I had my homeowners and auto insurance with Arbella for many years. Recently I changed to Geico…read morefor the auto insurance because it was half the price. The only two claims I have ever had with Arbella were two homeowner claims in the last three years (for $16k ice dam damage in 2015 and $7k for damage from a pinhole leak in a copper pipe) but this was enough for them to decide (at first) not to renew my policy. After posting this review on Yelp! I received a phone call from Bearingstar Insurance, agent for Arbella. They have now offered to renew my policy and I have accepted their offer. I am grateful for their follow-up to my complaint on social media, although it would have been even better had they listened the first time when I called them up after receiving my notice of non-renewal. I have therefore raised my rating to three stars and thank Megan (who commented on this review) for her assistance in this matter.

Well, their client tried to kill me when totaling my car in November 2025. They made me go 42 days…read morewithout a car. I'm trying to be reimbursed for my rental car that I had to pay out of pocket for because Arbella WOULD NOT accept liability even though my police report CLEARLY STATED THEUR CLIENT IS 100 percent at fault. So now, not only did I lose an $8k vehicle they've stuck me with a $2600 rental car bill. I asked to be contacted by a supervisor because David was NO Help. He just ghosted me not once but 2 times! I wouldn't use this insurance company. Considering I could have died. I was lucky to not get injured but we were both going about 40miles an hour for an almost head on collision. You're going to have to fight to get your money. And looks like they're sticking me with a bill their client is liable for. The photo is HER car!

I was stuck and needed someone to explain my special circumstances and Skye(?) was patient and…read moredetailed! The customer service was so good that I will give them my business when I straighten out my circumstances!

I cancelled my policy with them but they billed me anyway. I called twice to speak with them about…read morethis, they promised to reverse the charges but never did. I had to file a complaint with Allstate itself in order to get anything done. In reading other reviews about this agency it seems I am not alone in seeing this kind of thing. Find someone else to fulfill your insurance needs is my advice.

Reads... "Health &…read moreSafety Measures from the business" Calls... Notary is not in the office because of covid.

I had a wonderful experience with Judy at Claire Foy Insurance. Despite my miniscule renters…read moreinsurance policy, I received very personal service - she even fought to get me a partial refund when I canceled before the year was up. It only ended up being $15, but I appreciate the effort!

One star is generous for this place. I obtained an insurance policy through their agent Jenn. She…read morecompletely lied to me about what my options for insurance were. Specifically, she told me the largest deductible I was allowed to have was $500.00 because that is required by my car's lien holder. Additionally, she told me my lien holder required I have to have specific amounts of coverage, in the hundreds of thousands of dollars. I was foolish enough to think she was honest and have insured through them for over a year. I actually spoke with my lien holder yesterday who informed me that none of those things were true: my deductible can be $1,000 and the limits she said I had to have are not only false they are ridiculous given what car I have and the fact I have no assets. Basically, she lied so I had to pay for a much more expensive policy than was necessary. When I confronted her with her lies her response was to lie again and say that what she told me was "it was her company's policy" to have these limits - - 100% NOT TRUE!! Their only "company policy" is to screw people over so they can make more money. DO NOT DO BUSINESS WITH THIS PLACE!!!

Cleary 'bought' my policy from another agency. I never heard a word from them-no friendly…read morecheck-ins, no calls to make sure we had the right coverage/enough insurance,...nothing. Last month, when a tree came through our roof, I couldn't even get the agent on the phone, and so I called the insurance company directly. An adjuster came right out to assess the damage, and the insurer cut a check. The only problem was that they paid it to a mortgagee who was paid off more than a decade ago. When I called the agent to get this corrected, he put it back on ME to deal with the insurer, but said he would call to 'get it expedited'-that the new check would be sent to me the day the insurer received the bad check back. As I have a giant hole in my roof and we live in New England, with really bad weather expected, I asked if I could txt or email a photo of the voided check to speed things up...he refused to even ask if that was an option. I asked him for the street address of the insurer, so that I could overnight the information...he said "they don't have one on their website, but I'll make sure they get the right check to you the day they receive the bad one." That was last week. I called the insurer today, and they've had the bad check since Monday, but never heard anything from the agent, and so didn't realize the urgency. They're cutting the check today. No surprise, the Cleary Insurance agent wasn't available to speak to me today, either. His only suggestion was to get the roof replaced before the claim was paid, because it's 'the homeowners duty to prevent further damage to the property". So at least we know he can read from the manual. I wish he knew how I might come up with an extra $10k from thin air to fix the roof before the claim is paid. These people take a commission from your insurance premiums and do NOTHING to help you when you need it. I told the lady in their office today that mine may be only one policy lost for them because of poor service, but I'll do everything one person can do to make sure others know how lazy and ineffective they are. I had to manage my own claim ENTIRELY. CLEARY INSURANCE DID NOTHING.

SIMPLE AND FAST - when going to the Office! Plus for those…read morewho are unaware of GEICO and how much more cost saving policies they can do due to the fact they are an available all over! I recently compared to see if there might be another Insurance Company that might be comparable or less expensive! I FOUND THERE IS NO COMPANY THAT CAN COMPARE TO GEICO! Example: ARBELLA WAS DOUBLE! There were many others that are so much higher than GEICO! So, with that said knowing I'm getting the best coverage for both Auto and Home, GEICO IS THE ONE! Thank you all at this BRAINTREE LOCATION!

Nothing but exceptional assistance with Eric Vaden, including both Josh & 'M'(staffers) in a…read morepursuit of insurance needs. - Thank you!

We stumbled upon Diana Bristol in an absolute pinch! We needed home owners insurance with a special…read moreschedule from a particular insurance carrier and Diana was able to get it for us in a couple hours. It was exactly what we wanted. Later, we returned to Diana for more of our insurance needs. She was persistent about helping us and spent time calling our carrier to make sure we were getting the best prices possible. She also was instrumental in registering our car. I love being able to call, text and email Diana. For example, I just called her to ask if she does life insurance too. She said emphatically, "YES! I do all the insurance!" Then she gave me extra insight into IUL insurance and said we'd discuss it later. :-)

Always available for the simplest of questions to the more complex issues!…read more Quick resolutions with a friendly response! 5

Good and quick nice answer service I expect I would like to recommend it to my friendread more

Great insurance agency. Very responsive. I came from another agency and was able to get better…read morerates AND Atlantic will pick up the phone when I call and get the job done promptly.

From the owner: Atlantic Insurance Agency Group offers auto, home, business, and life insurance policies.read more