Came here for the first time a few weeks ago and I definitely want to get back!…read more Both the inside and outside of the restaurant is extremely clean, inviting and lively. As far as the service goes, it was a little slow but as fresh as everything was, I really can't complain. The staff were friendly, patient and helpful! Lastly, the food. I enjoyed basically everything I got except the classic Savvy slider. The char on the burger was a bit too much for me and overpowered the flavors of the other ingredients. Aside from that, no complaints here!

Good food at a good price!…read more Came here a while back for a slider meal and while I wasn't a huge fan of the original Savvvy slider, I loved the fish and steakhouse sliders! The chicken also looked fantastic. As far as service goes, the staff were pretty friendly and helpful and they seem to do a good job maintaining the cleanliness of the lobby/dining areas!

Any time I travel and see a Culver's I have to stop. They are some of my favorite. Better than…read moreWendy's and cheaper than 5Guys. I ordered the Jalapeño Jack Pub Burger. A burger patty, pepper jack cheese, creamy jalapeño sauce, lettuce, tomatoes on a brioche bun. The creamy jalapeño sauce was hot without being overwhelming, the pepper jack cheese added just a hint of extra kick, and the burger patty was fresh as always. Sad to see that this burger will only be available for a limited time. This spot is currently rated a 6.6 on my Beli and for a fast food burger joint, I think that Culvers is the perfect spot when you want a good burger at a reasonable cost.

I was staying at the hotel next door We ordered takeout…read more Burgers and fries. They delivered curbside right on time and nice and hot. No complaints. Nice staff Very casual and family oriented and fairly priced

Second time I have paid the $1 donation and did not get the "free slider" they are promoting. I go…read morethrough the drive thru and don't realize it until I get home. Very annoying!

Food: 4 stars, I love Arby's food…read more Atmosphere: 1 star. This location is just ew. There was pee and toilet paper on the bathroom floor, and I have never seen such outdated wallpaper and colors...hideous! I would come back and use the drive through so I don't have to experience the inside again.

I waited almost 15 minutes in the drive-through only to receive the wrong order in the wrong drink…read more So I called the phone number. Posted on the window just to say, I thought the workers were too stressed to do a good job. The HR guy answered the phone. So there really has no call Center but the owner has nine local stores. He literally stayed on the phone with me for 11 minutes telling me that my incorrect order was the fault of course staffing " because people don't want to work anymore" incorporate for new items they aren't trying to prepare. He was defending every single thing about management's approach. Definitely not the guy that should be answering the complaint line without being trained how to talk to customers. He never offered a refund, a coupon or even an apology. I am specifically speaking of McDonald's at I 96 & Okemos Road.

While I am sure this won't surprise anyone, in a world that has become colder and less friendly by…read morethe minute McDonald's has found new ways to take your money without speaking to you. And it's frustrating. Make no mistake, they do not want to talk to you. Except minimally at the drive through. They really don't want to talk to you there either. They want you to have used their app and give them the ticket number. I use the app once in a while. But it is cumbersome. Between a Dr visit and work this morning I thought an egg McMuffin breakfast sounded good. I hate the after smell of grease in my car so I went in. The place was barren. Lobby empty. Counter empty and all the workers could be seen around corner in the kitchen. I perused the fast changing digital menu. And waited at the counter. For 4 minutes. People looked at me and walked away. Not a good morning, we will be with you, eat poop and die, nothing. And I knew they wanted me to use that damn menu kiosk. All fast food places do. And they along with Taco Bell and others do it too. They will purposefully ignore you. So you can spend 10 minutes maneuvering their cumbersome digital nonsense. So I did. And at the end it said "sorry this machine is unable to process digital funds. Please take this order receipt to the checkout". I was furious. I turned and went to the desk again. Smoke must have been coming out my collar. Again they ignored me. Until finally someone came out with food for another customer they lay on a tray. And said "do you need help"? I said yes. Because I don't work here. I handed him the receipt and he said "ok, 7.99". I paid and said "you know, this used to be the BEST fast food place when I was growing up, while my kids were little, and now it's a sleek looking poorly run machine. Nobody has manners or etiquette. We truly are just ticket numbers, Ive been trying to order a meal for 10 minutes. What happened to customer service"? He said "yeah. This will be out shortly"...and in 7 minutes more, it was. So what's the end game? McDonald's doesn't want you IN the lobby. Sharing meals with your family. Making messes and noise. Having to speak to you. Learn and practice politeness and basic human communication skills. They advertise the 5 dollar meal but hide it by not putting it on their menu. You have to ask for it like a dirty word. Their sandwiches are smaller but cost more. Again, you probably know all this, but I needed to let you know along with everything else, the greed and corporations continue to consume us rather than appreciating a customer who can and will go somewhere else. McNOPE.

Never a smile and worse or a thank you! I travel through that area and stop off and NOT once in…read moredrive through has anyone ever said thank you. Today the man could not speak clearly when I gave the order. I had to omit 2 items and then he asked, "SO YOU DONT WANT CHEESE?" OMG, you have to listen. Anyway my experience in the past 2 months is barely a 1 star. KM

Standard Jimmy Johns and appreciate that you can make online orders. But didn't particularly…read moreappreciate that the lobby was closed and we had to wait in line with everyone else ordering at the drive thru. What we did to make things more convenient (ordering online) became INCONVENIENT. If they continue this practice, we probably won't stop here again.

Staff are lovely and personable. If you're looking for somewhere to eat great food and meet great…read morepeople, this is where it's at. The prices are great, the people are even better. Management is so kind and helpful, you can tell these kids really like him. 100/10

Avoid this place.. Stopped in for lunch, it was empty First red flag' -- Slow service-…read moreNacho's were burnt! Asked no tomatoes on The salad, covered in tomato's. How do you wreck two simple items?

This place has horrible service and the food is always cold. Never again at this locationread more

my friend ordered food for the drive through, wasn't aware that the dippers didn't come with the…read morechipotle sauce, she was there getting food for our coworkers. they refused to let her add on the sauce at the window, so she paid and came inside to order and pay for the sauce cup. They ignored her for 30 plus minutes before even taking her order for one sauce cup. as someone who works in the service industry the way she was treated for having a large order was absolutely atrocious and petty. our entire order is now going to be cold, a complete WAIST of money. horrible absolutely horrible customer service.

Fantastic food, fantastic service and atmosphere. Lentil soup was perfect on the cold day…read more Falafel, rice and everything else was very fresh!

We recently located to Okemos and this gem of a place is right down the road!…read more We stopped in to get some lunch after a Saturday grocery shopping trip. There is plenty of parking and seating both indoor and outdoor. The team member we met was helpful and patient as we made our selection. We opted for the chicken shawarma plate to share. Everything was fresh and delicious! All of the flavors from the chicken, to the hummus, to the salad dressing all were in harmony of one another. There was plenty of food for us to share and come away satisfied. Having them so close to me means I will be here weekly for fresh hummus and salad!

Panchero's was located directly across the street from the Courtyard that I was staying at for the…read moreevening. I knew it was Mexican food and the hotel desk recommended it for dinner. Their motto is "Making Queso So So Good" and they were right! It was very good! It is very much like a Chipotle or Moe's Southwest Grill. After reviewing the menu, I decided on their bowl. Grilled chicken, pinto beans,rice, queso, fresh jalapeños, roasted corn, pico, and guacamole. I also had the chips and question as a side. Very tasty and full of flavor. The chips were good and fresh and the queso cheese was delicious. The queso had a small amount of grilled peppers and onions in it which enhanced the flavor. The restaurant is very clean and all ingredients were good and fresh. Even their tortillas for their burritos (which are are HUGE) are made fresh in-house and not something mass produced and off the shelf out of a plastic package. Fresh everything! When I am in this area again, I will be sure to stop in every time for lunch or dinner.

Pancheros was my go-to late night meal when I was in college. We don't have any locations in the…read moreGrand Rapids area, so I decided to stop in here on my drive back from the East side of the state recently. I got my old regular order - a carnitas burrito bowl, and added a side of chips and queso. The employees were kind and polite and my bowl was really tasty. They're known for mixing up the burrito fillings so everything is incorporated, which I love. They don't do that for the burrito bowls, which is okay by me. Everything seemed fresh and the queso was piping hot. It kind of tasted like the dip you make with Velveeta and Rotel, with a similar sticky texture. The chips were crispy and quite salty. The burrito bowl was a generous portion with a good amount of meat and other toppings. I personally would rate Pancheros as better than Qdoba but just under Chipotle. I did notice that many of the booths were really messy and needed to be wiped down. It didn't quite hit the spot like it used to in my youth, but it was a decent meal.

I gotta say for the past seven years I have been a Culver's fan. Though I really can't tell the…read moredifference between a butter, burger, deluxe, and a Deluxe hamburger, the taste has always brought me back. In the beginning, it was a little bit more pricey for the food, but it just tasted better. So I didn't mind. The last few times, they cannot seem to get it together while charging higher and higher prices. Last night we visited again, reluctantly. Jimmy John's was across the driveway and a Cracker Barrel across the street. I would've sufficed for that, but my wife wanted some of the extras that only Culver's can give. For a family of four, our bill used to be around $45. Last night it was almost 65. And in a day and age where people are really counting their pennies, it didn't sit right. Let me set the atmosphere for you, we came in to the lobby. Always impeccably clean. We were greeted by the cashier. She was young, helpful and kind. So far so good. Much better than the girl that was at the drive-through window the week before when I just came through late at night to pick up a couple of Sundays you know, the two scoop caramel with cashews? But that's a whole Nother story. Two scoops of ice cream, a bunch of cashews and a hint of caramel for $13? Definitely not worth it. Nor was her attitude. Getting back to last night we ordered four combos. Our girl was very fast and very courteous. So fast that I couldn't keep up with adding the next thing to my order. We asked for two sets of onion rings and two french fries. With multiple burgers, which then became combos. Somehow, we got 5 cups for four people and a slushie drink. The lobby was not busy, which is a rarity for Culver's. We thought this will be easy Peezy. My wife saw the tally and told me not to look at the card reader and just pay it. Lol. This building used to be one of the best. Customer Service was so high. I felt like I was at a Chick-fil-A. (who still holds the bar for accuracy and politeness) my wife wanted to check through the large bags we got before we went out to the car, because they almost always forget something or give you something different. I didn't want to stay in there any longer so we got into the car and yes, we got one onion ring, and three french fry. We sought to go around to the drive-through and have it exchanged, but the line was long and our food would get cold before we get anything done. And that's not really too big of a deal because we like the french fries but also like to get what we ordered and paid for. We got home and as usual, the deluxe burgers that I've loved was once again burnt to a crisp on the outside rim of the burger, and very salty. It's been this way the last three times I've been to Culver's. I know McDonald's can be garbage, but they never burn their burgers. I really don't know what's happened that this has become a consistent thing. Since I have moved to Lansing, Culver's have popped up all over the state. Maybe they are just getting too big to care? I hope not. But the younger generation have attitudes in every bit of their lives, especially in a workplace that they don't appreciate. Many complain that they don't get paid enough to do a good job. I don't know that's the case for Culver's. But something is amiss in their kitchen.

For a fast food burger these are solid. The Fry's are well done and crispy not greasy. For dessert…read morethe frozen yogurt is excellent.