3/5 stars: "My Pleasure" Felt More Like "My Inconvenience" I've been a loyal Chick-fil-A customer for years, and the brand built its reputation on hospitality. That's why this morning's visit stung. I came in around 9:45 a.m. for breakfast. After finishing my meal, I walked up to the pickup area inside with my empty cup in hand, which at any Chick-fil-A is a universally understood signal for a refill. No line. No other dine-in customers. Just me, standing there. For about ten minutes, I watched four employees walk past me. They called out DoorDash orders for drivers who weren't even in the building. One employee left the counter to wipe down the dining room and walked right past me without a word. Another walked over to drop a bag on the DoorDash shelf, looked through me, and kept moving. I asked for a refill three separate times. Ignored each time. Finally, I stopped a young man heading back to the kitchen and asked, "Do you still do refills?" He said yes and started to walk off. I had to ask a second time: "Could you please give me a refill?" He paused, said "Sure, my pleasure," and grabbed my cup. Here's the thing. "My pleasure" is supposed to mean something here. It's part of why people choose Chick-fil-A over every other fast-food chain on the strip. When it gets reduced to a scripted line you mumble to make a customer go away, the entire brand promise falls apart. I'm not writing this to get anyone in trouble. I'm writing it because the standard S. Truett Cathy set was the reason this company became what it is, and the team on shift this morning needs a reminder of what that standard actually looks like. Acknowledging the person standing three feet in front of you with an empty cup is step one. To the operator: I'd genuinely love to see this addressed. The food was fine. The service was the problem. read more

Chick-fil-A - Empty dining area - Fast Food Near Me - Abingdon, Maryland

Great Chick-fil-A. Off I-95, and easy to get to, the team members at this location were friendly, prompt, efficient, and served up our meal (chicken minis, hash browns, orange juice, and chicken biscuit) accurately and quickly at the drive-thru after prepaying on the app (so convenient and easy). The food tasted great, and yes I'd recommend it! read more

Chick-fil-A - Fast Food Near Me - Abingdon, Maryland

See all

Food is always fresh and comes out quick. Service is always good. Store is well kept first most part, sometimes customers leave trash behind on tables but that's no fault of store. I always get the Spicy Southwestern salad and it's always fresh! read more

See all

We love chick fil a, we order family dinner every Wednesday but today My kale side salad got more stems than leaves photo attached, disappointed. I will change my rating if there's some kind of resolution for me thanks read more

Chick-fil-A - Kale Crunch Side Salad too many stems - Fast Food Near Me - Abingdon, Maryland

Food was great. People were nice. And all of the talking made the ambiance feel a lot more lively.

A 35 minute Long wait for a messed up order that I overpaid for. Not sure how you can mess up soft taco supremes but this restaurant managed to do it spectacularly well. I really dont u derstand how this restaurant is still in business. Must be laundering money or something. Because they are slow and cant seem to get an order right. read more

It's a great day a chick fil a! You're darn right it is! Every time I come here everyone is just great! Food is amazing. Workers are too kind. read more

Service: I've been going to this Chick Fil A for like almost a decade at this point and it's literally never been bad. That's insane actually now that I think about it. Not a single bad experience here. I would give them 20 stars if I could. Food: By this point everyone probably knows what the food's like. But I still recommend the Spicy Chicken Sandwich because it's a classic. Thank God they keep their menu simple - simple and well done is better than being weak on a diverse menu. Setting: The place is busy as hell though. I usually go in because drive through was always packed when I went. But the drive thru moves reasonably quickly too. You can sometimes still get a more chill restaurant to be in if you come at odd hours though or further toward the night. 20/5 There you go. read more

Chick-fil-A - Iced coffee (without vanilla shot; decent low cal drink) and spicy chicken sandwich in its bag. - Fast Food Near Me - Abingdon, Maryland

See all

Almost as soon as we ordered our food, even though we got custom food as in my sandwich didn't get pickles on it and I don't remember what exactly was custom about my mother's order, the order came almost right away. The waffle fries Were salted just right and very warm. I got the spicy chicken sandwich, but it was custom because it was just the buns and the chicken. Nothing else on it. read more

This place is amazing the food is chefs kiss ‍. These people need a raise it's always packed so you know the food is good! Actually its amazing read more

second time in a row through the drive thru I wasn't given a straw. This time I checked for the straw and asked for one. However this time they also forgot the sauce. Please pay more attention. read more

Yelp 100 Challenge - 2018 #77 I've never had a bad experience at Chick-fil-a. Whenever I am hungry and Chick-fil-a pops up on my maps. Chick-fil-a is a must. My favorite things to order is a #1 with no pickles and add American cheese, but I literally love everything on the menu. Their nuggets, grilled sandwiches and their breakfast is yum! I also love Chick-fil-a because they offer the best creamer for their coffee. International delight hazelnut, french vanilla and half and half. Chick-fil-a really care about their customers. Interior: The restaurant and restrooms were very clean. There was even an employee cleaning the floor and table while we dined inside. read more

Chick-fil-A - Outside - Fast Food Near Me - Abingdon, Maryland

good food, service is terrible. If you come thru drive thru you get to waited until the order In front is completely served to order. Inside they wait in drive thru first and online orders first before taking your order. Then if you started your order they will stop to take an order a drive thru order or give out an online order. read more

I placed my order through the mobile app and was unable to add a few extra things to my order so I figured I could add them at the restaurant . Being told that I was unable to get tomatoes and pickles to my burrito was disappointing to say the least simply because I always do it . The pickles and tomatoes are literally back there . I would have even been ok with paying extra for the items but being told flat out no we can't do that, and you've done it before is crazy to me . I do intend to speak with the store manager in addition to leaving this review . read more

Campbell Blvd Nottingham Md - went there this am for breakfast as I had some errands to run. Went via drive-thru after and had such a great conversation with the white haired gentleman at the window. This is why I love going past the other chick-fil-a to go to this particular location. 1. The market salad I got was ample on the lettuce and variety of lettuce. 2. The customer service is so above any drive thru I have ever been to. 3. Hello its Chick-fil-a need I say more? Anyway the guy and I did joke a bit as I could not think of what I was thinking and I said after 50 I think I lost my brain and we both laughed a bit. He is awesome.... love when staff smiles with you! read more

Chick-fil-A to me is the King of fast food restaurants. The service quality, the food, cleanliness and the fresh flowers on every table. But not all the Chick-fil-As are the same. Some do a better job than the others. This location is one of the best I have visited. The staff, the food quality, the fresh flowers, cleanliness of the restroom, everything looked good. Particularly my sausage egg and cheese biscuit was excellent. The biscuit and egg were so fresh and fluffy and the sausage so juicy. The flowers on every table and even in the restroom were so beautifully arranged. This is a very good example of Chick-fil-A! read more

See all

Chick-fil-A is always on point and has fresh food fantastic service and I would highly recommend

This is one of my favorite stores in the chain! Why would that be so when their parking lot is small and always crowded? The staff get people in an out so quickly you seldom wait more than 2 minute in one spot. Several times, staff have directed traffic to ease congestion. I recommend downloading the app because it makes ordering even faster. read more

I love Chick-fil-A because their chicken is so delicious. They also have a great selection for just chicken. I also feel like it's a healthy alternative compared to other fast food restaurants. read more

Words can not Express my absolute Gratitude for my Abingdon Constant Friendship location. I had to have shoulder surgery and came through drive thru and was given the wrong food. You would think that I would be mad but I called and spoke with Stephanie the sweetest Manager ever. I explained my situation and asked could I send my son back. She was absolutely fantastic and offered to bring me my food. She actually delivered to my home. I could not have been more excited and happy that she would be kind enough to do that. Thank you for being so sweet and kind read more

Chick-fil-A - Gift cards Catering Manager & me same day surgery when she delivered my food. Also let me say this was before Covid-19 existed...Late Post! - Fast Food Near Me - Abingdon, Maryland

I love their chicken, and their very polite employees, but I'm an LGBTQ+ ally, so in good conscience, I can't spend my money there. Haven't eaten there since 2016. Luckily, Kenji Lopez-Alt has a delicious substitute recipe: https://www.seriouseats.com/homemade-chick-fil-a-sandwiches-recipe I make this recipe at least once a month and you literally cannot tell the difference. And, there's no anti-gay hate wrapped up in the bun! read more

They never mess up an order. That's quite impressive. Always friendly, fast and the food is fresh. Love this place!

Pretty much what you would expect from a Chick-Fil-A. Good food, great service and a clean restaurant. Several employees were running around cleaning and disinfecting all the surfaces. Order came up within about two minutes, so no complaints. read more

Never have to wait long to get delicious food and the staff are always friendly despite the fact they are always busy

I did a online order for curbside pick up. When we got there the inside was completely closed and when we asked one of the workers where we can pick up they just told us to completely cancel our order and to just go through the drive thru. This was after i already paid for my food online. So we had to reorder our whole order and wait in the drive thru which was wrapped around twice the building. Definitely never had an experience like this where no one could help us read more

Great food: check Friendly staff: check Fast service: eh Drive thru logistics: epic fail This location gets packed. PACKED. And I realize most CFAs do, but their drive thru layout is just awful. It's literally hell to get in and out of it. Constant Friendship shopping center is packed in general, so I just wish this CFA had considered that in their drive thru layout. read more

Freshly chicken and healthy foods too!!! French fries and other substance . Shakes and desserts goods. I loves waffles french fries so much!!! Wrap chicken sandwiches too so good!!! read more

Every chick fil a is known for fast service and an efficient way to run their drive through. Not this one. SLOW!!!!! In line for drive through for almost 40 minutes. And once you're in the line you really can't get out. Awful. read more

Just no. There's so many better options even in the fast food realm. This requires no more writing but this review is requiring more words.

I eat there often and everytime a little different but consistently good overall except once. Extra odd flavor in the macaroni and cheese.

I stop by after lunch hours in as usual, and to be expected the lines were long and drive-through. However, they had both lanes open and only one was taking orders, and I watched several cars passed me while I was in the middle of a transaction that got put on hold several times by the cashier. Needless to say, I got completely frustrated and left without food and will never return. This is so not expected at Chick-fil-A. I hope they learn to do better. read more

This place was very crowded when we came in, though we apparently beat the rush. I'm shocked my husband was able to get the food so quickly. Two gripes, though: one is the same one I always have with the CEO's attitude on gay people but the other is their miniscule ladies room. There is only 1 sink in there & I had to put in contacts while we were stopped here on our long journey back to NYC. This had to be one of the smallest bathrooms I've been in outside of any in NYC. It was definitely the smallest one I've been in at any Chick-Fil-A in a freestanding location. This place is also in the midst of shopping chaos so you will probably have a time trying to get in and get out. The drive-thru also had a crazy long line when we left so more organization could be used in handling that traffic. read more

Food is always fresh & hot in there sauces are righteous delicious chicken and crazy hot salty fries

Chick-fil-a restaurants are seriously the best fast food joint I know. Service is friendly and impeccable. Real damn shame nothing else comes even close to it. Definitely worth the premium price versus McDonald next door. Chick-fil-a sandwiches on the other hand seemed a bit salty than I remember from other places, but a little bit of mayo/mustard fixes that right up. Avoid this place during lunch. Hopping mad crazy!!! read more

Usually I wouldn't review fast food but this place is from another world. You all know what Chick-Fil-A is about so I'll tell you what is different about this one. First, everything is organized on a godlike level. There must be an actual person that measures how to place all the sauces and utensils in the cupboards because it is always perfect. I saw some employee dedicated to this area. Second, the place is super clean. I mean CLEAN!! They must clean around the clock. Third, the employees are way too nice. They always smile at you. They ask you your name so your food comes out by name only. Pretty detailed operation. Lastly, the meticulous nature makes this place unreal. Food is fresh. Service is fast. Employees look like they are either making a ton or are just well trained. Maybe there is a bonus system for whoever smiles the most. And speaking of smiles, everyone I saw has perfect teeth. Maybe management pays the dental bills here lol. Best.Chick.Fil.A.Ever. read more

I love Chick-fil-A, but tonight's experience here was horrible. I had to wait 15 minutes to place my order...so much for fast food. Worse, there were a lot of employees visible, but no one waiting on customers. There was one single cashier with 15 people standing in line. The shift manager was standing out in the open counting cash, and I realize that she was setting up another cash drawer, but customers who are stuck in line shouldn't see you standing counting cash. Why management allowed the front line to drop to a single cashier doesn't make any sense, especially with how busy this location can be. The customer line system at this location just adds to the confusion. There are two entrances to this location but no definitive place for the line to start like you would find at McDonald's, Burger King, or Wendy's (one entrance, a set path to follow to the next available cashier). No this location has 3 divided off entrances with no way to organize 1st come 1st serve. Customers just end up in a total clustered mess. Look at the picture. Management at this location needs to look at how both the Aberdeen and White Marsh locations handle their lines. read more

Chick-fil-A - One Cashier on the left. Shift manager counting cash on right behind soda dispenser. - Fast Food Near Me - Abingdon, Maryland

Seriously, I can only give this place a five star review? Nothing higher? I see people complaining about this place being packed. That is a sign of a business that has great food and even greater customer service. I am always more than happy to see long lines and a field parking lot. This is why I am addicted to the mobile ordering. The food is consistently awesome- fresh, hot/cold, delicious. On the incredibly rare occasion something isn't done quite right, the management more than makes up for it. I think in my last 200 stops in this location, I have had only one issue with the food (an extremely minor one at that). Pretty incredible statistic if you ask me. I'm embarrassed to say that when I placed a mobile order the other day, they saw me coming and met me at the door with my food. In my defense, I am usually picking up food for other people. LOL. Another thing I love about not only this particular location, but all of the Chick-fil-A's around is their dedication to serving the community. They do an incredible amount of work for those who need some extra support. Mad props to any organization who does this!They have a lot of fun events for families with children. Sure they do this to help increase their revenue, but at the same time it is bringing families together and teaching children things that they might not have learned at home. Well, guess it's time to go to Chick-fil-A to pick up a gallon of lemonade to get through the next couple of days. Ha ha ha read more

Who don't love Chick-Fil-A? This location is normally super busy during lunch hour and that's from about 12-130pm I mean it's mayhem I've been here several different times and those times are when I stay away. Of course it perfect customer service the parking lot is big. This location is in the middle of a lot of other fast food chains. I love that they always have a new seasonal beverage. Chick-Fil-A uses peanut oil to cook the food so please be mindful of you have a nut allergy. I don't like when they change the salads you get you a favorite and bam it's gone lol. This location do have a play area for the kids. read more

See all

This is an excellent location! It has been around since I was in elementary school! It's still a go to spot! It has more recently been renovated which looks amazing! They are always quick and efficient with the drive thru! They are welcoming and attentive when you dine in. I have fond memories of playing in the play area and meeting friends for lunch before a movie at Regal! read more

Good food but overpriced the lines and wait is rediculous though 3 out of 5 stars due to that