I was staying at the hotel next door We ordered takeout…read more Burgers and fries. They delivered curbside right on time and nice and hot. No complaints. Nice staff Very casual and family oriented and fairly priced

Best staff, best food, and fast and friendly! I have never had a bad experience and always…read morerecommend them.

This by far is my favorite location in the state of Michigan. I drive about 40 minutes just to get…read morea sandwich. I am always met with friendliness, kindness, communication, and they do special requests. Now, if I could just calm them out of a free bucket of pickles, lol. These are real world problems. I will definitely be back

We've ordered here before and liked it. The last 2 times our subs had hardly any meat and were…read moredrowing in mayonnaise and mustard

I waited almost 15 minutes in the drive-through only to receive the wrong order in the wrong drink…read more So I called the phone number. Posted on the window just to say, I thought the workers were too stressed to do a good job. The HR guy answered the phone. So there really has no call Center but the owner has nine local stores. He literally stayed on the phone with me for 11 minutes telling me that my incorrect order was the fault of course staffing " because people don't want to work anymore" incorporate for new items they aren't trying to prepare. He was defending every single thing about management's approach. Definitely not the guy that should be answering the complaint line without being trained how to talk to customers. He never offered a refund, a coupon or even an apology. I am specifically speaking of McDonald's at I 96 & Okemos Road.

While I am sure this won't surprise anyone, in a world that has become colder and less friendly by…read morethe minute McDonald's has found new ways to take your money without speaking to you. And it's frustrating. Make no mistake, they do not want to talk to you. Except minimally at the drive through. They really don't want to talk to you there either. They want you to have used their app and give them the ticket number. I use the app once in a while. But it is cumbersome. Between a Dr visit and work this morning I thought an egg McMuffin breakfast sounded good. I hate the after smell of grease in my car so I went in. The place was barren. Lobby empty. Counter empty and all the workers could be seen around corner in the kitchen. I perused the fast changing digital menu. And waited at the counter. For 4 minutes. People looked at me and walked away. Not a good morning, we will be with you, eat poop and die, nothing. And I knew they wanted me to use that damn menu kiosk. All fast food places do. And they along with Taco Bell and others do it too. They will purposefully ignore you. So you can spend 10 minutes maneuvering their cumbersome digital nonsense. So I did. And at the end it said "sorry this machine is unable to process digital funds. Please take this order receipt to the checkout". I was furious. I turned and went to the desk again. Smoke must have been coming out my collar. Again they ignored me. Until finally someone came out with food for another customer they lay on a tray. And said "do you need help"? I said yes. Because I don't work here. I handed him the receipt and he said "ok, 7.99". I paid and said "you know, this used to be the BEST fast food place when I was growing up, while my kids were little, and now it's a sleek looking poorly run machine. Nobody has manners or etiquette. We truly are just ticket numbers, Ive been trying to order a meal for 10 minutes. What happened to customer service"? He said "yeah. This will be out shortly"...and in 7 minutes more, it was. So what's the end game? McDonald's doesn't want you IN the lobby. Sharing meals with your family. Making messes and noise. Having to speak to you. Learn and practice politeness and basic human communication skills. They advertise the 5 dollar meal but hide it by not putting it on their menu. You have to ask for it like a dirty word. Their sandwiches are smaller but cost more. Again, you probably know all this, but I needed to let you know along with everything else, the greed and corporations continue to consume us rather than appreciating a customer who can and will go somewhere else. McNOPE.

Standard Jimmy Johns and appreciate that you can make online orders. But didn't particularly…read moreappreciate that the lobby was closed and we had to wait in line with everyone else ordering at the drive thru. What we did to make things more convenient (ordering online) became INCONVENIENT. If they continue this practice, we probably won't stop here again.

Never a smile and worse or a thank you! I travel through that area and stop off and NOT once in…read moredrive through has anyone ever said thank you. Today the man could not speak clearly when I gave the order. I had to omit 2 items and then he asked, "SO YOU DONT WANT CHEESE?" OMG, you have to listen. Anyway my experience in the past 2 months is barely a 1 star. KM

Staff are lovely and personable. If you're looking for somewhere to eat great food and meet great…read morepeople, this is where it's at. The prices are great, the people are even better. Management is so kind and helpful, you can tell these kids really like him. 100/10

Avoid this place.. Stopped in for lunch, it was empty First red flag' -- Slow service-…read moreNacho's were burnt! Asked no tomatoes on The salad, covered in tomato's. How do you wreck two simple items?

This place has horrible service and the food is always cold. Never again at this locationread more

my friend ordered food for the drive through, wasn't aware that the dippers didn't come with the…read morechipotle sauce, she was there getting food for our coworkers. they refused to let her add on the sauce at the window, so she paid and came inside to order and pay for the sauce cup. They ignored her for 30 plus minutes before even taking her order for one sauce cup. as someone who works in the service industry the way she was treated for having a large order was absolutely atrocious and petty. our entire order is now going to be cold, a complete WAIST of money. horrible absolutely horrible customer service.

The food was great I got the gyro my lady got the shawarma over rice the amount of that comes with…read morethe plate is great, the pita is soft and puffy perfect for filling with rice and other toppings the fries were very seasoned and the garlic sauce was good and not too overpowering. The ambiance was very nice flowers on the tables and a lot of windows for sun to come in this would be a great first date place they have soft jazz playing and it's def easy to hear and hold conversation. The service was amazing the guy at the front was very energetic and accommodating if you have questions just ask he checked in on plus one other time to see if we needed anything and he was very personable. Also for what we got the prices were reasonable and for the amount of food we got. Would def go again.

Food is always wonderful. Especially the Thyme Chicken!! And done miss the the Dubai chocolate chip…read morecookie

Pancheros was my go-to late night meal when I was in college. We don't have any locations in the…read moreGrand Rapids area, so I decided to stop in here on my drive back from the East side of the state recently. I got my old regular order - a carnitas burrito bowl, and added a side of chips and queso. The employees were kind and polite and my bowl was really tasty. They're known for mixing up the burrito fillings so everything is incorporated, which I love. They don't do that for the burrito bowls, which is okay by me. Everything seemed fresh and the queso was piping hot. It kind of tasted like the dip you make with Velveeta and Rotel, with a similar sticky texture. The chips were crispy and quite salty. The burrito bowl was a generous portion with a good amount of meat and other toppings. I personally would rate Pancheros as better than Qdoba but just under Chipotle. I did notice that many of the booths were really messy and needed to be wiped down. It didn't quite hit the spot like it used to in my youth, but it was a decent meal.

Very good food and pretty good service. They were a little bit understaffed but they weee really…read morenice.