I booked the parking on SpotHero and had already pre-paid online. So when I arrived to drop off my car, things went very quickly, even though I could barely understand a single word that was said to me (English obviously a second language there). But I filled out the form they handed me and within a few minutes I was in the shuttle and at the airport about 5 minutes later. So that went well. Arriving back from my trip at JFK, I called the number on the claim ticket they handed me for a pickup and while they answered promptly, I literally could not understand a word of what they were saying. Finally they switched over to a woman who spoke English and she told me where to wait for my pickup. The van came rather quickly, polite driver, and five minutes later I was at their parking lot. They had my car already in the receiving area with keys in it and the engine running. I was able to get immediately on my way. So kudos for that, they provide a great service. I deducted a star only because of the language barrier. If they had somebody answering the phones that could speak English, they would get five stars as they otherwise did a great job. read more

You definitely get what you pay for... Don't do it! They will purposely delay the shuttle to try to charge you extra when picking up, horrid customer service (nonexistent), and overall delays you getting to and from. If you HAVE TO book, book through spothero.com and upon pick up try extending in the app by 30 mins right before you pick it up, they will refund you money. It's a glitch in their system. #scamthescammer read more

ARB PARKING - Parking Near Me - New York, New York

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Absolutely awful service here. They are always late for shuttle service, never tell you in advance and basically just have you waiting around for sometimes 30 minutes at a time. On top of that, they damaged my car when I parked there long term. Their employee showed me video footage of the moving the car around multiple times and hitting it against other cars. No idea why my car needed to be moved around when I was there for long term. Even worse, I've asked to speak to management regarding repairs and it's been almost 2 weeks and it'd dead silence - it's always "oh we are contacting the boss etc." Absolutely do not park here, it's not worth the price - use Way.com to find other lots that are better and cheaper. read more

Will NEVER use this company again. Rude, unprofessional. They say rides every 15 min, lies. Available 24 hrs, lies. Called to ask about pick up, the idiot hangs up on me twice. About to report to BBB. They need to be shut down read more

Slow pickup, car was t ready despite arriving 50 minutes after I notified that I was ready for the car. Lot so full that damage is inevitable. Not worth the savings. read more

The price was good, shuttle pickup and vehicle retrieval ultimately went smoothly, and my car was ready when I arrived. However, I never received the text message that was supposed to be used for pickup requests, and reaching the lot by phone was difficult. The experience worked out well in the end but caused unnecessary stress. One more thing is when i was checking in , the shuttle van was getting ready to leave and I asked the manager if he could hold it for us (about 45 seconds). He did but said the van wasn't going to go to our terminal....... But if we gave him $10 he would go there. I gave the money but felt ripped off as it is supposed to be free. That feeling carried over a few days later when the link was not there and nobody answered the phone. In summary * I was asked for $10 to go to my terminal. * The promised text link never arrived. * The phone communication was unreliable enough to make me worry. * I spent part of my vacation concerned about how I'd get back to my car. The service ultimately worked, but I don't want to spend another trip wondering if it is going to work!! read more

Pickup times. I just waited 40 minutes for a shuttle and had to get an uber. Ridiculous

Left our car here for 7 days, came back to this damage, they have been giving us the run around for several months. Filed in small claims court. read more

ARB PARKING - damage - Parking Near Me - New York, New York

They smashed my bumper and didn't even acknowledge it. Let's see if they make good on it. read more

ARB PARKING - There drivers are horrible, they smashed my fender and didn't acknowledge it that they did it. Go elsewhere - Parking Near Me - New York, New York

My experience with this company was not as good. It seems like my car has been used during the time I left, mileage seems more compared to my original mileage. Besides that expected long wait for shuttle bus. Very is sketchy in my opinion. I won't park there anymore! read more

Should have read the reviews before booking this!!! Location is hard to find (put it in your GPS and then keep driving down the street). Price is low, but you get what you pay for - I waited 20 minutes for the shuttle to take me to the airport when dropping my car off, and then we waited outside for over 45 minutes (with my elderly mother) for the shuttle to pick us up when we returned. When it finally came, there was room only for us - every seat was taken in the van. They need another shuttle! Tried calling when we were waiting - went to VM and the mailbox is full, and the second number someone finally picked up but put me on hold and did not come back. VERY poor service. Find another place - it's worth a few more dollars to avoid this one! read more

terrible terrible place. don't ever go there. I made the mistake before reading reviews. rude staff. hidden fees price gouging. terrible experience. I'd give 0 stars if I could. read more

STAY AWAY AT ALL COSTS. This place did not want to wait 1 minute for me to come to the shuttle area. I had to take a taxi at my own cost to get my car. DO NOT USE THIS SERVICE. read more

DO NOT USE THIS PLACE! This was one of the worst service experiences I have ever had. We waited from 9:36 PM until 11:10 PM for pickup at JFK -- almost 2 hours. I was traveling with two young children, exhausted after a long flight, and we were left standing outside at night with no clear information. The staff were rude, dismissive, and completely unhelpful when we called. Instead of apologizing, they told us to "just wait" and acted like this delay was normal. No empathy, no professionalism, and absolutely no respect for families or customers' time. Standing outside that long at night with children felt stressful and unsafe. No parent should have to go through that after a flight. This level of disorganization is unacceptable. I strongly warn others to avoid this parking service at all costs. I will never use them again. read more

Horrible! We have been waiting for more than hour for a shuttle to pick us up from the airport. When we called they screamed at us and then hung up. read more

Shuttles do not run every 15 minutes, at least 30 minutes. Had to get an Uber one way. Shuttle seat belts were held together with duct tape. Our Uber driver said next time to park in the neighborhood curb side, you won't get towed. read more

When we dropped off the car going to JFK, we waited over 30 minutes for the shuttle. Since it was getting close to our boarding time we took an Uber. On our return we waited 45 minutes in the freezing cold for the shuttle. NEVER again!! DO NOT USE THIS PARKING LOT!! If I could give it no stars I would. read more

DO NOT USE THIS PLACE. Pay the additional cost to park on site at the airport. If I could give zero stars I would. I reserved via SpotHero and included my vehicle model (full size SUV) and was quoted accordingly. I used an alternate smaller vehicle (5 passenger crossover small SUV) but was banged for "oversized" vehicle charge. The shuttle ride to and from the airport is a gut wrenching shake, rattle and roll adventure. Upon returning, there was one cowboy shuffling cars around. There is no logical system to their placement of vehicles. When I got in my car, it was apparent that my storage space in my center console had been gone through. My phone charger was taken. I'm actually relieved that is the only thing missing and shocked that the car is not damaged. read more

BUYER BEWARE: Don't be surprised if your car is damaged at this parking lot. I had the misfortune of being abruptly redirected to this parking lot by Way.com around 2 hours before my flight - which was a rip-off since the actual cost of the lot was 30% cheaper than my original booking. So, I had no other choice at this time to accept the change. When I arrived, the parking lot was just as everyone described, poorly kept and cramped. They park cars here bumper to bumper. I was worried, but once again, I had no time to change at this point. When I returned to pick up my car after 6 days, the shuttle took almost an hour to arrive, then I discovered a brand-new dent on the front passenger side of my car. When I reported it to the front desk he first denied it. Then when I showed it to him he acknowledged the damage then said he would report it to Way.com, who would then send me money for dent repair. I figured he might be lying and just trying to get me out of the lot because he didn't even take a picture of the damage and claimed that his name was "John Vk." Yeah like John Wick. It turns out it was a lie. He never contacted Way.com. I never was contacted by way.com. And I never received a credit. So not only did Way.com screw me over on the parking reservation, this parking lot weaseled itself out of the damage they inflicted on my car. So whatever you do, DO NOT book a reservation at this lot unless you truly do not care about the damage that will likely happen to your car. The cost you pay for car repairs will far outweigh whatever discounted price you may get here. You've been warned. read more

ARB PARKING - New dent n front passenger side - Parking Near Me - New York, New York

I've used this lot many times in the past. This time my car was covered in soot and there were boot prints on my hood and windshield. Scratches on rear panel. I brought this to their attention immediately and acted like they did not care. Told me someone would call. No one called. read more

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Zero stars in not enough to review this place. AVOID AT ALL COSTS. They damaged my vehicle and scratched it when trying to remove the snow. They used the ice scraper on my car to remove snow instead of the snow brush, resulting in damage to my paint. The employee named "Harry" stated they dont have snow brushes. I asked for an official complaint form as per their own posting in the office and Harry said they dont have any available. I then asked to speak to a manager and he stated he will be in at 7am next morning. I called the morning of, and now the manager will be in aroubd 2pm. They also disconnected my dash cam. But wait, thats not all. They shuttle you to/from JFK. But its based on first come, first serve. So, youll be fighting with other patrons to grab a seat and to hopefully have your suitcaes fit in the small van they have. Its gets better though, when you land at JFk and call them for pick up, they will ask you how many passengers. I said there are three adults and one infant. He said okay. When the shuttle arrives over 30 minutes late, the van is full. How?! Why ask me how many passengers if the van is full?! I wasnt the only one stuck in cold with children either. Multiple people were left behind to wait ANOTHER 30 MINUTES for a shuttle, an hour total, in the frigid cold, with kids. They are now ignoring my calls and emails. Please I urge everyone to never spend money at this facility. Please please avoid. read more

After a 5 hour flight. I waited 2 hours for the shuttle to take me to my car. The shuttle never showed up and I had to pay $30.00 to take a taxi to my car. I called the office 3 times and he himg up me 3 times. He said they Only ha e 1 shuttle bus. And they cant help everybody he said figure out away to get to my car. I will be telling everyone to Never use this service. They will leave you stranded at the airport. read more

Horrible, horrible, horrible. The cheap price is NOT worth it. Theyll have you waiting for hours then tell you that you have to pay more. After a long flight you just wanna go home and relax, this place is terrible. read more

Terrible experience! Stay away! The attendants left our windows open and our car was flooded with water when we returned from a trip in January. We were assured that ARB would "take care of everything" and compensate us for the damage, but they DID NOT. read more

Worst airport parking. Shuttle never comes on time. Always have to call an uber and they always have excuses

Horrible Experience: Harassed, Blocked In, Hidden Fees, and Dishonest Practices** This was by far the worst parking experience I've ever had at JFK. **Avoid ARB Parking at all costs.** When I returned from my trip, the **shuttle driver blocked my car, refused to let me leave for over 10 minutes, and harassed me because I didn't give him a $20 tip**. I gave him $5, which he clearly didn't like, and he decided to retaliate by holding us hostage in the parking lot. I had to **call the police** before he finally moved his vehicle. Absolutely unprofessional and unacceptable behavior. The **shuttle to the airport took nearly an hour** to reach Terminal 1 -- ridiculously slow and poorly organized. On top of that, their pricing is **dishonest and deceptive**. They charge a **$5/night "SUV fee"** with no reason, and when you pay by card, they add a **10% upcharge** that's never mentioned during booking. I booked through WAI, thinking everything was paid, but they still demanded partial payment directly and tried to push for cash. The **front desk staff were rude**, dismissive, and clearly used to dealing with complaints -- probably because this kind of thing happens often. This place operates with **zero professionalism, zero transparency, and zero customer care.** I have **videos and documentation** of the incident and have already filed complaints with the booking site, my credit card company, and the Port Authority. If you value your time, safety, and sanity, **do not park here**. Spend a few extra dollars somewhere reputable -- this place is a complete scam. read more

Zero stars. Do not park here. The shuttle takes over 30 mins to come and even tho it is a 10 seater they pack in 15 people. There are people sitting on people's lap. The driver is rude and drives like a maniac, blowing stop signs and cutting cars off. They charge a daily $5 extra for suv, and if you use credit card to pay, they will charge an extra fee. The shuttle driver is not rude and unprofessional but man handle your luggage, tossing it like they hurt him personally. Then he has the nerves to tell me my kids don't need a seat, that they can sit on my lap. No sir, I reserved 4 seats for the shuttle. Please consider everyone's safety when you pack 15 people in the van. read more

ARB PARKING - As you can see. One guy is literally standing inside the van. And a woman has to sit on her BF's lap. - Parking Near Me - New York, New York

THE ABSOLUTE WORST CIRCUS IMAGINABLE!! We pushed our return date by one day because of the February snow storm. Calling 24 hours ahead I was told I could pay the extra day at the office and my car would be available when we returned. After an hour waiting for the van we finally got to the lot at 11:15 at night and it was complete utter chaos. Customers were trying to find & shovel out their car by themselves. The harried employees had no system, piles of keys sitting on the porch. The office was filled with customers, waiting to speak to someone. The manager had basically disappeared to drive cars through snowbanks back to the office and the waiting customers. I simply took my keys off the exterior rack on the porch found my car. The battery was dead. It took multiple requests to get their battery pack, which was finally given to me. I managed to jump my car and there was only one vehicle in front of me covered in feet of snow. I shoveled with my arm the 19 inches of snow off its windshield so it could be driven off and did the same to my car after jumpstarting my Subaru. It took us two hours to finally get out of there and it never would've happened within those two hours if I had not grabbed my own keys shoveled out my own car. Never again. read more

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The worse parking service around the airport!! The proximity is close but their shuttle is unreliable, their staff members and customer service are rude and lack empathy after having you wait for the unreliable shuttle for long. The person of the phone even had the nerve to ask me to take uber down and shuttle wasn't coming after waiting in the rain for about an hour. Absolutely never using this parking lot again. read more

They lasted over a hour to pick me up to go get my car. This is unacceptable. They need to revise their staff to fix their issues

Absolutely awful. This guy keeps hanging up on us. They say 10-15 minutes shuttle but the shuttle was over 30 minutes and the guy on the phone was so incredibly rude. Don't use this service. read more

We picked up our vehicle on Saturday 9/20/25 at 7:00pm at the JFK location. When they drove the vehicle up the vehicle had sap from a tree on it and thousands of bugs all over it. On close examination we noticed the vehicle had 3 scratches on it. It's a new vehicle and when we dropped it off it was scratch free. Parker beware we are waiting the outcome. After we left the ARB parking, we washed the car last night then got home parked the car. Came out around 4:00pm and noticed the car had a big dent on the driver's side near the fender. Parker beware now I have to report it too my insurance. read more

Unreliable for airport pick up. After waiting 30 minutes I took a cab. One employee said the computer wasn't working (no way for me to know that) and the other employee said it was due to traffic. Very unpleasant. read more

Trash company that left us stranded at JFK with a child. The driver refused to pick us up, so we had to call an Uber just to pick up our car. Do not use!! read more

Had a reservation and when we showed up they said it was full. They said try another lot and that was full. We missed our international flight and lost lots of money because of this. Unacceptable! read more

we made a reservation online. we show up to ARB parking and the lot is overfilled and chaotic. we talked to a man who spoke broken English- he said sorry you paid for reservation but we don't have room. he told us we can park on the street. Park on the street? but If we get a ticket it's going to be $800 charge. what a racket and POS business. we are disputing the charge and parked on long term parking. you have been warned about this place. read more

Arrived to get car and it the battery was dead. They said it was my fault. How can that be as you park and give them the keys and they move it to wherever. After arguing with the employees and having to take an Uber back to CT. Went back the next morning with a jump pack to get it started. Then they tried telling me I owed them for an extra days parking. Never ever again will I use this place. Would of given a zero if it was an options read more

I had my 2014 Toyota Venza parked in the ARB facility from October 19th, 2023 at 9am to October 21st, 2023, 9pm. The process to be picked up from the airport was atrocious. Me and a few other patrons called the service after completing the request steps on our phone. Their technology is less than stellar as we were unable to determine an ETA. We waited in the could for several hours and when calling to get an eta update, were met with nasty attitudes and having the facility hang up on us several times. Upon arrival to retrieve my vehicle, the lot was horribly packed, with cars completely blocked in and so close to one another. It is clear that there is no clear methyl their parking strategy. I, along with another patron complained about our cars being scratched. It is clear that with the v holes so close together, that side mirrors were scraping up against other vehicles. We were told to email arbparkinc@gmail.com to submit the complaint and a manager would get back with us. I submitted that email on October 25th and still have yet to hear from anyone. I had to take this up with my bank and filed a complaint with BBB. Do yourself a favor, park with another reputable company that has updated technology and stellar customer service. You may pay more, but it is worth it for a peace of mind. I have attached photos of the damage of what looks to be a side mirror scraping the passages side of my vehicle. read more

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HORRIBLEEEE !! I DO NOT RECOMMEND AT ALLL ! They are very rude and unprofessional. My car a Mercedes Benz was damaged while in their possession and got mad at me for being mad that my CAR was damaged ! they offered me $130 after seeing that there is damage ... they are really horrible and I don't recommend at all very rude. read more

Buyer BEWARE! Horrible experience. Read this carefully! 1. We had prepaid the parking but upon arrival they charged $50 more for our car being a small SUV. This was not mentioned when we booked our advance parking spot. 2. We arrived at JFK after an international flight, called them after collecting our bags. This was at 7PM. They kept saying shuttle is coming, however nothing came for TWO HOURS!!!! Eventually we took an Uber to get to ARB, They refused to pay for that or refund anything for gross mistakes on their part. 3. Staff was rude and did not accept any responsibility. They said it is written in the ticket that delays may happen. But a 2 hour no show was completely unacceptable and unreasonable. DO NOT PARK HERE! read more