled. There was a miscommunication, a large part of it was due to undertrained technicians which the doc admitted to, and yet he had a standoff with me for 30 minutes. Whatever, I just wanted to take my dog home. THEN, a couple weeks later today, I was ordering heartworm medicine through Chewy and they declined it. I call the hospital and this Korean lady whom I assumed to be his wife based on how she was asserting herself, tells me that my dog didn't get his annual heartworm test. I asked her why then didn't they tell me when I went in for a checkup and then she aggressively argued that she's sure that someone must have told me. She looked in my records, but there was no record of me saying I declined the heartworm test, because I didn't. Yelp-fam, I told you the facts. You decide if the headache is worth it. Prices are great. But if you're anything like me and want the absolute best care for my dog and be treated in a professional/kind way, then pay a bit extra to get care elsewhere. Walk away. Also, DM me your favorite vets in NOVA. Looking for a new one for my fur-best friend.

I would recommend this animal hospital to anyone! My dog is normally sensitive and fearful but the…read morekindness from the vet and staff have made him more comfortable. Dr.Chun is a very skilled doctor. I would give 10 stars if I could!

Friendly employees. Excellent customer service…read more Reasonable price range. Love seeing the happy & joyful furry babies.

Great care and very chilled here with lots of love. Used for over 16 yrs. My dog Samson truly…read moreloved this place and full service to slip in the nail cut before bs k home was also great!

Natassia from Mickey & Friends took excellent care of my cat, Lulu, on multiple occasions while I…read morewas out of town. I greatly appreciated her daily updates and photos, which showed me that Lulu was thriving in my absence. I highly recommend Mickey & Friends for all pet parents and would definitely hire Natassia anytime to take care of my cat!

Natasha walks my 8 month old puppy Maya & I have to say Maya loves her. She is very patient, gentle…read moreand kind with her being a puppy. She helped maya learn to walk with a lead on so she doesn't pull on our walks. I would recommend her 100%.

Alexis, is such an amazing FurBabe! She really did her thing with my little guy while I vacationed…read morefor a week. She sent photos and videos of him while we were gone and he had the best time. He had the best time. Even had a pool day. When he came home, Alexis and clipped his nails and even gave him a bath. He never smelled so good. She took very good care of my fur baby that he wasn't happy to leave. The love and attention she pays to all the babies she cares for is unmatched. If you are undecided, here's your sign to book with the best! FurBabe for the win!

Love that I never have to worry when we go out of town because we know our girl is going to receive…read moregreat care! She's probably disappointed when we get home!!

They are AWESOME!!! I'm so happy that we found them. I don't know what we would've done if our…read morepaths hadn't crossed. We were a bit over our heads after we adopted a super duper high-energy (and somewhat aggressive) dog and realized the daily walks that other local dog walking companies provided just weren't cutting the mustard. She needed some real exercise while we were at work during the week and Dog Gone Tired was able to finally give her an outlet for her energy. They'll take her running, roller blading or find a place for her to run around off-leash for a few hours...It has been so great knowing that our pooch is not only getting to live a more healthy, active life, but is also in the hands of people who genuinely care for her. I really couldn't ask for more and can't recommend them high enough. They're super flexible, have unbeatable prices and best of all are OUTSTANDING with our dog (who, um, has some issues)...Seriously, they are great people and real dog lovers. If you are on the market for a dog walker or someone to watch your pup while you're out of town, Shannon and Emily (the owners of Dog Gone Tired) will make sure your dog is happy, healthy and well-cared for like it was their own.

I met Emily and Shannon tonight by chance. A dog in the neighborhood had gotten loose and I was…read morehelping his owner track him down. Shannon came out of nowhere and was able to coax and eventually capture the dog. I can tell from this brief interaction that Emily and Shannon care very deeply about Dogs, they could have easily ignored the situation but they chose to take action, and because of them a Dog was rescued and will spend tonight warm at home instead of outside in the cold. They are very good people and care about dogs- they were very knowledgeable about dogs- I am going to recommend them to all of my friends who need a dog sitter!