Terrible customer service. Clearly described what I wanted and did not receive it. I didn't give a complicated design. No massage or lotion was given and one of my nails is already chipped. My skin is super dry and was stained from the SNS powder. I only went there because the nail salon across the way was booked. Do not recommend. read more

Loved this Nail salon First the staff is so nice and helpful and attentive Second loved my manicure and pedicure excellent work and the massage top customer service indeed Definitely coming back and recommending to my friends Thank you read more

Came in for a full set and a pedicure at 12 on a Thursday and they were super busy! Set me up in a pedi chair right away. Then I waited, and waited with my feet getting uncomfortably wrinkly in the water. It was probably 30 minutes before anyone came to help me. The pedicure was fine. Normal standard pedi. But I was apparently getting the deluxe? Uh, nah. It was not worth the 40 bucks I paid! The nail tech who was doing my fingernails sat beside me in the pedi chair, which I thought was weird. I feel like that's why my thumb from the opposite hand is crooked. Ha. My nails do look great and I enjoyed my time to relax, but I feel like I was charged an awful lot. There are no prices listed from what I saw so I actually have no idea what was charged to me and for what. I understood that my basic pedi was actually a deluxe and that was 40 bucks. So was my full set $50?! What?!!!! I have never paid 50 dollars for nails. I'm not going to go back. Simply because I've been to nicer salons for less money. read more

Arboretum Nails and Spa - My slightly crooked thumb. - Nail Salons Near Me - Austin, Texas

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If I could give zero stars I would. The 2 hour negligent manicure was performed with terrible service. It began with a manicurist that tried to use dirty nail tools and when I told her to change it she just changed one so I had to tell her again.. This made her mad but it was her lack of cleanliness with what she used on me that grossed me out. The massage portion of the manicure was good on one side and half way done on the other. Then I guess she had to go work on someone else because she just left me there for about 20 mins and then finally told another lady to finish off my manicure. This other lady was nice but she gave me a bad top coat. When I told her she accepted and then said she would put on the right one but instead she did another coat of the bad one.... This Was a terrible experience an left me in a bad mood. I Will definitely NOT be coming back... What a waste of life. read more

I love this nail salon. My daughter took me there because she has been going there for years. I have had several nail techs and each one was excellent. I highly recommend Arboretum Nail and Spa. read more

My boss and I used to come here for pedicures every month for team appreciations. The prices are good and the service isn't bad either but we decided to move on. $25 for a pedicure and $5 for callus remover. They always have movies playing and they have a huge selection of magazines. We never made appointments and never had to wait that long. read more

Arboretum Nails and Spa - Nail Salons Near Me - Austin, Texas

Always clean and the jelly pedicure is tops but $65 Hot stone , hot jelly , hot towels . Very nice massage for 20-30 min w hot stone and jelly rub I floated out and tipped $20 since she worked on me for over an hour:) A plus read more

I am visiting from out of town and walked in without an appointment and was greeted immediately. They were very full but I was in a pedicure chair within five minutes and being served within fifteen. Great service and attention to detail. Affordable prices. Definitely recommend! read more

Holy smokes these ladies have a super high gear if you need them to! I was running behind, but desperately needed to get a mani pedi and had 45 mins. They did it! Including the rub down and perfect nails. I like my nails super short so they did that for me. They knew I didn't have time to dry so the sweet woman walked me to my car and helped me get in! I'm not going to lie, language barrier was a bit higher than normal, but we made it work. Love these gals! read more

Arboretum Nails and Spa - Fun and short, just like I like them! - Nail Salons Near Me - Austin, Texas

I have had a lot of pedicures in the two years that I've been in Austin. Nay, I've had a lot of pedicures over the course of my life... I literally just had the best pedicure I have ever had in my life. I can only recall one other time that a pedicure was as good as this, and I think that was my first one I ever got, so that's really not an experience I can judge against (since it was my first, of course I thought it was awesome)... I was in a hurry, but had a little time to kill. I normally get my pedicures in South Austin since that's where I live, but I was up north because my dog groomer is up here. I happened to be right here, and saw the sign for the salon, and randomly went in. I was so lucky that I found this place. I got the basic pedicure ($40). Helen was able to get me out on time to pick up my doodlebug from the groomer, but in the short time that I was at the salon, she fixed both of my big toes, which were ingrown on both sides, gave the best massage of anyone I've gone to in Austin, and gave me a lovely purple polish. I would highly recommend this salon, especially Helen!! She is seriously so good at what she does, and I feel like that's really hard to find nowadays when it comes to pedicures. Also, the massage chairs are very good. All around amazing experience read more

After a very bad experience at Hollywood nails inside Lakeline Mall! These ladies were very gentle and took a different approach not add insult to injury! They took their time and was very professional! They also created shields for the pedicure station for added protection! We will definitely be back! Thank you ladies stay safe! read more

I drive from He came to visit these ladies often they always give the best Mani Pedi's complete with wonderful massages. Every time I come in they remember my name. It's just a very nice and welcoming place, they have plenty of staff they get you in and get it done but also take the time to make sure that you get the royal treatment! read more

This review is long overdue! I have been coming her for 3+ years and I always see my girl Jennifer! She is so talented and so sweet! She kills it at designs and does an excellent job every time! read more

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I got a gift certificate for Christmas so I decided I would give this place a try. I loved it. I went back 3 weeks later again I had great customer service and my nails looked great afterwards. read more

Arboretum Nails and Spa - Nail Salons Near Me - Austin, Texas

Very professional nail techs. They did a great job on my nails. The salon was cleaned and safe for people due to COVID-19. read more

Arboretum Nails and Spa - Nail Salons Near Me - Austin, Texas

I've been coming here for quite a while! I have my favorite (she's # 1 to me) that I always request and make an appointment with. She does my nails exactly how I like them! They know what I like and are very eager to please! I feel very spoiled here. Lynn, the Manager, is so sweet and tries to accommodate you as to whatever it is you want. I've had mani/pedis and facials here. They also do waxing. When you arrive they have a movie going and there's tv screens all over so you don't miss a thing! They offer you a drink or wine. They have just about any shade of polish you could want! And those neck and shoulder massages are great!!! I always feel so pampered here and leave feeling like a million bucks! They must be good, cuz I travel for 1 hour one way to get here!!! read more

Always a fantastic job, great atmosphere and they play the best movies! Definitely the best nail salon I have been to in Austin.

I wanted to get a quick fill after I did my grocery shopping at H-E-B. Upon walking in, I stood at the counter and no one greeted me. Finally I said "helllo??" and someone acknowledged my presence and asked what I needed. I told the woman I wanted a fill. She said "okay"'and kept working. I asked if I needed to write my name down or something, confused as to what I was supposed to do next - wait? grab a seat? - I was given no instruction. A couple came in after me for pedicures and waited, as well. Then another lady came in and asked how long the wait was. The workers talked in Chinese amongst themselves and said about 20 minutes. The woman, who didn't want to wait, started to leave. As she was leaving, they stopped her and told her to grab a seat...putting her above those of us waiting. THEN, 3 Spanish women came in for pedicures as walk-ins and went straight back and sat. Horrible service. I will absolutely not be returning here. read more

I just had another eyebrow wax at the spa. As a long time customer, I appreciate the friendliness of Hannah and the other staff, the atmosphere, and the options. The manicures are great here, too. I haven't experienced the pedicures but look forward to it. Note: this is not a super quiet spa - but the conversation between the ladies who work there and the light background sound of movies that are playing make it personable. This spa is the perfect pause to a busy week. read more

Terrible place. They treat you like crap scream in your ears and take forever for a terrible mani pedi that would cost you about $100 in total. This was my second time (I wanted to give this place another chance) and I'm never going back. On top of the terrible service and treatment that I got when I was paying I still gave them a tip (even though they really shouldn't) and the lady pretty much asked me if that's it? Will not be coming back here ever again. Seriously do yourself a favor this place is terrible treat yourself somewhere else. read more

They are always great! Love the color selection and the staff is always super nice! read more

The problem with this place is that no matter how much they advance in their skills, their people skills are so behind. You talk to them and you let them know what you want; and in the end they give you what they want. I work, breathe and live in the beauty industry and the customer service was challenging to me because I specifically asked what I wanted with my nails and all they want to do is find a way to do their work in an easier way out. Very disappointed with my nails - tips & dip. They came out soooo thick! Kay doesn't listen and mocks the clients; speaking her language, making fun of the guests. Shame on them! It's our fault for not standing up to them and demanding better customer care. You pay them and they expect a tip without giving you your change back. It's my decision as a client to decide on the tip and not them! Poor works man ship and very bad customer care. Zero is better than a 1 star. read more

I loved this salon! Henna did an amazing pedicure for me and I look forward to seeing her again. Great place!

I normally like to go to different nail salons when I'm getting basic pedicures or manicures (I would never let anyone touch my hands if I was getting a solar set other than my nail guy) Anyway, today I had the joy of visiting this lovely establishment. For all you girls who go here, let me tell you what they say about all of you in Vietnamese: -*girl falls off chair* "haha she fell off the chair because she's fat" -"There are two Mexicans waiting in the front, make sure they don't leave" -"She wanted shellac not a manicure" *obviously annoyed because shellac would have made her more money but customer changed their mind* -"This color is ugly" And many more mean/rude things they said. Apparently I don't look Vietnamese so my manicurist said my nail polish was ugly...no it wasn't. It was a light shade of pink and light shades are hard to paint because they are hard to even out without streaks I get it, but the fact that she didn't know how to paint it without streaks was frustrating her so she said "this nail polish is so hard to paint and it's not even a cute color" Finally she finishes painting my nails and put me to dry my nails and rushes me to pay and sign my tip. I left her nothing of course. And what do you know... She says in Vietnamese "this girl didn't leave me anything" so I turn around and tell her in our language "I left you nothing because I can understand you" Stunned, she immediately apologizes and asks me if I didn't like my manicure I should have said something. I told her I liked it and I have no problem saying something if I didn't like it but, I don't like the fact that she talk about me right in front of me because she thought I didn't understand. She was lucky the only thing she said she didn't like about me was my shade of choice. As for everyone else that works here, THEY ALL TALK CRAP. It wasn't just my nail tech. I could not find one moment to sit and relax to enjoy my manicure. It doesn't bother me if they talk crap about me because I actually understand the language fluently. I have never been to a place where all they do is talk crap about their customers. I've had incidents where I would hear gossip here and there...not the whole time. This was my first time going here and it will be my last. I don't appreciate this place of business for their lack of sensibility. Ladies, I recommend you go somewhere that won't judge you based on what you look like or how much you tip them because regardless of what you do, they will smile at you and talk mess about you with that same smile and you most likely will not have a clue. Annie's Nail and Nails Baby are my go to place. read more

I hope you'll consider this review-I've never written one-but felt so terrible after leaving this place yesterday that I had to review the shop for its awful customer service! I've visited this place 3 times now, just to give it a fair chance. Each time has been worse. Yesterday, I made an appointment so they could block the time. It was an epic fail. I waited for 10 minutes before anyone even talked to me at the front counter! Then I waited while other walk-in customers were served before me. I waited 20 minutes after my appointment was scheduled. Other customers were looking confused too. Finally I just left. There are so many other great competitors in the area so be sure to give them your business and not to people who obviously don't care about your money or your time. read more

I've been coming to this place for years because of its convenient location (close to both work and home) and because of their pretty decent prices for a mani/pedi. Is this the best nail spa in town? No. But do they get the job done? Yes. The staff is pretty friendly and the spot is pretty clean. However, don't expect to come in here for some relaxing "spa-like" experience. The girls working are ALWAYS talking... Like they.never.stop.talking. Of course it's in a language foreign to me, and pretty loud. It's extremely frustrating if you are coming in to relax after a long day of work. I'd prefer not to listen to various conversations going on around me in a language I cannot understand. I think this nail spa has the potential for 4-stars (maybe even 5-stars) if they'd work on the customer experience aspect of their business. If they would try to make this place a little more comfortable and relaxing for their paying customers, then I'd probably start recommending them to more people in the neighborhood. read more

I walked into this place on a whim in December looking for a regular ol' pedicure from a typical, uninspired nail place. Instead, I got TEH R0X0RZ. A super-friendly early 20s-ish girl led me to one of ten (10!!) giant pedicure chairs and I plunked mah dogs into the warm minty water of joy. Already the tootsie-woes of standing all day in heels started to melt away. As soon as she saw that I was really, really comfy, she asked the killer question: "Would you like our deluxe pedicure, or just the regular?" She phrased the question perhaps so I'd feel like a cheapass if I opted for "just the regular," so I asked her what made the deluxe so deluxe. She gestured towards the laminated card on the armrest, which said that deluxe pedicure came with all sorts of cool stuff typically reserved for faces, not feet. "What the hell," I agreed. She immediately asked if I wanted a glass of wine. "Fuckyeah" I thought, but I instead replied more politely. An hour later, my feet and legs had been scrubbed, massaged, wrapped in hot minty towels, massaged some more, exfoliated and lubed. My toes were trimmed and lacquered to perfection, and dude, I cannot complain at all. The place is really beautiful as nail places go. It's immaculate, friendly, decorated elegantly. Rock and roll. I went back again today (a month later) and they remembered me, and did another fabulous job. Another $40 gone, totally worth it. read more

If someone is paying $$ for nails one should be satisfied with the end results. My nails were different sizes and so much acrylic was added to where it looked bad. I wouldn't go back again. The fact that I had no design on my nails just one solid color and it looked bad is disappointing. read more

So, I hooked my special lady up with a deluxe pedi as part of her birthday day o' fun. Basically, I am the best guy ever. Therefore, Arboretum Nails and Spa gets to bask in my glory, and receive 5 stars. Yeah. Just bask there... Nice, isn't it? read more

I got the "deluxe pedicure" ($40) as a nice, surprise gift from my husband. Located in the HEB shopping center, Arboretum Nails doesn't look like much from the outside, but the immaculate, pretty interior make it nicer than a typical nail shop. The pedicure area consists of 10 massage chairs. The walls depict scenes of tropical paradise, and the ceiling is painted to look like the sky. A giant chandelier lights the room, too. Over the top, yeah, maybe a little, but I liked it. The deluxe service started with me being seated in a comfy massage chair as my feet soaked in very warm water. I was offered a glass of wine, and my ID was checked, which was sort of cool since it was my 30th birthday. The nail tech used a light scrub on my legs and pumice on my feet, then proceeded to give me a leg/foot massage, before applying a menthol lotion and hot towels. All that soaking, massaging, exfoliating, scrubbing and lotioning probably took over 40 minutes, so schedule the deluxe for a day when you have time to really enjoy it. Arboretum Nails offered a large selection of OPI and Esse polishes, and I'm really happy with how meticulous the nail tech was while applying the color. I can never get it to look that neat at home. I definitely recommend Arboretum Nails. Thanks, Jonathan W! read more

I am so tired of walking into this place and being told there is little to no wait when it's obviously super busy. Then I end up waiting for over 20mins and being told over and over "she's coming...just 5 mins!" Disrespecting someone's time is my biggest pet-peeve. read more

Getting your nails done is not all about customer service from the salon, but the basics of it should not be completely absent. Nor, as a paying -- and returning -- customer, should you EVER feel unwelcome and intruding on their precious time. I am (or, by now, was) a regular Arboretum Nails and Spa customer. Moreover, I would tip them every time, and quite nicely. However, for the last couple of my visits, they have been getting more and more rude and dismissive. This last visit, after letting them know that I need a gel manicure I was quite rudely dismissed to "pick a color" without them even letting me finish that I just would like the same color I already had on. Then one of their techs literally shooed me, as if I was an annoying fly in her way. Really? From under what rock did she climb? If that was not enough, nobody came and said anything further, so, after 10 minutes of sitting around, I just left. They are not the only salon in the area and if they so obviously do not need my regular business, I can most definitely find somebody who does. Cheers! read more

Customer service here is horrible. I walked in and sat in the waiting area waiting to be acknowledged. Two other women walked in after me and were waiting as well. I waited for a little over 10 minutes with no greeting or acknowledgement of any kind. I did notice that they looked up multiple times in our direction but needless to say no one got up to offer us services. I left and went to Lifestyle Nails across the parking lot next to HEB & was immediately served. Definitely don't go here during peak hours unless you want to be ignored! read more

There is absolute truth in the old saying "you get what you pay for"- most of the time. As a recent Houston transplant (i.e. a year ago), I have been making the bi-monthly trek down Hwy. 290 spending $75 in gas to get "my lady" to do my nails and pedicure. NO MORE. Goodbye Houston....HELLO Arboretum Nails and Spa. I can say, without a doubt, that I received the absolute BEST and most RELAXING pedicure of my life. While I would never dream of having a car payment, I don't blink an eye at spending good money for some serious pampering. I have always shied away from the "deluxe" pedicures at most places because I can't stand the peppermint "masks" they put on your feet with hot towels- it makes my feet cold and tingly when I just want to relax and be warm and fuzzy. Alas, my new found friend Cameryn at AN&S informed me that they have a "Milk and Honey" Deluxe Pedicure with a hot stone massage added and a warm, moisturizing foot mask with hot towels. Let me tell you, is was a "pedigasmic" experience. There were no less than four separate foot/leg massages and meticulous sloughing of dead skin, cuticles, etc. Never have my feet felt so soft and smooth and NEVER have I fallen asleep for 45 minutes in a pedicure chair. At $50- it was a tad pricier than your everyday nail salon but worth EVERY penny. And, while I can't speak for the other nail technicians, I followed the advice of a fellow Yelper and asked for Cameryn. It was the way to go. She ROCKS! The atmosphere is nice, clean and relaxing and you get drinks and/or a glass of wine with your deluxe service if that is your thing. I just got my pedicure two days ago and am already wondering how soon I can get away with my next visit! Try them. You won't be sorry. read more

I havent had a mani/pedi since I've been in Austin; so I started my hunt for a nice, cheap salon. I'm all about cheap, but I still like getting pampered so after my yelp research, I decided to try Arboretum Nails and Spa. The inside has some cute touches to it, the pedicure room has a beautiful chandelier with a nice "sky" mural. The lady who helped me was real nice, a little aggravated when she kept trying to get me to upgrade each service, but nice. She did an excellent job on both the mani and pedi. I also had her wax my eyebrows. They turned out nicely but gentle is not the word I would describe the place on the wax. But the end results were good and thats what matters, right?! All in all it was a good Me day and I'll probably be back. read more

My mind = not completely blown. That being said, I came in here about 50 minutes before they were to close asking for the Deluxe Pedicure. Actually, I just asked for a pedicure and wasn't offered the upgrade or whatever. I noticed the aforementioned card on the armrest and asked to be upgraded, please. I wasn't offered wine, I didn't notice the warm minty water of joy. The pedi itself was thorough and pleasant. Manicurists always seem to get a kick out of my ticklishness and proceed to torture me more, with the tickling. The girl doing my pedi was friendly enough and spoke enough English to carry on a conversation with... but I was sucked in to watching the terrible, depressing news on CNN, enraptured in the captions because the volume was on mute. I chose a fab purple OPI color which is a nice change from the pinks I've been tending towards. As Jill mentioned, by the end of the 45 minutes, my feet and legs had been massaged, exfoliated, wrapped in warm, minty towels, massaged some more, and lubed up with both massage oil AND lotion. Heaven. I must note, however, that I did feel slightly rushed... I figure almost an hour is definitely long enough to get a thorough, relaxed pedicure... and it was. As my toes were drying, however, my pedicurist took my payment and rushed the door. Not without saying thank you and she hoped to see me again. Note to self: go with more than an hour before closing. The only thing that could've made this better was a glass of wine. read more

My girlfriend and I were relaxing the day before her wedding, trying to take her mind off the day of. We had finished all of the things on her to-do list and decided to get manis and pedis. We spent approximately 20 minutes on the phone calling places for an appointment and looking up reviews. We called Arboretum Nails and Spa and their prices were reasonable, and they said they only had a 10 minute wait. No problem. We told them we'd be right over and gave our names. Unfortunately, we should have realized that 10 minutes was a severe underestimation when we walked in. There were approximately 8 people in front of us. Since we'd already spent so much time looking up places, we decided to wait it out and choose our nail colors. Forty-five minutes later, we were seated in the pedicure chairs. Twenty minutes later, no one had even come over to us to begin, to inquire about what we wanted, or to talk to us. Her rehearsal dinner was fast approaching and all brides feel the pressure of being on time, so we began debating whether or not we should leave. Typically, an hour is more than enough time for a pedicure and we'd already been there for over an hour by that time... but they hadn't even begun to work their magic yet. The ladies overheard us talking and assured us that we'd be next, but we realized they would be skipping over another party to appease us. A party, ironically, which was also trying to make it to their rehearsal dinner on time. It wasn't fair that they'd be skipped, so we got up and left. There was NO way we should have been told a 10 minute wait. I expect honesty and if my wait is going to be over an hour, you should tell me that when I call. You may notice that I still gave them three stars - I recently went back with my sister and we received great treatment. It was an off-day, not very busy, and we received great service. I do think when you actually receive service, they do a great job. read more

Was the pedi good? Yeah, it was good. Was it worth $35? Heck no! Go down the street to T Nail and get the same for $25 with a longer massage and no annoying upsales. I will say that the salon is decorated nicer than most (at least two stars here), it's convenient, and my pedi lasted over 2 weeks (another star). But it's not worth the wait or price. read more

I have been here a handful of times for basic pedicures (no extras) and it was hit or miss. Sometimes it was good and other times sloppy paint jobs with sharp toe nail edges. I work out A LOT so if the edges aren't smooth I notice pretty quickly from my toes being in tennis shoes for 1-2 hours of cardio. Most recently was my final visit - I specifically say BASIC pedicure which is what I always get every 3 weeks so I never need foot scrubbing/callous removal/etc. I was then charged for the Deluxe - when I told the nail technician "no I only asked for basic..remember??" she said "Oh well I gave you deluxe". Maybe I should have argued with her but instead I paid the extra $10 and left annoyed, NOT relaxed. Also they do the typical up-selling ....Customer-I would like basic pedicure "Nail Tech- Okay do you want deluxe? Do you want a manicure too? Do you want design or flowers?" - you can't just get a basic pedicure without be hounded which I admit is very common at all nail salons, but still annoying. UPDATE - I read some other reviews and this happened to other customers. sounds like it was no "accident" that I was charged for a deluxe. common practice to do the deluxe regardless if you request it or not so they can charge more. read more

BEST NAIL SALON EVER!!!!! Katie is the most a-mazing artist especially when it comes to solar/pink and white/acrylics/whatev. Cameron, her sister, is the best with your feet. Lynn is also fantastic with pedis. They spend SO much time making sure you're perfect, fabulously meticulous. read more