This was an easy and efficient experience. They called to schedule an appointment, had openings within the month, and provided all paperwork and estimate/insurance info in an easy to understand way. Check in was easy, the staff was kind and helpful. The process was also kind and easy/ The technician even noticed that I had on sandals and gave me socks. He also offered me a warm blanket and a choice of music. My only feedback is that I was not told ahead that I needed an IV for the contrast and that I would have to wait afterwards to ensure no reaction to the dye. Otherwise, a really caring experience. read more

We called the scheduling number and they told me the Mueller location was accepting walk-ins. We got there and the guy at the front desk said they were not taking walk-ins. He told us to go to another location which was 25 mins away in Manor. We asked to schedule an appt with him and he said he was too busy to help us. He told us to call the scheduling number again. We were standing there at the desk and he would not schedule the appt. which was terribly rude. We left and scheduled appt for the following week. This was for my elderly mother who needed the results swiftly. The xray itself was a quick and painless process but ARA took a week to get the results to the doctor. I had to call them and of course got the runaround that they are experiencing long wait times for results etc etc. It is what it is, but they need to fix these understaffing issues all around. It was a terrible customer service experience. read more

Let's start with the good - The two staff members who helped me prep and go through the MRI were awesome. They made me feel at ease and kept me updated through the process. I was in and out of the center faster than I imagined. The iffy - the front desk was slightly rude. I understand we are all busy, but she was on the phone the entire time I was at the counter. I couldn't figure out when she was talking to me or the person on the phone. The bad- ARA's scheduling for MRI's right now is atrocious. They really need to fix their scheduling system quickly. I called on a Tuesday and I left my number to receive a call back to schedule and they couldn't call my back until late Friday. So if you need images quickly, I'd consider somewhere else until they fix the scheduling system. read more

I came here for some diagnostic imaging for a medical issue that I had been having. To schedule, I called and spoke with ARA scheduling as this location was the closest to my house. I was not able to get in the same week which was not ideal. I had suggested to the scheduler that I could go to another location. In the end, I was able to get in for an ultrasound within two weeks at this location. I had gotten a text before coming that said "upon arrival complete questions" to complete before going to the front desk. This could have been filled out way ahead of time as it included me taking pictures of ID, insurance, doctor's order, etc while on a sidewalk before heading into my appointment. Upon arriving everything went smooth and fast. The ultrasound tech was friendly and explained everything he was going to do. I was in and out from my appointment time in about 30 minutes which was great for me. There is no validation for parking in the garage. There are other parking areas you may or may not be able to use. I will leave that up to you to figure out if you are reading this review. read more

Front desk staff is inept! Go to a different location. I drove 90 miles to get imaging of my neck and when I got there they told me insurance hadn't authorized it. I went back and forth with them and they had no clue what to do. I left and got a hold of their authorization dept and they said I have no idea what they are talking about it's approved. I had to have them 3 way in to get them on the same page. Sweetie, maybe instead of talking about your weekends in the lobby focus on what you need to do for the next patients. And learn some customer service skills. read more

This is for the front desk and reception area only. Very rude receptionist. My mom, who was already anxious, has cognitive issues and the young lady checking her in was very unsympathetic and reprimanding about the fact that she forgot her identification. Her information was already in the system from previous visits & her physician's referral. She was able to confirm verbally all of this info despite cognitive impairment, so the receptionist's unwelcoming attitude was inexcusable. In regards to the sanitation of the pens, the 'sanitized' and 'to be sanitized' boxes of pens, are appreciated. However, it seems contraditory that in order to pay by credit card one must sign using the same pen that everyone else has touched, or use a finger to sign where others have touched. The receptionist could only say that each person is expected to take care of their own safety. The consistency in preventive measures is lacking. Lastly, the entire time I was in the waiting area, not one child was present, yet the tv was playing cartoons, far too loud to ignore, making it difficult to focus on other tasks while waiting. Perhaps they may turn this on at a lower level or when a child is on the schedule. I expect that the technician taking care of my mom is being much more professional, as I've never had a negative experience with a procedure at ARA! read more

Don't let the name fool you! They provide imaging serves for adults too. I went here recently for an MRI and cannot tell you how awesome this place is. The staff is friendly and the Radiation Tech was friendly, patient, funny, professional, entertaining, and more. The facility is professional, clean, they don't keep you waiting long and even offer lovely non-slip socks that you can take home as a cherished souvenir. LOL. read more

We had to go there on the 20 Th March as my Daugher had stomach pain . Every one there was really helpful especially the Nurse who helped us around 10.30 am . She went an extra mile to get my daughters appendix surgery done in dell facility . Staff at the check in desk outside was helpful as well as well as the lady who did her ultra sound . But I am very disappointed about the skinny fair lady at the left side of the reception . She was rude and acted like we do not know how to fill out paper work . It seems that customers are a hassle to her and she may be caught up in her own drama . Keep up the good work for rest of the Staff and thanks a lot . read more

Absolutely HORRIBLE FRONT DESK PEOPLE. Wow. Never have I had to take my 3 year old for an ultrasound (already nervous and my son is sick/not feeling well....) and these two women are absolutely horrible. Saying 3 stars because my pediatrician ordered STAT imaging and they were able to get us in and our tech/room was fine. Experience with the front desk is everything though. Very unprofessional and such a disappointment! read more

My baby did the SPINAL CANAL in ARA，new born baby always crying and the MD just like no patient and ask another one called jane(?) or janet to hold my baby in stable position, and I found a bruise on baby's leg after the exam, you can imagine what she had done to the baby, horrible experience!! read more

Update--I have been using Rose Imaging near Parmer and Mopac and they are much better. ARA not the only game in town.

Very little wait time and we were in and out quickly. Very friendly staff with our baby. Easy parking across the street.

We had a really great experience at this ARA today. My 16 month old needed two tests and his doctor told me we could walk in to ARA without an appointment. When we arrived, the front desk informed me that one of the tests required an appointment. I was very upset, given his doctor had just told me otherwise. I was overly stressed after a long doctors appointment including bloodwork on my toddler. I didn't want to drive across town to come back another time for an appointment. Debbie came up to the front and kindly offered to squeeze us in. I cannot express how wonderful this was given that ARA was not the one who miscommunicated, it was my doctor. The waiting room here is fabulous for kids. It is bright and friendly with awesome ceiling decorations. They have some really nice toys, plenty of seating for the kids and even a play x-ray table. There is also a television with kid friendly shows too. We were called back pretty quickly, but I appreciated the few minutes of play time for my son after a tough day. Debbie and her team were fabulous with my toddler. He had to have several X-rays and he was NOT happy about it. Debbie and the two other nice technicians that helped us were calm, thorough and super nice. I felt terrible since I was definitely not super nice at checkin. I apologized and Debbie assured me it was ok and that she understood how stressful this is for mamas. Her kindness meant so much to me on this very challenging day. They were so incredibly kind to me and my very cranky toddler. Imaging for children is certainly a specialty service and I am glad we were able to be seen here where they are good at what they do. The only negative is the parking is garage and they do not validate. If anything goes wrong with billing, I will update this review. read more

Four weeks after an MRI, I got a nasty call from a collection agency. I had yet to receive a statement! ARA claimed a "computer error" for the referral to collections. Even though I've been making regular monthly payments on my balance due, I've received three letters and several phone calls from collection agencies seeking to collect. These people add stress to an already stressful situation. read more

My daughter had a VCUG performed at ARA and we were very pleased with the experience we had there. Everyone that we encountered was nice and helpful. The team that performed the exam was fantastic. We were informed of all steps of the procedure and given choices and they did everything to make everyone feel as comfortable as possible. read more

After a mammogram and ultrasound at my local hospital I was told I needed an MRI. Spent 7 hours yesterday trying to get an appointment. Spoke with 5 schedulers thru out the day who kept telling me the records and images had not been sent by my Doctor, which was not accurate. I was told repeatedly by 5 different schedulers that they would call me back. No call back was ever made. My doctor's office repeatedly sent my reports and images. Many calls were made between myself, the doctor's office and scheduler's for ARA. It was a very frustrating day for everyone. By the end of the day and listening to various reasons why I couldn't get scheduled ARA finally gave me an appointment 3 WEEKS out. That is totally unreasonable. Dealing with ARA was a very frustrating experience. I decided I had lost confidence in this company and asked my doctor to refer me to Seton Main. They were delighted to do so. I called this morning. First phone call resulted in an appointment 4 days from now. It was pleasant, informational and efficient and caring. read more

We took our 4-month-old infant for 2 series of imaging at ARA's Barbara Jordan location. We both knew, from experience, how painful this type of imaging would be + there would be little or no anesthesia since he was an infant. In short, this was a very emotionally trying event for us. Everyone there was great -- friendly, compasionate, smart and efficient. But I especially want to call out the radiography techs who, through their careful yet fast execution of the tests minimized the pain involved and got the necessary information as quickly as possible. Thank you for your excellent work. It is greatly appreciated. read more

Absolutely "Sterling" experience fom the day-before phone call telling us what to expect to the moment my daughter was wheeled to the car after her MRI. When we walked through the door this morning, we felt very welcomed and safe. The admin at the front desk brought my daughter a warm blanket as soon as she sat down. My daughter loved all the animal photos throughout the facility as well as the Tropical Rain Forest in the MRI room. She called it a 5 Star Hotel and named her IV "Billy," a big step for a child who is extremely afraid of needles. Sterling and Anita kept me informed every step of the way, and I never doubted for one minute that my daughter was in great hands. I had originally tried to book an appointment at an ARA location closer to where we live, but I'm so glad there were no openings and that we wound up at the ARA Children's Imaging Center. Highly recommended. read more

This was one of my worst experience ever in the medical field. I am myself a CNA have 20 years on the job. The girl at the front desk, her name was Cynthia. She was so incredibly rude, combative, and just out of control with her attitude. She refused to call the other ARA that had The appropriate medical order for the MRIs. So she called the doctors office and so did I.the medical assistant couldn't find the note the doctor wrote. All she had to do was call scheduling and speak to Denise. She is not a problem solver she's a problem maker. I also believe giving credit where it's due. The lady that did my MRI exam was Desiree. She was the most outstanding friendly and professional. She explained About the MRI in great detail and did not rush me. So yes even know there was an awful experience at the front desk, when I had my test done it was the ultimate professional and kind treatment I received from Desiree. read more

I took my son for a test, expecting that it was going to be a long, stressful and miserable experience for a child who fears having an MRI. What actually happened was not at all like that. The waiting area is clean, bright and open for kids to play or move around. The ladies at the front desk were all friendly and don't mind loud kids. Which to me, is good because it be stressful to keep your kids in check but when they cry or spill water, the last thing you need is a glare from a receptionist. These ladies were nice. My son is very fearful of testing, especially one that includes sedation, needles and loud sounds. From the moment we were taken to a colorful, kids themed jungle room, we met nurses Tom and Vanessa. They were so friendly, patient and attentive to my son's every need and concern. Everything was thoroughly explained on his level, they made things fun and even when he was going to get an IV catheter, they used numbing cream to avoid him feeling the stick of a needle. They never rushed him and kept his safety and security a top priority. During the MRI, nurse Tom stayed with him and monitored him very closely to ensure he was safe and secure. Afterwards, he was given snacks and drinks, even a nice prize for doing so well. This could have been very traumatic for a 6 year old but he actually enjoyed the experience and was proud of how well he handles it. The next day he brought his scan to school along with a few extras for show and tell. That morning he told me for the first time ever, he liked doctors (anyone in scrubs is a doctor to him) and that he wants to be a doctor one day. It was the best thing next to hearing I love you that I have ever heard. He finally got over his fears and I attribute this to his caring nurses and also his MRI tech. Thank you for being so great and making a latest impact on a child and family! read more

I had the same experience as Chip regarding their payment and collection policy. I work in the healthcare/dental industry and we WORK with our patients. We allow payments, we have forgiveness if they miss a payment and IF they are truly trying, accounts are months, if not years out. I had an MRI in March. The insurance responded in April. I made 1 payment in May and by July1, my account was turned over to their collection agency because they did not hear from me for one month. They were unwilling to work with me on payments and would ONLY accept full payment. If I have to have another x-ray, I will request another imaging center. I don't want to EVER go back to them. read more

I simply cannot say enough great things about this place and the staff. My two year old had a vcug done today and Nurse Tom was absolutely AMAZING! What an outstanding man. He showered our son in kindness and made our scary procedure easy, fun and worry free. He let us pick a fun movie to watch in our very cute room. He brought him stickers and wheeled him around in a wagon. After the procedure he stayed with us, brought not only snacks and juice for our son but for mom and dad too. He stayed and played and helped answer all of our concerns. I have never had such a warm and personal doctor visit. Thank you Nurse Tom! Devin, Amanda and Ryder Brown read more

To follow up on my review on 2/3/16, I have left 2 messages for Julia A. and I have received no call back. I contacted the customer service department yesterday and I was again told that I have a zero balance on my account. I was told there was nothing they could do for me since my account is closed with them. When I informed Eola (sp) that I would make a comment on Yelp every day until the collection filing against my credit was corrected, she transferred me to a Level 2 representative to assist me. I was on hold 32 minutes and then the call disconnected. ARA is either unwilling or unqualified to correct their mistakes. If ARA cannot correct a mistake they made in accounting, why should anyone trust their decisions on medical procedures! read more

As a new mom I was so turned off by my first experience here. GET THE MOST SPECIFIC INSTRUCTIONS YOU CAN FOR YOUR CHILD BEFORE YOU SHOW UP TO YOUR APPOINTMENT. Our appointment was at 7am and we were told to get there at 630 if we were breastfeeding, and also that our baby was not supposed to eat 3 hours before our appointment. When we arrived at 630 am with a hungry baby, there was one person working there who had no idea what protocol was and told us not to feed our baby yet so we wouldn't waste the 3 hours we had already gone... Basically we sat in the office for 30 minutes with a SCREAMING hungry child waiting for someone else to get there. Finally near 7 am someone did and told us we should have started feeding at 630. Were we the first person to ever have this appointment?? How could the ONLY PERSON working the front desk not know what we were supposed to do. This would have saved both baby and mom tears. read more

I took my son to the Dell Children's ARA location for a MRI. The tech, Des, was great. No problem starting his IV. She explained what would be happening in understandable language without talking down to him. Check out woman was super nice. read more