Saw an ad on Instagram about Daddy & Me lessons for swimming, and we couldn't pass up the chance…read more We ended up taking our 3 month old to Rafe & Co Sports Club in Bellmore and were definitely not disappointed. The level of care and professionalism far exceeded my expectations, and we can't wait to continue our swim lessons. Getting our son comfortable with the water is high priority for us, and Rafe & Co was able to help us achieve that. Thanks to Joey and team!

Our kids loved swim lessons with Rafe & Co! Coach Joey met our kids where they were at - and…read morefocused on age appropriate milestones and instruction. Our kids were 2.5 years old and 8-9 months at the time of our lessons. We will definitely be using what we learned this summer and are recommending Rafe & Co to all our friends. I see more lessons in our future - they do surf too!

Every time my son swims at this facility, he comes home with a stomach bug or a cold. It's clear…read morethe water isn't being treated or changed regularly. Sick children, including those with visible symptoms like runny noses, are allowed in the pool, which only worsens the issue. The overall cleanliness of the facility is poor--there's visible mold, and the showers are frequently out of order. This raises serious concerns about hygiene and safety standards. This has become a recurring issue, especially during weekday afternoons and weekend mornings when the pool is busiest. It's very common to see children who are clearly sick--coughing, sneezing, or with visibly runny noses--being allowed into the pool without any health checks or supervision. As a result, my son frequently comes home sick, often with a cold or stomach issues. This is the only facility close to my home, so the convenience is hard to give up. The pool itself is nice, but it's simply not being properly maintained. The water quality is questionable, the facility is not clean, and there's often visible mold. To make matters worse, the showers are frequently broken. This place has potential, but serious attention is needed to address these ongoing health and hygiene concerns.

I had an outstanding customer service experience thanks to a young lady named Kayla at the…read moreOceanside location. From the moment she assisted me, she was attentive, friendly, and incredibly efficient. I had a billing issue that had been causing me frustration, and Kayla resolved it immediately with confidence and care. Her professionalism and positive attitude truly stood out. She turned a stressful situation into a smooth, pleasant interaction. Kayla is a wonderful representative of the company, and I'm genuinely grateful for her help.

I have found the lessons for my grandchildren at urSwim to be well worth the price. The…read moreinstructors do their best to work with your schedule and are flexible, knowledgeable and very patient in their teaching approach. Diane R.

A great program and instructors with knowledge, throrough and…read more pleasant personalities. The programstarts promptly, and communicates well with the parent and grandparent. It is a clean environment and rewards are given for the different milestones. It is a safe, delightful experience for any child, regardless of age. I strongly recommend UrSwim programs. KC

Excellent staff, they teach the kids to be competitive swimmers, we are very happy with the…read moredecision to enroll our son in this club .

From the owner: We offer programs in competitive swimming ages 7-18! Adult…read moreClasses are offered as well! Our team is a year round competitive swim team offering high quality professional coaching and technique instruction for all ages and abilities. The goal of our team is to provide every member an opportunity to improve swimming skills and achieve success at his or her level of ability, from novice to international competitor. All of our coaches, as members of the American Swimming Coaches Association, have access to the most comprehensive training and certification program for youth coaches of any sport in the United States. They provide assurances that the time children spend in swimming will be quality time.

Started private swim lessons here for my daughter in February. Things went sideways quickly: the…read moreoriginal instructor was repeatedly dunking my daughter's head under the water without our consent. We requested a switch, but by then the damage was done -- she now refuses to attend at all. Over February through April we were billed about $1,160 for very few classes she actually felt safe taking. Cancellation is straightforward (drop confirmed today). The owner I spoke with was professional, but the 30-day-notice policy combined with the auto-bill-on-the-25th model means you keep paying weeks after your child won't go anymore. Refund declined despite the safety reason for stopping. One star: lessons are real, billing model is not consumer-friendly when something goes wrong.

My 5 year old son had the best birthday party here! He loved it and had so much fun! Highly…read morerecommend. Arabelle was the party host and the whole team was a big help!

My child never learned anything proper and never had just 1 teacher it was always someone different…read moreso there was no forward progress always stuck doing the same thing. As for the kids that worked there they were very nice and always polite but the system there is not working.

It was made bluntly clear that the lessons are being drawn out. I have expressed that my kids be…read moretested and after assurance that they will be, they weren't. It's understandable that kids will be kids and some instructors are more ridged that others but a by weekly or monthly testing should be standard.

Thank you Swim Stars inc. in Rockville Center New York for a continued outstanding experience even…read morein these challenging times. My two boys and I have gotten lessons prior to the Pandemic.. and beyond. My 8 year has become an expert swimmer in record time and my 5 year old is a fish!!! I feel safe under the instruction, guidance and attentiveness of Lorraine and the rest of the team. Thank you for a safe, fun and worry free experience! The life skill of swimming is essential and Swim Stars is the place to go!!!

I didn't get to take any photos of the pool and the surrounds of the pool, but the floors and the…read moreedge of the pool is super disgusting. The Women's bathroom is disgusting . The bathroom has mold on the floor of the showers, there's rust around the hand soap area, spilled hand soap on on the sink counter, toilet paper on the floor in the stalls and the sink very dirty. There's always a new instructor every time I would come for lessons with my kids. No one tells you what's going on, you basically have to go with the flow and not ask questions because to them it's the way how they do their service. Customer service is horrible. There's nothing wrong with the staffs, expect for one staff member. Every member that worked June 2022 felt over worked by the owner and is super unhappy." how do I know ?" bc they told me in-person the week of 4th Of July. There's one time I went on a Thursday during 4th of July weekend with my kids, there's was no one available to teach any lessons bc apparently they was closed. I didn't get a phone call, nor a text or email that they would be closed for the week of 4th of July. When I got there, one member told me that I wasn't the first customer that walked in here today with no update company being closed for the week of 4th July . The staff proceed to tell me that it was so unprofessional how managements handled their customers and it's not their fault; which I didn't blame them and I agreed it's not. I took my kids home and the next week I got a phone call from DANNY telling me I have a lesson today ( Thursday 4pm). I reply to him, no one didn't update me if the company was closed or open, so I assumed it's closed. I did pay the 4th of July week bc I was told by the staffs that if I didn't pay now I would or will loose my slot for the summer session in July. So, I made a payment of 121 on July 7th. On July 21 4pm I came in like a normal regular unprofessional day at swim star . There was two instructor who's not supposed to instruct my kids are there. I wasn't aware again. The two instructors did not introduce themselves or even said which child that will work with. They just began the lesson with no hi's or introduction. After the lesson I called Danny and told him about the experience and he said he's shocked and I asked for a refund bc this wasn't the first unprofessional encounter I had experienced at swim star. DANNY said he'll give me a call Back Friday, but no calls. I called myself Thursday July 28th to see where I stand. I told him about the hygiene in the bathroom, he said the building owner has to take care of that, that if I wanted I can use the bathroom upfront by the desk. I told him about the week I showed up no one was dress to teach, I told him about the customer service and he didn't really care. I asked him for a refund, he said he's no going to give me a refund bc of his staffs, customer service and the hygiene at the company. He hanged up the phone bc he didn't hear anything ( my phone accidentally went on mute for two seconds bc i was Multitasking with kids) I called bk he said he hanged up bc I stop talking and I asked him again for a refund. He refused to give me a refund and told me to come in even if I'm uncomfortable. I told him why would I come in if I'm uncomfortable with my kids getting teach by anyone that works there ? He didn't care if I'm uncomfortable or how I felt as a paying customer. He didn't care for my kids comfort. He's basically saying he doesn't care and he's not going to give me back any money bc it's on their contract. I proceeded to ask him about the contract saying does or did the contract said about different instructors and company hygiene ? He said no. I would not recommend anyone to go there with their kids because they're very unprofessional and not nice to their customers. They honestly act like you're getting free lesson , most cleanest company and have the greatest customer service, but it's not. Please if no one doesn't believe me. CHeck them out for yourself ! You wouldn't be disappointed.

Great establishment! The instructors are awesome and truly care about helping everyone learn and…read moreimprove. They create a really supportive and motivating environment. Ciara in the office is also amazing!! She's always friendly, organized, and incredibly helpful whenever you need anything. Overall, it's a great place with great people!

been going here with my kids for years, more out of convenience and location. there is no…read moreconsistency with the instructors, some of them do not care one bit about their jobs as they're all young kids. the management is never on site. And for all that, financially you get FLEECED. i'd EASILY recommend elsewhere