April 2025 Customer service - 2.5 out of 5 Wait time - 1 out of 5 Cleanliness - 3.5 out of 5 Food quality - 3.5 out of 5 Order accuracy - 2 out of 5 Respectfully, this Sonic is a mess. Even when I order ahead, the food takes forever. If you make substitutions, expect mistakes. Lately, my BOGO coupon won't work here, but it works fine at other locations. Unless you're getting a shake or a drink, don't bother. Orders are always wrong, slow, and cold. With a score of 12.5 out of 25, I give it 1 star. Not recommended. read more

Sonic Drive-In - April 2025 | Error message received when attempting to use a BOGO coupon at this location. This issue does not occur at other locations. - Burgers Near Me - Bel Air, Maryland

Can't go wrong on a hot day with a limeade slushy. Cool, refreshing and just what I needed. Using the app I was able to get my drink for under $2! Service was so nice greeted me with a smile and got me in and out in less than 10 minutes read more

Sonic Drive-In - Burgers Near Me - Bel Air, Maryland

American Fast food. Order online and check in or at a car port. Also has drive thru. No seating inside. Bathrooms on the side of the building. The workers work really hard and are quick taking food out to you!! read more

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I never write reviews but I can't get over the terrible experience we had, not with the food, but with the service. Monday, June 30th, around maybe 7pm, Me and my family went to Sonic in BelAir. We parked at one of the drive up screens and placed an order. Firstly, as soon as the woman spoke on the intercom, she was RUDE. She greeted us by saying "yeah?" and you could just hear the dismissive attitude in her tone of voice. She acted as if we were bothering her by being there and placing an order. She continued to be short, in a rush, and acted as if she couldn't be bothered with us throughout the entirety of us ordering. She then came out to bring us our food, didn't say one word. When my husband was done grabbing all the food from her he said thank you, she then got the most disgusted look on her face and walked away. I understand everybody has bad days .. however that doesn't mean you can make costumers feel terrible. Doubt we will be returning because I don't have interest in being treated like I'm an inconvenience for wanting to order food. By the way the young woman's name was Ella. read more

Sonic Drive-In - Burgers Near Me - Bel Air, Maryland

Manager, Donna, gave me an attitude. I spent $46.69 on food on 12/30/25 that they somehow got wrong twice and food was inedible and cold. Corporate doesn't care about complaints, and employees (especially managers) are rude! Don't waste your time or money, there's plenty of places within the area where both the food's better and you're treated better! read more

The service is AWFUL. They were very rude and I waited 15 minutes for one slushy even though my friend ordered the same exact one right before me. read more

If "fast food" meant waiting 30 minutes in an empty drive thru for 2 milkshakes and a root beer float, then this location would be great.

Shake was the best part of my meal! Wife picked the food up for me so didn't experience waiting for my food after placing the order at the location, however. Burger was good enough too, though read more

We just ordered a footlong and fries and literally threw it all in the trash without taking a bite. The fries were thrown in the bag soggy with grease and the hot dog was dried up and looked a week old. Service was slow and the kid taking our order had an attitude. We will NEVER go again. read more

If you look at the photos of the products they sold me, you'll see why I give this place only one star. read more

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My daughter swung by for a quick meal on her way home from classes. The boneless chicken pieces were heavily coated in batter with very little meat, the sauce masked the fried batter and was not bad, forgot to mention the limeaide was sprite with 2 slices of brown lime. Corn dogs next time! read more

Sonic Drive-In - #12 boneless chicken meal with limeaide - Burgers Near Me - Bel Air, Maryland

it's really slooooow! When I pressed the button again to follow up 20minutes after I ordered, the person behind the intercom cut me off, and just said "we'll be there in a sec, OK?" Very rude. Fast food shouldn't take 20 minutes to make! It's 25 minutes now, and my order's still not ready. I'm not sure if they're already making it. I don't want the staff to pay, and that's why I'm still here. I pressed the buzzer again, and it turned out, it was classifed as a drivethru order. Fuck this branch! read more

Possibly the worst sonic in America. Sat in drive thru for 45 mins while everyone else got their food behind us.

one of my fav smer spots. come here like 2x a week. the service is always quick & order always placed with ease!! will continue to come back! ordered: 1) shake EXTRA 2) 2 3) orea & reeses shake 4 soft twist w. dip read more

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15+ mins of waiting to order. I never did order.. I left because I got tired of waiting and watching every other car there be helped even after I pulled in. read more

I use to LOVE sonic...but this location has consistently failed me. From poor customer service, to sloppy food. They truly make me miss being able to go to the older locations I use to frequent. On my recent visit I ordered the $1 coneys (was so excited about this BTW!!) and I asked that they add onions and relish to my two coneys. Well when I get to the window she didn't greet me just told me how much I owe. I proceeded to give her my card and she hands me my coneys with out a bag and the coneys have cheese and chili on the outside. I asked for a bag so I could place them sideways and some napkins. Then she hands me my tots without a bag and I ask her again...can I have a bag. At this point she seem so irritated with me. I just brushed it off and continue to have my normal chirper attitude. I told her thank you and have a great day...she responded with "uh huh". Wish every fast food place had to send their employees to customer service school...but hey it's all good. When I opened my food, they did prepare the coneys correctly, my tots tasted like they were sitting for a while. I just was happy my coneys were correct. More than likely I will not come to this location again since every visit something isn't pleasant. read more

Horrible service. The girl at the window thought I couldn't hear her obviously bad mouthing me. I ordered ahead and still had to wait.. ridiculous. read more

Food is always good. Service is generally fast. Located near nursing facility so there's plenty of room to maneuver. Drive thru is sometimes backed up so be prepared on certain days to have patience. read more

So this is an UNUSUAL review. We ordered via DoorDash and Sonic MESSED UP the order... however, someone from the restaurant called before the food was dropped off. They explained the mix up, apologized and tried to see if they could part with a worker to bring the correct order. It would take someone 30 minutes round trip so that was not an option during lunch rush (completely understand). I give them credit for calling to alert me so I could fix it with doordash. read more

Diet. Cherry. Limeade. Seriously the best low cal / low carb drink at a fast food place. And their burgers / hotdogs are decent, as well as their prices. But the customer service is subpar at best. The employees seem easily frustrated / annoyed. I do like the drive up option where you can eat in your car though. read more

Fast food - 15 minutes.SMH! I could have made my own food in the parking lot. No sorry. I will never visit again. EVER!

Terrible, I found a weave hair in my food, suing right now. I chocked. The food was aight, the hair caught me off guard. read more

Sonic Drive-In - The hair. - Burgers Near Me - Bel Air, Maryland

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Is the person making the burgers mad at us? Mad at their job? So annoyed that we asked for no mayo or mustard on our burgers that not only did they heap both on our burgers -but also all over the top of the buns on the burgers too? read more

Sonic Drive-In - Burgers Near Me - Bel Air, Maryland

Terrible wait times, no staff. It is clear this location is not managed well. I feel sorry for the employees at this point. Sat in the drive through for 8 minutes, never was greeted, had to pull around to a stall to get my order taken. At this point I've been here for 24 minutes and I ordered large tater tots, easy order, still haven't received it. Ridiculous! Do NOT go there! read more

I've been wanting to go to Sonic for a while, I've seen the commercials and with no sonic within a 30 minute radius it never happened. There was a sonic back home in CA for a while, but before I wanted to go it closed down and turned into a check cashing place. Hopefully the future of this place is much better and with what I saw on my first visit, it probably will be around for a while. Why is that? The newly opened Sonic Drive In is Harford's county new shiny toy. Since there isn't too many things to do in the area, openings such as Wegman's and Sonic are typically chaotic (something new to try). I've experience such craziness at Wegman's opening (cops directing traffic, no parking, tons of traffic), I decided to come to Sonic at least two weeks after its opening. Even so, it is still chaotic. The lot is quite small for the amount of business that they have been getting, though only time will tell if this will keep up. Once you enter Sonic you are directed into a line which will split between drive in, eat in car, and eat on terrace. Because of this it is much easier to enter in though the Walgreen's parking lot since you have to go though it anyways to get in line. They should really have signs dictating this, but instead they have teenagers waving their arms trying to get your attention. We opted for drive in and after a 20 minute wait in the first line we drove to the drive in line. The drive in is quite slow for fast food. I'm used to in n out back home where they have a much longer line and can get through it extremely quick, though I do know that their menu is less extensive. After getting food (bacon cheese burger, chili fries (where I learned that the chili is all meat) and a limeade, we went home to eat. Fries were okay, burger was pretty bland, limeade was great. Like my husband told me before we went, only the drinks were really good. read more

Was told by someone that an employee took credit card information and rang up fraudulent charges. Can't go anywhere.

So I tend to NOT review the chains because most ppl know the deal. But i love the variety of foods and ice cream that Sonic had to choose from (I definitely could have written that sentence better but I don't feel like it). Anyway, the new boneless wings are delicious. I just went for a cream slush (my fav) and decided to order some wings and man the perfect amount of crisp and flavor. I can honestly say I've always received excellent service at this Sonic as well. read more

the worst place, what a joke they don't care about your time very slow service not professional nor experienced ...

Service has gone down at this location. We used to love to come here to eat and get an occasional milkshake or slush. The last two times, we've had complete idiots taking our order and serving our food. Last night, I thought Alex got lost between our car and the restaurant. We only order milk shakes and when the screen said he was on our way, it took a good 20 minutes. I was just about to complain when I saw him heading to our car. Then he stood there with our order and I had to reach out of the car and pull them off of his tray as he sighed. I also noted at one point, one of the employees going into the bathroom. He wasn't in there long, but I can tell from experience, there was no hand washing going on. Ironically, we all got violently ill and attribute to the milkshakes...we don't plan on going back any time soon. read more

I am not sure if this place is not training new ppl on how to make Blasts.. but the last few Blasts we've gotten from this Sonic.. tastes like they're made with sawdust! Tastes very gritty and leaves a slimy film on the roof of your mouth friggin disgusting!! When these are made correctly..they are delicious! It's a da*m shame!! And you know you've got a bad one when your 11 year old won't even eat it! ugh!! We have been going to this particular Sonic for about 2.5 yrs.. and it sure has gone down hill...waaaay down hill.. and I know it has A LOT to do with management and the very young & immature teens they're hiring. We will NOT be going back. Looks like we'll be making the extra drive over to Dairy Queen from now on..(never had any kind of issue with them or their Blizzards!..js). Sorry Sonic...y'all need to make some serious changes.. :( read more

After 8 half price SHAKES! So good this is dangerous I might overdose on milkshakes! Deliciousness for 1/2 price can't beat that! read more

The sonic website said they were open for Christmas but it might affect when they open. Went there with my family at 2 pm - all closed. My first and last time going to sonic. read more

Sonic Drive-In - Burgers Near Me - Bel Air, Maryland

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I have been to this Sonic on a number of different occasions and always enjoyed their food. I am a fan of Sonic in general, and this one is no exception. The service is prompt and efficient, and the servers seem nice. However, I was acquainted with an employee of this particular Sonic and heard some horror stories about kitchen cleanliness and food preparation. Ignorance is said to be bliss, and this is the case for this Sonic. I have enjoyed the food thus far, but I'm always a little afraid of ordering because of what I've heard. read more

This must be the only sonic in the history of sonic to not have shakes or ice cream at 10:00 on a Friday night...

Ordered a milkshake and it was barely blended, all the reeses at the bottom unblended, and no whip cream.

Something was wrong with the ordering machine so the person had to come out and take the order, however the cashier had such good customer service and was so friendly even with the inconvenience of coming outside. Shout out Dustin! read more

I'm just not impressed with the service. A group of four of us visited and ordered four milkshakes. They arrived promptly, but the server had not a clue as to the flavor in each cup and told us to give them a try and figure it out. Since two of the people in the car were not related to me, we played milkshake russian roulette and randomly picked a shake from the carrier. This made it very easy for me to decide to never return. I gave them two stars because I actually liked the shake I received, but it was not the one I ordered. Good job Sonic on ruining a sure thing! read more

New hours were changed to be open until midnight. But go there at 11:15 and they tell us they're closed for The night. What's the point of having a closing time if you close 45 minutes early ?? read more

Dined on 12/2/12 My wife and I are both fans of Sonic, of course for different reasons. I love the fact that I can get a quick yummy hotdog fixed the way I love them and for the main reason: They have the BEST Tatter Tots....YUMMERS!!! We order a medium Tatter Tots with chili, cheese, and onions... OMG to die for!!! Plus I love the Chili Cheese Frito Dogs... OMG so damn good and so not good for you, but who cares....LOL!!! Every now and then you need to live life and enjoy pure comfort foods!!! read more

My order has often been incorrect. The service has always been outstanding. This location has managed to hire some of the friendliest young people in the area. They answer dietary questions. They're friendly & up beat. They're apologetic when orders are incorrect...even when the mistake has been my own. Yesterday they had 50 ct corn dogs. I bought 2 and they were a flash back to my childhood. I always order an iced tea with lemon & they always have lemon, unlike some other fast food places close by. I gave 3 stars because they usually don't put napkins in the bag. If you're in the mood for unhealthy, fun food & drinks, stop by sonic. They have the best drinks around. read more