There is little to no interest in getting follow up assistance with prior customer history / jibs they did for me

I needed pipes from a removed sink cut and capped so we could proceed with drywall and paint. The guy quoted over 1500$! To put that number in perspective, we are paying our contractor 2300$ to sheetrock, tape, prime and fully paint two huge rooms. I think the materials needed for the job cost maybe 25-30 bucks. The balance is what it costs to be bent over the sink (if it was still there). I told him "you must be out of your mind", and he *immediately* says he'll get me a discount. Based on what, I have no idea. I replied there was no discount substantial enough he could reasonably offer based on the insane initial quote, but he insists he'll call his "manager" (the sleazy auto dealer tactic) and see what he can do. Surprise- within two minutes he's back apologizing with a dramatically slashed quote. Be careful- if you don't have a ballpark idea of what your job entails it seems these folks will absolutely violate you. My opinion is they're banking on the customer's ignorance and/or desperation. I don't trust, nor can I recommend, this company. Look elsewhere. read more

I called Aqueduct Services @12PM on June 6 2024 to make an plumbing appointment for the next day. They asked to charge on a credit card first before the service can be performed tomorrow. We decided to have another company to take a look so I called back @2PM same day to cancel the appointment with Aqueduct. They informed me that it is non-refundable. However, the person who answered the phone never informed me with 100% clarity that this charge cannot be refunded. He might have read the line very quickly but that does not equate informing customeres about the non-refundable nature of the charge. Be aware! read more

Had a problem with a water heater/expansion tank installed 5 years ago. Ruined my wood floors. Paid a lot of $$$$ again to replace a valve. During a maintenance service, the Technician said my hot water heater is old and will need to be replaced soon. Contacted company and not pleased with their customer care. Cancelled my service contract. No longer a customer! read more

Bait and switch on the price. They said fixing toilet would be $450 and then they changed it to $650. Later they tried changing that to $700. At first they would not apply the deposit that was supposed to go to the cost of the call. They changed the float in the toilet. It took them three minutes to install. We will not be using them in the future. read more

Excellent service, excellent planning, products are working properly. One week since install of brand new Lennox products. Lennox Signature SLP98 98% AFUE Variable Speed Modulating 70,000 Btuh Natural Gas Furnace With/ Lennox XC21 18 SEER Two Stage Air Conditioner Derek came out to our home and diagnosed issues with our Furnace and AC units. We knew we had to replace them and he worked with us to find the right products. Furnace was from 1986! Natalie helped us with proper permits and scheduling, super fast service too! Obviously with the weather getting colder we really wanted to get the project completed. Bayron and Declan were our install team. They spent 3 days at our home and worked steadily but quietly. The work was excellent and within the expected timeline we had a working Furnace and AC. They explained what work had to be done and any slight adjustments to the plan. They also explained how everything worked and what kinds of maintenance would be required. Will definitely call again for service and any other plumbing/HVAC needs. read more

Horrendously overpriced. They quoted me $2K to hydro jet my sewer line. I eventually found another company who did the same job for $750.

Called over a week ago to book routine service to AC unit. Called today to confirm time they would arrive today and was told that they were not coming. Couldn't rebook till mid July !! Used them in the past...never again. I'm glad I cancelled my service agreement... read more

Keeps cancelling appointment with no actual reason. Still awaiting for supervisor to call me to "reschedule."

Following the Nor'easter lots of people had trouble with frozen pipes/malfunctioning heat systems etc. Despite a full schedule Aqueduct got as an appointment in a short amount of time. The tech, Wilbert was very straightforward, explained what he was doing and why, tried to minimize damage to my walls and ceilings, fixed the issue and answered all my questions along the way. I understand my heating system now and will avoid a lot of trouble in the future. I was presented with options to choose from for the repair. Pricing was straightforward and reasonable and Wilbert informed me about pros and cons without trying to push for more work or expensive options. I will use this company in the future again. read more

These guys are way too expensive. Quoted me $1400 just to install 1 toilet that I would supply! Their guys do a hard sell for work and to sign you up for a 'service partner ' agreement which ALLEGEDLY gives you a discount on your quote but in reality you end up paying $7.50 /month for absolutely nothing. read more

After about 7 visits, they cannot correct a venting issue they created when they installed a new sink drain and abandoned the existing vent.. They initially never bothered to check how many fixtures used the previous vent when they tied into the drain system. Around the 3rd visit they installed a second studer vent which still did not account for the venting needs. They haphazardly cut into existing drain pipes like it was nothing. The 6th visit still had them perplexed so on the 7th visit they started thinking hmm, maybe we can drain the washer machine into the sump pit. Clearly, I had enough and it was very obvious they had no idea what they were doing and that they typically only send very inexperienced techs, not actual plumbers. The problem is... they charge plumbers prices. It's a shame they scam people with their prices and the send techs who, while polite, just don't have the expertise to solve the issues. Never once did they bother to call me or reach out over the 7 visits. They just kept sending one tech after another who I had to re-explain everything to. Awful company. read more

Outrageously high prices. Service plan is a sales pitch you pay for. I had a water heater and heat exchanger pipe replaced several months ago. Probably overpaid by several hundred dollars on each. I should have shopped around, and that was my mistake. Won't happen again. I signed up for their service plan because the 10% off the previously mentioned service made it a no-brainer, and the boiler checkout seemed worthwhile for at least the first winter in a new home. While scheduling the boiler checkup, I also mentioned wanting some estimates for plumbing work. Had to ask at least three times, and then I got tired of the phone tag. The boiler checkup was almost entirely a sales pitch. If I blindly took their advice, I'd quickly be out one or two thousand dollars for trivial or unnecessary things. $311 to replace a thermocouple? And a recommendation to change it every year? Crazy. It's a $30 part and you can replace it in 10 minutes if you've done it before. $363 to replace the expansion tank? Another recommendation to change it yearly, which is especially crazy since they last at least five years. The part is $50 and simply screws in. $299 to vacuum out the gas boiler and heat exchanger? If that takes longer than 20 minutes, what are you using? A toothbrush? $263 to install a wet switch? That's a 40 dollar part and trivial install. $1098 to replace a perfectly functional manual pilot light with electronic spark ignition? Why? These systems are so simple, nothing takes a long time to replace, especially if you don't need to drain any fluids. All their employees are incredibly neat and friendly, but the prices are a total scam. When I called to cancel my service plan there wasn't even a question as to why. I guess they know. read more

This company has consistent, professional and skilled people. I recommend them for any HAC plumbing work. Chris C was great. Very reliable. read more

The dispatch and technician were good/polite. That's the one star. They provided the most outrageous quote. I wanted 2 wide set faucets installed in my bathroom. They quoted $2804 if they supply faucets! $2572 if they use my faucets and their supplied traps. If they use all my material $1416...and oh yeah no guarantee. They had a second scale of pricing (15% discount)if I signed up $6.95 a month for some bogus front of the line/emergency membership. They will basically come out any hour no questions...but at that rate who wouldn't. I believe the technician moonlighted as neurosurgeon for said rates and they would have offered free lobotomy to console the pricing.....wtf!! Btw I had the work done by a licensed plumber (friend of a friend) for $210. This business practice is fine (capitalism's finest) but I only wished they all talked like pirates to at least give you a heads up. Oh yeah cost me $79 dollars for the quote....no lube read more

Aqueduct Services - Plumbing Near Me - Valhalla, New York

I made an appointment on their website for an estimate to replace one of our condensers that died. We have not been able to sleep in our bedroom because of the heat so I noted that we would appreciate an estimate as soon as possible. The evening before the appointment someone called to say that their technician would be at our house between 9:30 AM to 10:30 AM. I asked if possible that it be shaded closer to 9:30 AM because I have a work call but that I would accommodate and that I had to leave the house by 11 AM. Nobody showed up and nobody called. At noon I finally called them and got someone on the phone who asked if I wanted to reschedule. Not even an apology until I expressed amazement that they were treating potential customers this thoughtlessly. I told them I was not going to reschedule because if this is their level of unresponsiveness when they are supposed to be trying to get me as a customer I can only imagine how bad it would be once I signed up with them. Just terrible on so many levels. read more

Our 15+ year water heater broke a day before 4th of July, and we had two guests. Derek came, assessed the equipment, and gave us three options with detailed price breakdown. It was important for us to get the new water heater installed on the same day. He went to pick the unit up and brought it down to the basement, and picked up the broken one. After the installation, he checked every faucet to get rid of the bubbles and dirty water. He worked until 6:30pm on the even of 4th of July. We really appreciated it. BTW, the great thing about his service is that he laid out carpet on the floor not to track any dirt, and he wore the plastic shoe covers for the same reason. Usually plumbers come and do the job without really cleaning things up. But the basement looked much cleaner after the installation. The price may be on the higher side, but we were happy to pay for the professionalism. read more

We used this company before to fix a leaky pipe under our kitchen sink. After they charged us hundreds of dollars to repair not just the pipe but to replace the faucet installation (which we were assured was necessary), I was a bit leery of them. But they were polite, neat and clearly competent so we called them again when the lip on our toilet had deteriorated and we could not flush it, and a faucet handle was stuck. They charged us $89 for a service call and quoted us $1399 (including the service call) which they said represented a $227.85 discount from the standard price. I thought the price was so high in relation to the work that I started calling around to other plumbers, two of who respectively said the price was "insane" and "sounded out line." Eventually, we got both jobs done for a total of $400--a quarter of the job that Aqueduct quoted. In looking at Aqueduct's reviews, I have seen a number of complaints about their pricing. Along with my experience, there looks to be here a troubling pattern of potential price gouging. I would think twice about accepting this company's price quotes without getting other opinions. You might very well end up saving a great deal of money. For the most part, Aqueduct gets good reviews on line, but the customers do not appear to been price sensitive and looked for other quotes to measure the reasonableness of the company's pricing. I simply repeat the troubling reviews without vouching for their truth or falsity but I do think that it is important for anyone using their services to realize that my review is not unique but mirrors others that can be found on line: (1) On 10/15/18, Jeffrey K. complained on Yelp of "outrageously high prices" for a boiler price: $311 to replace a thermocouple, $363 to replace an expansion tank, $299 to vacuum out a gas boiler, $263 to install a wet switch, $1098 to replace a manual pilot light; (2) On 9/21/18, Maurice L. complained on Yelp of $240 quote snake a drain and complained of "highway robbery"; (3) On 5/31/18, Bpa77 A. complained on Yelp that Aqueduct indicated that there were leaks in the air conditioning condenser and air handler coil and that a repair would probably cost $6000. Two other companies come out to look at the issue and find no leaks anywhere. Both companies say the company is "either incompetent or trying to scam you." (4) On 5/30/18, Stanley W. complained on Yelp that the business "was definitely a rip off." (5) On 10/10/21, Bill E. complained on Yelp that Aqueduct tried to tell him that he needed "an entire new system for $8000" and that when he pushed back he was told could probably get away with $4000 repairs. He called another company and the problem was fixed in five minutes with no new parts; (6) On 3/20/17, a reviewer on Angies list said, Aqueduct was "Extremely expensive, that's all." They fixed a leaky faucet in the shower and one in the bathtub for $800; (7) On 1/3/17, a reviewer on Angies list said that Aqueduct wanted to charge $400-$500 to replace a washing machine valve that costs $55 at a plumbing supply store; (8) On 3/29/16, a reviewer on Angies list said the service was "great" and "My problem was sticker shock;" (9) On 1/12/16, a reviewer on Angies list said the company replaced a defective part without warranty, but had suggested replacing the whole faucet assembly with a new unit a very high prices up to $800; (10) On 1/4/16, a reviewer on Angies list said the company's estimate to do the job was five times higher than the company that was ultimately chosen; (11) On 3/26/16, a review on Angies list said the company's pricing was "quite high" and charged $560 to replace a kitchen sink faucet; (12) On 3/23/16, a reviewer on Angies list complained that the company quoted the replacement of a faucet and drain at more than $2000 and that the customer was able to find the same faucet for half the price quoted on line; and (13) 1/15/13, a reviewer on Angies list complained that the cost of fixing a toiler and a humidifier was "way too much." read more

Eddy was super professional. He was efficient, timely and up front with the costs. In my case I had to fix a gas fireplace insert where another company failed. This was not straight forward, but Eddy had a very positive attitude and was clean and easy to work with. Steve, Eddy's boss at the home office was great about getting back to me and scheduling Eddy on time. I would use them again. read more

It costs 79.00 for them to come to your place. That includes checking the thermostat and turning on the AC. Once they have to use tools it's 190 for an assessment. I was informed over the phone it was 79.00 and that would be deducted from any services purchased implying fixing. The technician was a nice guy, but this business is definitely a rip off. Make sure you verify what you're getting for the initial fee which is nothing. It ended being 85.61 for nothing. They are supposed to accept credit cards, but had no credit card machine and asked me to write down all the cc information. You have got to be kidding me. read more

$240 to snake a sink drain? That was the quote Aqueduct gave me when they arrived. I offered $150. The worker had to call the boss because he couldn't approve it. Dan, the boss, called me. I said I would pay $150 to snake the drain and if it didn't work we'd figure out something from there. He said he couldn't take $100 off the quote. I paid the visit charge of $80 for no work. If you think $240 is the right price to snake a drain then these are the guys for you. I believe it's highway robbery inflicted on people that don't know better. Find another plumber. read more

I use Aqueduct for plumbing and air conditioning services. They are thorough, organized, clean and thoughtful about making appropriate (and affordable) recommendations. Their technician spent 2+ hours servicing my old central air conditioner (free on my service plan) and carefully going over my current system and needs to make recommendations on replacing this 27 year old system with a new and efficient one....with understandable explanations and diagrams! I Shared the info with an acquaintance who retired from a lifelong career in this field and he corroborated all the recommendations. read more

Found Aqueduct via Angieslist as a local plumbing and AC installation company. We have been discovering all kinds of surprises in our new home and one happened to be a tub that would not drain. John C. was sent out quickly and conveniently by their amazing coordinator and he got right to work. He was here all day making sure the problem was fixed and didn't lead to any more issues. Cleaned up, was kind, and courteous throughout the whole process also recommending local contractors and advice for future work to be done (but was not pushy with sales or anything). Will definitely use Aqueduct again if issues arise! read more

Superb service, same day replacement of a very old water heater--quick with no problems and a fair price. They offer a ten year warranty.

They replaced the entire waste plumbing stack and water lines and and did a great job.

Terrible service! Ryan came to the job to do a simple unclogging. Came up with a bogus claim that he has to dismantle the whole drain in order to unclog, claiming that if for whatever reason while using a snake the p-trap became loose, he would be liable for the gasket. Client told him explicitly not to worry about that and that if that were to happen, client would take responsibility for the damaged gasket. Despite waiving this liability, Ryan refused to offer services that were requested by the client. If the client wants the job done a certain way, the service provider needs to listen to the clients needs and execute in the matter that was requested. He can't claim he has to re-do all new piping, when he is brought over to unclog. Clearly the service provider was looking to make more work for himself. Even thought he was going to get paid the same rate regardless of the task he was doing, he refused to even try to do more elementary tasks that the client asked of him... I will never call these guys for any work whatsoever. Very untrustworthy, and "corporate" . Will unnecessarily complicate what ever you need from them, in order to make "a better bang for the buck" Waste of $85 - that's their "dispatch fee" - unashamed embezzlement. read more

Our A/C died on one of the hottest days in August. Called two service companies, neither which I had used before. The first one I called never called back. So glad I called Aqueduct because they answered the phone and told me they were booked for the day but could come the following afternoon. Actually came mid-morning. Figured out the problem and fixed it, first explaining to us what caused the problem then what they'd do to fix it. Very professional and respectful, cleaning up when they finished. Icing on the cake was they were swwet to our dog. read more

Been looking for a reliable plumbing service for some time now. Getting an appointment for the following day even though it wasn't an emergency was awesome. Bobby took his time to figure out what the problem was and didn't leave until he was sure everything was working properly. read more

I reached out to Aqueduct plumbing when I searched for plumbers online and in Westchester, NY area. We made an appointment with them but unfortunately they called me 1-hour before the appointment saying that they could not make the appointment. I was OK with this because at least they called me. We made and agreed on another appointment for several days later. I called them 2-hours prior to the appointment to confirm the appointment and all was OK. The plumber/estimater never showed up nor called me to cancel. Now some would say "oh well". But I rescheduled my day and cut my work hours short (by the way I get paid by the hour) to make this appointment. So not only did I lose money but I waited at home and wasted my time waiting for a plumber. Hence, I will not call Aqueduct Plumbing ever for any service plus I will never refer them to any of my friends. In my opinion they owe me for leaving work early and wasting my time. Mr. Aqueduct...I dont know why it is so tough to get a reliable plumber. Most of my neighbors are complaining of the same issue. We all are willing to pay for the service and no one is asking to perform the work for free so why not show some professional courtesy....answer is you probably were making more money somewhere else. I understand but why not call????. I hope my comments makes a change. read more

Aqueduct has always come through for us. Last winter on a bitterly cold day they restored our hot water (when our previous provider couldn't commit to an appt ). Today, they made a repair to our A/C zoo stop a leak. The service is prompt, professional and reasonably priced. Karl and Jacob were thorough in diagnosing and repairing our problem. Would not hesitate to recommend Aqueduct to friends and family. read more

Manny did a great job, he installed our washer and dryer, kept the area cleaned, he communicated with us and resolved issues, friendly and upbeat. Thank you Manny. read more

Run do not hide from this company. They try to rob you without a gun. I had a minor AC problem and they tried to tell me that I needed an entire new system for $8,000.00. When I pressed the issue they backed off and said I could probably get away with only $4,000.00 worth of repairs. When I explaned further why that did not make sense they finally said that it could probably be fixed for about $900.00 but with no guarantees. I called in another company and they fixed the problem in 5 mintes with no new parts. It was a simple short in a wire that was not being used anyway. He asked me if anyone was working on the system before him and I wondered why? He said that it looked like the system was sabotaged and all the wiring was put back in the wrong spots and the system could never work the way it was now!! I called consumer protection in Putnam County and they informed me that Aqueduct was not even licensed to practice HVAC in Putnam!!! They also charged me over $200.00 to diagnose the problem that they created on purpose to try and sell me a new system!!!!!!!!!! read more

I hired this plumber from this company to fix my bathroom shower, we were only getting hot water. After spending a couple of days, he told me the problem was not in my unit. He said it was in the boiler room. I had him talk to the managing company of the condo who told hime what he needed to do with the shower and not the boiler room. After fiddling with the shower again, he left to order me parts and come back in a couple of days. Never isolated the water to that shower or told us not to use it. When my daughter went to take a shower, the water was unstoppable. Two of my neighbors units are damaged and I am working with insurance companies to help them fix their water damaged walls. Aqueduct service did nothing to make it up to me . In fact they are very good at sending you unreasonable bills. I am never ever going to use this company. They do not know what they are doing. read more

They charged me $350 and were here for 2 hours to drain my overflowing boiler , what i take care of in less than 5 minutes on my own. to solve the problem they wanted $1200 to do work that would not have fixed the problem. Although they would have given me a $350 credit back. unethical or just wrong i would have paid for their stupidity read more

This review would be zero start if possible. Let's start that I called on Friday May 4. No tech could come until Tuesday 5/8. Tech diagnoses that condenser outside is shot and a new one is needed. Couldn't give me an estimate and owner needed to come. He came on Fri 5/11. Looked it over with original tech and said he would get me an estimate first thing Monday morning. No call all Monday. I call on Tuesday 5/15 and still not done. Finally sends me estimate on 5/17. I approve same day. Can't get someone out to do the replacement work until Thurs 5/24. Tech comes to replace the condenser and says "you have bigger issues" Leaks in the line set and the air handler coil and that owner needs to come back out and go over options with you. Says I need to run new lines and replace air handler. Owner comes back out next day. Doesn't have much to say or suggest and says again, I'll get you an estimate on replacing the line set and air handler but will probably be about $6,000. Tuesday and Wednesday go by and no follow up by them. We're now close to a month with no AC and they couldn't care less. I call 2 other companies in the meantime to come out and look at the issue and give me their opinion. Turns out, there is NO LEAK ANYWHERE in the system and both companies said whoever is telling you there is, is either incompetent or trying to scam you. Also their tech tested the lines with almost double the pressure as the unit stated should be used and could've damaged the whole system with what he did. I called this morning to tell them I wasn't paying another dime to them and that the entire ordeal from start to finish was probably the worst experience I've ever had with a Home Services Company. Owner was apologetic but "assured" me that they don't scam people. I said well the proof is in the work done and how I was handled. Thank god I thought to get a 2nd a 3rd opinion and these other companies saved me $6,000. read more

I would never recommend this company to anybody! The estimated price was so high and I had to look for another company. I found who fixed our AC for 10 times less and 10 min work! Big different! I can't believe how this company takes advantages of innocent people or maybe they think everybody are stupid?! My advice be careful and look around..... read more

On time , they will give an estimate on options after they are done. I think they are a bit pricey, but honest. Would use them again

Mathew arrived on time and diagnosed the problem quickly. He proposed several options and completed the repair we choose right away. The price was fair and the service was excellent. read more

We had an urgent need for a water heater. They came the same day, diagnosed the issue. We walked through several options. Eduardo was polite, clean, and helpful. He kept in touch with me through out the installation over the next couple of days so I would know what was going on the entire way. When they wrapped up the job it wasn't perfect so e promised to return with a replacement for a flawed seal the manufacturer gave us. He took photos along the way to make sure we were in good shape and knew the deal the whole way. I'd engage them again in a heartbeat. Thanks guys! read more

Dave C came and did a thorough review of our AC and heating systems. He was professional, courteous and patient with all my questions. He did not try to sell me a thing and was on-time. read more